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Hyatt Place Dallas/Garland/Richardson

3.0 out of 5.0

Recent guest reviews

Staff were very helpful when I requested to extend my stay. They were also genuinely friendly and personable. Housekeeping Staff did an excellent job of providing necessities and respecting my privacy. Will definitely stay here the next time I am in Garland.

Overall not a bad place...good for a night or two on business but would not want to stay there for any length of time! Good value for the rate paid and the breakfast was not bad either! Room seemed a little dated and worn especially the coach in the sitting area. Would have been nice to have an additional chair and coffee table since there would have been room for both!

This is a very nice hotel, the room was clean and smell good, everything look new! The only complaint I have with this hotel is the bed! We have two queen beds, one very comfy but the one I was sleep on was making lots of noises whenever I move, that was the noisiest bed I ever sleep on!

Spacious rooms and great specifies. Friendly staff and clean hotel in a good location, cause to shops.

The hotel was great! The staff was very friendly. We checked out very early in the morning and the lady at the front desk was very kind and helpful. I would have liked if they put more amenities in the rooms, such as creamer, shower caps, lotion and FREE water in the rooms. You could get all of these things downstairs though, at the front desk. I do like the seating area they had, that is something that most hotels don't have. The breakfast was decent, if you picked the right things. The dry things ( Doughnuts, Pasteries, Granola, Cereal, etc.) were good. So were the bevarages and the yogurt and fruit bar. Overall great hotel, and it is worth the cost.

I needed to stay near by my house at a hotel while I was moving and selected this one because it was pet friendly. I loved the spaciousness of the room and it was really homey feeling. I would definetly stay here again. I am glad I went with this selection.

Clean and convenient. Big room and friendly staff. Breakfast ok

This is the third time I have stayed at this property. The room cleanliness at this particular time was not good. The bathroom floor was not mopped and the shower stall was not cleaned prior to reuse. The floor was dirty and the shower walls and tile were still dirty. Hot water was not working and took forever to get warm at best when it was. I was disappointed in my stay this time around and while the room was of great value and staff at check in and out were friendly, the cleaning staff is over looking some vital points when getting the room ready for the next customer.

The first time I stayed at this property, the room was great and clean. This second time was a bit different. While the room was still nice, the cleanliness was not stellar. Hyatt menus etc were on the floor, and a vacuum cleaner attachment was by the bed. The view was of the air conditioning ducts above the hotel. Carpeting was loose from the floor and caused a trip hazard. Shower was not clean. I will stay here again, but it was not as good as the first time I stayed with them.

The Hotel was new and very clean. The staff was helpful and promptly responded to all my calls for extra towels and toiletries. Breakfast was extremely good.

We had such a pleasant stay at this hotel! We were very impressed!!

This hotel has class. . . beautiful walk-in area, Strawberry-flavored water in the lobby, great breakfast, comfortable beds, clean throughout, friendly staff, and cleaning crew. It is worth my money to stay there again when visiting the Dallas area. The only negative was the pool being closed for repairs. Other than that, this was a short, but memorable stay.

I realty enjoyed my stay at the hotel and the breakfast was great.

The hotel room was amazing. Short stay so didn't enjoy all the amenities. Room was quiet and spacious.

It was A great experience staying the one night there.... Just wished the air conditioner worked a little better but all in all.... we enjoyed ourselves

From now on Hyatt Place will be my hotel of preference because there are no surprises! Room, staff, envirnoment, location, comfort, cleaniness, all perfect. Daily homemade breakfast delicious. Everything was prefect with the exception of the maid service slightly slacking off a couple times.

I've stayed at this location several times and it's always been a good experience. There are several restaurants in the parking lot, a supercenter within a short walking distance and all of the great amenities that make me love this brand of hotel. The only thing that soiled this stay was that my trailer was broken into in the middle of the night. The hotel has ZERO surveillance cameras and as far as I could tell, they had no security on the parking lot. It's not their fault, but when I made my police report they said it wasn't the first time this has happened at this hotel. So... lock your stuff and make it hard for thieves to get into your trailers if you're pulling one.

We stopped late at night on our way to another vacation location. We were pleasantly pleased with a very reasonable and delicious late night snack AND a great night's breakfast. We had a delicious breakfast. We are sold on Hyatt Place and will use this chain whenever we have the option. Staff was excellent, too!

