Holiday Inn Express & Suites Energy Corridor West Oaks2.5 out of 5.0
Recent guest reviews
I've stayed at this hotel numerous times, and most visits have been very pleasant and at a good price. This would be my feeling during this stay, but for the abominable check-in experience. I arrived at about 5:30 pm with a reserved room. Nothing was ready. Iwas told it would be a 10 minute wait. After 25 minutes, I checked in with the front desk and they said that the clearners would call when it was ready and they had not called. I gave up and decided to hepl the cleaners and took the elevator up to the room. It was completely cleaned and ready, but it was a handicapped room, which I abhor. I returned to the front desk and complained about being given a handicapped room when I explicitly stated I didn't want one. They replied that the fact that it was a handicapped room was not in their data base. Huh? They don't even know which room numbers are for handicapped rooms? Nonetheless, they had another room of equivalent class that they immediately offered me. Huh???? They had a room ready to go, but made me wait 25 minutes? What the h$%ll was going on? There was obviously an available room when I checked in, and they made me wait?? Hardly any apology. I'll think twice before staying here again.
Unfortunately I stayed at this Holiday Inn Express in Houston for one night. Found a charge on my credit card for 150.00 for a coffee pot and a towel they said was missing. Don't drink coffee. Didn't look at the coffee pot ,touch it or use it. don't know if it was even in the room . Called hotel to inquire about the charge. Manager said house keeping said items was not there, were charging you.. No one thinks house keeping could have made a mistake. If customers are going held responsible for all items in the room, there needs to be a inventory list given at check in to make sure all items are in the room or have manager do a walk through the room with customer so both parties can confirm all items are in the room .-like a towel count and a coffee pot and corp office is of no help and all they said was call the hotel you stayed it . Find a different hotel if you can or stay at your own risk.
We stayed there for a business trip in May. The hotel is next to George Bush Park so it was quiet but still near a lot of restaurants and shopping. Our room was very clean and spacious. The breakfasts were good and my husband loved the pancake machine.
I stayed there for one night. They charged me for 2. I have been trying to resolve this for a week now. The manager refuses to talk to me. The front desk keeps saying she is not there or too busy. I keep leaving messages and calling back. However, no resolution, no call back. I travel for business, and the customer service I experienced is horrendous. If you have to fill out expense reports or care if you are double charged, do not stay at this hotel--they don't care!!!
We misread the map when choosing this hotel, and it was much farther from the downtown area than we thought. The hotel is fantastic, the staff is wonderful, and we had a great stay there. The breakfast is above average, and there is a Logan's Roadhouse right next door that is great for dinner. Everything seems quite new, and it was not crowded at all.. However, if the activities you want to do in Houston involve the downtown area, I wouldn't stay here, only because Houston traffic is absolutely horrendous and it will take you a long time to get into town.
Pretty helpful staff. Lovely rooms and service. While just one last experience spoilt its reputation for me atleast. Had checked in 13th October in room 222 and had noticed door lock latch broken. Stayed for 13 days. After checking out on 26th October, receptionist confirms all formalities cleared i.e. Rooms & Payment. The next night, after i am out of Texas, i get a message for 20$ being deducted on the basis of a broken door lock. Completely Unreasonable and Unacceptable.
Nice location for staying in the western part of Houston. The location is just northwest of the Westheimer-SH6 intersection. The only inconvenience is that you can only get onto SH-6 going southbound or Westheimer going westbound. If you need to go some other directions it takes a little maneuvering.
First, this property was chosen for its proximity to family. With that said, Holiday Inn Express properties are usually decent places to stay, and this one was no exception. This one gave me a good rate, provided a comfortable, clean room and an decent complimentary breakfast. The staff was congenial, professional and accommodating. We will be staying there again when we return to visit that area of Houston. There is one decided down side to the location. It is located on one of the busiest streets in West Houston, and getting in or out of the hotel during rush hour requires some knowledge of the roadways. The best way to exit the property during high traffic periods is to exit the property on Barker Oaks (away from Hwy. 6), and use Pipping Rock Lane (one block south of hotel) to cross or enter Hwy 6.
Hotel tuck behind strip mall hard to located, I didn't see any hotel sign on main road,we check in really late-after 11pm , main entry door was lock, have to wait for hotel staff let us in... check in was little slow not the front desk fault the guy in front of us asking too many question took 15 mins before our turn to checkin, hotel and room clean and well lit , breakfast was good, overall we have very pleasant stay....
My wife and I stay at this location several times a year to visit family and usually have pleasant experiences. This time was different. First there was a large wedding party going on that was very noisy and the internet service was down for the entire weekend which resulted in me not being able to do some catch up work. When I asked the person at the front desk if there was anything going on with their internet, the reply was, “For some reason, lately our internet will not work on Apple devices? (???) Now I’m no network expert but this excuse is pretty creative! When I check out, after two nights stay, I again mentioned no internet service and asked for an adjustment. No adjustment was made just an apology. While an apology was appreciated, a small discount or even a few additional reward points would have been more palatable since the interruption in service (which is built into the cost of the room) caused me to spend an additional four hours work when I returned home. Holiday Inn…it’s the big things as well as the small things that make people return. You missed the mark with the small thing this time.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Energy Corridor, Holiday Inn Express & Suites Energy Corridor West Oaks is a short stroll from West Oaks Mall and within a 10-minute drive of George Bush Park. This hotel has 79 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. RAC Conference Center is also nearby.
Start your day off right with a free buffet breakfast.
The 79 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free weekday newspapers, free local calls, and hair dryers.
At Holiday Inn Express & Suites Energy Corridor West Oaks, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and express check-in.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 37 reviews