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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center

Choose dates to view prices

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
Fridge, microwave, coffee/tea maker
Seasonal outdoor pool
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor dining

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Quality Inn Creekside - Downtown Gatlinburg is adjacent to Gatlinburg Convention Center and within a 5-minute walk of other popular sights like Great Smoky Mountains National Park. This 104-room hotel welcomes guests with conveniences like free breakfast, 24-hour room service, and free in-room WiFi. Centrally located in Gatlinburg, the hotel is connected to the convention center and also a short walk from Ole Smoky Moonshine Distillery and Gatlinburg SkyPark.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 1 min walk - 0.1 miles
  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Ripley's Aquarium of the Smokies - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬2 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
Quality Inn Creekside - Downtown Gatlinburg features free WiFi in public areas, meeting rooms, and conference space. The front desk is staffed 24 hours a day to help with securing valuables and tours/tickets. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Frequently asked questions

Is free cancellation available at Quality Inn Creekside - Downtown Gatlinburg?

Quality Inn Creekside - Downtown Gatlinburg offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Quality Inn Creekside - Downtown Gatlinburg?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Quality Inn Creekside - Downtown Gatlinburg on Jan 4, 2026 start from $45.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Quality Inn Creekside - Downtown Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Great Smoky Mountains National Park, Gatlinburg Space Needle, and Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

Is parking available on site at Quality Inn Creekside - Downtown Gatlinburg?

No, this hotel doesn't offer parking.

Does Quality Inn Creekside - Downtown Gatlinburg feature a casino?

No, Quality Inn Creekside - Downtown Gatlinburg doesn't have a casino.

Will I find an indoor pool at Quality Inn Creekside - Downtown Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What will couples enjoy most about a stay at Quality Inn Creekside - Downtown Gatlinburg?

Amenities that appeal to couples at this riverfront hotel include a soaking tub and around-the-clock room service along with a seasonal outdoor pool.

Are there hot tubs at Quality Inn Creekside - Downtown Gatlinburg?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Quality Inn Creekside - Downtown Gatlinburg feature a restaurant that includes a breakfast menu?

Quality Inn Creekside - Downtown Gatlinburg offers free buffet breakfast though there is no restaurant.

Will Quality Inn Creekside - Downtown Gatlinburg allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Quality Inn Creekside - Downtown Gatlinburg for a fee of USD 25 per pet, per night.

Does Quality Inn Creekside - Downtown Gatlinburg have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Quality Inn Creekside - Downtown Gatlinburg?

The closest major airport to Quality Inn Creekside - Downtown Gatlinburg is McGhee Tyson Airport (TYS), which is about 27.2 mi away.

Are there rooms with balconies that I can book at Quality Inn Creekside - Downtown Gatlinburg?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or pool views.

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 254 out of 1005 reviews
Rating 8 - Good. 193 out of 1005 reviews
Rating 6 - Okay. 187 out of 1005 reviews
Rating 4 - Poor. 170 out of 1005 reviews
Rating 2 - Terrible. 201 out of 1005 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at many hotels and motels in Gatlinburg and this place was bad. To start, you pull up to the hotel, check in, and are given a map and told to drive to the location marked on the map. Drive down the road, turn up the hill and try to find a place to park. The correct building has a small sign that says something like"Hilltop". A crowd of people were wandering the parking lot also trying to find the right building and their room. Cleaning crew advised us that elevator wasn't working. The room was pretty dated, looked neglected and furnishings were severely used. The shower curtain was barely hanging on. The towels were super rough. The back door handle had a large screw holding the handle on and it looked like the upper locks were pulled out of the wall. Balcony area was covered in leaves and also dirty. An old hog wire fence and post are laying on the ground 4 feet way. Vending is on the 2nd floor, machine wouldn't accept $5 bills, found change and machine dispensed wrong item. It is pet friendly but dogs barked until late, some were on the balconies barking at approaching guests. Carpet had been used as a pet toilet and hallway smelled. Continental breakfast was off property at the lobby. Just an overall rough place. Dirty and worn down, inside and out. I would not be comfortable with my wife or daughter staying here alone. Definitely better places to stay for $138/night.
Stayed 2 nights in Nov 2025

4/10 Poor

Sherry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No TV remote, no coffee pot tray for pods, internet slow and didn't stay connected and room keys kept getting de-activated. Shower settings were backward. Bathroom fan was worthless
Stayed 3 nights in Oct 2025

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in the room needed to be mopped, it was dirty. One light bulb was out and we asked to be replaced but it never got done. The elevators were out of order so I had our room moved to the ground. The free breakfast should go to at least 10am for breakfast. Other than that the stay was great.
Stayed 3 nights in Sep 2025

