This was our first stay at the Hilton DFW Lakes property. Our room was spacious and very clean. The hotel grounds are lovely. We will definitely be back!
Shuttle service is NOT offered 24/7 as advertised. I called for a shuttle TWICE upon arriving at DFW airport and TWICE I was told the shuttle would be there within 30 minutes. After waiting for 75 minutes I gave up and called a Lyft. When I complained to the front desk staff they clarified that the shuttle only ran until about 10pm and that they haven’t run 24/7 shuttle service since before the pandemic. Then they also informed us there was no room service. Absolutely infuriating! The room itself was clean, but underwhelming and cramped. I did not care for the pillows or linens (too papery and scratchy). I will choose elsewhere next time.
All was great except the noise. You can hear people in the rooms next door and in the hallway as if the walls were made of paper. That was our only complaint.
Clean No shampoo or soap in room & there should have been complimentary water in the rooms for coffee
Could not check in. Due to ice storm amd power outage.
I brought my 2 granddaughters for a "girls weekend". they LOVED the pool and the rooms were nice and big for us to be able to be comfortable and play games.
This was my first visit to Dallas the hotel the people were very polite and help me out in every way possible when I go back home I will tell everybody what a nice time I had and I was so pleased with the hotel
Staff was amazing! Beautiful and clean hotel. The amenities were great and the food was so good!
I had a very noisy neighbor and reported it . They told me to call or tell them if it happened again . But didn’t seem to care . Young kid working . It was a baby calling all night and a couple arguing. Not impressed with the customer service
Great service nice pool great restaurant decent prices
Have stayed here many years: the people actually are the best assett as well as the lovely grounds and proximity to the airport. The property is dated, but the service cant be overstated . The property is surrounded by standard modern updated properties, but can't compare. Rates are also reasonable.
Friendly staff excel amenities. Hotel is clean, and luxurious.
Always felt clean, and everyone was engaging. Always a welcome said to me
Just over all cleanliness and beautiful place.The beds were great and the atmosphere was a welcome atmosphere.The Lady that did the check in was a true professional in her attention and attitude.
Grapevine Mills Mall is a short stroll from Hilton DFW Lakes Executive Conference Center, and other popular attractions like Gaylord Texan Convention Center are within a few miles (5 km). This 393-room, 4-star hotel has 2 restaurants, an outdoor pool, and an indoor pool.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start your day off with full breakfast, available for a fee.
Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are also available.
Hilton DFW Lakes Executive Conference Center features an indoor pool, an outdoor pool, and a gym. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a steam room, outdoor tennis courts, and WiFi in public areas.
This was our first stay at the Hilton DFW Lakes property. Our room was spacious and very clean. The hotel grounds are lovely. We will definitely be back!
Thanks for the fantastic rating, Duke!It's outstanding we could exceed your expectations during your stay at Hilton DFW Lakes Executive Conference Center. We're all looking forward to your next stay with us.
Shuttle service is NOT offered 24/7 as advertised. I called for a shuttle TWICE upon arriving at DFW airport and TWICE I was told the shuttle would be there within 30 minutes. After waiting for 75 minutes I gave up and called a Lyft. When I complained to the front desk staff they clarified that the shuttle only ran until about 10pm and that they haven’t run 24/7 shuttle service since before the pandemic. Then they also informed us there was no room service. Absolutely infuriating! The room itself was clean, but underwhelming and cramped. I did not care for the pillows or linens (too papery and scratchy). I will choose elsewhere next time.
We appreciate the feedback, Elizabeth.We're happy you had a pleasant stay with us and enjoyed our clean accommodations. However, we're disappointed that your stay with us was less than ideal. We regret that our shuttle service didn't meet your expectations. We'll address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.
All was great except the noise. You can hear people in the rooms next door and in the hallway as if the walls were made of paper. That was our only complaint.
Thank you for staying with us! We understand the desire for a quite hotel room, and apologize that your most recent stay wasn't as peaceful as it could've been.
Clean No shampoo or soap in room & there should have been complimentary water in the rooms for coffee
Could not check in. Due to ice storm amd power outage.
I brought my 2 granddaughters for a "girls weekend". they LOVED the pool and the rooms were nice and big for us to be able to be comfortable and play games.
This was my first visit to Dallas the hotel the people were very polite and help me out in every way possible when I go back home I will tell everybody what a nice time I had and I was so pleased with the hotel
Thanks for the wonderful review, Julianna!We're happy your time at Hilton DFW Lakes Executive Conference Center was so excellent! It's amazing you appreciated our spacious and clean accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience!Have a fantastic day!