Thanks for good service
We enjoyed the convenience of complimentary breakfast. Great location close to check-in & check out; allowed us extra time before leaving hotel; mini buffet style that had variety of hot and cold foods and beverages; comfortable and relaxed style of Hotel; negative side allowance of no early check in for our room. May have not been ready which I highly doubt it after hearing a couple received early check in. Being a previous Manager of Sales and Catering for another hotel chain find this not what I expected of the Marriott. Recommendation for your front desk staff: consultation with House Keeping Manager to check soonest check in and then, Jacqueline R. Chemy, text to myself being the purchaser of our out province package. Bereavements are difficult for any family. We had family come from Alberta, Ontario and Texas. Understandably seeing/hearing the business due to weekend and Athletic events in Kelowna. Always going the extra mile for all is what is one key factor keep loyalty to the Marriott chain. I know you will grow and continue to gain Excellence Good Standing. Believe, Achieve & You Will Succeed! Jacqueline R. Chemy
Everything was great except my wake up call never happened and it was DST and I almost missed my plane. Also, because of that I had to pay for a taxi ride to the airport instead of taking the shuttle. I also requested a wake up call for my son, who had a later flight and that didn't occur either.
I would have appreciated some help going shopping and or with knowing where a single woman could have dinner, your van is sitting there all day long, you offered to call a cab, $$$$ too expensive,I would have paid a small fee. Oh we'll never again
Hotel was clean and convenient, close to everything
Great location, nice staff. Our son enjoyed the water slide. Pool area is very small but works if there are not a lot of people there.
Simple hotel with everything you need. Children friendly.
Good location. Excellent staff that did an amazing job of managing the chaos that comes with 2 hockey teams. They did a great job of letting the kids have fun but not having it disrupt the rest of the hotel and guests. Pretty good breakfast too.
Thanks for good service
We enjoyed the convenience of complimentary breakfast. Great location close to check-in & check out; allowed us extra time before leaving hotel; mini buffet style that had variety of hot and cold foods and beverages; comfortable and relaxed style of Hotel; negative side allowance of no early check in for our room. May have not been ready which I highly doubt it after hearing a couple received early check in. Being a previous Manager of Sales and Catering for another hotel chain find this not what I expected of the Marriott. Recommendation for your front desk staff: consultation with House Keeping Manager to check soonest check in and then, Jacqueline R. Chemy, text to myself being the purchaser of our out province package. Bereavements are difficult for any family. We had family come from Alberta, Ontario and Texas. Understandably seeing/hearing the business due to weekend and Athletic events in Kelowna. Always going the extra mile for all is what is one key factor keep loyalty to the Marriott chain. I know you will grow and continue to gain Excellence Good Standing. Believe, Achieve & You Will Succeed! Jacqueline R. Chemy
Thank you for choosing to stay with us at the Fairfield by Marriott Kelowna, and for taking the time to submit your review and provide your excellent feedback. By knowing where we fell short in a guests experience, allows us to know where we need to work harder to achieve our goals of being the best hotel in Kelowna. We hope to see you again soon!
Everything was great except my wake up call never happened and it was DST and I almost missed my plane. Also, because of that I had to pay for a taxi ride to the airport instead of taking the shuttle. I also requested a wake up call for my son, who had a later flight and that didn't occur either.
I'm very sorry to hear about this experience, and would love the opportunity to discuss it with you further. I understand your time is valuable, but this is definitely not the type of memory that we ever want our guests to leave us with and I would like the opportunity to make it right. I can be reached directly at the hotel, and can return your call at your convenience should I not be in the office when you call.
I would have appreciated some help going shopping and or with knowing where a single woman could have dinner, your van is sitting there all day long, you offered to call a cab, $$$$ too expensive,I would have paid a small fee. Oh we'll never again
Thank you for your review Theresa. I am sorry to hear that we were not able to offer you enough options during your stay with us. I understand how frustrating it can be to not have things available to use when you want it. Our van is a service van and we are not licensed to transport guests in it. There is a complimentary scheduled shuttle service provided by the Lake City Casino that can take you to the downtown area where the Casino is, or near the Orchard Park mall. I am sorry to hear that was not given as an option to you. I do hope that you enjoyed the other aspects of your stay and hope that you would consider us for a future trip to Kelowna. Thank you,
Hotel was clean and convenient, close to everything
Great location, nice staff. Our son enjoyed the water slide. Pool area is very small but works if there are not a lot of people there.
Simple hotel with everything you need. Children friendly.
Good location. Excellent staff that did an amazing job of managing the chaos that comes with 2 hockey teams. They did a great job of letting the kids have fun but not having it disrupt the rest of the hotel and guests. Pretty good breakfast too.
Glad to hear you enjoyed your time with us, and the complimentary breakfast offerings too! It's certainly a great way to start the day, not having to worry about getting the whole family out of the hotel, grumpy and un-fed (or under-caffeinated!). I hope we'll see you again soon.
Thank You Leonard,We appreciate you choosing to stay with us and are glad your stay was enjoyable.Hope to see you soon!