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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
Exterior detail
Fridge, microwave, coffee/tea maker
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Gatlinburg River Inn

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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, Quality Inn Creekside - Downtown Gatlinburg is adjacent to Gatlinburg Convention Center and within a 5-minute walk of other popular sights like Great Smoky Mountains National Park. This 104-room hotel welcomes guests with conveniences like free breakfast, 24-hour room service, and free in-room WiFi. Centrally located in Gatlinburg, the hotel is connected to the convention center and also a short walk from Ole Smoky Moonshine Distillery and Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Anakeesta - 13 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬2 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg features free WiFi in public areas, meeting rooms, and conference space. The front desk is staffed 24 hours a day to help with securing valuables and tours/tickets. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Frequently asked questions

Is free cancellation available at Quality Inn Creekside - Downtown Gatlinburg?

Quality Inn Creekside - Downtown Gatlinburg offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Quality Inn Creekside - Downtown Gatlinburg?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Creekside - Downtown Gatlinburg on Apr 8, 2026 start from $64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Quality Inn Creekside - Downtown Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a 10-minute walk of Great Smoky Mountains National Park and Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

Is parking available on site at Quality Inn Creekside - Downtown Gatlinburg?

No, this hotel doesn't offer parking.

Does Quality Inn Creekside - Downtown Gatlinburg feature a casino?

No, Quality Inn Creekside - Downtown Gatlinburg doesn't have a casino.

Will I find an indoor pool at Quality Inn Creekside - Downtown Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What amenities will couples enjoy at Quality Inn Creekside - Downtown Gatlinburg?

Amenities that appeal to couples at this riverfront hotel include a deep soaking bathtub and 24-hour room service along with a seasonal outdoor pool.

Are there hot tubs at Quality Inn Creekside - Downtown Gatlinburg?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Quality Inn Creekside - Downtown Gatlinburg feature a restaurant that includes a breakfast menu?

Quality Inn Creekside - Downtown Gatlinburg offers free buffet breakfast though there is no restaurant.

Will Quality Inn Creekside - Downtown Gatlinburg allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Quality Inn Creekside - Downtown Gatlinburg for a fee of USD 25 per pet, per night.

Are there connecting rooms at Quality Inn Creekside - Downtown Gatlinburg?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Quality Inn Creekside - Downtown Gatlinburg?

The closest major airport to Quality Inn Creekside - Downtown Gatlinburg is McGhee Tyson Airport (TYS), which is about 27.2 mi away.

Are there rooms with balconies that I can book at Quality Inn Creekside - Downtown Gatlinburg?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy mountain and pool views.

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 278 out of 1058 reviews
Rating 8 - Good. 204 out of 1058 reviews
Rating 6 - Okay. 189 out of 1058 reviews
Rating 4 - Poor. 172 out of 1058 reviews
Rating 2 - Terrible. 215 out of 1058 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Hansel

Traveled with family
Disliked: Cleanliness
We stayed one night at this Quality Inn. The property felt quiet and safe, which we appreciated. However, the rooms could definitely be improved to feel more welcoming and better maintained. Several electrical outlets were covered with paint, there was unfinished work near the wall lamps, and the bathroom had stains on the door, wall, and shower curtain that did not appear hygienic. The towels should also be replaced, as they looked stained and worn. On the positive side, the breakfast was very good with a wide variety of options. We also enjoyed seeing the bears that are common in the area, which was a unique and memorable experience. With better room maintenance and attention to cleanliness details, this hotel could offer a much better stay.
Breakfast
The best in the parking
Stayed 1 night in Dec 2025

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service
The room was clean and we loved the location. We loved the breakfast. We didn't have hot water in the shower and the sink water was scalding. There is a little mold like smell coming from kitchen sink area. Otherwise it was fine.
Stayed 4 nights in Dec 2025

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Our family was threatened by staff for feeding a bear off of our balcony. She threatened us the cops were outside of our room because we were feeding a bear. We had 3 toddlers in our room. No one was throwing food off of the balcony. In fact, there was no bear; nor did the police ever show. The receptionist was incredibly rude and threatening. She hung up on me twice while trying to explain no one in our room had been out on the balcony, let alone feeding a bear. Needless to say, we cut our stay short and headed back home. Other than that, the hotel had a musty smell, the breakfast was horrible, and the rooms were old and needed deep cleaning. We were told after checking in we had to drive our car around the block to park. The walk from our room to all of the amenities was a hike up and dow a 8-10% grade incline. I would not recommend staying at this hotel. Not children friendly.
Stayed 2 nights in Dec 2025

2/10 Terrible

donna

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Dirty. Outdated. Unkempt. Room wasn’t equipped with basics. Shampoos other hygiene products were empty and not available at office. Stained bedding. Trash cans on property overflowing. Poor vacuuming. Non working elec outlets. No hot water in sink. Unfriendly, unhelpful staff. No remote. Asked for one and was given one that didn’t work. They didn’t know how to program it so we went online to program our remote. Curtains falling off rod. No hair dryer. Room access cards do not work very well. Had to keep going back to get them programmed. Just poor management. Will not stay here ever again. I thought it being a Quality Hotel it would be decent, but not! I think Quality corporate should know about this. Only thing going for it was location to parkway and New Year’s Eve event.
Stayed 1 night in Dec 2025

