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The Westin Oaks Houston at the Galleria

4.0 out of 5.0

Recent guest reviews

Loved the room and hotel and how it was connected to mall. Free parking

No one takes responsibility, there is no one to talk to. Do not go there.

Service was a complete nightmare!! Every time I asked for something, staff took more than an hour and after several calls. Room was dirty. I paid for three persons and they didn't set up the extra bed, and I had to do it myself. Next day they left the comforter, pillows and sheets on the floor. I ordered some things at Amazon and I tracked the packages with Front Desk and they kept on telling me that they haven't received anything when Amazon had already confirmed delivery and on Saturday night they told me that perhaps UPS office had received it but they couldn't do anything until Monday morning because they were closed on Sunday. It was a complete mess. The should be more responsible of the service they retain for handling packages.

Decent enough bed and room features. Staff though is slow and lacks thiroughness and attention to detail. Menu was missing from my room. Had to call twice plus have a 40 minute wait for the menu. The food came quicker. Probably because there was a $13.99 delivery charge. Then mentioned twice that in room dim in was available at check in. Not once about the high fee. I wonder why. I am from NYC aand used to fees for everything. And accountability when the service isn't delivered on. None of that here. Coffee pot was also missing. Front desk said I should have let them know otherwise they have no way of knowing. You mean other than having some quality control procedures in place?

The location is what you're paying for with the price-- the room was perfectly adequate, but I expected more because of the cost, there wasn't anything special. The staff was nice and being in the Galleria is very convenient if you have any reason to shop and want to check out some good food.

The room was great in size, also perfect location this is where you want to be and a great price.

Nice place to stay and hold a conference, being attached to the galleria was easy access for quality dining.

Very clean hotel with beautiful rooms! Worth the price!

I am a fan of Westin Hotels. Especially the hotels that are attached to the malls. Seeming that it broke 106 degrees on Friday inthe shade, we were ready for an ice cold room. I guess the a/c was not working in our room. They went out of their way to get us into a different room at 4:30 a.m. which was as long as I could stand it. The staff at this hotel is fabulous!!!!! They were so pleasant and polite. They truly made the stay for us. We shopped till we dropped. Girls no tax shopping and eating out and cocktails weekend!. The pool was amazing especially when the sidewalks could have cooked bacon let alone an egg. We have already made plans to go back for pre Holiday shopping.

It was convenient and clean. It was very nice! The wifi was great. Enjoyed being in the Houston Galleria. The staff was very accommodating.

I was in town for a shopping trip with my girlfriends. Couldn't ask for a better location! The room was spacious and made for a very comfortable stay.

The Westin Oaks Galleria met and exceeded our expectations. This was a shopping trip for Ladies only. The hotel was conveniently connected to the Galleria Mall. The staff was friendly and free hotel parking in the blue garage was a nice perk. We had a wonderful weekend!

traveled with my wife for a nite out with family and friends... very friendly staff...comfortable room and close to all attractions on our trip

Restaurants should improve their menu options, a little bit expensive for what they offer. Not so many options for a quick good meal.

Great stay for lots of fun at the Galleria. Connected to the Galleria so easy and secure access for all day shopping and plenty of restaurants for all our cravings. Room Service was delightful. Room had a refrigerator, but not a microwave.

very good to connect with Gallery, free park, clean room and so many good restaurant nearby.

Everything went well and smooth, the location was perfect and amenities were plentiful. The pool felt a bit isolated, but other than that, just fine.

Excellent location for shopping and dining in downtown Houston

The only negative experience was people/ cars blocking in the streets for valet parking ,where vehicles couldn't pass.

a good hotel and the woman at the front desk is very nice. The hotel is connected to the Galleria which is very convenient for shopping. Also the Water Wall is just behind the hotel and just took us about 10 mins to walk there.

5011 Westheimer Road Houston TX

Hotel highlights

  • Walking distance to The Galleria
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Galleria within a 5-minute walk of The Galleria, The Westin Oaks Houston at the Galleria is within a few miles (5 km) of other popular sights like Memorial Park. This 406-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour health club. Williams Tower and Gerald D. Hines Waterwall Park are a short walk away.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

All 406 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. 37-inch plasma TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

At The Westin Oaks Houston at the Galleria, guests enjoy features like an outdoor pool, a 24-hour health club, and WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Room options

Westin, Room, 2 Queen Beds, Corner

Queen 2 | Sleeps 4

Westin, Deluxe Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Westin, Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Westin, Traditional Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for The Westin Oaks Houston at the Galleria

Everyone (5) Business (5) Couples (14) Family (10) Friends (3) Other (3)
5

nice hotel and rooms and connected to mall

Everyone

Loved the room and hotel and how it was connected to mall. Free parking

By on Jul 3, 2017

1

the worstttttt ever service.

