Room was very clean. Heated pool is a big plus
Overall the stay was enjoyable however the a/c didn’t work and there’s a gap under the doors. I’d come back.
The electric mirror/tv in the bathroom did not work asked 2 different employees to let someone know it wasn’t working and it was not looked at during are stay
The resort is beautiful but the two queen beds were horrible. I slept on one queen bed and one side were lower than the the other making it hard to sleep at night. These beds must be real old. Restaurants were great tho. We enjoyed the pool and the drinks.
They were so accommodating. Without any hesitation my luggage was taken care of upon arrival- it was a huge help with 2 littles in tow. The reason we booked was because of the heated pool and bc they allowed dogs! It was all perfect!
Enjoyed our stay. Great views: front and back of hotel. Convenient location. Easy access to the beach. Great pool and surprisingly it was heated. Downside: no microwave in room, a bit tiny footspace inside room, pricy, had to pay for daily parking but they have ample enough space at the back for that. It was worth the experience though.
The view was amazing!! & the lady that checked us in was even MORE amazing, HOWEVER I was EXTREMELY OFFENDED when the staff treated AND accused my daughter (who also had a deluxe suite) of being a "homeless person knocking in my door" I PAID $2500 !! HOMELESS...$2500?!?! SHE WAS VERY INSULTED & EMBARRASSED. I wasnt too impressed with my OCEAN VIEW CLUB TEN DELUXE ROOM...NOT FOR WHAT I PAID. It was a basic hotel room. just a little bigger, thats all though. would i do it again?...ptlrobaly, but NOT THERE, THE NEGATIVE OUT DID THE POSITIVE, BUT I HAD A BLAST, SO I HAVE NO REGRETS
Bartenders weren’t friendly and welcoming and no towels available for pool. They had us waiting half and hour.
Customer service was amazing and above the level of 5 star service!
First thing was no Handicap Parking, 2nd. was being locked out of our room, due to door locking system, 3rd Over charged at check out, 4th dogs barking and loud mouth people next door, Sleepless Night. This was the worst Hotel we have ever stayed it, We will never go back.
The pool was 90 degree in November making for a great time with the kiddos
The property was beautiful, it definitely made you feel you were staying somewhere very luxurious
Everyone was very warm, professional and accommodating!
Over priced for something so plain. Rooms are tiny, tons of hidden "needs to be fixed" things, frels like they put more effort into the lobby instead of the rest of the hotel. Pool bar is TINY and it's hard to get service. On an up note it's not far from a few good restaurants (walking distance), beach is right there (the water is gross looking. Looks best at night haha), pool bar stays open til midnight, and the bartender Jarid is AWESOME!
The San Luis Resort, Spa & Conference Center places you next to Fort Crockett and within a 5-minute walk of other popular sights like Galveston Island Convention Center. This 248-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants.
There are multiple options for onsite dining with 3 restaurants, including Grotto, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.
The San Luis Resort, Spa & Conference Center's 248 recently renovated rooms provide balconies, iPod docks, and coffee makers. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free newspapers, safes, and phones are other standard amenities.
Guests of The San Luis Resort, Spa & Conference Center have access to a full-service spa, 2 outdoor pools, and a fitness center. Valet parking is available for USD 27.06 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a conference center.
Room was very clean. Heated pool is a big plus
Overall the stay was enjoyable however the a/c didn’t work and there’s a gap under the doors. I’d come back.
The electric mirror/tv in the bathroom did not work asked 2 different employees to let someone know it wasn’t working and it was not looked at during are stay
The resort is beautiful but the two queen beds were horrible. I slept on one queen bed and one side were lower than the the other making it hard to sleep at night. These beds must be real old. Restaurants were great tho. We enjoyed the pool and the drinks.
They were so accommodating. Without any hesitation my luggage was taken care of upon arrival- it was a huge help with 2 littles in tow. The reason we booked was because of the heated pool and bc they allowed dogs! It was all perfect!
Enjoyed our stay. Great views: front and back of hotel. Convenient location. Easy access to the beach. Great pool and surprisingly it was heated. Downside: no microwave in room, a bit tiny footspace inside room, pricy, had to pay for daily parking but they have ample enough space at the back for that. It was worth the experience though.
The view was amazing!! & the lady that checked us in was even MORE amazing, HOWEVER I was EXTREMELY OFFENDED when the staff treated AND accused my daughter (who also had a deluxe suite) of being a "homeless person knocking in my door" I PAID $2500 !! HOMELESS...$2500?!?! SHE WAS VERY INSULTED & EMBARRASSED. I wasnt too impressed with my OCEAN VIEW CLUB TEN DELUXE ROOM...NOT FOR WHAT I PAID. It was a basic hotel room. just a little bigger, thats all though. would i do it again?...ptlrobaly, but NOT THERE, THE NEGATIVE OUT DID THE POSITIVE, BUT I HAD A BLAST, SO I HAVE NO REGRETS
