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Recent guest reviews

I thought it was ironic that there were signs everywhere mandating masks be worn in all public/shared spaces (i.e. lobby) and yet no one was wearing a mask. NOT EVEN THE STAFF. When I checked in, the staff had the mask on correctly, then pulled their mask down and had it on their chin. Later that evening when I went to ask for additional towels, the new desk staff did not have on a mask at all. When this individual delivered the towel to my room, he didn't have a mask on and we were in close contact. Absolutely reckless during this pandemic.

Sparsely furnished room. No furniture except for a small plastic chair. Not even a closet.

I would use this property again. Everything meet and exceedes our expectations.

The indoor pool area was very nice, super friendly staff

Staff was very friendly and welcoming. Rooms and facility were spotless. Breakfast was great. Really the only set back is that there is not much room in the rooms. But overall a great place.

Soap, shampoo, bidy wash and conditioner provided in a very convenient way.

It felt like a college dorm. We immediately checked out after planning to stay 3 nights but they kept the first night charges and wouldn't refund them back to us so we were out $100.

Staff was great and amenities were great as well. Breakfast tasted very bland and we ended up eating out for breakfast. We had noisy neighbors on our 3rd night and called the front desk and they said they would look into it, but never did as they were loud an additional 2 hours...until 1:30AM. Other than that, it was a nice place to stay.

nothing unique. Just a low-end HILTON. Breakfast is too cheap. No Coffee offered in the rooms. TV Remote is too basic, archaic and friendly. Otherwise, a nice bed & Breakfast hotel.

The location of this place is actually really good. It is extremely close to many stores like Walmart or Target, restaurants and a shopping mall. I never had an issue finding parking even late at night and it was well lit outside. When I was in my room I couldn’t really hear anything other than the occasional stairwell door open and close. No biggie.

Quick easy check in that even allowed me in an hour before check in

Definitely a hotel for millennials. On the second morning I was there I went downstairs to grab breakfast for me and my pregnant wife some random guy got something stuck in there oven for bagels it started smoking he ran off a employee came over she proceeded to look at me and scream what did you do I looked at her and said I didn't do anything. Fire alarms going off left and right she's trying to pin it on me I just want about my way went to the elevator after the whole ordeal and there was that guy. A grown ass man I looked at him and said you know I just took the the blame for this right turned out to be he was on the same floor as me. But here's the kicker I got an apology from the guy who did the incident and didn't even get an apology from the worker who blamed me for the incident was not a pleasant stay

Very nice, clean hotel. Friendly staff. Easy access to restaurants and stores. Close to feeeway.

Brand new hotel with cleanliness issues. May just be growing pains, but I won’t go back.

N President George Bush Hwy Garland TX

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 2.3 mi (3.7 km) from Firewheel Golf Park, Tru by Hilton Garland Richardson is within a 15-minute drive of other popular attractions like Lake Ray Hubbard. This 91-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM.


Rooms

All 91 rooms feature refrigerators, free local calls, and ironing boards. Guests can expect 55-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries.


Property features

At Tru by Hilton Garland Richardson, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a gift shop.

Room options

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Tru by Hilton Garland Richardson

Everyone (10) Couples (1) Family (10)
2
Friends Family

I thought it was ironic that there were signs everywhere mandating masks be worn in all public/shared spaces (i.e. lobby) and yet no one was wearing a mask. NOT EVEN THE STAFF. When I checked in, the staff had the mask on correctly, then pulled their mask down and had it on their chin. Later that evening when I went to ask for additional towels, the new desk staff did not have on a mask at all. When this individual delivered the towel to my room, he didn't have a mask on and we were in close contact. Absolutely reckless during this pandemic.

By on Oct 13, 2020

2
Everyone

By on Aug 16, 2020

Review comment responded on Aug 20, 2020

Thanks for your feedback.

1
Partner Couples

Sparsely furnished room. No furniture except for a small plastic chair. Not even a closet.

By on Apr 20, 2020

4
Family Business Business

I would use this property again. Everything meet and exceedes our expectations.

By , from Orlando on Feb 7, 2020

5
Family Business Business

The indoor pool area was very nice, super friendly staff

By on Dec 13, 2019

4
Family

Staff was very friendly and welcoming. Rooms and facility were spotless. Breakfast was great. Really the only set back is that there is not much room in the rooms. But overall a great place.

By on Nov 24, 2019

4
Family with small children Family

Soap, shampoo, bidy wash and conditioner provided in a very convenient way.

By on Oct 21, 2019

5
Everyone

By on Sep 30, 2019

1
Family Family

It felt like a college dorm. We immediately checked out after planning to stay 3 nights but they kept the first night charges and wouldn't refund them back to us so we were out $100.

By on Sep 23, 2019

4
Family Family with small children Family

Staff was great and amenities were great as well. Breakfast tasted very bland and we ended up eating out for breakfast. We had noisy neighbors on our 3rd night and called the front desk and they said they would look into it, but never did as they were loud an additional 2 hours...until 1:30AM. Other than that, it was a nice place to stay.

By , from DC Metro on Aug 22, 2019

Review comment responded on Aug 22, 2019

Tony, Thank you for choosing the Tru By Hilton, I am glad you enjoyed your stay, Feedback is always good to hear and I will address your noise issue with my team. Hope to see you again soon.

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