Everyone

No one takes responsibility, there is no one to talk to. Do not go there.

By on Apr 8, 2017

1

very disappointing!!

Everyone

Service was a complete nightmare!! Every time I asked for something, staff took more than an hour and after several calls. Room was dirty. I paid for three persons and they didn't set up the extra bed, and I had to do it myself. Next day they left the comforter, pillows and sheets on the floor. I ordered some things at Amazon and I tracked the packages with Front Desk and they kept on telling me that they haven't received anything when Amazon had already confirmed delivery and on Saturday night they told me that perhaps UPS office had received it but they couldn't do anything until Monday morning because they were closed on Sunday. It was a complete mess. The should be more responsible of the service they retain for handling packages.

By on Mar 21, 2017

Review comment responded on Mar 30, 2017

Greetings Mado, Thank you for taking the time to review your recent experience at the Westin Oaks Houston. I sincerely apologize for the multiple inconveniences you encountered on this stay. It is truly unfortunate to know we were not able to assist you at an appropriate time. I can assure you it was not our intention to cause this frustration but we hope, if your travels bring you back, to give us an opportunity to show you the type of service you have come to know from our brand. Please do not hesitate to contact me on your future travels to ensure a refreshing experience. Warm regards, Daisy M. Westin Experience Specialist The Westin Oaks Houston at the Galleria

3

expect to have things done incompletely.

BusinessTravelers

Decent enough bed and room features. Staff though is slow and lacks thiroughness and attention to detail. Menu was missing from my room. Had to call twice plus have a 40 minute wait for the menu. The food came quicker. Probably because there was a $13.99 delivery charge. Then mentioned twice that in room dim in was available at check in. Not once about the high fee. I wonder why. I am from NYC aand used to fees for everything. And accountability when the service isn't delivered on. None of that here. Coffee pot was also missing. Front desk said I should have let them know otherwise they have no way of knowing. You mean other than having some quality control procedures in place?

By , from Dallas on Jan 23, 2017

Review comment responded on Jan 29, 2017

Greetings NyerInTexas, We sincerely appreciate your valuable feedback regarding your most recent stay at the Westin Oaks Houston. I want to extend my sincerest apologies for the room service menu missing from the room and hindering a relaxing experience. Additionally, I am disappointed our room service added fees and missing coffee pot further caused frustration. I can assure you this was not our intention and hope you can award us with the opportunity to welcome you once more. Warm regards, Daisy M. Westin Experience Specialist The Westin Oaks Houston at the Galleria

3

great location, but disappointing room

Everyone

The location is what you're paying for with the price-- the room was perfectly adequate, but I expected more because of the cost, there wasn't anything special. The staff was nice and being in the Galleria is very convenient if you have any reason to shop and want to check out some good food.

By , from Houston, TX on Dec 16, 2016

5

galleria mall

Everyone

The room was great in size, also perfect location this is where you want to be and a great price.

By , from Tampa, FL on May 13, 2016

5

business stay

BusinessTravelers

Nice place to stay and hold a conference, being attached to the galleria was easy access for quality dining.

By on Nov 10, 2015

4

room before our cruise!

Families

Very clean hotel with beautiful rooms! Worth the price!

By on Aug 12, 2015

5

it's hot in houston

GetawayWithFriends

I am a fan of Westin Hotels. Especially the hotels that are attached to the malls. Seeming that it broke 106 degrees on Friday inthe shade, we were ready for an ice cold room. I guess the a/c was not working in our room. They went out of their way to get us into a different room at 4:30 a.m. which was as long as I could stand it. The staff at this hotel is fabulous!!!!! They were so pleasant and polite. They truly made the stay for us. We shopped till we dropped. Girls no tax shopping and eating out and cocktails weekend!. The pool was amazing especially when the sidewalks could have cooked bacon let alone an egg. We have already made plans to go back for pre Holiday shopping.

By on Aug 11, 2015

5

dance mom

Families

It was convenient and clean. It was very nice! The wifi was great. Enjoyed being in the Houston Galleria. The staff was very accommodating.

By on Jul 14, 2015