Room shower had a leak that seems too has been there for a while. Room smelled like mold and humidity. Rug in front of bathroom was wet and you can feel there is water from the shower going in there. Bottom of the wall was coming off.
I liked
I would definitely stay at this property in the future Stayed at the Westin near by the night before and the SandMan was superior over the Westin in every way
Super friendly staff, room was smaller than I’d hoped. But overall great experience.
There is a thick glass between you and the rep when checking in and they are wearing a mask you can’t hear a word they are saying.
Front desk was very friendly, rooms were good the only thing I didnt like is that bed sheet had like a food stain not sure if sheets were changed... and there was some pretzel under a chair also a cleaning service lady was rude but I just figured she had a bad day. Other than that the hotel was good
The rooms were nice and the staff went out of their way to make you feel welcome.
Awesome property
I liked the modern decor, the cleanliness, the area, and the view of our room. We had one with a mini-kitchen. What I did not like was the internet kept booting offline multiple times, for no reason. Like the middle of the night... when there shouldn't be many people using it. I also didn't like and found unbelievable was that we were given single cup coffee brewers, and the only coffee we were given were large packs that would be used for a full pot, or maybe a mini-pot that would be about 4 cups. When I went to the front desk in hopes of getting the correct coffee/filter size, the person had no idea about this problem... and that the entire hotel offers the same thing for all the rooms...? unbelievable. The only way to use it is to brew multiple cups at a time and then try and mix them together somehow; otherwise the first brew would be so strong it would be next to undrinkable.
Long room hallways are nice
Only thing missing is a microwave…. Other than that it’s great!!
friendly staff
Property was great staff excellent!! Room was a little dirty, well the table tops were
We had a great visit! Rooms were nice and we loved the modern bathrooms with the rain showers and LED mirrors! Both Restaurants were great and the service was wonderful! Brian at the front desk was very helpful! Would stay again!
Sandman Signature Plano - Frisco Hotel is a short stroll from Stonebriar Centre Mall and KidZania USA. This 234-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.
42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and safes are also standard.
At Sandman Signature Plano - Frisco Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center and a vending machine.
Room shower had a leak that seems too has been there for a while. Room smelled like mold and humidity. Rug in front of bathroom was wet and you can feel there is water from the shower going in there. Bottom of the wall was coming off.
Efaris, I am sorry you didnt get to enjoy your stay, I will look it this and let our tech know about this. I hope to see you again soon!
I liked
Thank you for the review, we hope to see you again soon.
Thank you for the 5 star review, we hope to welcome you back again soon.
I would definitely stay at this property in the future Stayed at the Westin near by the night before and the SandMan was superior over the Westin in every way
We appreciate you staying at the Sandman Signature and for leaving a review of our property! We look forward to seeing you again! Thank You!
Super friendly staff, room was smaller than I’d hoped. But overall great experience.
Thank you very much for the review Eleanor, we hope to see you again soon!
There is a thick glass between you and the rep when checking in and they are wearing a mask you can’t hear a word they are saying.
Thank you for the review. I hope you being a doctor, understand the importance of Covid safety for our guests and employees.
Front desk was very friendly, rooms were good the only thing I didnt like is that bed sheet had like a food stain not sure if sheets were changed... and there was some pretzel under a chair also a cleaning service lady was rude but I just figured she had a bad day. Other than that the hotel was good
Dear Juan, I am so sorry that we fell short on meeting your expectations. Cleanliness is our top priority. I do apologize and we will follow up with our team here. Thank-you for letting us know, we hope to Welcome you back again soon.
The rooms were nice and the staff went out of their way to make you feel welcome.
We are glad we were able to provide you with such a wonderful stay and hope to have you back in the future.
Viet, thanks for the review, we hope to see you again soon!