Staff was super friendly
Horrible customer service. Had to extend our stay by one day and the front desk initially refused to take my credit card. Kept saying I needed to use "spedia" and I had no idea what that was. Lady actually hung the phone up on me and told my employee that she didn't like my "tone." To be clear, I did not yell or curse but was frustrated by her lack of flexibility. Finally, after calling back she sent a credit card authorization document. I spoke with the General Manager the next morning and he told me that "he'd have to check her side of the story." So much for the customer being right. I own a business and can't think of a good time for the employee to hang up because of the customer's tone. I will never stay at another Marriott again.
Was able to make use of the Kitchenette, which was nice. Big suite with lots of nice amenities. Only demerit was no nightlight.
I enjoyed my peaceful stay. It was clean and staff were very helpful
This hotel was soooo nice and clean. I will definitely stay here again
Everything was clean and staff was very nice. No iissues during my stay.
Excellent hotel with great location, quality and service
Awesome, new fully stocked and clean. I did ask for a late checkout and was refused because I was not a Marriott rewards member. Wasn’t given a window for any other options.
The staff was so helpful so nice. Help with any questions I had related to the room. I will be booking them again.
Residence Inn by Marriott Dallas Plano/Richardson places you within 2 miles (3 km) of ArtCentre of Plano and Interurban Railway Museum. This 129-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast offered each morning.
All 129 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and 32-inch Smart TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sofa beds, coffee makers, and free local calls are also standard.
At Residence Inn by Marriott Dallas Plano/Richardson, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a free grocery shopping service.
Staff was super friendly
Horrible customer service. Had to extend our stay by one day and the front desk initially refused to take my credit card. Kept saying I needed to use "spedia" and I had no idea what that was. Lady actually hung the phone up on me and told my employee that she didn't like my "tone." To be clear, I did not yell or curse but was frustrated by her lack of flexibility. Finally, after calling back she sent a credit card authorization document. I spoke with the General Manager the next morning and he told me that "he'd have to check her side of the story." So much for the customer being right. I own a business and can't think of a good time for the employee to hang up because of the customer's tone. I will never stay at another Marriott again.
Was able to make use of the Kitchenette, which was nice. Big suite with lots of nice amenities. Only demerit was no nightlight.
Dear Guest, thank you for your kind review of Residence Inn Dallas Plano/Richardson. We are delighted you were thoroughly pleased with your spacious, well-appointed suite, including the kitchenette and thoughtful amenities it offers. We value your feedback and look forward to seeing you again for another enjoyable stay. Sincerely, Michael Donohue, General Manager
I enjoyed my peaceful stay. It was clean and staff were very helpful
Dear Tracy, thank you for choosing Residence Inn Dallas Plano/Richardson. Your praises about our spotless property and courteous service are a pleasure to read. We are grateful for your comments and look forward to seeing you again soon. Sincerely, Michael Donohue, General Manager
This hotel was soooo nice and clean. I will definitely stay here again
Dear Guest, thank you for the generous rating of Residence Inn Dallas Plano/Richardson. We are delighted you enjoyed everything we have to offer, including our spotless property. We look forward to welcoming you back soon, and we wish you all the best with your travels. Sincerely, Michael Donohue, General Manager
Everything was clean and staff was very nice. No iissues during my stay.
Dear Guest, thank you for your fantastic review and terrific rating of Residence Inn Dallas Plano/Richardson. We are thrilled to read you were impressed with the spotless condition of our property and with our wonderful associates. We value your business and look forward to welcoming you again for another seamless experience. Sincerely, Michael Donohue, General Manager
Excellent hotel with great location, quality and service
Dear Guest, thank you for staying at Residence Inn Dallas Plano/Richardson. We are delighted you enjoyed our convenient location and friendly service. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Michael Donohue, General Manager
Dear Guest, thank you for your fabulous rating and letting us know your stay at Residence Inn Dallas Plano/Richardson was exceptional. We look forward to welcoming you again in the near future. Sincerely, Allie Giraldo, Dual General Manager
Dear Guest, we are so glad you enjoyed your time at Residence Inn Dallas Plano/Richardson. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Allie Giraldo, Dual General Manager
Awesome, new fully stocked and clean. I did ask for a late checkout and was refused because I was not a Marriott rewards member. Wasn’t given a window for any other options.
Dear Guest, Thank you for taking the time to rate and review your stay with us. We were pleased to read that you had an awesome experience. However, we do apologize about our late check-out policies and any inconveniences this caused. We appreciate your business and we hope you will make us your home every time your travels bring you to the Dallas area. Sincerely, Allie Giraldo Dual General Manager
Dear Guest, it was a pleasure reading your review of Residence Inn Dallas Plano/Richardson. We are glad you had a great stay and that you loved our devoted associates. We look forward to welcoming you back soon. Sincerely, Michael Donohue, General Manager