The room was advertised as sleeping 5 guest. Only 4 had a place to sleep. 1 slept on the floor. The ages of the kids were all teenagers. Had to ask for more towels. Only 2 towels in the bathroom. Shampoo and conditioner were minimal. Free breakfast was a muffin and a can of orange juice. Won’t stay there again.
Ice maker in frig didn't make ice and refrigerator didn't get cold enough. Microwave was old and noise. Nightly drinks and food was good and the staff very friendly.
The staff was nice and the rooms was clean. The breakfast was ok.
Hotel stay was great, but breakfast selection was limited. Complements to breakfast ladies for keeping up with plates and food while hotel was full. Check in staff during stay was great. Check out staff could’ve done better job and be nicer.
Great location, staff was wonderful. Room was clean
The hotel looks clean and well kept on the outside, grounds, and hallways. No complaints about any of the facilities from a mere appearance purpose. The breakfast was hot and edible as advertised and was more than a continental style. However the bed was extremely uncomfortable, the sheets smelled...unclean. The AC wasn't working right as we had to crank it down to 63 for a room temp of 72. The other thing to note, this is primarily geared to extended stay guests and we only needed one night. Unless this is what you are looking for you would be better off coughing up $20 more at the 3 other properties around the area. I would say this place is a step above a Motel 6.
We stayed here for a business trip at nearby conference. Good amenities, had to wait quite a long time for shuttles. Nice staff. Clean.
The hotel staff was gracious, the rooms clean, and accommodated my needs for this stay. The food (breakfast) satisfied my hungry appetite each morning with a good variety from which to choose. I was not there for a meal in the afternoon or evening hours.
The staff was SUPER, great location to Grapevine Mall. It was very close to food venue.
Was very welcoming, staff was friendly and accommodating.
Good hotel but not the best rooms clean and cold air conditioning the air conditioner is in a locked closet that you could hear drops of water all night 24/7 so if your a light sleeper this is not for you other than that great location to the airport
I was in Grapevine for a conference at the Gaylord Texan. The staff at Homewood was so accommodating! The hotel shuttle drove me anywhere I needed to go within a 5 mile radius and when I was ready to be picked up, I just had to call. Hot breakfast is included daily and dinner was included Mon-Thurs with a cocktail hour as well. This was an unexpected surprise! The outlet mall is basically right out the front door - just a short walk across the mall parking lot and there is also a running trail not too far away. The hotel decor could use to be updated but overall, I have no complaints!
We were there for only one night, but wish it could have been longer. Great room, clean and comfortable. Beautiful lobby and breakfast area. Great location next to mall and restuarants.
The staff was very friendly. The suite had a sofabed in a seperate room and worked out great for the family. Complimentary breakfast AND dinner was a plus. Most major attractions were w/i a 5 to 10 minute drive. Will definately stay again!
I have stayed at this location in the past while attending a dance convention with my daughter at the Hilton next door and encountered no issues, but this visit was well below average. As I entered the room, the cigarette smoke odor was overpowering. (Please be aware that this room was marked "Nonsmoking" on the door.) When I went to the phone to call the front desk to advise them of this, the phone didn't work! I walked down to the front desk to report both problems. I asked to be moved to a different room, which did not happen; the request was never even acknowledged. They instead sent housekeeping personnel up with some sort of odor neutralizing spray, which masked the odor for a short while, but did not resolve the situation. (My "Room Cleaniness" rating is based on the smokey smell; otherwise the room was clean, but the smell was horrible.) I reported the phone issue three times before someone was sent to repair the jack. Since I had paid for the room in advance, I didn't have the option of checking out without forfeiting my payment. Althought I have had wonderful stays at this hotel in the past, I was most disappointed this visit.
Excellent service from the courtesy car pick up at DFW to the rapid checkin and direction to your room.....Great breakfast with a wide variety of items to choose from. The only down side would be the evening snacks with the lasagne.....not the best...but still a nice touch to offer an evening function at the Homewood.....Definitely would return to this hotel
The hotel was spotless and the staff was extremely pleasant and helpful. The breakfast and evening meals were great. I had no complaints.
Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine places you within a 15-minute stroll of popular sights such as Grapevine Mills Mall and Legoland Discovery Center. This 105-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
The 105 rooms feature kitchens and 2 bathrooms. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and safes are other standard amenities.
Guests staying at Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine enjoy an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
The room was advertised as sleeping 5 guest. Only 4 had a place to sleep. 1 slept on the floor. The ages of the kids were all teenagers. Had to ask for more towels. Only 2 towels in the bathroom. Shampoo and conditioner were minimal. Free breakfast was a muffin and a can of orange juice. Won’t stay there again.
Thank you for your terrific rating of the Homewood Suites Dallas-DFW Airport N-Grapevine. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Yours In Hospitality, Theron Russell, General Manager
Ice maker in frig didn't make ice and refrigerator didn't get cold enough. Microwave was old and noise. Nightly drinks and food was good and the staff very friendly.
Thank you for the review. We are glad to know you liked our helpful staff as well as the food we offer. However, we are sorry for the difficulties you encountered with the in-room amenities during your stay. We wish we had the opportunity to address these issues while you were here, as we would have been happy to take care of you better. We value your feedback and hope to have another opportunity to welcome you back to Homewood Suites Dallas-DFW Airport N-Grapevine. Yours In Hospitality, Theron Russell, General Manager
The staff was nice and the rooms was clean. The breakfast was ok.
Thank you for the glowing review of the Homewood Suites Dallas-DFW Airport N-Grapevine. It is delightful to know you appreciated our cordial associates and well-kept rooms. Thank you once more for letting us know how much you enjoyed your stay, and we hope you are already planning another visit our way. Yours In Hospitality, Theron Russell, General Manager
We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at the Homewood Suites Dallas-DFW Airport N-Grapevine look forward to your next visit. Yours In Hospitality, Theron Russell, General Manager
Hotel stay was great, but breakfast selection was limited. Complements to breakfast ladies for keeping up with plates and food while hotel was full. Check in staff during stay was great. Check out staff could’ve done better job and be nicer.
Thank you for staying with us and for your feedback! We are so glad to read that your stay was great and that our staff were helpful at checkin and breakfast. We would also like to apologize for the checkout process, as we never intend for there to be any hassle or difficulty. Nor do we want our guests to leave unhappy. We hope to welcome you back soon! Yours In Hospitality, Theron Russell General Manager
Great location, staff was wonderful. Room was clean
Johanna, thank you for rating your nice experience at the Homewood Suites Dallas-DFW Airport N-Grapevine. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Yours In Hospitality, Theron Russell, General Manager
The hotel looks clean and well kept on the outside, grounds, and hallways. No complaints about any of the facilities from a mere appearance purpose. The breakfast was hot and edible as advertised and was more than a continental style. However the bed was extremely uncomfortable, the sheets smelled...unclean. The AC wasn't working right as we had to crank it down to 63 for a room temp of 72. The other thing to note, this is primarily geared to extended stay guests and we only needed one night. Unless this is what you are looking for you would be better off coughing up $20 more at the 3 other properties around the area. I would say this place is a step above a Motel 6.
We stayed here for a business trip at nearby conference. Good amenities, had to wait quite a long time for shuttles. Nice staff. Clean.
The hotel staff was gracious, the rooms clean, and accommodated my needs for this stay. The food (breakfast) satisfied my hungry appetite each morning with a good variety from which to choose. I was not there for a meal in the afternoon or evening hours.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.