While the location and hotel itself was nice, the sheets were unclean and felt like they were not changed after the previous guest had left. Even after contacting the front desk, no one bothered to show up and change the sheets.
Friendly staff, cozy room, delicious breakfast, good location
Near airport.
This is a beautiful hotel, we love the separate seating area in the room for our family of 4. It was clean, nice & had a good breakfast. The main draw back is the paid parking.
I don’t usually write reviews but this place is horrible and experience was so bad that I have to. Please be aware that there is no cleaning service inside the room doesn’t matter how long your stay is, you will have to clean your own room and bathroom during your stay, front ask you to put trash outside the room that sometimes picked up and sometimes not, hallways smell trash, we found pizza boxes staked near elevator almost everyday. When asked front desk that garbage in the hallway smell bad , they asked us to bring it downstairs even though it was not our garbage. There is only one attendant in the evening, nothing can be done. Stay away from this property. They also charge us twice for parking even though we had one car.
The room that was given to us by the hotel was really dirty, the room was not cleaned or wiped down. We noticed in the bathroom there was a yellow/brown liquid on the countertop of the sink, the sink has crumbs, the showers had some thick particles that looked to me like boogers, then we noticed that the mirror in the restroom at the very top said the word "Die". Moving on the the bed one of the beds had a red stain on the side, under the comforter that was hairs. The mattress on the sofa bed had red stains as well. When I called the receptionist I asked for a room change she mentioned she would call me back she never did. We ended up going to the front desk to cancel the room and requested a refund and the front desk receptionist Idelia acknowledge that we will receive a refund a day or two and it has been 5 days and the Manager Sara refuses to give a refund considering they are not following Covid-19 Guidelines to their hotel rooms. I do however have pictures of how dirty the room was.
I was extremely disappointed in the cleanliness of the hotel. The one bed had multiple hairs on it and a small bloody booger by the pillow! Absolutely repulsive. It’s like the sheets weren’t even cleaned. I called front desk to ask for replacement sheets and was told they would bring some. Also there was no “I’m so sorry, for the condition of the bed/sheets.” 20 min later still no new sheets, my husband had to go to the front desk to get them. Complete side note, room was really small. It was definitely not worth $275
Laura at the front desk is amazing and helpful The room wasn’t as clean when we arrived but they were helpful to fix
The Springhill Suites building is a remodeled Amerisuites and they did a fantastic job with the modernization. The staff was friendly and actually had a genuine smile at check in, check out and during the breakfast. Melissa who ran the breakfast team, was very helpful and everything was well stocked. My only minor complaint with the entire stay is that the bathroom has an odd layout with a sliding barn door, so if its a single use room that's not an issue, but if there are multiple people staying in the room it is quite awkward since there is no way to separate the sink from the toilet and shower.
Beds were great. It was very clean. We were able to get agood nights sleep even with 3 kids under 5. Very quiet. Even though we were next to the elevators and ice machine, we hardly heard anything.
Liked everything except the odd room layout. Bathroom entrance was through a glass sliding barn door near the foot of the bed. You could not use the bathroom without shining bright light on the bedroom and waking up your spouse. Bed was extremely comfortable,
Staff was friendly, room was very confortable but a little cold.
Located in Woodlands Village within a short walk of Northern Arizona University, Springhill Suites by Marriott Flagstaff is within a few miles (5 km) of other popular sights such as Lowell Observatory. This 3-star hotel welcomes guests with 113 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:00 AM.
Guests can expect to find 37-inch plasma TVs with cable channels. IPod docks, sofa beds, and sitting areas are other standard amenities.
At Springhill Suites by Marriott Flagstaff, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 8 per day. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
While the location and hotel itself was nice, the sheets were unclean and felt like they were not changed after the previous guest had left. Even after contacting the front desk, no one bothered to show up and change the sheets.
Friendly staff, cozy room, delicious breakfast, good location
Good Morning Anonymous! Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the are and it would be our pleasure to accommodate you. Sincerely, Sara Fowler General Manager
Near airport.
Good Morning Anonymous! Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the are and it would be our pleasure to accommodate you. Sincerely, Sara Fowler General Manager
This is a beautiful hotel, we love the separate seating area in the room for our family of 4. It was clean, nice & had a good breakfast. The main draw back is the paid parking.
Thank you for choosing our hotel! We are glad that enjoyed your stay. Come back and see us soon!
I don’t usually write reviews but this place is horrible and experience was so bad that I have to. Please be aware that there is no cleaning service inside the room doesn’t matter how long your stay is, you will have to clean your own room and bathroom during your stay, front ask you to put trash outside the room that sometimes picked up and sometimes not, hallways smell trash, we found pizza boxes staked near elevator almost everyday. When asked front desk that garbage in the hallway smell bad , they asked us to bring it downstairs even though it was not our garbage. There is only one attendant in the evening, nothing can be done. Stay away from this property. They also charge us twice for parking even though we had one car.
Thank you for choosing our hotel! We are sorry to hear about these issues that happened during your stay - they have been shared with the appropriate departments. Come back and see us soon!
The room that was given to us by the hotel was really dirty, the room was not cleaned or wiped down. We noticed in the bathroom there was a yellow/brown liquid on the countertop of the sink, the sink has crumbs, the showers had some thick particles that looked to me like boogers, then we noticed that the mirror in the restroom at the very top said the word "Die". Moving on the the bed one of the beds had a red stain on the side, under the comforter that was hairs. The mattress on the sofa bed had red stains as well. When I called the receptionist I asked for a room change she mentioned she would call me back she never did. We ended up going to the front desk to cancel the room and requested a refund and the front desk receptionist Idelia acknowledge that we will receive a refund a day or two and it has been 5 days and the Manager Sara refuses to give a refund considering they are not following Covid-19 Guidelines to their hotel rooms. I do however have pictures of how dirty the room was.
Hello Valued Guest, I apologize for any miscommunication as I had previously explained I cannot refund you directly. Orbitz will need to process the refund for your stay. I have also sent you an additional email with the information regarding compensation. Please let me know how I can best communicate with you to get this issue resolved. I appreciate your time and look forward to your response. Thank you.
I was extremely disappointed in the cleanliness of the hotel. The one bed had multiple hairs on it and a small bloody booger by the pillow! Absolutely repulsive. It’s like the sheets weren’t even cleaned. I called front desk to ask for replacement sheets and was told they would bring some. Also there was no “I’m so sorry, for the condition of the bed/sheets.” 20 min later still no new sheets, my husband had to go to the front desk to get them. Complete side note, room was really small. It was definitely not worth $275
Thank you for taking time to review your recent stay. We apologize that your stay was unsatisfactory. This is not the level of service or cleanliness that we strive for. I have shared your feedback with the housekeeping and front desk team team so we can ensure that this was an isolated incident.
Laura at the front desk is amazing and helpful The room wasn’t as clean when we arrived but they were helpful to fix
Thank you for choosing our hotel! We are sorry to hear about these issues that happened during your stay - they have been shared with the appropriate departments. Come back and see us soon!