It was the worst customer service I ever encountered. Inconvenient for work related stay.
For the most part I totally enjoyed myself my entire stay.
Our toilet, hairdryer and bathtub faucet were all broken. We complained and toilet wasn't repaired until last day. However, the staff was lovely and refunded us for a full night. Waterpark so fun!
The place is great, it has everything you need for a fun get away for the family.
We arrived there weren’t any handicap spaces left to park for my elderly mother. I was told to park behind facility. I parked and then trudged through mud soaked sod which covered my new sandals/dress. I checked in /was told restroom was located at end of 2nd floor long hallway near elevator. My handicapped mother and I made the long trip to bathroom and it was closed. Returned to desk and was told there was a restroom located on 1st floor all the way back down long hallway. We walked back again. Then a message that our room 6068 was ready. We made the LONG walk to room only to find out that our wristbands WOULD NOT OPEN door Then walked long distance again to have new. wristbands put on. Room appeared nice. However, after we pulled out sleeper couch we found little black and brown bugs on white sheets. We used flashlights /kept looking and placed them in bags. We did this for about 2 hours around midnight, didn’t call desk,that would entail packing up everything /moving to another room in the middle of the night. Next morning I noticed 3 yr old grandson had bites on his face /legs. He had slept on cushions of pull out bed. Then we accidentally dropped $10 bill behind front end of bunk beds. Using a flashlight we looked, but only found inch thick dust on ledges. I took pictures of bugs/ piles of dust. I tactfulIy told management at checkout/ they took bags of bugs/Looked at bites on grandson. Was told they would have to talk to Orbitz to refund for our inconvenience bugs
This location was easy to keep the kids distracted. I have 3 kids, (4, 3, & a 1 yr old). We felt safe & there was no reason for us to leave. That was nice.
It was nobody fault due to weather but the outside water park did not work. Spent a lot of money on half the stuff.
It was nice ... more for younger kids mine were to old at 13 and 15
Lots to do. Swimming, games and more to choose from.
Food was good, good activities for the kids the whole resort is good
Great Wolf Lodge Grapevine places you within a 15-minute stroll of popular sights such as Gaylord Texan Convention Center and Grapevine Lake. This 605-room, 3.5-star resort has 4 indoor pools along with a free water park and 5 restaurants.
Enjoy dining at Grizzly Jack's Bar & Gril, one of 5 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 11 AM.
All of Great Wolf Lodge Grapevine's 605 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and flat-screen TVs with pay movies. Bathrooms offer jetted tubs and hair dryers. Other standard amenities include coffee makers, free newspapers, and free local calls.
Guests of Great Wolf Lodge Grapevine have access to 4 indoor pools, a free water park, and a lazy river. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this family-friendly resort include a children's pool, a fitness center, and 2 spa tubs.
It was the worst customer service I ever encountered. Inconvenient for work related stay.
For the most part I totally enjoyed myself my entire stay.
Our toilet, hairdryer and bathtub faucet were all broken. We complained and toilet wasn't repaired until last day. However, the staff was lovely and refunded us for a full night. Waterpark so fun!
The place is great, it has everything you need for a fun get away for the family.
We arrived there weren’t any handicap spaces left to park for my elderly mother. I was told to park behind facility. I parked and then trudged through mud soaked sod which covered my new sandals/dress. I checked in /was told restroom was located at end of 2nd floor long hallway near elevator. My handicapped mother and I made the long trip to bathroom and it was closed. Returned to desk and was told there was a restroom located on 1st floor all the way back down long hallway. We walked back again. Then a message that our room 6068 was ready. We made the LONG walk to room only to find out that our wristbands WOULD NOT OPEN door Then walked long distance again to have new. wristbands put on. Room appeared nice. However, after we pulled out sleeper couch we found little black and brown bugs on white sheets. We used flashlights /kept looking and placed them in bags. We did this for about 2 hours around midnight, didn’t call desk,that would entail packing up everything /moving to another room in the middle of the night. Next morning I noticed 3 yr old grandson had bites on his face /legs. He had slept on cushions of pull out bed. Then we accidentally dropped $10 bill behind front end of bunk beds. Using a flashlight we looked, but only found inch thick dust on ledges. I took pictures of bugs/ piles of dust. I tactfulIy told management at checkout/ they took bags of bugs/Looked at bites on grandson. Was told they would have to talk to Orbitz to refund for our inconvenience bugs
