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Recent guest reviews

Bathroom was dirty. AC did not work and we could hear a rodent or some kind of pest scratching inside the wall. We canceled after the first night. We expected so much more from a Hyatt.

Only 1 working elevator. The service people did not understand the water saving instructions. We hung our towels and they took them and did not leave fresh. Check in, even tho' I had prepaid on Orbitz was miserable. We waited 20 minutes for a $15 Charge to go through for incidentals. I could see it pending on my account, but they could not get notifications! Almost had the same happen when we left! We were told breakfast was only for members, but I am one and the desk clerk could not find my name. After we bought breakfast elsewhere the next morning, I checked and the new clerk found my name in seconds.

Delays with check-in. Given 2 dirty rooms before getting mine. Bed was uncomfortable and I was not given towels. Sloppy management.

Good location, clean hotel, nice pool. Restaurants nearby.

The property was great. Staff was awesome. Rooms were spacious and clean. The bed was very confortable. Overall, this property was amazing.

Very clean rooms. Staff was welcoming and very helpful.

Nice , clean, comfortable hotel. Only complaint is that it is right next to the Dallas Parkway and road noise was sometimes bothersome

It was very nice the only downside was only one elevator was available. The other one was out of service

Excellent, beautiful and very relaxing ...............................

We arrived late at night and checked our early morning Free full breakfast was good

Our experience was great! Clean and beautiful room, friendly staff and on point with everything!! Definitely coming back soon!

First, I'd like to thank Rodricka, whom I believe was newly hired, he was so friendly, helpful & polite every time. Everyone on staff was helpful & polite as well. The rooms were very clean. Beds so comfy & rooms were nicely designed. Breakfast was plentiful & deliciously different each morning..hot food & great coffee. Conveniently located with plenty of restaurants in the area. If you don't feel like leaving the premises, they have 24hr food service on hand which I definitely used, thanks guys! Downtown Dallas is just a 20min drive. The movie theater is about 2min away by car. I would absolutely recommend this facility to anyone visiting the area.

Hotel was in a great location, there was construction going on right outside of my room, but it ended timely. Bed is not very comfortable, but linens nice. Room was great size. Staff very friendly and helpful. Breakfast was ok. Eggs were watery, sausage good, nice set up like you were in a kitchen. Great selection of juices, teas and coffee. 24/7 room service very reasonably priced and food at snack area looked great! Overall great little getaway.

Great location for our needs. Spacious room with good breakfast included. Staff also very friendly and helpful.

Loved the hotel, staff and room. The only thing i was dissatisfied with was the lack of outlets for charging phone/laptops. No outlets by the bed or in the office area only on side of tv. The shower area was small as well. Nice breakfast area, bar & Starbucks available on site

We loved it. My son and I were doing an overnight father son thing and it was the perfect place.

The hotel was amazing. The living room area was nice to visit before competition. The only thing is to make sure you ask for a noise machine if you stay on the side of the freeway. Drowns out the cars and makes it a great night sleep. Marjan was great.

The carpet in my room had stains. The couch and chair needs cleaning or replacement. It just needs some updating or extra TLC. A lot of ant-type bugs crawling, mostly in the bathroom. One day my room didn't get cleaned. The bed area was very nice. There was a nice big TV that could be seen from both the bedroom and couch area. The staff was great and so was the breakfast each morning.

Dallas Pkwy Plano TX

Hotel highlights

  • Close to Shops at Willow Bend
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Shops at Willow Bend is within a mile (2 km) of Hyatt Place Plano, and other popular sites like Arbor Hills Nature Preserve are within a couple of miles (3 km). This 3-star hotel has 127 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Dining

Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 127 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

Guests staying at Hyatt Place Plano enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 4

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Double Beds

Full 2 | Sleeps 6

Guest reviews for Hyatt Place Plano

Everyone (9) Couples (9) Business (9) Family (11) Other (2) Friends (1)
1
Partner Couples

Bathroom was dirty. AC did not work and we could hear a rodent or some kind of pest scratching inside the wall. We canceled after the first night. We expected so much more from a Hyatt.

By , from Atlanta on Sep 25, 2019

Review comment responded on Sep 25, 2019

I am so sorry to hear that your stay was anything less than exceptional. I have contacted pest control and spoken with housekeeping about the bathroom being dirty. Your concerns have been addressed and we hope you give us another chance in the future!

4
Families Partner Couples Families

Only 1 working elevator. The service people did not understand the water saving instructions. We hung our towels and they took them and did not leave fresh. Check in, even tho' I had prepaid on Orbitz was miserable. We waited 20 minutes for a $15 Charge to go through for incidentals. I could see it pending on my account, but they could not get notifications! Almost had the same happen when we left! We were told breakfast was only for members, but I am one and the desk clerk could not find my name. After we bought breakfast elsewhere the next morning, I checked and the new clerk found my name in seconds.

By on Jul 30, 2019

Review comment responded on Aug 22, 2019

We have addressed your concerns. Thank you for your feedback!

2
Business Business Travelers

Delays with check-in. Given 2 dirty rooms before getting mine. Bed was uncomfortable and I was not given towels. Sloppy management.

By on Jul 18, 2019

Review comment responded on Aug 22, 2019

We are sorry about this. These concerns have been addressed. Thank you for your feedback.

4
Partner Couples Families

Good location, clean hotel, nice pool. Restaurants nearby.

By on Jul 11, 2019

Review comment responded on Aug 22, 2019

Thank you for your feedback!

4
Everyone

By on Apr 29, 2019

Review comment responded on May 2, 2019

Thank you!

5
Everyone

The property was great. Staff was awesome. Rooms were spacious and clean. The bed was very confortable. Overall, this property was amazing.

By on Mar 25, 2019

Review comment responded on Mar 31, 2019

Thank you for the incredible review! We appreciate you staying with us!

5
Everyone

Very clean rooms. Staff was welcoming and very helpful.

By on Mar 15, 2019

Review comment responded on Mar 17, 2019

Thank you for your feedback!

5
Everyone

Nice , clean, comfortable hotel. Only complaint is that it is right next to the Dallas Parkway and road noise was sometimes bothersome

By on Jan 11, 2019

Review comment responded on Jan 16, 2019

Thank you for your review, but sorry to hear about the noise. We will get you into a quieter room next time!

4
Everyone

By on Dec 11, 2018

Review comment responded on Dec 12, 2018

We appreciate your kind review!

5
Everyone

It was very nice the only downside was only one elevator was available. The other one was out of service

By on Mar 19, 2018

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