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Extended Stay America Houston - Galleria - Westheimer

2.5 out of 5.0

Recent guest reviews

Good enough hotel for our needs. Walking distance to daughter’s apartment and friendly staff. The remote to the TV was missing and the bathtub faucet was very difficult to turn on or completely off.

This was a very bad experience. The first night there was only intermittent internet. The second night there was no service. The staff indicated people were to deal with it "next week" (long after my checkout. Things were so bad that I left the hotel 6 hours early and went to the airport, where I could access their internet. The shower handle was stuck. The first day staff turned it on. The second day, it was stuck again (it never was fixed). Rated staff poorly due to this lack of attention and the internet problem (of course the real problem is management) This was the worst hotel experience I have had in decades and in more than 50 countries. I would not have stayed here if I had seen the slightest indication of an internet problem. A refund would be appropriate.

Conveniently located, close to the event I was going to. Very clean room, comfortable bed, quiet. Great price. I am satisfied.

I booked the hotel one day before. When I went to the room, the bathroom was dirty and if they did not dusted the kitchen. They did not explain me the policies about housekeeping. They clean only one time per week. I left the hotel one day before. My health condition was being affected. I am asthmatic.

The hotel is not too good,the beds ar very hard and you don’t have a very good night rest,the carpet of my room had some stains and wasn’t clean,the shower has the same problem than most of the hotels poor water pressure the water stucks in the tub and in the sink. I’ve stayed on other Extended Stay hotel and were a lot better thas this one. Another thing that I don’t like is that they clean the room every week,I stayed 6 days and they didn’t clean it.

I will never consider Extended Stay Hotels after this visit. Dirty, unreliable staff, and no hospitality whatsoever. From the moment we got there, we had to wait 1 hour for a room because they explained that they over booked. When we asked for new towels, we were told to hand over our "dirty rags" in order to get new fresh ones. The shower was smelly and I felt dirtier after. The bed had multiple stains and the floor and couch had blood stains. I am a true Orbitz fan and customer but I'm reconsidering their suggestions.

The hotel was among the least expensive in the Galleria area but you do get what you pay for. No maid service for the 4 days I was there resulting in the single, small garbage can overflowing. The microwave was dirty inside and the refrigerator had mold and stains, but only on the outside. The dresser drawers had dirt and hair - enough so that I left my clothes out. The lobby was non-existent and the breakfast was minimal, prepackaged, and often lacking in coffee. The room rate was low and so the amenities were consistent with what I paid.

housekeeping wasn't included, the room had a wierd smell, only one elevator worked and smelled like a dirty toilet.

I am not the Virgin Mary. I paid for my room OCTOBER 5th. When I arrived on October 18, there was no room for me. I was told all the rooms were filled. Orbitz confirmation indicated there was no need to call. Payment was previously paid but after arriving at 12 midnight it took them until 3:30 to "find me a room". Another person arrived a bit after me. She was from out of state and also there for a conference. She was told the same thing. The front desk person told me that several other people had the same problem. What type of business practice is this? Furthermore if full occupancy then the parking lot would be full. It wasn't!!

My husband and kids stayed in a two queen bed room. No housekeeping stopped by because they clean every 7 days. Breakfast was not breakfast just coffee!! No Pool!! There was never anyone around in the front desk! Horrible Hotel

The front desk staff was very friendly. Unfortunately, the non-smoking room I stayed in smelled strongly of smoke. I reported this to the front desk and they were apologetic but did not discount my stay.

good: location and air conditioner, safe parking. bad: seemed very 'cheap'. no pen available in room, or paper. no full length mirror, scratchy towels, a full kitchen with no supplies (silverware, plates, etc)....they do offer these missing supplies, but you must request them from the front desk (maybe they have encountered theft in the past, it just seems inconvenient to walk a room which is bare). same in the bathroom, minimal shampoo and one tiny bar of soap( but they will bring you more if you ask). urine stain underneath toilet seat, the microwave had melted cheese all inside of it...and the tv was 'fair'...minimal channels and no channel guide to refer to. i paid $89, but it was probably worth maybe $69 at best. it's one tiny step up from a motel 6. that being said, it is what it is....it wasn't horrible...it just wasn't great.

The staff was friendly and helpful. The place is clean with everything relatively new and functioning. Immediately next door to excellent restaurant and 24 hour, big CVS. For a business trip, this place, for $135, was as good as something double the price. It is better than adequate

Hotel staff great! Hotel a little but overall kept up

Don't expect a hotel experience. they do not house-keep your room daily. you only get towel exchange at the front desk if you want.

This a great place to stay...room was very large...like the entire kitchen area...thought was really cool...nice hardwood floors...they really need to put more pillows in room and make the pillows bigger...the hotel is in a great location not far from Galeria Mall and other nice spots...the hotel did smell a little bit...but was nothing to outstanding...

five minutes walk from Galeria, what can be better?

Because of the Rodeo rooms were scarce in the low end hotels. This hotel nearly doubled its rate and people were still staying there. Overall it was good. Much better than the other reviews stated. Nice and clean, good TV, slow internet access which was not free. I would stay there again.

This hotel was in a convenient location for my business and for shopping. It was a few blocks from the Galleria and other shops, easy and safe walking distance to everything. Great little restaurant across the street, Le Peep, for that occasional meal out. Convenient 24hr. CVS around the corner. Hotel room was standard type room but felt more spacious than most. Kitchen was great, equipped with essentials only though.(No decaf coffee in the room!) Toilet didn't work but was fixed quickly, even though maintenance man left my door propped open long after he had gone......

not bad for the price.

