I was extremely disappointed in the cleanliness of the hotel. The one bed had multiple hairs on it and a small bloody booger by the pillow! Absolutely repulsive. It’s like the sheets weren’t even cleaned. I called front desk to ask for replacement sheets and was told they would bring some. Also there was no “I’m so sorry, for the condition of the bed/sheets.” 20 min later still no new sheets, my husband had to go to the front desk to get them. Complete side note, room was really small. It was definitely not worth $275
Laura at the front desk is amazing and helpful The room wasn’t as clean when we arrived but they were helpful to fix
The Springhill Suites building is a remodeled Amerisuites and they did a fantastic job with the modernization. The staff was friendly and actually had a genuine smile at check in, check out and during the breakfast. Melissa who ran the breakfast team, was very helpful and everything was well stocked. My only minor complaint with the entire stay is that the bathroom has an odd layout with a sliding barn door, so if its a single use room that's not an issue, but if there are multiple people staying in the room it is quite awkward since there is no way to separate the sink from the toilet and shower.
Beds were great. It was very clean. We were able to get agood nights sleep even with 3 kids under 5. Very quiet. Even though we were next to the elevators and ice machine, we hardly heard anything.
Liked everything except the odd room layout. Bathroom entrance was through a glass sliding barn door near the foot of the bed. You could not use the bathroom without shining bright light on the bedroom and waking up your spouse. Bed was extremely comfortable,
Staff was friendly, room was very confortable but a little cold.
The customer service was the best. They syeated us to a tour of a lifetime.
Nice clean hotel with free WiFi and a good morning breakfast. My two suggestions to improve the room is to add a night light in the bathroom and a grab bar in the shower. Pretty much all hotels have grab bars now for safety reasons.
overall the room was nice & comfortable. all except the hide a bed in the couch. it was awful.
The hotel is going through a renovation. It still had the "new car smell" so I was surprised to find dirty sheets on one of the beds and dust on the shelves. Hotel staff responded quickly to bring up new sheets.
The room was in a poor condition, lack of supervision on maintenance and cleaning
Located in Woodlands Village within a mile (2 km) of Northern Arizona University, Springhill Suites by Marriott Flagstaff is within a few miles (5 km) of other popular sights such as Lowell Observatory. This 3-star hotel welcomes guests with 113 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
The 113 accommodations feature sitting areas. Guests can expect free WiFi and 37-inch plasma TVs with cable channels. IPod docks, sofa beds, and microwaves are other standard amenities.
At Springhill Suites by Marriott Flagstaff, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 6 per day. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
I was extremely disappointed in the cleanliness of the hotel. The one bed had multiple hairs on it and a small bloody booger by the pillow! Absolutely repulsive. It’s like the sheets weren’t even cleaned. I called front desk to ask for replacement sheets and was told they would bring some. Also there was no “I’m so sorry, for the condition of the bed/sheets.” 20 min later still no new sheets, my husband had to go to the front desk to get them. Complete side note, room was really small. It was definitely not worth $275
Laura at the front desk is amazing and helpful The room wasn’t as clean when we arrived but they were helpful to fix
The Springhill Suites building is a remodeled Amerisuites and they did a fantastic job with the modernization. The staff was friendly and actually had a genuine smile at check in, check out and during the breakfast. Melissa who ran the breakfast team, was very helpful and everything was well stocked. My only minor complaint with the entire stay is that the bathroom has an odd layout with a sliding barn door, so if its a single use room that's not an issue, but if there are multiple people staying in the room it is quite awkward since there is no way to separate the sink from the toilet and shower.
Thank you for taking time to review your stay. We look forward to seeing you again.
Beds were great. It was very clean. We were able to get agood nights sleep even with 3 kids under 5. Very quiet. Even though we were next to the elevators and ice machine, we hardly heard anything.
Thank you for taking the time to review your stay. We are delighted to hear that you enjoyed your visit with us. We will share your feedback with the team.
Thank you for reviewing your recent stay.
Liked everything except the odd room layout. Bathroom entrance was through a glass sliding barn door near the foot of the bed. You could not use the bathroom without shining bright light on the bedroom and waking up your spouse. Bed was extremely comfortable,
Thank you for taking the time to review your stay. We will share your feedback with the team. We look forward to seeing you again soon.
Thank you for taking time to review your recent stay. We apologize that your stay was unsatisfactory. This is not the level of service or cleanliness that we strive for. I have shared your feedback with the housekeeping and front desk team team so we can ensure that this was an isolated incident.