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Recent guest reviews

Staff was wonderful nice clean room

No one told us there would be no housekeeping during our stay. We understand Covid precautions and staffing shortages but one should be told and provided instructions on how to obtain standard items such as Kleenex, lotion etc. There was nothing said during check in as to amenities and nothing in the room to explain as well.

My only poor experience with this property was the listing claims they have an airport shuttle, but when I called at 11:30 at night, after a REALLY long day of travel, I was told the shuttle stops running at 9 pm. That would have been nice to know ahead of time.

The firepit was a nice area. The fact i had to go down to the front desk to get more towels, was not cool. Or the fact that we were there for 3 days, and no one cleaned our room. The front desk lady was rude and sloppy, and practically threw our room keys at us.

Perfect. Place was spotless, had a very friendly staff, and very comfortable room.

Fire pit was very welcoming. Friendly staff, very clean and conveniently located near airport and had shuttle to take UW to dinner and airport.

Not the place I would recommend, it was the most disapoting Ever all in all from check in to check out

Close to the airport for our early am flight. Friendly helpful staff, great room and very enjoyable stay.

Great location and great value. Rooms were clean and staff was incredibly helpful and friendly. Would definitely stay here again!

Ideal location to the airport. Kinda far out from Knoxville, but it's all highway into downtown.

Close to the airport, decent rooms. Pretty expensive. Breakfast was ordinary

The hotel was conveniently located across the 129 from the airport, yet despite it's proximity, I found there to be very little air traffic noise. The bed was comfortable, the towels were clean, the staff was very helpful, and public areas were well maintained. The only, very minor complaint I have is that I had to pull out and plug in the refrigerator.

This is a very good hotel. We only stayed one night since we were in tranist to another area. The staff was friendly and helpful and the room was excellent.

The Courtyard Marriott was very comfortable and convenient to areas I visited. I was missing a eyeliner compact after the the young girl cleaned my room and this upset me. I did not report this incident since the item was not valuable however this did bother me. The rest of the staff I dealt with were friendly and helpful.

Furrow Way Alcoa TN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Free airport shuttle

Courtyard Knoxville Airport Alcoa places you within a 10-minute drive of Covenant Health and Fort Loudoun Lake. This 95-room, 3-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 95 rooms feature microwaves, refrigerators, and free newspapers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests of Courtyard Knoxville Airport Alcoa have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Courtyard Knoxville Airport Alcoa

Everyone (9) Business (2) Couples (2) Family (2) Other (2)
4
Everyone

Staff was wonderful nice clean room

By on Oct 15, 2021

Review comment responded on Oct 16, 2021

Dear Donald, It's always a pleasure hearing from our guests. We're glad our attention to cleanliness and service impressed you, and we look forward to your next visit.

3
Everyone

No one told us there would be no housekeeping during our stay. We understand Covid precautions and staffing shortages but one should be told and provided instructions on how to obtain standard items such as Kleenex, lotion etc. There was nothing said during check in as to amenities and nothing in the room to explain as well.

By on Oct 9, 2021

Review comment responded on Oct 11, 2021

Dear Sherri, Thank you for taking the time to review our hotel. We are sorry to hear there was a lack of communication about the housekeeping situation. Please know this is not a common occurrence and will be discussed internally to make sure we continue to improve going forward. It would be our pleasure to host you again so you can enjoy the stay you expected and deserve.

4
Everyone

By on Sep 30, 2021

4
Everyone

My only poor experience with this property was the listing claims they have an airport shuttle, but when I called at 11:30 at night, after a REALLY long day of travel, I was told the shuttle stops running at 9 pm. That would have been nice to know ahead of time.

By on Aug 17, 2021

Review comment responded on Aug 19, 2021

While we're delighted you evidently had a pleasant stay at Courtyard by Marriott Knoxville Airport Alcoa, we apologize if you weren't properly informed of our shuttle hours. Your feedback has been shared with our team so we can ensure no miscommunication takes place going forward. Come see us again soon!

3
Family

By on Aug 11, 2021

3
Family

The firepit was a nice area. The fact i had to go down to the front desk to get more towels, was not cool. Or the fact that we were there for 3 days, and no one cleaned our room. The front desk lady was rude and sloppy, and practically threw our room keys at us.

By on Aug 10, 2021

Review comment responded on Aug 12, 2021

It's unfortunate to learn that we were unable to meet your expectations. While we're glad you appreciated the fantastic fire pit, we apologize for any lapse in service. The current changes to our housekeeping policies are listed online for our guests' convenience; however, we're very sorry if there was any confusion. Our team hopes your overall stay in the area was pleasant. Thanks for sharing your thoughts, and please travel safely.

5
Everyone

By on Jun 4, 2021

Review comment responded on Jun 15, 2021

Thank you for the awesome review. We appreciate the feedback and hope to see you again soon!

5
Everyone

Perfect. Place was spotless, had a very friendly staff, and very comfortable room.

By on Mar 14, 2021

Review comment responded on Mar 14, 2021

Thank you for providing your feedback. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

4
Everyone

By on Nov 3, 2020

Review comment responded on Nov 13, 2020

Good Afternoon, Thank you for your recent stay. We hope that everything was enjoyable. We appreciate you.

5
Friends

Fire pit was very welcoming. Friendly staff, very clean and conveniently located near airport and had shuttle to take UW to dinner and airport.

By on Jul 29, 2019

Review comment responded on Aug 1, 2019

We're delighted you enjoyed your stay at Courtyard by Marriott Knoxville Airport Alcoa! It's great to hear that our attention to cleanliness and service impressed you and that our location was convenient for your visit. Thank you for sharing how much you appreciated the relaxing fire pit and included shuttle. If your travels bring you back to the area, we'd be honored to host you again.

Courtyard Knoxville Airport Alcoa

141 Furrow Way, Alcoa, TN 37701
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