See all properties

Embassy Suites by Hilton Dallas DFW Airport North

3.5 star property
Family-friendly hotel with free breakfast and airport shuttle service

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Dallas DFW Airport North

Lobby
Presidential Suite | Premium bedding, in-room safe, desk, laptop workspace
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Parking available

Explore the area

View in a map
2401 Bass Pro Dr, Grapevine, TX, 76051
  • Place, Grapevine Lake
    ‪15 min walk‬
  • Place, Grapevine Mills Mall
    ‪17 min walk‬
  • Place, LEGOLAND® Discovery Center
    ‪18 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

55-inch Smart TV with satellite channels, TV, pay movies

Suite, 2 Double Beds, Accessible, Bathtub

7.2 out of 10
Good
(10 reviews)
  • 462 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(12 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 475 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Balcony

55-inch Smart TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 475 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for King, Deluxe Suite, Balcony

55-inch Smart TV with satellite channels, TV, pay movies

King, Deluxe Suite, Balcony

8.6 out of 10
Excellent
(9 reviews)
  • 590 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

55-inch Smart TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed

8.6 out of 10
Excellent
(9 reviews)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Penthouse, Non Smoking

  • 1097 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

  • 460 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite

  • 1197 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, Accessible, Non Smoking

  • 460 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

7.2 out of 10
Good
(5 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch Smart TV with satellite channels, TV, pay movies

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(6 reviews)
  • 433 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 433 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed (Wellness, In-room air purification)

8.0 out of 10
Very good
(1 review)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

8.6 out of 10
Excellent
(4 reviews)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • 462 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite Two Double and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite Two Double and One Sofa Bed Non-Smoking

9.2 out of 10
Wonderful
(59 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite One King and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(49 reviews)
  • 433 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Corner

55-inch Smart TV with satellite channels, TV, pay movies

Room, 1 King Bed with Sofa bed, Balcony, Corner

7.6 out of 10
Good
(18 reviews)
  • 501 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Outdoor pool, open 11:00 AM to 7:00 PM, sun loungers

Omni Frisco Hotel at The Star

Frisco
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 1,007 reviews
$237 nightly
The price is $273
Dec 7 - Dec 8
Total with taxes and fees
Omni Frisco Hotel at The Star

About the neighborhood

Grapevine

Grapevine Mills Mall is within a mile (2 km) of Embassy Suites by Hilton Dallas DFW Airport North, and other popular attractions like Gaylord Texan Convention Center are within a few miles (5 km). This 329-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Grapevine Lake - 15 min walk - 0.8 miles
  • Grapevine Mills Mall - 17 min walk - 0.9 miles
  • LEGOLAND® Discovery Center - 18 min walk - 1.0 mile
  • SEA LIFE Grapevine Aquarium - 2 min drive - 1.7 miles
  • Meow Wolf Grapevine - 3 min drive - 1.7 miles

Getting around

  • DFW Airport North Station - 6 min drive
  • Centreport Station - 15 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 6 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min drive
  • ‪Rainforest Cafe - ‬18 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Sbarro - ‬16 min walk
  • ‪Chick-fil-A - ‬13 min walk

About this property

Embassy Suites by Hilton Dallas DFW Airport North

Family-friendly hotel with free breakfast and airport shuttle service
Guests staying at Embassy Suites by Hilton Dallas DFW Airport North enjoy an indoor pool, a 24-hour gym, and WiFi in public areas. If you drive, self parking is USD 20.00 per night, or you can take advantage of the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and express check-in.
Guests can expect to find WiFi and 55-inch Smart TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. MP3 docks, sitting areas, and refrigerators are also standard.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Bar (on property)
Hilton DFW Lakes Executive Conference Center
  • Pool
  • Free airport shuttle
  • Parking included
  • Restaurant
9.4 out of 10, Exceptional, 1,018 reviews
$139 nightly
The price is $157
Dec 7 - Dec 8
Total with taxes and fees
Hilton DFW Lakes Executive Conference Center

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per night)

