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DoubleTree by Hilton Hotel Dallas - Farmers Branch

3.0 out of 5.0

Recent guest reviews

Just a quick trip, but had everything we needed.. good location

I enjoyed the stay. Staff is kind. We talked to Nicole a lot. She was from Chicago. She was very helpful and nice. She gave us cookies and extra blankets. Overall the stay was in a quiet neighborhood near the highway. In and Out wasn't too far away. Would recommend.

This place was great and comfortable. However, they charge 12.95 for a breakfast buffet that you get at other places for free.

It was okay. It was very comfortable it was our stop on the way home hotel an very family oriented. The staff was very very helpful an friendly to my family.

I am always greeted with friendly happy smiles. Very helpful with finding a cab and other needs that I am not familiar with. It is always a lively place, someone in the gym,someone or a group in the lounge, someone at the business station or table using a computer...its great food and very thriving hotel. Very nice. Thank you

This was an average hotel. Decent breakfast. Shuttle service was very convenient. I will stay there again for business.

Our stay was great and the hotels location was great for our needs. it was just a short distance from all of the places that we needed to go.

The staff was friendly but not very knowledgeable, I asked where the stairs were and they had to pull in a manager. I called down for toothpaste early Saturday morning and was told I needed to go downstairs to pick it up myself due to no staff. Upon checkout I asked if I needed to sign anything or a receipt and he again needed a managers assistance. Walls were pretty thin, I could hear my noisy neighbors at all hours of the night.

Really missed a refrigerator in the room, needed it for medical purposes and the ice machine on our floor which was right next to the room was out of order!

The room was clean but on one night we found an ant in our bed and another one in the bathroom. No one got bit but it was strange.

The business facilities are lacking, but the staff was quite helpful.

Had a good time off on my trip with girlfriends at this location. Beds were very comfortable and the location is fantastic to all major attractions.

Had such a great experienc in April that I specifically booked this hotel (and paid $10 more to stay there) but unfortunately didn't have the same experience. Everything was fine except that I ordered a pot of coffee from room service in the morning which never came. I called again about 1/2 hour later, they said that they would send it up right away but still never came. Annoying. Still a good hotel but this was disappointing. Everyone has a bad day every now and then I guess...

Easy to get to & fast check-in & check-out. The room was very clean & the bed was very comfy!

the only problem was the ORBITZ prepayment did not show on the hotel records making checkout a hassle. Oh yeah the a/c in my room had a loud whining noise to it.

Guest reviews for DoubleTree by Hilton Hotel Dallas - Farmers Branch

Everyone (2) Couples (4) Business (4) Family (2) Friends (2) Other (1)
4

staff could not have been nicer.. despite a mixup

Everyone

Just a quick trip, but had everything we needed.. good location

By on Nov 21, 2016

5

great staff and location

Everyone

I enjoyed the stay. Staff is kind. We talked to Nicole a lot. She was from Chicago. She was very helpful and nice. She gave us cookies and extra blankets. Overall the stay was in a quiet neighborhood near the highway. In and Out wasn't too far away. Would recommend.

By on Sep 13, 2016

4

great stay

Couples

This place was great and comfortable. However, they charge 12.95 for a breakfast buffet that you get at other places for free.

By on Mar 16, 2015

4

on the way home stay

Families

It was okay. It was very comfortable it was our stop on the way home hotel an very family oriented. The staff was very very helpful an friendly to my family.

By on Mar 16, 2014

5

lovely and lively hotel

BusinessTravelers

I am always greeted with friendly happy smiles. Very helpful with finding a cab and other needs that I am not familiar with. It is always a lively place, someone in the gym,someone or a group in the lounge, someone at the business station or table using a computer...its great food and very thriving hotel. Very nice. Thank you

By on Nov 20, 2013

3

decent hotel

BusinessTravelers

This was an average hotel. Decent breakfast. Shuttle service was very convenient. I will stay there again for business.

By on Oct 30, 2010

4

great weekend getaway

Couples

Our stay was great and the hotels location was great for our needs. it was just a short distance from all of the places that we needed to go.

By on Oct 12, 2010

2

great price for the location

Couples

The staff was friendly but not very knowledgeable, I asked where the stairs were and they had to pull in a manager. I called down for toothpaste early Saturday morning and was told I needed to go downstairs to pick it up myself due to no staff. Upon checkout I asked if I needed to sign anything or a receipt and he again needed a managers assistance. Walls were pretty thin, I could hear my noisy neighbors at all hours of the night.

By on Feb 15, 2010

4

good location for everything

Families

Really missed a refrigerator in the room, needed it for medical purposes and the ice machine on our floor which was right next to the room was out of order!

By on Nov 13, 2009

4

good hotel

GetawayWithFriends

The room was clean but on one night we found an ant in our bed and another one in the bathroom. No one got bit but it was strange.

By on Nov 9, 2009