Friendly staff and services. Too much noise from room above and across from our room on the 7th floor.
At check-in I was told they were "upgrading" my room. What they actually did was to take my quiet room away from the noise and construction and give me one directly above it. At 3:00 a.m. crews started right below my room with erecting the finish line gear for a half marathon, at 6:00 a.m. music started blasting away, this continued to well past noon. Thanks for the upgrade!!!
The staff was awful they charged my card more than they said about $176 more. You had to pay for everything coffee was &3.50 for a to go cup I won’t b back
The staff was so polite. The room was clean.
Great Location on the seawall. Great ocean view. Good restaurants close by. Room had some issues. Shower handle is ready to fall off. the microwave turntable is broken. Several ac outlets didn't work. They charged for parking and I must have missed the note of that in the reservation. For the price, it must be for the location and view because the room should have been better maintained.
The staff is always so helpful and friendly. We love the view.
Great pool! Super close to the beach!
Nothing was like it was advertised and had the ax unit dripping on my balcony the entire time where we couldn’t be out there and that’s after having to fight with the staff on the room I paid for and said don’t trust the 3rd party reservation
This is a beach property and as such it is impossible to expect it to be perfect. The site was clean and the bed was comfortable. You can’t beat the location.
The pool and area around the pool are amazing. The staff were all very helpful and friendly. Rooms were spacious and each room has its own private balcony, we had a view of the pool and the Gulf. We had breakfast at the on site restaurant, it was good. The front of the hotel is very attractive but the rear needs some work. Overall we were very pleased with this hotel and would be happy to stay here again.
The pool was very nice. The rooms were fine. I think for the price, it could have been nicer.
This property is in disrepair and one of the most dated and dilapidated corridors and rooms I have ever stayed in for any price. But for the $134/night $36/day to park, it was ridiculous and a waste of money. So very disappointed at Holiday Inn for this stay. Never again.
The staff were pleasant and helpful Family friendly We will stay there again
I had few issues, check in and staffs wasn’t bad but 1- no room service 2- I ordered some wings and pizza and I had had wait more than 1 hour for that. 3- curtains in the room was terrible and nasty, I even took some pictures. 4- I had to call front desk to turn on the heater. Complimentary breakfast was good.
Great location and pool area. The toilet ran and that was annoying. Killed a roach in the bathroom .
The room was really clean and the bed was fabulous
The bar and entertainment along with food was great. All employees were so kind and accommodating. The view was spectacular.Would definitely stay agsin.
Holiday Inn Resort: Galveston-On The Beach, an IHG Hotel places you within a 10-minute stroll of popular attractions such as Galveston Island Convention Center and NOAA Fisheries Galveston Laboratory. This 3.5-star hotel has 178 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with full breakfast served for a fee.
All 178 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels and video-game consoles. Hair dryers, safes, and ironing boards are other standard amenities.
Holiday Inn Resort: Galveston-On The Beach, an IHG Hotel features an outdoor pool, a children's pool, and a gym. If you drive, self parking is USD 8.00 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a business center.
Friendly staff and services. Too much noise from room above and across from our room on the 7th floor.
At check-in I was told they were "upgrading" my room. What they actually did was to take my quiet room away from the noise and construction and give me one directly above it. At 3:00 a.m. crews started right below my room with erecting the finish line gear for a half marathon, at 6:00 a.m. music started blasting away, this continued to well past noon. Thanks for the upgrade!!!
The staff was awful they charged my card more than they said about $176 more. You had to pay for everything coffee was &3.50 for a to go cup I won’t b back
The staff was so polite. The room was clean.
Great Location on the seawall. Great ocean view. Good restaurants close by. Room had some issues. Shower handle is ready to fall off. the microwave turntable is broken. Several ac outlets didn't work. They charged for parking and I must have missed the note of that in the reservation. For the price, it must be for the location and view because the room should have been better maintained.
The staff is always so helpful and friendly. We love the view.
Thanks for staying with we appreciate your choice and will share your feedback with our team.
Great pool! Super close to the beach!
We appreciate you taking time to give us your feedback. We will be sharing your comments with our staff as a training tool have a great day come see us again.
Nothing was like it was advertised and had the ax unit dripping on my balcony the entire time where we couldn’t be out there and that’s after having to fight with the staff on the room I paid for and said don’t trust the 3rd party reservation
I am beside myself one what has happened. First and foremost I apologize for what had occurred. I would like to to know immediately when and where you were staying so I may investigate and correct. Also I will be speaking with my team for correction as this is not like us at all. Thank you for your time.
This is a beach property and as such it is impossible to expect it to be perfect. The site was clean and the bed was comfortable. You can’t beat the location.
Thanks for staying with we appreciate your choice and will share your feedback with our team.
The pool and area around the pool are amazing. The staff were all very helpful and friendly. Rooms were spacious and each room has its own private balcony, we had a view of the pool and the Gulf. We had breakfast at the on site restaurant, it was good. The front of the hotel is very attractive but the rear needs some work. Overall we were very pleased with this hotel and would be happy to stay here again.
We appreciate you taking the time to leave feedback we will be sharing with our staff as a tool to train our staff on how to make corrections and make a more positive impression on our guests. Our apologies again.