This property is the dirtiest hotel ive ever stayed in. It was dilapidated and falling apart. Despite advertising a hot tub, there was only a small pool with jets. The bathroom in the pool area was covered in feces when we arrived. Even if there had been a hot tub i would not have wanted to use it! Mad that i wasted that much money on such a terrible stay. Not worth it by far. Also the name of the hotel is comfort inn, not what was advertised.
The property is at very good location but it’s not maintained at all. If it’s part of Radisson group they should inspect it.
This was the worst experience at a hotel and we cannot believe it is a Radisson property. Staff threw trash off the balcony into the dumpster below our floor while we were outside on ours; stains on mattresses; rust and black mold in bathroom; not confident that the bed linen was clean; wall paper held together with staples; cockroaches on the wall; bandaid on the peep hole of our door; room numbers written on the walls. We took the stairs because an elevator was broken and witnessed the construction mess in the stairwell. The pool area needed a good wash and we can only assume the bottom of the pool was dark due to slime. We were treated so rudely during the check in process, we dared not request extra towels. We purchased two queens and they were going to give us a king. Thankfully we were able to get the room we purchased or else they would have given us the rollaway which we saw in the hallway. The mattress on it was thin and worn and horrifying. This hotel should not have a hotel name attached to it. It was so dirty I was actually surprised to see someone wiping counters in the breakfast station. When we parked our car there was a bag of poo hanging from the bush and trash everywhere. When we chose this hotel the reviews were positive and now when we look online it’s all very poor. We would have never chosen this hotel with those kind of ratings especially since the exercise room was closed. Plus no laundry facilities. If you read the reviews know they are 1,00
Needs to be updated.
We were moved around into three different rooms, and they all had cockroaches, bedbugs, cob webs and they were super dirty. The staff was super rude and we even got cussed out. We ended up leaving the property of course and went to another hotel.
The staff was very friendly and understanding when I call and ask for a different room due to be welcome by not one, nor two, not three but four roaches. The hotel is on a good location though.
Dirty room that smelled weird, stains in the bathroom, no water pressure or hot water. The only plus was the view from the balcony.
Mold and mildew everywhere. Brown unknown stains on comforter and couch. Condom on balcony. Just a simply gross hotel. Buyer beware.
The only thing we like about this place was the location nothing else. I was very disappointed been a Radisson hotel thoug it was going to be nice. room was horrible bathroom smells bad and the ac blow in your face you can't change the direction of it, and the filtered of the ac was nasty dirty they have never changed over all one star for the location
Its at the beach and walking distance to everything
Wow very disappointed, I guess I didn’t do enough research or it was falsely advertised. We walked into our room and our jaws dropped, the condition of our room wasn’t acceptable. We asked the front desk for a new room and they told us no we asked for a refund and because it was reserved from a 3rd party they couldn’t help us. Yes the price is better than others, but the condition of the hotel is run down.
This property needs some work. However, it's in a great location and since it's so close to the beach, the staff is having to constantly mop and clean. We reserved two queens but when we got there, they were sold out and only had a King. They said Orbitz doesn't tell them what kind of room is requested. I find that hard to believe. They gave us to rollaway beds for the kids. The door handle from the parking lot is broken off and we had to walk around to the front every time. the fitness center has 4 pieces of equipment and all four were broken. There's an ice machine on every floor but only the machine on floor 1 works. The TV service would cut out every now and then. Wifi didn't work. The view from our room was perfect. We could see the beach and the Pleasure Pier.
I like it is on the sea wall but the noise level was ugh! There is a lot of night life!
No well maintained, no breakfast
nice and clean customer service skills was so so
The entire stay
It was horrible there was glass all over the parking lot my son stepped on cut his foot and they wouldn't even give me peroxide. There was urine all over the toilet I had to clean it before my kids could use it. I had to go by my own toilet paper because they didn't furnish me with any and told me they didn't have time the whole thing was horrible
Located in Kempner Park, Country Inn & Suites by Radisson, Galveston Beach, TX is adjacent to Galveston Seawall and within a 10-minute walk of other popular attractions like Galveston Island Historic Pleasure Pier. This 60-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include balconies, refrigerators, and microwaves.
