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Recent guest reviews

It was horrible. My food spoiled that was in the refrigerator. It was dirty. I switched rooms 3 times. Each time it was worse than the last. For it to be The Omni it was horrible. Tgere was a manager on duty named Yay Yay. Very nice and helpful the there was another manager when she wasn't there I wish I had of gotten his name his customer service was horrible he was rude and very unwelcoming. I will suggest you stay elsewhere for the money.

The property was well kept. Staff were super friendly and I loved the garage parking!!

Very friendly for checkin and the wine bar. The restaurant bar could use a lot of improvement. Chairs were falling apart, bartender not super friendly. Besides that, stay was wonderful.

Thank you for front desk Michael was very kind very polite and very approachable

Disappointed sauna dry (not good) needs to be updated Jacuzzi ☹️ Not working...was really looking forward to these amenities... totally sucked... Food great! Staff great!!

We check in at 3:00am on Saturday. It was a long day and my husband lost our suitcase key. Without a slight hesitation, the front desk call someone to help us. We are so happy with their service. I definitely coming back and referring to our friends.

The staff is awsome super nice , great place to stay in Dallas area

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Good quite location. Great pool and workout area. Very friendly and helpful staff and they are very welcoming. Good resturant and bar with friendly staff and the food quality is excellent.

Everything was nice with the hotel except for the WiFi there was an option to purchase a plan. Wish there were microwaves in the rooms. My room was near the ice machine & microwave so not bad. I’ve stayed here before and would stay again.

Nice lobby. Room was very good. Bed was comfortable.

Clerk (trainer) was asleep at the desk when we arrived. Reserved a room with WIFI, but was ad used it would be an extra $10 or $15 when I tried to login. The room was run down, wallpaper coming off the walls, worn out furniture, etc.... Definitely time for a remodel. Hotel is next to the freeway, so you hear every motorcycle and car with a loud exhaust throughout the night. Overall, pretty crappy experience, would definitely not recommend.

Room clean and big, check in quick. Bathtub is a little slippery

Very friendly staff and the site is gorgeous, would be nice

The property is immaculate. Couldn't have been more perfect

Very welcoming. Front seat lady was superb!!!! 😊😊😊

Lyndon B Johnson Fwy Farmers Branch TX

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Omni Dallas Hotel at Park West places you within a 10-minute drive of popular sights such as Toyota Music Factory and Irving Convention Center. This 337-room, 4-star hotel has 3 restaurants along with conveniences like an outdoor pool and free self parking.


Dining

Enjoy the pool views at Dovers Grille, one of 3 onsite restaurants. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Omni Dallas Hotel at Park West's 337 rooms provide coffee makers, laptop-compatible safes, and phones. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Omni Dallas Hotel at Park West have access to an outdoor pool, a health club, and a spa tub. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a conference center.

Room options

Executive Suite, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Omni Dallas Hotel at Park West

Everyone (41) Couples (4) Family (18)
1
Family Family

It was horrible. My food spoiled that was in the refrigerator. It was dirty. I switched rooms 3 times. Each time it was worse than the last. For it to be The Omni it was horrible. Tgere was a manager on duty named Yay Yay. Very nice and helpful the there was another manager when she wasn't there I wish I had of gotten his name his customer service was horrible he was rude and very unwelcoming. I will suggest you stay elsewhere for the money.

By , from Dallas, Texas on Mar 20, 2020

Review comment responded on Mar 20, 2020

Hi Ms. Parker, We're sorry that you did not enjoy your stay with us. We do our best to meet our guest's expectations and in this instance, we clearly failed. We would love to make it up for you in the future. Please let us know if you choose to return.

5
Partner Couples

The property was well kept. Staff were super friendly and I loved the garage parking!!

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

Very friendly for checkin and the wine bar. The restaurant bar could use a lot of improvement. Chairs were falling apart, bartender not super friendly. Besides that, stay was wonderful.

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for your valuable feedback.

5
Family

Thank you for front desk Michael was very kind very polite and very approachable

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Greetings! Thank you for your fantastic review and rating! We are happy to hear you received excellent service from our staff. Our Omni Park West team takes pride in our customer service and appreciates your feedback. Your kind comments have also been shared with our management team. We hope to see you again soon. At Your Service, Gandhali B. Executive Offices

4
Business Business

Disappointed sauna dry (not good) needs to be updated Jacuzzi ☹️ Not working...was really looking forward to these amenities... totally sucked... Food great! Staff great!!

By on Jan 25, 2020

Review comment responded on Jan 27, 2020

Greetings! Thank you for providing feedback on your most recent experience with us. On behalf of the entire staff, we would like to sincerely apologize for any inconveniences with the sauna. This certainly is not indicative of the level of excellence and service the hotel typically provides. Your kind words of appreciation and your feedback has been shared with the management team. We look forward to seeing you again soon At Your Service, Gandhali B Executive Offices

5
Family Family

We check in at 3:00am on Saturday. It was a long day and my husband lost our suitcase key. Without a slight hesitation, the front desk call someone to help us. We are so happy with their service. I definitely coming back and referring to our friends.

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Greetings, Thank you for your fantastic review and rating! We are happy to hear you received excellent service from our staff. Our Omni Park West team takes pride in our customer service and appreciates your feedback. Your kind comments have also been shared with our management team. We hope to see you again soon. At Your Service, Gandhali B. Executive Offices

5
Family

The staff is awsome super nice , great place to stay in Dallas area

By on Dec 1, 2019

Review comment responded on Dec 2, 2019

Greetings! Thank you so much for your excellent review and rating! It is wonderful to hear you received such excellent service from our staff. Our Omni Park West team takes pride in our customer service and appreciates your feedback. Your kind comments have also been shared with our management team. We hope to see you in the near future! At Your Service, Gandhali B Executive Offices

5
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

Greetings! Thank you so much for the outstanding rating! We truly appreciate your business hope to see you again soon. At your Service Gandhali B. Executive Offices

4
Business Business

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By on Oct 3, 2019

Review comment responded on Nov 20, 2019

Greetings! Thank you so much for the 4/5 rating! We truly appreciate your business hope to see you again soon. At your Service Gandhali B. Executive Offices

4
Family

Good quite location. Great pool and workout area. Very friendly and helpful staff and they are very welcoming. Good resturant and bar with friendly staff and the food quality is excellent.

By on Sep 22, 2019

Review comment responded on Sep 23, 2019

Greetings! Thank you so much for your excellent review and rating! We are so happy you enjoyed the food and bar. It is wonderful to hear you received such excellent service from our staff. Our Omni Park West team takes pride in our customer service and appreciates your feedback. Your kind comments have also been shared with our management team. We hope to see you in the near future! At Your Service, Gandhali B. Executive Offices

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