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Extended Stay America - Jacksonville-Salisbury Rd-Southpoint

2.5 out of 5.0

Recent guest reviews

Imagine an extended stay where you have to call the front desk for pots, dishes, silverware, soap, shampoo and it takes an hour to get it. Tubs need refinishing because they are dingy, bed is hard, lousy breakfast. I asked for a full refund..... We'll see if they do the right thing.Don't be tempted by their semi cheap rates. An extra $10 or $20 gets you a decent room.

Horrible. First, it did not have my online reservation for a room with two beds. I was traveling with a colleague for a legal project as we are attorneys from Tampa. Second, the room situation was never cleared up for the week I booked and paid for on their website. Third, they started heavy roofing construction above my top floor room (that smelled like marijuana to begin with) with cranes and roofing construction workers ripping off the room starting at 7 AM! Finally, the staff wouldn't provide extra towels and the manager said that " we posted the notice about the construction a day or two ago and that I can't just kick someone out in order to fill your reservation." Really!? Why was this not disclosed to me prior to booking to this room on your website and after speaking to your corporate reservation line?

Service was good. Room was dirty. Floor was so gross I kept my shoes on constantly. Big stains, dirty remote, dirty light switches. I was so scared of the room I kept looking around for bugs. Cigarette ashes around the bed. Dirty rotten stink in the room. Dirty hallways. Paper thin doors. Heard them banging and people talking all night through it. The room was big though. Full size refrigerator. Great location. Nice landscaping. Friendly staff.

there are 5 people in my family, all adult size and one in a wheelchair, we made our reservation ahead of time for a handicapped suite with 2 beds and a pul out couch. When we got there we were given a non handicapped room with only 1 full size bed so of ciurse we had to f ind another place to stay at 11pm after driving all day long, however we are happy that we did not stay there because i have never seen such utter filth in all of my life..even the hallways were littered with trash..never will i book with them again

My family and I chose to stay at this "hotel" on our way home from evacuating due to Irma. Considering what I had to put up at this property, I should’ve stayed home and dealt with Irma directly. I have never been so disgusted by a hotel in my life! If I could give less than 1 star I would. The housekeeping staff must’ve collective evacuated Irma as well given how disgusting my family’s room was. The room was so nasty, I couldn't bring myself to change out of my clothes or take out my contacts because I didn't want to touch my eyes. The floors were so dirty they were sticky, the white towels that were in fact grey with bacteria and to add insult to injury there were no sheets on the pull out bed. When I called the front desk, I was advised to go down stairs to collect the sheets. I’ve asked for toothpaste at other properties and it’s been delivered to my door. But after a long day of stress and travel, I had to make my way down to the lobby for my own clean sheets only to be told they didn't have any clean sheets ready to for me. I, along with 2 other guests, had to wait in front of the laundry room while the employee tracked down clean sheets. I guess it was just my lucky day since when it was my turn there were no more clean sheets/blankets for me. It's understandable that the hotel would be at capacity & under staffed due to FL evacuees but that is no excuse for the lack of housekeeping accommodations/standards. And the cherry on top of my experience was that In the morning the elevator was out of order. So I had to carry my luggage while making sure my 2 small children did not touch anything and/or fall down the stairs. I would encourage the General Manager to overhaul the housekeeping policies and procedures and re-train their staff. And I would encourage anyone considering to stay on this property to skip it altogether.

Worst hotel I have ever stayed in. Room stunk like smoke. Hallways had garbage/food on the floors. I was there for 5 days... you would think someone would clean it up. Nope! I come to this area often and I will never stay in this hotel again!

Room was beyond repair. Last person's hair in the bathroom, food on the stove. God knows what stains on the mAttresses. Couldn't bring myself to touch cabinet doors because of the grease and grime and dirt all-over them. Someone had smoked heavily in the room and myself and significant other were nauseated. Asked for another room, got one that was just vacated and still dirty. Had to go back to original room and clean with bleach. Turn the mattresses as no other hotels to stay in. People fighting on one side of us through the night. Walls dirty with dripping something. We asked for a refund and left to go back home to the hurricane becaise I'd rather be home in that than ever sty there again. It needs major updating, major cleaning. This was bad!!! Staff was nice, pleasant.

So this was a standard chain hotel experience. Except the fact that our upstairs neighbor's kids were slamming as hard as they could on the floor, for hours and hours. Jumping, falling, I don't know what. I went to ask the front desk about it, if they could be polite about asking them to quiet down. The desk worker looked at me, with a deer in the headlights look and said, in the most comically monotone voice ever, "I'm sorry...I'm so, so sorry... I'll go up there and yell at them... I'll yell at them as loud as I can." I just looked at her, said, "th-thanks," and walked away, knowing for a fact that nothing was going to get done about it. I couldn't tell if she was being sarcastic or what. But aside from the weirdest conversation I've ever had with a hotel front desk, it was pretty standard. This is the world's okayest hotel.

Crack head hotel with prostitution going on right in front of staff. We only seen one maid during our 3 night stay. Doors that required key card access were propped open and left unattended. One bug was found as soon as my girlfriend turned the sheets back

We had a great experience at extended stay America. My kids really enjoyed the pool. I was stressed trying to find the motel. I thought my room would be given away, but it wasn't. At check in the staff was so sweet. The room was nice and clean. I plan to come again in September

4693 Salisbury Rd Jacksonville FL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Baymeadows, Extended Stay America - Jacksonville-Salisbury Rd-Southpoint is within a mile (2 km) of sights such as Dog Wood Park of Jacksonville and Saint Vincent's Medical Center Southside. This 100-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Memorial Hospital Jacksonville and Hands on Children's Museum are also close to this Jacksonville hotel.


Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


The 100 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.

Property features

Guests of Extended Stay America - Jacksonville-Salisbury Rd-Southpoint enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, barbecue grills, and a TV in a common area.

Room options

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 53 reviews