The hot water doesn’t come out fast. It took around 10 min to get hot water in the shower. Waste of water . Imagine if you multiple for each room. You need to fix that fast.
Very nice hotel
Nice property and friendly staff
all good
Easy
Several things happened at the property which was insanely disappointing. I’ve stayed at embassy for years and never seen such poor front desk staff. Water was turned off and NO ONE told me. They charged me for parking and I had no car. So many different situations and no apology ever. Completely insane.
All amenities were available during COVID. This was a worry but no issues. The facilities breakfast was awesome. I have a family of 5 everyone was well taken care of during our stay. Definitely worth the booking.
The only thing stopping the "Excellent" card from coming out is that my "COVID Cleaned room" had someones last piece of shriveled up spinach or lettuce wrapped around the phone. Not the best look for a room that seemed pretty clean.
The amenities and the view and the managers reception. Although, would have liked mask enforcement
The hotel is in a great area. We had to switch rooms because of cleanliness. There were stains in several places, a couple of them looked like dried blood. The room we were moved to had some type of stain on the sheets!! The staff took care of the issues and all were very nice.
Unfortunately, we were not pleased with this hotel. The rooms were dirty, including mold on walls of the bathroom. The AC didn’t work well. We mutually decided we would never stay here again. There are better options in the area for cheaper.
Great place for families and great amenities.went to frisco best place ever
We were here for a hockey tournament, our room was sanitized prior to opening our door with our door taped shut saying it was cleaned to their quality standards. The door to our room was literally pealing apart, revealing the inside of the door itself. Our bathroom had black mold all throughout the bathtub parts and was stained brown on the bottom. We did not receive any shampoo or soap, and had only bath towels. On our last night of the stay at 3 am the alarms were going off for over half an hour telling us to evacuate the hotel in 3 degree weather. We were never told why or when we could come back inside.
Located within a 5-minute walk of Comerica Center, Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center is within a 15-minute stroll of Stonebriar Centre Mall. This 3.5-star hotel welcomes guests with 330 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center. Centrally located in Frisco, the hotel is connected to the convention center, and a short walk from Dr Pepper Ballpark and KidZania USA.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe, or mingle with other guests at the free daily manager's reception.
27-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. MP3 docks, sofa beds, and sitting areas are also available.
Guests of Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center have access to an indoor pool, a 24-hour gym, and WiFi in public areas. Self parking is offered for USD 18 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-in.
The hot water doesn’t come out fast. It took around 10 min to get hot water in the shower. Waste of water . Imagine if you multiple for each room. You need to fix that fast.
Very nice hotel
Thank you for choosing Embassy Suites Dallas-Frisco. Im glad to hear you enjoyed your stay.
Nice property and friendly staff
Dear Rachel, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant and look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Nigel Cossey General Manager
all good
Dear Freddy, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Nigel Cosey General Manager
Easy
Dear Toshi, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us and for your generous review. Best, Rich Lundt General Manager
Several things happened at the property which was insanely disappointing. I’ve stayed at embassy for years and never seen such poor front desk staff. Water was turned off and NO ONE told me. They charged me for parking and I had no car. So many different situations and no apology ever. Completely insane.
Tracy, thank you for the feedback. We apologize for the lack of communication regarding our limited services during your stay. The parking was removed from your bill during check out. Again, we apologize for the miscommunication. We hope you have a great day.
All amenities were available during COVID. This was a worry but no issues. The facilities breakfast was awesome. I have a family of 5 everyone was well taken care of during our stay. Definitely worth the booking.
The only thing stopping the "Excellent" card from coming out is that my "COVID Cleaned room" had someones last piece of shriveled up spinach or lettuce wrapped around the phone. Not the best look for a room that seemed pretty clean.
Dear Anonymous, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a WOW experience on a return visit. Best, Rich Lundt General Manager
Dear Yvette,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Nigel CosseyGeneral Manager