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Hyatt Vancouver Downtown Alberni

5.0 star property
Luxury hotel with a full-service spa and a health club
VIP Access

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Photo gallery for Hyatt Vancouver Downtown Alberni

Outdoor pool, sun loungers
Breakfast, lunch, dinner served; Fusion cuisine
Body treatments, hot stone massages, body wraps, facials
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Vancouver Convention Centre
    ‪9 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Vancouver

Located in West End, Hyatt Vancouver Downtown Alberni is adjacent to Robson Street and within a 10-minute walk of other popular attractions like Granville Street. This 119-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Vancouver Waterfront - 9 min walk - 0.5 miles
  • Vancouver Convention Centre - 9 min walk - 0.5 miles
  • Canada Place Cruise Ship Terminal - 9 min walk - 0.5 miles
  • Canada Place - 11 min walk - 0.6 miles
  • Stanley Park - 5 min drive - 2.0 miles

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 14 min walk
  • Vancouver Intl. Airport (YVR) - 28 min drive

Restaurants

  • ‪49th Parallel & Lucky's Doughnuts - ‬1 min walk
  • ‪Joe Fortes Seafood & Chop House - ‬1 min walk
  • ‪Thierry Chocolaterie Patisserie - ‬2 min walk
  • ‪Carlino Restaurant - ‬1 min walk
  • ‪A&W Restaurant - ‬2 min walk

About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with a full-service spa and a health club
Guests of Hyatt Vancouver Downtown Alberni enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for CAD 58.00 per night. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and minibars are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (CAD 58 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 60 per accommodation, per stay
  • Dogs and cats only
  • 1 total (60 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Covered valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Frequently asked questions

Are free cancellation options available at Hyatt Vancouver Downtown Alberni?

Hyatt Vancouver Downtown Alberni offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hyatt Vancouver Downtown Alberni?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Vancouver Downtown Alberni on Oct 13, 2025 start from $304.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hyatt Vancouver Downtown Alberni?

This hotel is situated in West End within a 10-minute walk of Robson Street and Granville Street. You'll also find Vancouver Waterfront and Canada Place Cruise Ship Terminal less than a mile away.

Is parking available on site at Hyatt Vancouver Downtown Alberni?

Yes, secured valet parking is offered for CAD 58.00 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at Hyatt Vancouver Downtown Alberni?

Orrin is the hotel's spa and services include hot stone massages, body wraps, facials, and mani/pedis.

Does Hyatt Vancouver Downtown Alberni have a casino at the property?

No, Hyatt Vancouver Downtown Alberni doesn't have a casino.

Is there an indoor pool at Hyatt Vancouver Downtown Alberni?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hyatt Vancouver Downtown Alberni good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hyatt Vancouver Downtown Alberni?

Yes, guests can enjoy a spa tub at this hotel.

Does Hyatt Vancouver Downtown Alberni feature a restaurant that includes a breakfast menu?

Yes, Hyatt Vancouver Downtown Alberni serves a cooked-to-order breakfast for a surcharge each morning at Carlino.

Does Hyatt Vancouver Downtown Alberni allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Vancouver Downtown Alberni for a fee of CAD 60 per accommodation, per stay.

Are there connecting rooms at Hyatt Vancouver Downtown Alberni?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hyatt Vancouver Downtown Alberni?

The closest major airport to Hyatt Vancouver Downtown Alberni is Vancouver Harbour Flight Centre (CXH), which is within a mile. Another top airport is Vancouver Intl. Airport (YVR), which is located 9.1 mi away (28-minute drive).

Are there rooms with balconies that I can book at Hyatt Vancouver Downtown Alberni?

Yes, some guestrooms at Hyatt Vancouver Downtown Alberni offer a balcony and may feature city views.

Does Hyatt Vancouver Downtown Alberni have a wedding venue?

Take advantage of the wedding venue at Hyatt Vancouver Downtown Alberni if you plan to say "I do" during your trip.

