We were very dissatisfied that we reserved a king room since we are not small or short 62 year olds with serious back issues. Also my husband has restless leg syndrome. We can only rest well on a king-sized bed, but were informed upon arrival that they had overbooked and had to accept a queen room. Upon check-out the manager offered a refund due to the circumstances. That was appreciated but didn't help our backs.
Very noisy, no privacy at all. Front desk is not accommodating, not helpful. Manager is unprofessional, not true to promise to resolve issues with the room. Checked out early due to extreme disturbance but never refund the remaining day.
We chose this hotel based on the 4 star review. Our room: was dusty, the bathroom had no towels, no shower curtain, used shampoo and conditioner bottles were left in the tub, the tub was dirty, the sheets on one of the beds were coffee stained.
Clean room
Great location. Friendly and helpful staff. Clean.
Very nice place, especially for not a lot of money. Definitely would return.
the staff was very nice . pool was also nice . its a nice area. Just wish the Hotel Bar and restaurant was opened.
The hotel was remodeled, it’s in quiet neighborhood with other hotels around but nothing else. Check in took over an hour because orbit canceled our reservation because we checked in past 8 pm, Orbitz did that to us twice already so I had to be on the phone for over an hour with them. Finally hotel checked us in when Orbitz reinstated our reservation. Breakfast was very minimal, cereal, muffins, tea, coffee, same things every day. Overall it was ok. Beds were comfortable.
Facility was clean and comfortable. Staff was ok. Friendly but not overly helpful. Restaurant and lounge was closed. Would’ve Bernice to have that convenience.
Nice property. To enjoy the property better, bring your own towels. Their towels are worse than sandpaper.
Quick, easy and efficient check-in. Room clean and tidy. Comfortable beds. Clean linen and towels. Hot breakfast options available. Good hotel if you are traveling and arrive late. Have a 24hr burger shop across the road. Would stay here again if in the area.
I booked this location because they advertise a restaurant and bar at the location, but upon check-in, they told me both had been closed for months(update the website). The complimentary breakfast was sub-par. Our room key had to be re-keyed 4 times(it was carried separately from other devices).
It’s was a lot nicer then other ones I stay at
The cleanly Ness and helpfulness of the property and staff
Quiet
Located in Southside within a short walk of Dog Wood Park of Jacksonville, Best Western Premier Jacksonville Hotel is within a mile (2 km) of Saint Vincent's Medical Center Southside. This 167-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a gym.
55-inch TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
At Best Western Premier Jacksonville Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include conference space, a business center, and a computer station.
We were very dissatisfied that we reserved a king room since we are not small or short 62 year olds with serious back issues. Also my husband has restless leg syndrome. We can only rest well on a king-sized bed, but were informed upon arrival that they had overbooked and had to accept a queen room. Upon check-out the manager offered a refund due to the circumstances. That was appreciated but didn't help our backs.
Very noisy, no privacy at all. Front desk is not accommodating, not helpful. Manager is unprofessional, not true to promise to resolve issues with the room. Checked out early due to extreme disturbance but never refund the remaining day.
We chose this hotel based on the 4 star review. Our room: was dusty, the bathroom had no towels, no shower curtain, used shampoo and conditioner bottles were left in the tub, the tub was dirty, the sheets on one of the beds were coffee stained.
Hi John, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards,Management Team
Clean room
MatthewThank you for taking the time to review our hotel. It was a pleasure having you visit and we hope to see you again soon.
Great location. Friendly and helpful staff. Clean.
Thank you so much Walter for the great review and we are very happy you had a great stay with us. We do hope to see you again in the future.
Very nice place, especially for not a lot of money. Definitely would return.
Thank you so much Scott for the great review and we are very happy you had a great stay with us. We do hope to see you again in the future.
the staff was very nice . pool was also nice . its a nice area. Just wish the Hotel Bar and restaurant was opened.
Dear Sandra, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home and you enjoyed your stay. This is really one of the things that we try to maintain in our hotel. However, we do have some challenging issues with staffing just like all the hotels in the area and we are in the process of opening the kitchen and bar so that we can provide our guests the full breakfast experience as before. We hope to welcome you back again soon.
The hotel was remodeled, it’s in quiet neighborhood with other hotels around but nothing else. Check in took over an hour because orbit canceled our reservation because we checked in past 8 pm, Orbitz did that to us twice already so I had to be on the phone for over an hour with them. Finally hotel checked us in when Orbitz reinstated our reservation. Breakfast was very minimal, cereal, muffins, tea, coffee, same things every day. Overall it was ok. Beds were comfortable.
Dear Pavel, Thank you for your review. We are pleased that you had a good stay overall. However, We do apologize for the inconveniences that you experienced during your stay. We hope to welcome you back again soon in the near future.
Hi Maria, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.