8/10 Good

Sarah

Stayed 3 nights in Sep 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff is very friendly. Great location and price
Stayed 2 nights in Sep 2025

10/10 Excellent

BHUSHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located - close to trails, downtown and other attractions - I recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Loran

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness
Actually nothing I actually had a marvelous time and enjoyed myself and I was treated with a lot of respect
Stayed 3 nights in Sep 2025

10/10 Excellent

Joshua

Liked: Staff & service, room comfort
Disliked: Cleanliness

Need to get elevator working

I got into my room. I noticed both beds has been slept in and was not fixed which the front desk lady was very respectful and nice and gave us another room. Just a housekeeping could do more better by doing room checks and knowing which rooms to put people in And the elevators were not working I have a Spine condition I had to walk to the top floor due to the elevator, not working. Also went out to my balcony in the new room, and there was a whole cup of nasty cigarette ashes. I’m not a smoker so that was very disgusting to me that I had to smell nasty cigarette buds the whole time.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this property! It was so easy to have access to everything and the room was perfect! We were happy to see it was dog friendly and if you want to see a bear, this is the place to go! Haha!
Stayed 4 nights in Sep 2025

4/10 Poor

Jose

Stayed 2 nights in Aug 2025

6/10 Okay

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator to the parking garage and office was out of order. Breakfast was ok, but sparse. No meat at all.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

I love the place. Couldn't be in a better spot right on the creek.And they even have an outdoor heated pool
Stayed 1 night in Sep 2025

2/10 Terrible

Laura

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they put us in smelled mildew and was not clean. It was at the top of a hill and the elevator did not work so you had to climb down the hill to shop and climb back up a very steep hill to get back to your room. I dont think a 60 year old should have to climb a steep hill
Stayed 3 nights in Aug 2025

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Terrible stay…room was up a 80% grade hillside 3/10 of a mile from the strip but advertised as just off the main strip. Bathroom fan cover was melted. Switch/plug covers busted. Floors were dirty around the edges with a noticeable dirt edging. Our door handle was unscrewed from the top of the door handle . Only hanging on from the 2 bottom screws. Very noisy could hear the room next door whispering. Definitely not a Creekside pleasant hotel.
Stayed 3 nights in Aug 2025

8/10 Good

KIM

Traveled with family
Liked: Staff & service
Construction underway at hotel and put us at Hilltop building and we had to walk the hill down and up when we went anywhere pr we would had to drive and pay for parking then not enough parking spots at night which meant your car was in a whole different area than you. If they put you at the Hilltop it needs communicated at booking since there is no other way than walk the very steep hill diring their construction. This just wasnt a hill it was strsught uo and down and we are older so it was very hard.
Stayed 3 nights in Aug 2025

2/10 Terrible

Mitzie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
First we were expecting a balcony over looking the creek! Nope we were put in the Hillside complex. No creek at all. The room was gross. There was mold on the walls, refrigerator was caked with ice where it was never defrosted. The microwave did not work. The bath tub had hair left in it. The room smelled. The commode ran over. I contacted front desk and was given another room next door. I checked it out before switching the walls had some gross all over it, the bed skirt had mold on it. We had no choice but to stay in the original room. Breakfast was a joke. Biscuit crumbled when picked up. No meat, potatoes, grits, oatmeal. Only scrambled eggs. No jelly and the coffee was colored water. Nasty. Will never suggest this place to anyone and then tried to charge me afterwards for my pet and parking. My bank declined the charges. Never stay here!!!!
Chips in paint throughout room
Microwave did not work
Urine on door
Full of ice not defrosted in months
Stayed 2 nights in Aug 2025

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kinshuk

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Na
Stayed 1 night in Aug 2025

4/10 Poor

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not working to use for the room that was located on a hill and had to drive car up and down to get to office where breakfast was served not to mention the traffic you had to get through just for a 1 minute drive Was not told this until checked in.
Stayed 2 nights in Aug 2025

6/10 Okay

Walquiria

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom is not enough clean and we don’t like a smell in the área
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were nothing like the website the parking is horrible the toilet was broken the door was broken the electric flicked non stop the TV didn't work well due to the Internet I assume the couch was really nasty and stained and the pool is down the rd near the front lobby and the rooms are up top of a hillside just not a good stay
Stayed 2 nights in Aug 2025

4/10 Poor

Christopher

Traveled with pets
Disliked: Property conditions & facilities
cost too much to stay for the place once pet fee is included. if it was a better kept up place it would be worth the price
Stayed 2 nights in Jul 2025

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Amber

Stayed 3 nights in Aug 2025

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