When we arrived, despite prepaying and arranging for a late check in, we were told they were oversold and that they'd move us to a different hotel for one night and we'd come back there for the next night. When I argued that I didn't want to check in and out, they spoke with this website and after about 20 minutes they found a room for us on site. The staff was helpful and understanding of my frustration and did what they could to help me. Taking what could have been a horrible way to start our trip and making into something acceptable. Apparently, from other reviews I see here, it's not the first time this hotel has been oversold. We have stayed at this property half a dozen times or more and it's everything I want in a hotel. This is the first time there's ever been a problem of any kind. Next time we will call ahead though to make dang sure that we have a room to avoid that 20 minutes of waiting why they figure things out.

My wife and I had a great room, very clean and the staff was very friendly and helpful.

5101 N President George Bush Hwy Garland TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Hawaiian Falls Firewheel, Hyatt Place Dallas/Garland/Richardson places you within a few miles (5 km) of Firewheel Golf Park. This 3-star hotel has 153 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. Also nearby are Firewheel Town Center Mall and Breckinridge Park.


Dining

Free buffet breakfast is served each morning from 7 AM to 9:30 AM. This hotel is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 153 air-conditioned accommodations feature living rooms. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.


Property features

At Hyatt Place Dallas/Garland/Richardson, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include 8 meeting rooms, a conference center, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Queen Beds (High Floor)

Queen 2 | Sleeps 6

Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 6

Guest reviews for Hyatt Place Dallas/Garland/Richardson

Everyone (6) Business (4) Couples (12) Family (5) Other (6) Friends (1)
4

very friendly staff. loved the free breakfast.

Everyone
Portobello Mushroom Soup Fridge large enough to hold my groceries from Trader Joe's

Staff were very helpful when I requested to extend my stay. They were also genuinely friendly and personable. Housekeeping Staff did an excellent job of providing necessities and respecting my privacy. Will definitely stay here the next time I am in Garland.

By on May 10, 2017

4

average business travel

Everyone

Overall not a bad place...good for a night or two on business but would not want to stay there for any length of time! Good value for the rate paid and the breakfast was not bad either! Room seemed a little dated and worn especially the coach in the sitting area. Would have been nice to have an additional chair and coffee table since there would have been room for both!

By , from TULSA on Oct 29, 2016

4

nice hotels

Everyone

This is a very nice hotel, the room was clean and smell good, everything look new! The only complaint I have with this hotel is the bed! We have two queen beds, one very comfy but the one I was sleep on was making lots of noises whenever I move, that was the noisiest bed I ever sleep on!

By , from Oklahoma city on Sep 17, 2016

5

very nice hotel with excellent pool and breakfast.

Everyone

Spacious rooms and great specifies. Friendly staff and clean hotel in a good location, cause to shops.

By , from Middletown DE on Sep 12, 2016

4

great hotel, but.......

Everyone

The hotel was great! The staff was very friendly. We checked out very early in the morning and the lady at the front desk was very kind and helpful. I would have liked if they put more amenities in the rooms, such as creamer, shower caps, lotion and FREE water in the rooms. You could get all of these things downstairs though, at the front desk. I do like the seating area they had, that is something that most hotels don't have. The breakfast was decent, if you picked the right things. The dry things ( Doughnuts, Pasteries, Granola, Cereal, etc.) were good. So were the bevarages and the yogurt and fruit bar. Overall great hotel, and it is worth the cost.

By , from PA on Aug 23, 2016

4

neighborhood stay

Everyone

I needed to stay near by my house at a hotel while I was moving and selected this one because it was pet friendly. I loved the spaciousness of the room and it was really homey feeling. I would definetly stay here again. I am glad I went with this selection.

By , from Rowlett, Tx on Aug 2, 2016

5

business travel

BusinessTravelers

Clean and convenient. Big room and friendly staff. Breakfast ok

By on Nov 8, 2015

3

hyatt garland

Singles

This is the third time I have stayed at this property. The room cleanliness at this particular time was not good. The bathroom floor was not mopped and the shower stall was not cleaned prior to reuse. The floor was dirty and the shower walls and tile were still dirty. Hot water was not working and took forever to get warm at best when it was. I was disappointed in my stay this time around and while the room was of great value and staff at check in and out were friendly, the cleaning staff is over looking some vital points when getting the room ready for the next customer.

By on Aug 11, 2014

5

hyatt place garland, tx

Singles

The first time I stayed at this property, the room was great and clean. This second time was a bit different. While the room was still nice, the cleanliness was not stellar. Hyatt menus etc were on the floor, and a vacuum cleaner attachment was by the bed. The view was of the air conditioning ducts above the hotel. Carpeting was loose from the floor and caused a trip hazard. Shower was not clean. I will stay here again, but it was not as good as the first time I stayed with them.

By on Jul 28, 2014

5

happy

Couples

The Hotel was new and very clean. The staff was helpful and promptly responded to all my calls for extra towels and toiletries. Breakfast was extremely good.

By on Jul 25, 2014