2/10 Terrible
Julian
Traveled with family and small children
Jul 27, 2024
Disliked: Cleanliness, property conditions & facilities
We did tell the the lady when we checked out how our room was dirty . The sink was broke and did not work. 2 family members got so sick from eating at the Italian restaurant zepolle that we had to cut our stay short . My youngest woke up with bites all over her body . We now have 2 doctor visits we were not expecting to do. The morning staff at the water park who take your orders were 1 start. We had the girl tell us she was to busy to take our order because she had 10 tickets to put in, then when her shift was going to end she asked us if we wanted to keep our check open or close it out we said open because we planned to stay longer she came up to us and said hey I was suppose to go home 40 mins ago can you pay for your ticket . This is at 2:30-3:00pm. We felt like we were being told we couldn’t order anymore or that we’re Inconveniencing her by wanting to have our ticket open . The hotel needs updates we were on the 9th floor . It is so out dated . We never get out or vacation and for such a special time to be ruined . A lot at the Marriott over the years, we stay every year in Flagstaff at a Marriott hotel, and so for Gaylord to be a part of the Marriott we just expected so much more Extremely disappointing the way the room was and how dirty it was and just how you felt like you needed to go home and shower because it just felt disgusting and didn’t smell clean. It smelled like nobody had stayed in that room for years like it had been locked up.
Julian
Stayed 1 night in Jul 2024