2/10 Terrible

hony

Stayed 2 nights in Dec 2025

10/10 Excellent

Randll

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and awesome seeing the bears
Stayed 3 nights in Dec 2025

2/10 Terrible

Tracy

Traveled with group
Elevator for the facility was not working had to take stairs. Roof had damage refrigerator was rusty rented room for a party of four with two vehicles had to pay an extra $22 for parking and was told would have to park on the next street up about a quarter of a mile and walk down the mountain because the elevator was not working, and there was no stairs. Customer service was awful. Did not try to help accommodate any.
Stayed 3 nights in Dec 2025

4/10 Poor

David

Traveled with partner
Disliked: Property conditions & facilities
Non-functional door lock on Christmas eve. Toilet not secured to the floor. Property just dirty. Not enough staff to properly maintain property.
Stayed 4 nights in Dec 2025

4/10 Poor

Perla

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Slacking for a family trip.
Stayed 1 night in Dec 2025

8/10 Good

Gary

Liked: Cleanliness
Rooms need to be updated
Stayed 2 nights in Dec 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Eldahlyn

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We drove for 9 hours and arrived at the facility around 6:10 am, and our check-in isn't until 3 pm, but the nice front desk guy gave us a room to check into at that time because he knew we were all tired. We booked 3 separate rooms with some friends, and we are so pleased that our rooms were next to each other, and we got to check in that early. We also had breakfast at the hotel. This is not the first time we've booked at this hotel; this is actually our 4th time. We always choose this hotel for these reasons - the staff is super nice, and everything you need is within walking distance. I always recommend this to some of my friends too.
Stayed 4 nights in Dec 2025

10/10 Excellent

Steven M

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was friendly and very accommodating.
Stayed 2 nights in Dec 2025

4/10 Poor

Grace

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff was very nice. We got exactly what we paid for/expected. We just wanted somewhere to sleep after exploring Gatlinburg all day. I am very reasonable. The things that make it a 2 star though are things that other cheap hotels can provide no problem. The bed was so thin and uncomfortable, and it was a king size with only three pillows. That’s silly/fixable. Also hot water is a bare minimum for me, but when we got back to our room and I was feeling sick/exhausted I couldn’t take a hot shower right away (the staff fixed this quickly and were kind).
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had a gas fire place. Buffet style breakfast
Stayed 2 nights in Dec 2025

2/10 Terrible

Kirk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was horrible, not mic worked and things were left unfinished hot water was spotty and lots of dog hair left in the room.
Stayed 2 nights in Dec 2025

8/10 Good

Hurtridge Sue

Liked: Staff & service, room comfort
yes it was Pet friendly and the Laundry was very clean. The first room that I had was in need of some work, but when ask for another room they switch me. The second room was nice and clean. The staff was very friendly and helpful when you need something, when asking for another room they had no problem changing it.
Stayed 5 nights in Dec 2025

6/10 Okay

Nedd

Liked: Room comfort
Internet was not good, we did not have hand towels or wash clothes when we checked in, and the heat did not work correctly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Georgie

Liked: Cleanliness, property conditions & facilities
Room size ok, location excellent. Good breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ellen

Traveled with family
Liked: Staff & service, amenities
The room is dated but the price is so cheap and you’re right in downtown! Beautiful views and we saw a bear right in the parking lot. Worth the stay! Charming!
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2025

4/10 Poor

Mike

Location was perfect for our needs. The rooms have a sink outside of the bathroom. The first room we had during the first night started leaking. We had clothes and other items such as suitcases that got soaked.
Stayed 2 nights in Dec 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service
The room was nasty. The bathroom was not cleaned prior to arrival. Dirty towels were folded up and left on the bathroom shelf. Hair on the bathroom floor, dirt and grim. There was also medication spilt on bathroom floor while pills as well as ones that had been smashed. I reported this to front desk and was informed no other room was available not was there anyone to clean it that someone could clean it the next morning. Some one was supposed to call prior to coming to clean the room, no call and no one ever came to clean. The room had multiple types of bugs, the bed was broken, and on the second day I called the desk to notify them e could not get into our room because the door would not open. Asher waiting 45 mins we finally were able to get into our room by kicking the door… I requested a refund / discount and girl at the front desk did not acknowledge me. There was screaming, and yelling all night long on Saturday night of our stay. This is the worst hotel I have ever stayed at and will not recommend it to anyone or return. I will be calling corporate.
Stayed 2 nights in Dec 2025

2/10 Terrible

phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had not been cleaned, bathroom was not clean the toilet was soiled, old soap in shower and scum built up, we think the sheets were not changed, no one would not help to get us moved or a refund we left without staying in the filth. We will never use this site again.
Stayed 1 night in Dec 2025

2/10 Terrible

Elizabeth, Jeffersonville

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Even though the property was Pet Friendly they had no disposable stations for dogs. We had maintenance in our room 3 times during a 2 night stay. The door key entrance was broken so we could not enter when we arrived. We were leaving for dinner and the inside door knob came completely off. Our TV had to be replaced twice. I expected more with the cost of this room being around $200 per night. I am requesting a refund
Stayed 2 nights in Dec 2025

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