The property looks old and. Tired. Not what I expected.
No hot water and no cold water after they fix for no hot water. Shampoo was 1/3 full.
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I love the fact that it had a convenience store close by what was troubling for me there was no room service available
it is clean
Everything was excellent as far as the hotel. The restaurant inside hotel was even nice. Unfortunately the guy at restaurant wasn’t. After all the running around from airports. We just wanted to sit down to nice dinner. But we can tell the guy in restaurant didn’t want to cook. So he suggested better place to go instead of restaurant. Course we weren’t going to argue before we get any special sauce in our food.
Well cared for property and convenience to nice restaurants nearby
The property was clean, staff was friendly and the rooms were neat and clean.
I didn't like the fact that I reserved a 2 bed room and they gave me a single bed
Pretty amazing structure. Might need a little updating, but I felt it was worth the costs and the staff was really helpful.
Renaissance Dallas North Hotel places you within a 15-minute drive of popular attractions such as Irving Convention Center and Toyota Music Factory. This 337-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, laptop-compatible safes, and phones are also standard. Housekeeping is available on request.
Guests of Renaissance Dallas North Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a conference center, a business center, and a computer station.
The property looks old and. Tired. Not what I expected.
No hot water and no cold water after they fix for no hot water. Shampoo was 1/3 full.
Dear Simon, We appreciate you taking the time to share your input regarding your recent stay at our property. We're sorry to hear were unable to provide the enjoyable experience we're accustomed to. Please accept our sincere apologies for the unfortunate issues we experienced with the hot water and the ensuing problems, as well as that your toiletries had not been fully replenished. We will address these issues with our team and work together to ensure these problems are resolved. Thank you for your valuable feedback, and we hope to have another opportunity to deliver the stay you were expecting and deserved.
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Dear Michael, Thank you for the high rating! We enjoyed having you as our valued guest, and we invite you back soon for another five-star experience at Dallas Park West Hotel.
I love the fact that it had a convenience store close by what was troubling for me there was no room service available
Dear Marion, It was an honor to welcome you to Dallas Park West Hotel. While we're glad you liked our location near a convenience store, we apologize if you were disappointed room service wasn't available during your stay. Please know that our friendly team members would be happy to assist should you need help ordering food from local restaurants or would like recommendations for nearby dining spots. Thank you for being our guest, and we look forward to seeing you next time you travel to Dallas.
Dear Elias, We appreciate that you took the time to share your recent experience; however, we are sorry we did not meet your expectations. Your feedback is appreciated and will be forwarded to management as we are always looking for ways to improve the guest experience. Thank you, and happy travels ahead.