Holiday Inn Express & Suites Energy Corridor West Oaks2.5 out of 5.0
Recent guest reviews
In September, I wrote a review that my husband and I were disappointed and frustrated with housekeeping at this hotel. Recently we stayed here again for two weeks for convenience of location to the properties we were helping rebuild in Houston. The housekeeping was worse than in September. We checked in on a Tuesday and, upon returning to the hotel room on Wednesday evening, saw that housekeeping left no replacement bags for the ice bucket. My husband went down to the front desk staff and requested that housekeeping replace the bags on a daily basis. Unfortunately, after five days of requesting plastic bags, we gave up and just continued to obtain them from the front desk. Also, no vacuuming was done in the room the entire time we stayed at the hotel, and the toilet was not cleaned daily. We requested that the manager call us to discuss the housekeeping issues, but never received a phone call. Also, we could not access the entry doors using our room key cards. The ice machine was out of order on the second floor for the entire two weeks. The front desk staff was always polite and tried to be helpful, but were ineffective in resolving our issues.
Upon arrival, my coworker couldn't get into her room because there was someone in it. The receptionist mentioned that there were people that often sneak into rooms and secure the door until they are discovered. They also mentioned that there are non-guests that occupy the halls at times. As the night was sold out- they called 'security' aka the maintenance man at home to have the guests removed. Somehow they 'found' a room for us 15 minutes later. 1. Did you even clean it? 2. RANDOM PEOPLE IN YOUR HALLS? Are you kidding me? We chose to leave after 45 minutes and they will not offer us a refund because they say it was a computer 'glitch'. I call BS. Not safe.
I stayed here because my husband, daughter , and myself were waiting to move into our new home which unfortunately was not ready as stated in our " moving agreement". This process was only suppose to be a couple of days but turned into a couple of weeks. At first it started out fairly well, and about 3 or 4 days in things got irritating. In all fairness our realtor kind of drug our process out forever, but at the point things like our access cards would deactivate every time we left out the building. So every time we reentered our cards had to be reactivated, which got very annoying when the card would stop working first thing in the morning and then again in the evening. One night my husband had to call me and tell me to ask them to let him into the lobby doors. The front desk attendant just starred at home when his card wouldn't work and did not access the doors. Some type of work outside of our room window 2 and 3 o'clock in the morning. Vending machine, dryers taking money no way to finish laundry. They over charged my husbands card two days ($264.00) and said it was due to a system update. I called to extend our stay for what I believed to be our last day @ 815 a.m. and was told he couldn't extend because they we already booked. When I complained he got defensive and said" do you think I'm rude". I said sir I'm just having a lot of trouble with the customer service and he said, "with me", I said sir I don't know you. all in all it was just a bad experience. We have a dog, which they were gracious enough to let us keep in the room. Every evening while walking her the establishment next door (Homeland Motel ??) had a lot of suspicious traffic which all overflowed into the Holiday Inn's parking lot. My daughter and I witnessed what I do believe was a drug deal in the back parking lot. I would not allow my daughter to walk the dog alone after that. A lot of ugly foot traffic through the parking lot after dark. So no I will not visit again or recommend to anyone. Bad experience Bad customer service. The bright part of this visit was housekeeping, wonderful staff.
I've stayed at this hotel numerous times, and most visits have been very pleasant and at a good price. This would be my feeling during this stay, but for the abominable check-in experience. I arrived at about 5:30 pm with a reserved room. Nothing was ready. Iwas told it would be a 10 minute wait. After 25 minutes, I checked in with the front desk and they said that the clearners would call when it was ready and they had not called. I gave up and decided to hepl the cleaners and took the elevator up to the room. It was completely cleaned and ready, but it was a handicapped room, which I abhor. I returned to the front desk and complained about being given a handicapped room when I explicitly stated I didn't want one. They replied that the fact that it was a handicapped room was not in their data base. Huh? They don't even know which room numbers are for handicapped rooms? Nonetheless, they had another room of equivalent class that they immediately offered me. Huh???? They had a room ready to go, but made me wait 25 minutes? What the h$%ll was going on? There was obviously an available room when I checked in, and they made me wait?? Hardly any apology. I'll think twice before staying here again.
Unfortunately I stayed at this Holiday Inn Express in Houston for one night. Found a charge on my credit card for 150.00 for a coffee pot and a towel they said was missing. Don't drink coffee. Didn't look at the coffee pot ,touch it or use it. don't know if it was even in the room . Called hotel to inquire about the charge. Manager said house keeping said items was not there, were charging you.. No one thinks house keeping could have made a mistake. If customers are going held responsible for all items in the room, there needs to be a inventory list given at check in to make sure all items are in the room or have manager do a walk through the room with customer so both parties can confirm all items are in the room .-like a towel count and a coffee pot and corp office is of no help and all they said was call the hotel you stayed it . Find a different hotel if you can or stay at your own risk.
We stayed there for a business trip in May. The hotel is next to George Bush Park so it was quiet but still near a lot of restaurants and shopping. Our room was very clean and spacious. The breakfasts were good and my husband loved the pancake machine.
I stayed there for one night. They charged me for 2. I have been trying to resolve this for a week now. The manager refuses to talk to me. The front desk keeps saying she is not there or too busy. I keep leaving messages and calling back. However, no resolution, no call back. I travel for business, and the customer service I experienced is horrendous. If you have to fill out expense reports or care if you are double charged, do not stay at this hotel--they don't care!!!
We misread the map when choosing this hotel, and it was much farther from the downtown area than we thought. The hotel is fantastic, the staff is wonderful, and we had a great stay there. The breakfast is above average, and there is a Logan's Roadhouse right next door that is great for dinner. Everything seems quite new, and it was not crowded at all.. However, if the activities you want to do in Houston involve the downtown area, I wouldn't stay here, only because Houston traffic is absolutely horrendous and it will take you a long time to get into town.
Pretty helpful staff. Lovely rooms and service. While just one last experience spoilt its reputation for me atleast. Had checked in 13th October in room 222 and had noticed door lock latch broken. Stayed for 13 days. After checking out on 26th October, receptionist confirms all formalities cleared i.e. Rooms & Payment. The next night, after i am out of Texas, i get a message for 20$ being deducted on the basis of a broken door lock. Completely Unreasonable and Unacceptable.
Nice location for staying in the western part of Houston. The location is just northwest of the Westheimer-SH6 intersection. The only inconvenience is that you can only get onto SH-6 going southbound or Westheimer going westbound. If you need to go some other directions it takes a little maneuvering.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Energy Corridor, Holiday Inn Express & Suites Energy Corridor West Oaks is a short stroll from West Oaks Mall and within a 10-minute drive of George Bush Park. This hotel has 79 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. RAC Conference Center is also nearby.
Start your day off right with a free buffet breakfast.
The 79 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free weekday newspapers, free local calls, and hair dryers.
At Holiday Inn Express & Suites Energy Corridor West Oaks, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and express check-in.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 40 reviews