Paid for upgraded room with view. It was parking lot not the creek. Dirty bath room. need redone. Stayed here 6m ago. and it was a nice hotel for the price.
Location of this property is spot on. Walking distance to all atractions and restaurants. This place needs major update, but most importantly was not clean. Garbage can by the door had huge pile up of trash for the entire time that we were there ( 4 days). Overall not a clean place.
Such a disappointing stay in such a great area. The rooms are VERY dated and barely functional. Several light bulbs were inoperable making the room very dark. There were holes in the wall and several items that needed repairs. The overall condition of the building was in disrepair as well. Would not recommend this location to anyone.
Booked a creekside side room which we did not get We had to go to another location for our room which was tied into main area. Best was location and seeing a bear on property one evening
Our bathroom had roaches and mold enough said. It smelled old and smokey. A lot more outdated than what the pictures showed.
It took an hour and a half to check in. They gave us a room that was already occupied. The room we ended up with was a mess. The toilet wouldn’t flush, the shower did not work, the carpets by the bathroom were wet, the parking lot was full and where the staff told us to park, we ended up getting a parking ticket. The manager we dealt with was a joke at best refunded half the fees but that was a fight to get him to do that. Do not stay here
For the most part the staff was friendly and accommodating. We had to change rooms the A/C didn't work, the nex room the A/C barely cooled. The rooms were dusty and had Cob/Dust webs. Our friends had ants all over their room and bugs in their jetted tub.
Staff was fine, but the check in line took ~ 20 mii in minutes.
I would not recommend this hotel if it wasn't for the location or how nice the staff is. My husband and I stayed here for two nights (05/05 and 05/06), and in that time we had to physically change rooms twice but were assigned to four different rooms. In our first room, our safety latch for the door was broken, there was moldy ceiling tiles, mold on the top of our shower, a hole in the wall, food and trash under the couch, a lamp and alarm clock didn't work, our balcony light hardly worked, and our view consisted of oak trees even though it was supposed to be a mountain view. The second room we got sent to, the door wouldn't even close and could be pushed open without a key. The third room, which is the second room we moved to, the AC/Heater smelled like an electrical fire waiting to happen, and the refridgerator barely kept things room temperature, there were busted ceiling tiles, the window blinds on the balcony door were missing pieces, there was candy and trash under the couch, and our view still consisted of nothing but oak trees. The fourth room, which is the third room we were placed in, there was mold growing on the toilet seat, the bottom of the toilet was leaking, the bathtub didn't drain, the balcony light didn't work, we had a balcony with a view of the mountains, but we could see more of the parking lot than anything, and the parking lot light was so bright that our room was constantly lit. There isn't enough space for my full review.
We enjoyed the location and the breakfast. Everyone was very nice!
The location of the property is amazing! The room was very nice and clean. Bed was comfortable and very large king bed. The couch appeared dirty and we would not sit on it. The office desk was nice with plenty of outlets but the light did not work. TV had several channels and would allow you to turn it to the side for a better view. Bathroom is very small but could use a little updating. The balcony door allows a lot of cold air to come in at night and we didn't notice it at first but around 3 in the morning we noticed the room became chilly. The hallways and elevator must be renovated immediately. It was very well aged and had a musty smell like cigarettes. The room did not have the same smell but you can tell they have been renovated. Upon checking-in it was very confusing to where to go to find the room. Two other couples were dealing with the same issue. The outside of the buildings have little to no signage. Our building had no working ice machines and had to go down two flights of stairs, across a long walkway, three floors down in an elevator, and then to an out building to find a working ice machine. We would stay again due to the location but if you could stay at the bottom it would be even better so you don't have to try and walk down the hill. You can go out of your way and go to the elevator to avoid the hill but it adds several minutes. Also, has a nice fridge, sink, and plenty of towels.
The room was dirty and shabby. The surrounding property (landscaping, parking lot etc) was poorly maintained. The ice machine did not work in our building so it was a journey to another part of campus for ice. The security card locks to enter the building did not work so Anyone off the streets could walk in. There were no tv guide with channel index or privacy ( no cleaning) door hanger notice in the room. The bathroom was disgusting and the shower curtain would not stay in place. The staff was rude and unhelpful. We would NEVER return. If we had not already booked and paid we would have left but we were stuck!
The property was nice, breakfast was ok, thin walls, you can hear everything going on next door. They were either running in flip flops or they were having sex.....
The parking is horrible no where to park. Had to park illegally than told next morning that we had to move after the front desk told us to park there. The balcony was dirty covered in spider webs could not sit out there
Ole Smoky Moonshine Distillery is within a 5-minute walk of Quality Inn Creekside - Downtown Gatlinburg while other popular sites like Gatlinburg SkyLift Park are within a 15-minute stroll. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Gatlinburg, and also a short walk from Great Smoky Mountains National Park and Gatlinburg Convention Center.
Free buffet breakfast is included with your stay. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 104 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.
At Quality Inn Creekside - Downtown Gatlinburg, guests have access to an outdoor pool, free WiFi in public areas, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
Paid for upgraded room with view. It was parking lot not the creek. Dirty bath room. need redone. Stayed here 6m ago. and it was a nice hotel for the price.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Location of this property is spot on. Walking distance to all atractions and restaurants. This place needs major update, but most importantly was not clean. Garbage can by the door had huge pile up of trash for the entire time that we were there ( 4 days). Overall not a clean place.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Such a disappointing stay in such a great area. The rooms are VERY dated and barely functional. Several light bulbs were inoperable making the room very dark. There were holes in the wall and several items that needed repairs. The overall condition of the building was in disrepair as well. Would not recommend this location to anyone.
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Booked a creekside side room which we did not get We had to go to another location for our room which was tied into main area. Best was location and seeing a bear on property one evening
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Hello, Thank you for sharing your rating. We are glad you had a pleasant stay with us. We hope to provide you with an even better stay on your next visit.
Our bathroom had roaches and mold enough said. It smelled old and smokey. A lot more outdated than what the pictures showed.
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
It took an hour and a half to check in. They gave us a room that was already occupied. The room we ended up with was a mess. The toilet wouldn’t flush, the shower did not work, the carpets by the bathroom were wet, the parking lot was full and where the staff told us to park, we ended up getting a parking ticket. The manager we dealt with was a joke at best refunded half the fees but that was a fight to get him to do that. Do not stay here
We appreciate that you've the time to rate our property and to explain your experience. Please accept our sincerest apologies for the housekeeping and maintenance issues that you encountered during your stay in our hotel.
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
For the most part the staff was friendly and accommodating. We had to change rooms the A/C didn't work, the nex room the A/C barely cooled. The rooms were dusty and had Cob/Dust webs. Our friends had ants all over their room and bugs in their jetted tub.
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
On behalf of our entire staff thank you for staying with us and for rating your stay.,