4701 Westheimer Rd Houston TX

Hotel highlights

  • Walking distance to The Galleria
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

The Galleria is a short stroll from Extended Stay America Houston - Galleria - Westheimer, and other popular attractions like Memorial Park are within a few miles (5 km). This 110-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Uptown Plaza and Williams Tower are also a short walk from this Houston hotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 110 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America Houston - Galleria - Westheimer features a fitness center, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.

Guest reviews for Extended Stay America Houston - Galleria - Westheimer

Everyone (9) Business (7) Couples (2) Family (2) Other (5) Friends (2)
3

convenient location , missing tv remote .

Everyone

Good enough hotel for our needs. Walking distance to daughter’s apartment and friendly staff. The remote to the TV was missing and the bathtub faucet was very difficult to turn on or completely off.

By on Apr 12, 2018

Review comment responded on Apr 13, 2018

Thank you for your review. We are happy to know you were pleased with our location and had an overall comfortable stay with the exception of few issues in your room. We have shared your comments with the Maintenance team to take corrective steps. We hope to see you again soon. Sincerely, Hotel Management

1
Everyone

This was a very bad experience. The first night there was only intermittent internet. The second night there was no service. The staff indicated people were to deal with it "next week" (long after my checkout. Things were so bad that I left the hotel 6 hours early and went to the airport, where I could access their internet. The shower handle was stuck. The first day staff turned it on. The second day, it was stuck again (it never was fixed). Rated staff poorly due to this lack of attention and the internet problem (of course the real problem is management) This was the worst hotel experience I have had in decades and in more than 50 countries. I would not have stayed here if I had seen the slightest indication of an internet problem. A refund would be appropriate.

By on Mar 24, 2018

Review comment responded on Mar 27, 2018

It's never our intention to disappoint our guests. We apologize for your unpleasant experience and regret the inconvenience these caused. We value your feedback and will use it to make sure so we are more consistent in our service delivery. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

5

very clean, great price!

Everyone

Conveniently located, close to the event I was going to. Very clean room, comfortable bed, quiet. Great price. I am satisfied.

By , from Phoenix AZ on Oct 20, 2017

Review comment responded on Oct 22, 2017

It was a pleasure having you as our guest at Extended Stay America. We delighted to read to you liked our location and that you found us to be a good value. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management

2

houston hotel- extendedlo stay america

Everyone

I booked the hotel one day before. When I went to the room, the bathroom was dirty and if they did not dusted the kitchen. They did not explain me the policies about housekeeping. They clean only one time per week. I left the hotel one day before. My health condition was being affected. I am asthmatic.

By , from Houston, TX on Oct 8, 2017

Review comment responded on Oct 11, 2017

Nicy, I am very sorry we failed to deliver the exceptional stay you deserved. Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We also apologize for any miscommunication regarding our housekeeping policy. Your concerns will be shared with the appropriate team members to take corrective actions. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

3

it was close to my proyect

Everyone

The hotel is not too good,the beds ar very hard and you don’t have a very good night rest,the carpet of my room had some stains and wasn’t clean,the shower has the same problem than most of the hotels poor water pressure the water stucks in the tub and in the sink. I’ve stayed on other Extended Stay hotel and were a lot better thas this one. Another thing that I don’t like is that they clean the room every week,I stayed 6 days and they didn’t clean it.

By , from Los Angeles Ca. on Oct 1, 2017

Review comment responded on Oct 3, 2017

Oscar, It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management

1

horrible service

Everyone

I will never consider Extended Stay Hotels after this visit. Dirty, unreliable staff, and no hospitality whatsoever. From the moment we got there, we had to wait 1 hour for a room because they explained that they over booked. When we asked for new towels, we were told to hand over our "dirty rags" in order to get new fresh ones. The shower was smelly and I felt dirtier after. The bed had multiple stains and the floor and couch had blood stains. I am a true Orbitz fan and customer but I'm reconsidering their suggestions.

By on Mar 20, 2017

2

cheap rates but cheap living

Everyone

The hotel was among the least expensive in the Galleria area but you do get what you pay for. No maid service for the 4 days I was there resulting in the single, small garbage can overflowing. The microwave was dirty inside and the refrigerator had mold and stains, but only on the outside. The dresser drawers had dirt and hair - enough so that I left my clothes out. The lobby was non-existent and the breakfast was minimal, prepackaged, and often lacking in coffee. The room rate was low and so the amenities were consistent with what I paid.

By , from Dallas on Feb 15, 2017

1

truely disappointed

Everyone

housekeeping wasn't included, the room had a wierd smell, only one elevator worked and smelled like a dirty toilet.

By , from Atlanta, Ga on Nov 21, 2016

3

no room at the inn

Everyone

I am not the Virgin Mary. I paid for my room OCTOBER 5th. When I arrived on October 18, there was no room for me. I was told all the rooms were filled. Orbitz confirmation indicated there was no need to call. Payment was previously paid but after arriving at 12 midnight it took them until 3:30 to "find me a room". Another person arrived a bit after me. She was from out of state and also there for a conference. She was told the same thing. The front desk person told me that several other people had the same problem. What type of business practice is this? Furthermore if full occupancy then the parking lot would be full. It wasn't!!

By on Oct 23, 2016

2

very strange stay!

Families

My husband and kids stayed in a two queen bed room. No housekeeping stopped by because they clean every 7 days. Breakfast was not breakfast just coffee!! No Pool!! There was never anyone around in the front desk! Horrible Hotel

By on Dec 16, 2015