Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......
It was convient.Unorganized workers is what bother me the most
Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody
Great staff that works with you.Only con is some people that people be there all day that do not have a room
cockroaches and smells weird , staff went to lunch at the same time and I waited till they came back to checking
Love the friendly staff they great you with a smile and care for you.
I have been satisfied of hotel, considering the price
OK..felt like police state with the blue light in car flashing as I pulled up...understaffed.
It is mediocre. The room is ok: clean enough to stay.
Does not meet standard with comparitible hotels. False ad regarding continental breakfast, you don't get what you paid for.
Nothing much to say . The chrck us very early unlike most places . Staff will come two mins 2 11 to beat on the door to ask if you if you are checking out . The water is out in the mornings .the noise level is hortible
No tolls nice everything was great what's the tv was bigger and better breakfast
I only went with this hotel because it is very close to my new job. I am new to the city and was waiting for my housing to be available. The room smelled like a nursing home. It was a stench that would not go away. The hotel room is non smoking but my bedding and curtains had cigarette holes. The staff was extremely rude, one greeting me with a, what up!
The hotel was clean, comfortable, great location, and staff was very nice. I definitely will stay here again.
How can u go to a hotel and they are saying they don't give room service because u only going to be there for three nights. Then there wasn't any towels in my room when I gat in I asked for towels and the hotel didn't even have any clean towels for almost a hole day I mean I pay for the room it isn't free so why should I not have any service , plus the bathroom wasn't even really clean. The staff there seemed lazy or something
Was in the hood part of town But it wasn't too bad, the staff were very nice. There was a hair on the toilet seat.
Located in Westchase within a short walk of Westheimer Rd, Extended Stay America Suites Houston Westchase Richmond is within a mile (2 km) of Harwin Drive Shopping District. This 101-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Suites Houston Westchase Richmond enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This hotel also has a vending machine.
Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......
It was convient.Unorganized workers is what bother me the most
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this does not happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Great staff that works with you.Only con is some people that people be there all day that do not have a room
Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
cockroaches and smells weird , staff went to lunch at the same time and I waited till they came back to checking
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Love the friendly staff they great you with a smile and care for you.
Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. On behalf of everyone here, we invite you to stay with us again the next time you visit Houston. Sincerely, Hotel Management
I have been satisfied of hotel, considering the price
Thank you for choosing Extended Stay America. We are glad to know you had a comfortable stay with us and found us to be a good value. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management
OK..felt like police state with the blue light in car flashing as I pulled up...understaffed.
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Frank, thank you for your review of your overnight stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will reconsider giving us another chance to show our commitment to outstanding service. Sincerely, Hotel Management