Quality Inn & Suites Hwy 290 - Brookhollow2.5 out of 5.0
Recent guest reviews
The night my boss and i checked in they gave us a king suite each and didnt charge additionally. The hotel is newer construction but some stuff in rooms needs replaced. The cable service is bad! Bed was not so bad and over all my room wasnt bad. Just needs some updating and replacing of items. Staff was great!
The smell as you enter the room is horrid! The smoke detector is missing in the room and the switch to one of the lights is broken. The window from the outside is filthy. The red light on the phone keeps blinking as if there is a message but their is not. I am not a high maintainance person but this was not what I expected.
My boyfriend and I had a room booked for two nights, 11/18-11/20/16. We checked into this hotel around 7:30 on Friday, 11/18, evening and immediately found the hotel in unacceptable condition. The lobby roof was leaking with water being caught by a bucket, the air was stale because the a/c was obviously broken, and the carpets in the halls were dirty. When we checked into our first room, 209, we found a startling amount of mold in the a/c unit. We spoke to the front desk clerk, Lizelle, who checked us in originally. We were moved to room 211, which was also in unacceptable condition. We found mold spores on the a/c unit, rotting flower petals behind the bed, trash from a previous occupant, and the tub dirty. I started feeling sick from the amount of mold I was breathing in. We no longer felt that moving rooms would obviously be acceptable. As we left the second room, we passed the ice machine and saw that it was completely coated in mold and rust. We went back down to the front desk to inform Lizelle we did not feel comfortable staying on the property and wanted to speak to the manager for a refund. She told us he wasn't on property and did not know when he would be available again. She also said she could not cancel our booking due to it being booked on a 3rd party site. Lizelle said to contact the hotel next week to try and speak with him. On Monday, I tried calling the hotel to speak with the manager, was told he was not there, so I left a message. I have not heard from the manager, yet was refunded for my booking.
We had a good stay at the Quality Inn. The place looks fairly new and we had a nice big room that was comfortable and quiet. Everything was cleaned properly, the hot breakfast in the spacey breakfast room contained sausages and eggs, so we left happy. Also, a question about the coffee machine was dealt with promptly.
Outstanding service! We are having a wedding in November and advised our guests to book reservations at this property (when it was Country Inn). Then, it switched to Quality Inn and created quite a commotion. I called the property to reserve the room block and it was EFFORTLESS! Natalie was able to address all my concerns, book the room block in seconds, and informed me of the guests that have already reserved. She was extremely flexible with room type and dates and made this experience so easy. That makes a huge difference! I tried to block rooms at another property and they were less than accommodating, so to speak with Natalie and get everything taken care of in a matter of minutes was a huge relief. I called back to make a change and she answered the phone, "Hi Miss [last name]". Such amazing service and my guests haven't even arrived. I truly appreciate her assistance.
I would not recommend staying here--nor will I make the mistake of doing so again. I stayed here for two months as an extended stay while I was working in Houston. It ran cheaper than what renting an apartment would have cost and I didn't have to worry about utilities, Internet, etc. so I thought it was a good deal. When I opened up the bidding for what I wanted on Hotels.com, I specifically highlighted two priorities: cleanliness and reliable, high-speed wi-fi. Unfortunately, while the room was decently clean, the Internet was entirely unreliable, staff was not capable of fixing it, and MacroTech (the IT support) were the most incompetent idiots I've ever encountered (they could barely speak in full sentences over the phone). Overall, I was HIGHLY DISAPPOINTED with my stay and will not be staying here again. (I realize some might say that one star is harsh for this review, however, when a hotelier promises that he can meet my specific priority requests and fails to do so, I lose any trust for him or his establishment. Also, "it's out of our hands," is not a valid excuse when you've promised something and then can't deliver.) PROS: Not as expensive as most hotels in Houston, easy access to Hwy 290, free breakfast is actually edible (most days), Jean (at the front desk) was always friendly and check-in was quick and hassle-free, housecleaning was reliable and did a good job (came once a week for extended stays). CONS: towels were scratchy (I ended up bring Bing and using my own), air conditioner was loud, walls were thin (multiple families with screaming children were staying at the hotel over the course of my stay), construction nearby is non-stop and delays traffic by ~15mins everyday (turning a 25 minute commute into a 40-50min commute), no decent restaurants within walking distance, far away from downtown, no reliable internet, unreliable dry cleaning service.
The Lobby was really nice and I was excited about what I saw....Until...I started finding dead roaches. Five of them. Then saw several more that were alive. A shame because the room was nice, the staff was nice and the breakfast was good. Just not happy about the bugs at all.
The manager told me by phone that he'd work with me regrading adjusting a reservation but would not one I arrived when he was contacted by staff. Dying cockroach in room. Litter in parking lot and breakfast was not fresh. Staff were helpful.
I have stayed at this location several times before and even completed a review over a year ago. The reason why I am submitting another review is due to the 290 construction. l will start off with my list of pro's and con's to help guide you on selecting a hotel. Pro's: hotel located off 290 and less than six minutes from 610, great value, parking lot with adequate lighting and clean hotel. Con's: 290 construction noise begins at 4-5am, furnishings are beginning to look a little worn and room temperature did not adequately regulate. Please take into account the construction noise that you will experience during your stay if you are a light sleeper. I understand that this issue is beyond the hotels control. Try requesting a room opposing 290 or take some noise reduction items so that you can enjoy your stay.
Stayed one night at the Hotel in room 204. Moe at the front desk provided a warm welcome and exceptional service. Breakfast the next morning was very good and was included in the price of the room. Room was neat and clean and good value for the money. The room compared very well with the Hilton Hotel we had stayed in earlier, at a much higher price with no breakfast! Shower walls had some mildew at the bottom, opposite the faucet. That is the only negative thing I could think of.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located in Northwest Houston, Quality Inn & Suites Hwy 290 - Brookhollow is within a few miles (5 km) of sights such as Houston Graduate School of Theology and Karbach Brewing. This 62-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. In central Houston, the hotel is also close to Delmar Stadium.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning.
The 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.
Quality Inn & Suites Hwy 290 - Brookhollow features a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 35 reviews