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 855 out of 1002 reviews
Rating 8 - Good. 81 out of 1002 reviews
Rating 6 - Okay. 31 out of 1002 reviews
Rating 4 - Poor. 14 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Roderick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome accomodations.
Stayed 3 nights in Jun 2025

6/10 Okay

Wai Tsun

Traveled with family and small children
Liked: Cleanliness
Booked to stay at the Shangri-La. The property suddenly converted to a Hyatt partway though. Absolute chaos. Decor removed. Amenities not available. From five stars to a three.
Stayed 4 nights in Jun 2025

10/10 Excellent

Miel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome staff presence

Employees are lovely and service is incredible. Shout out to Lexon in the lounge! It’s much quieter than being located on the harbour if you’re sensitive to noise. Towels could use replacing and shower was as hot and cold as my ex mother in-law lol. Ending on a positive note, the food is next level and personal touches cannot be overlooked. Thank-you for having me.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful room with excellent customer service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amber

Stayed 3 nights in Apr 2025

10/10 Excellent

jacci

Stayed 3 nights in Jun 2025

10/10 Excellent

The Captains

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kaidi

Stayed 5 nights in Jun 2025

10/10 Excellent

Amy

Fabulous stay, great service. Close to major shops.
Stayed 1 night in Jun 2025

10/10 Excellent

HEE SIEW

Stayed 5 nights in Jun 2025

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a truly wonderful experience at the Shangri-La Hotel! The customer service was exceptional, and every staff member we encountered was warm, attentive, and professional. A special shoutout to Charlie, the concierge, who went above and beyond with amazing recommendations that made our stay even more memorable. Yuri (not sure of the spelling) who checked us in was warm and welcoming. We had a complimentary room upgrade on our last day, what a treat! This was our second time staying at a Shangri-La, the first being in Cebu, Philippines, and once again, it did not disappoint. Looking forward to our next luxurious Shangri-La escape!
Our room
Stayed 3 nights in Jun 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really excellent. The local area is very good with plenty of places to eat nearby. It’s a pity it doesn’t have a bar but it has everything else you need. I really enjoy staying here.
Stayed 1 night in Jun 2025

10/10 Excellent

Paolo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property with absolutely SUPERIOR service. I had an issue with the conditions of my balcony and the staff's reaction and care in solving the problem should be set as an example to others. Bravi!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

6/10 Okay

Anis

Stayed 3 nights in Jun 2025

6/10 Okay

MICHAEL

Traveled with family
Liked: Cleanliness
Great location. Nice lobby and spa floor. Remainder of hotel is somewhat drab, particularly for the price point and star rating. Rooms are nice but a bit underwhelming. Check-in staff was friendly but fairly unaccommodating when issues arise - my wife was not allowed to check in without me (I was on a plane) unless the reservation was changed to her name and she used her own payment methods. A bit surprising to say the least. Nothing to make up for the inconvenience. The Fairmont Pacific Rim looks beautiful for appx the same price.
Stayed 3 nights in Jun 2025

10/10 Excellent

natalia

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel staff was beyond exceptional- very helpful and friendly. They recommended a restaurant for lunch and advised the restaurant to expect us and when we arrived we received great seats, a special little treat from the chef- made us feel great! Rooms were very clean.gym incredible and nice pool.
Stayed 3 nights in May 2025

10/10 Excellent

Ria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting the shangri-la and definitely won’t be my last! Everything from check in to check out was perfect. Not one room for error
Stayed 2 nights in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Vanna who served us at breakfast was very friendly and gave great recommendations. Thank you!
Stayed 3 nights in Jun 2025

10/10 Excellent

ARTUR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Stayed 5 nights in May 2025

10/10 Excellent

Prabhjot, Edmonton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, great amenities. Staff were very attentive. Will definitely stay again
Stayed 2 nights in Jun 2025