Ok
Nice and clean hotel . I would recommend it and really nice staff
Its a dated facility in decor and color scheme, it has popcorn ceiling giving away its age. The bath fixtures are old and donot function well. The metal lamps were rusted. You dont get maid service due to COVID even if you are staying for several days, thats ok, but when we asked for extra towels they were never delivered and next time the housekeeping didnt even bother to answer your phone. Stay at some other place, definitely not what you would expect from Hilton.
Room wasn’t ready for shock in time. The place ok was waaaaay over chlorinated, so much that the hot tube was too full of cloró e fumes to use. The rooms was clean, but not nice, rusted door frames and bathroom fixtures, all lamps had crooked shades, cost was too much for what you get.
Most of the staff was really nice. We arrived almost 3 hours after out designated check in time, and the room was still not ready. The coffee cup lids had coffee on them. The toilet seat had what appeared to be pubic hair on it. The popcorn ceiling was peeling. The balcony chairs had pigeon poop all over them. The lady at the bar was definitely doing some shady accounting. Overall we did not enjoy our stay and will not be returning or recommending this hotel. Ever.
Location location perfect! Upgrade needed.Fee to self park on property.
Front desk is super nice and helpful. The problem with the hotel is that the rooms are filthy and you are charged for everything. They also charge you $8 every day for parking and they charge you $50 up front, which parking is taken out of that. The $50 is in case there are any damages or you order room service. I gave them a bad rating because the rooms are not clean at all. I’m disappointed that I spent almost $500 to stay at a place that wasn’t clean.
Visited with my husband and small children and was a little disappointed that there was no housekeeping during our entire stay because of Covid 19 and we had to call constantly for things like towels and to have trash taken out. The pool was beautiful and my family enjoyed it but it was so hard and such a long wait to order food and beverages by the pool
Nice clean hotel close to everything. Staff were helpful and friendly.
Dated property. It needs to be updated. The staff was nice but they need to work on being thorough. House Keeping was great but we had to call for supplies. I also had to clean our room even when. I told housekeeping. Will not stay there again.
First time at hotel. Over all good experience but the pool area was a little dirty, lots of trash.
Everyone was very friendly...The balcony was dirty with bird poop. The housekeepers knocked on our door twice to clean our room before 10am!
The pool and the staff are great! Beach front, convenient location.
Everything was to our expectations - clean room, comfortable king size bed, good shower and AC. Loved the plush oversized robes with slippers.
Galveston Island Convention Center is within a 5-minute walk of Hilton Galveston Island Resort while other popular sites like Galveston Seawall are within a 15-minute stroll. This 3.5-star hotel has 239 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is available for a fee.
The 239 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Free newspapers, laptop-compatible safes, and ironing boards are other standard amenities.
Guests staying at Hilton Galveston Island Resort enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Parking is available for USD 8.00 per night (USD 15 per night for valet parking), and there's also a cruise ship terminal shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a conference center.
Ok
Nice and clean hotel . I would recommend it and really nice staff
Its a dated facility in decor and color scheme, it has popcorn ceiling giving away its age. The bath fixtures are old and donot function well. The metal lamps were rusted. You dont get maid service due to COVID even if you are staying for several days, thats ok, but when we asked for extra towels they were never delivered and next time the housekeeping didnt even bother to answer your phone. Stay at some other place, definitely not what you would expect from Hilton.
Room wasn’t ready for shock in time. The place ok was waaaaay over chlorinated, so much that the hot tube was too full of cloró e fumes to use. The rooms was clean, but not nice, rusted door frames and bathroom fixtures, all lamps had crooked shades, cost was too much for what you get.
Most of the staff was really nice. We arrived almost 3 hours after out designated check in time, and the room was still not ready. The coffee cup lids had coffee on them. The toilet seat had what appeared to be pubic hair on it. The popcorn ceiling was peeling. The balcony chairs had pigeon poop all over them. The lady at the bar was definitely doing some shady accounting. Overall we did not enjoy our stay and will not be returning or recommending this hotel. Ever.
Location location perfect! Upgrade needed.Fee to self park on property.
Front desk is super nice and helpful. The problem with the hotel is that the rooms are filthy and you are charged for everything. They also charge you $8 every day for parking and they charge you $50 up front, which parking is taken out of that. The $50 is in case there are any damages or you order room service. I gave them a bad rating because the rooms are not clean at all. I’m disappointed that I spent almost $500 to stay at a place that wasn’t clean.
Visited with my husband and small children and was a little disappointed that there was no housekeeping during our entire stay because of Covid 19 and we had to call constantly for things like towels and to have trash taken out. The pool was beautiful and my family enjoyed it but it was so hard and such a long wait to order food and beverages by the pool
I apologize for the service inconsistencies you experienced. I will be addressing this with my housekeeping team.