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Quality Inn & Suites Hwy 290 - Brookhollow

2.5 out of 5.0

Recent guest reviews

The only thing that was negative was the breakfast. I was disappointed with the scrambled eggs... I don't think they use real eggs. Must be some sort of frozen product. Also there was no fruit or yogurt. everything else was fine. The staff was friendly and it was right off the highway.

Hotel was very clean and the staff attentive to my needs

1. free breakfast but limited. Only hard boiled eggs (non scrambled). Only apples (no choice in fruit). Waffles (but not whole wheat bread). Ok but not special. 2. three pieces of equipment in gym, all need repairs. No weights. 3. easy access to highway

Recently updated and good location. Need to work on the beds. Ours was soft and wife felt it every time I moved.

The gal that checked us in insisted on taking my credit card although we had prepaid. It is NOT this hotel group's policy to do so. (As I was told by hotel staff for use in Orbitz pre-pays.) Before we had arrived, the afternoon staffer had enrolled me in the Holiday Inn preferred points program -- something I neither wanted nor requested. Upon being told that I didn't want it, she replied, "Well it's too late now because you're in it." At 4:30 a.m. in the morning, new, very noisy (singing) neighbors checked into the room next to ours. Nobody slept after that. Not long after, I took our express check out notice to the desk. We had a balance due even though we were prepaid through Orbitz. It showed that I lived in Chicago and used a MasterCard. I do neither. It took the day desk manager to straighten the mess out which took until she clocked in at 7:00 a.m. or so. In the mean time, I was counseled to call my credit card company and tell them that my card might have been compromised. Very inconvenient as our trip was only about 2/3 done. I am still waiting for my replacement card. In short: 1.) the afternoon staffer was a less than optimal emplployee 2.) the beds were soft, the room nice 3.) there was little done to check that noisy, new guests were not placed next to already existing guests 4.) the morning staff worked like dogs to clean up the mess. 5.) the continental breakfast wasn't bad.

12439 NW Freeway Bingle Road Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Northwest Houston, Quality Inn & Suites Hwy 290 - Brookhollow is within a few miles (5 km) of sights such as Houston Graduate School of Theology and Karbach Brewing. This 62-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. In central Houston, the hotel is also close to Delmar Stadium.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

The 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Quality Inn & Suites Hwy 290 - Brookhollow features a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 35 reviews