I thought it was ironic that there were signs everywhere mandating masks be worn in all public/shared spaces (i.e. lobby) and yet no one was wearing a mask. NOT EVEN THE STAFF. When I checked in, the staff had the mask on correctly, then pulled their mask down and had it on their chin. Later that evening when I went to ask for additional towels, the new desk staff did not have on a mask at all. When this individual delivered the towel to my room, he didn't have a mask on and we were in close contact. Absolutely reckless during this pandemic.
Sparsely furnished room. No furniture except for a small plastic chair. Not even a closet.
I would use this property again. Everything meet and exceedes our expectations.
The indoor pool area was very nice, super friendly staff
Staff was very friendly and welcoming. Rooms and facility were spotless. Breakfast was great. Really the only set back is that there is not much room in the rooms. But overall a great place.
Soap, shampoo, bidy wash and conditioner provided in a very convenient way.
It felt like a college dorm. We immediately checked out after planning to stay 3 nights but they kept the first night charges and wouldn't refund them back to us so we were out $100.
Staff was great and amenities were great as well. Breakfast tasted very bland and we ended up eating out for breakfast. We had noisy neighbors on our 3rd night and called the front desk and they said they would look into it, but never did as they were loud an additional 2 hours...until 1:30AM. Other than that, it was a nice place to stay.
nothing unique. Just a low-end HILTON. Breakfast is too cheap. No Coffee offered in the rooms. TV Remote is too basic, archaic and friendly. Otherwise, a nice bed & Breakfast hotel.
The location of this place is actually really good. It is extremely close to many stores like Walmart or Target, restaurants and a shopping mall. I never had an issue finding parking even late at night and it was well lit outside. When I was in my room I couldn’t really hear anything other than the occasional stairwell door open and close. No biggie.
Quick easy check in that even allowed me in an hour before check in
Definitely a hotel for millennials. On the second morning I was there I went downstairs to grab breakfast for me and my pregnant wife some random guy got something stuck in there oven for bagels it started smoking he ran off a employee came over she proceeded to look at me and scream what did you do I looked at her and said I didn't do anything. Fire alarms going off left and right she's trying to pin it on me I just want about my way went to the elevator after the whole ordeal and there was that guy. A grown ass man I looked at him and said you know I just took the the blame for this right turned out to be he was on the same floor as me. But here's the kicker I got an apology from the guy who did the incident and didn't even get an apology from the worker who blamed me for the incident was not a pleasant stay
Very nice, clean hotel. Friendly staff. Easy access to restaurants and stores. Close to feeeway.
Brand new hotel with cleanliness issues. May just be growing pains, but I won’t go back.
Located 2.3 mi (3.7 km) from Firewheel Golf Park, Tru by Hilton Garland Richardson is within a 15-minute drive of other popular attractions like Lake Ray Hubbard. This 91-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM.
All 91 rooms feature refrigerators, free local calls, and ironing boards. Guests can expect 55-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries.
At Tru by Hilton Garland Richardson, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a gift shop.
I thought it was ironic that there were signs everywhere mandating masks be worn in all public/shared spaces (i.e. lobby) and yet no one was wearing a mask. NOT EVEN THE STAFF. When I checked in, the staff had the mask on correctly, then pulled their mask down and had it on their chin. Later that evening when I went to ask for additional towels, the new desk staff did not have on a mask at all. When this individual delivered the towel to my room, he didn't have a mask on and we were in close contact. Absolutely reckless during this pandemic.
Sparsely furnished room. No furniture except for a small plastic chair. Not even a closet.
I would use this property again. Everything meet and exceedes our expectations.
The indoor pool area was very nice, super friendly staff
Staff was very friendly and welcoming. Rooms and facility were spotless. Breakfast was great. Really the only set back is that there is not much room in the rooms. But overall a great place.
Soap, shampoo, bidy wash and conditioner provided in a very convenient way.
It felt like a college dorm. We immediately checked out after planning to stay 3 nights but they kept the first night charges and wouldn't refund them back to us so we were out $100.
Staff was great and amenities were great as well. Breakfast tasted very bland and we ended up eating out for breakfast. We had noisy neighbors on our 3rd night and called the front desk and they said they would look into it, but never did as they were loud an additional 2 hours...until 1:30AM. Other than that, it was a nice place to stay.
Tony, Thank you for choosing the Tru By Hilton, I am glad you enjoyed your stay, Feedback is always good to hear and I will address your noise issue with my team. Hope to see you again soon.
Thanks for your feedback.