Cancelled flights with last minute reservations for many of us and in spite of the spur of the moment crowd of reservations after 11 pm- the staff remained cheerful and helpful and awesome! That attitude was abundant all morning as well! From the front desk to the amazing dining room staff, they went above and beyond!
The property looks nothing like was listed. Terribly disappointed and I had a guest for a convention. I was embarrassed. I asked to change the room but the other room was worst. I had to go buy a room spray and air the place out
High way was loud
Good service
My check in was seamless .
The property looks old and. Tired. Not what I expected.
No hot water and no cold water after they fix for no hot water. Shampoo was 1/3 full.
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I love the fact that it had a convenience store close by what was troubling for me there was no room service available
it is clean
Everything was excellent as far as the hotel. The restaurant inside hotel was even nice. Unfortunately the guy at restaurant wasn’t. After all the running around from airports. We just wanted to sit down to nice dinner. But we can tell the guy in restaurant didn’t want to cook. So he suggested better place to go instead of restaurant. Course we weren’t going to argue before we get any special sauce in our food.
Renaissance Dallas North Hotel places you within a 10-minute drive of popular sights such as Irving Convention Center and Toyota Music Factory. This hotel has 337 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, laptop-compatible safes, and phones are also standard. Housekeeping is available on request.
Guests of Renaissance Dallas North Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a conference center, a business center, and a computer station.
Cancelled flights with last minute reservations for many of us and in spite of the spur of the moment crowd of reservations after 11 pm- the staff remained cheerful and helpful and awesome! That attitude was abundant all morning as well! From the front desk to the amazing dining room staff, they went above and beyond!
The property looks nothing like was listed. Terribly disappointed and I had a guest for a convention. I was embarrassed. I asked to change the room but the other room was worst. I had to go buy a room spray and air the place out
Thank you for taking the time to rate our hotel, Paula. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
High way was loud
Dear Steven,Thank you for taking the time to leave us a five-star review. We hope that your overall stay was splendid. Your stay with us was appreciated.
Good service
Thank you for sharing your positive experience with us and with your fellow travelers, Imelda! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!
My check in was seamless .
Dear Nicole,Thank you for the outstanding rating of your recent experience at Renaissance Dallas North Hotel. We hope you had a wonderful visit with us and are glad you found our check-in process to be stress-free and efficient. It would be our pleasure to host you again should you return to Dallas, so come back soon!Respectfully,Bill HofmannGeneral Manager
The property looks old and. Tired. Not what I expected.
Dear Elias, We appreciate that you took the time to share your recent experience; however, we are sorry we did not meet your expectations. Your feedback is appreciated and will be forwarded to management as we are always looking for ways to improve the guest experience. Thank you, and happy travels ahead.
No hot water and no cold water after they fix for no hot water. Shampoo was 1/3 full.
Dear Simon, We appreciate you taking the time to share your input regarding your recent stay at our property. We're sorry to hear were unable to provide the enjoyable experience we're accustomed to. Please accept our sincere apologies for the unfortunate issues we experienced with the hot water and the ensuing problems, as well as that your toiletries had not been fully replenished. We will address these issues with our team and work together to ensure these problems are resolved. Thank you for your valuable feedback, and we hope to have another opportunity to deliver the stay you were expecting and deserved.
Dear Shonette,•Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel. We strive to provide comfortable and modern accommodations to all our guests. Therefore, we hope you will accept our apologies for the inconvenience and frustration you experienced due to the concerns in the guestrooms allotted to you. We are also sorry for the maintenance and cleanliness issues you had during your time with us, and we will share your concerns appropriately. We are grateful for your patience and understanding while we tried to resolve the issues, and we appreciate your valuable feedback. We hope you will provide us with another opportunity to give you the seamless experience you should always expect from us. Safe Travels.