At Country Inn & Suites by Radisson, Galveston Beach, TX, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 135 per person one-way. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a library.
This property is the dirtiest hotel ive ever stayed in. It was dilapidated and falling apart. Despite advertising a hot tub, there was only a small pool with jets. The bathroom in the pool area was covered in feces when we arrived. Even if there had been a hot tub i would not have wanted to use it! Mad that i wasted that much money on such a terrible stay. Not worth it by far. Also the name of the hotel is comfort inn, not what was advertised.
The property is at very good location but it’s not maintained at all. If it’s part of Radisson group they should inspect it.
n behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
This was the worst experience at a hotel and we cannot believe it is a Radisson property. Staff threw trash off the balcony into the dumpster below our floor while we were outside on ours; stains on mattresses; rust and black mold in bathroom; not confident that the bed linen was clean; wall paper held together with staples; cockroaches on the wall; bandaid on the peep hole of our door; room numbers written on the walls. We took the stairs because an elevator was broken and witnessed the construction mess in the stairwell. The pool area needed a good wash and we can only assume the bottom of the pool was dark due to slime. We were treated so rudely during the check in process, we dared not request extra towels. We purchased two queens and they were going to give us a king. Thankfully we were able to get the room we purchased or else they would have given us the rollaway which we saw in the hallway. The mattress on it was thin and worn and horrifying. This hotel should not have a hotel name attached to it. It was so dirty I was actually surprised to see someone wiping counters in the breakfast station. When we parked our car there was a bag of poo hanging from the bush and trash everywhere. When we chose this hotel the reviews were positive and now when we look online it’s all very poor. We would have never chosen this hotel with those kind of ratings especially since the exercise room was closed. Plus no laundry facilities. If you read the reviews know they are 1,00
Thank you for taking the time to share your experience as our guest. I would like to extend my sincere apologies for not meeting and exceeding your expectations with our new design elements as well as your arrival experience. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence . I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time. I am available at your convenience at 409 763-5000
Needs to be updated.
On behalf of our entire staff at Country Inn & Suites by Radisson, Galveston Beach, TX - GBTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,
We were moved around into three different rooms, and they all had cockroaches, bedbugs, cob webs and they were super dirty. The staff was super rude and we even got cussed out. We ended up leaving the property of course and went to another hotel.
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
The staff was very friendly and understanding when I call and ask for a different room due to be welcome by not one, nor two, not three but four roaches. The hotel is on a good location though.
Dear Louis,On behalf of our entire staff at Country Inn & Suites by Radisson, Galveston Beach, TX - GBTX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely, Ana H
Dirty room that smelled weird, stains in the bathroom, no water pressure or hot water. The only plus was the view from the balcony.
Your review is appreciated, however is very disappointing that your experience was not favorable. On behalf of the management, Please accept my apology for the inconveniences and thank you for bringing to our attention in order to get it corrected. I welcome the opportunity to speak with you further regarding your stay.
Mold and mildew everywhere. Brown unknown stains on comforter and couch. Condom on balcony. Just a simply gross hotel. Buyer beware.
I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. At all times we try to be a property that is enjoyable, relaxing and clean. It is disappointing to hear that we failed to be any of those things for you. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. Sincerely
The only thing we like about this place was the location nothing else. I was very disappointed been a Radisson hotel thoug it was going to be nice. room was horrible bathroom smells bad and the ac blow in your face you can't change the direction of it, and the filtered of the ac was nasty dirty they have never changed over all one star for the location
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying .I have passed specifics about your experience during your stay to the respective departments to look into those and rectify. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.
Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence. I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time.