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times
  • Limo/town car service
  • Uncovered self parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Hallford's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 28,469 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • 0.98 percent destination fee will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 4.95 per night (rates may vary)
  • Uncovered self parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites DFW Airport
Embassy Suites Hilton Dallas DFW Airport North Hotel Grapevine
Embassy Suites DFW Airport North/Outdoor World Grapevine
Embassy Suites DFW Airport North/Outdoor World Hotel
Embassy Suites DFW Airport North/Outdoor World Hotel Grapevine
Embassy Suites DFW North/Outdoor World
Embassy Suites Hilton Dallas DFW Airport North Grapevine
Embassy Suites by Hilton Dallas DFW Airport North Hotel
Embassy Suites by Hilton Dallas DFW Airport North Grapevine

Frequently asked questions

Are free cancellation options available at Embassy Suites by Hilton Dallas DFW Airport North?

Embassy Suites by Hilton Dallas DFW Airport North provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Dallas DFW Airport North?

As of Dec 1, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Dallas DFW Airport North on Dec 14, 2025 start from $122.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Embassy Suites by Hilton Dallas DFW Airport North?

This hotel is located in Grapevine within a short 19-minute walk of Grapevine Mills Mall. You'll also find SEA LIFE Grapevine Aquarium and LEGOLAND® Discovery Center within a short drive.

Is there parking available at Embassy Suites by Hilton Dallas DFW Airport North?

Yes, uncovered parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Embassy Suites by Hilton Dallas DFW Airport North feature a casino at the property?

No, Embassy Suites by Hilton Dallas DFW Airport North doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Dallas DFW Airport North?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What amenities will couples enjoy at Embassy Suites by Hilton Dallas DFW Airport North?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Embassy Suites by Hilton Dallas DFW Airport North have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Dallas DFW Airport North have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Dallas DFW Airport North serves free cooked-to-order breakfasts at Hallford's Restaurant each morning.

Does Embassy Suites by Hilton Dallas DFW Airport North allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Dallas DFW Airport North for a fee of USD 75 per accommodation, per stay.

Does Embassy Suites by Hilton Dallas DFW Airport North have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Embassy Suites by Hilton Dallas DFW Airport North?

The closest major airport to Embassy Suites by Hilton Dallas DFW Airport North is Dallas-Fort Worth Intl. Airport (DFW), which is 4.7 mi away (6 minutes by car). Another top airport is Love Field Airport (DAL), which is located 19.2 mi away (29-minute drive).

Are there rooms with balconies that I can book at Embassy Suites by Hilton Dallas DFW Airport North?

Yes, some guestrooms at Embassy Suites by Hilton Dallas DFW Airport North offer a furnished balcony.

Does Embassy Suites by Hilton Dallas DFW Airport North host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Embassy Suites by Hilton Dallas DFW Airport North.

Reviews

Embassy Suites by Hilton Dallas DFW Airport North Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 774 out of 1296 reviews
Rating 8 - Good. 206 out of 1296 reviews
Rating 6 - Okay. 130 out of 1296 reviews
Rating 4 - Poor. 90 out of 1296 reviews
Rating 2 - Terrible. 96 out of 1296 reviews

Reviews

10/10 Excellent

Kassandra

Traveled with family
Liked: Cleanliness, amenities
Very spacious
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and accommodating. The facility was very nice and modern. The breakfast was good, especially the fresh omelettes. The bar and restaurant food was very good as well. Would definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice day, the staff was friendly, the food was good and the room was very comfortable and clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Clwan
Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

samuel

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Parking problem.

Not good. I paid $160 a night and had to pay for parking without assigned packing space. No toothpaste in the room to brush your teeth. No help desk number to call for emergency. I had to work downstairs twice because commode was over flooded.
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent , spacious room , very clean, great breakfast .!
Stayed 1 night in Aug 2025

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Aug 2025

10/10 Excellent

Chris, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time me and my family have stayed at this property and have enjoyed both stays. The property and rooms are both very clean and the staff is very friendly and helpful.
Stayed 1 night in Aug 2025

8/10 Good

alistair

Stayed 2 nights in Aug 2025

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Don’t sleep on the pullout beds

The only reason I gave it two stars for comfort is because I had to sleep on the pullout bed and it was horrible… Other than that, I have stayed here many times and it’s a great hotel in a great area.
Stayed 1 night in Aug 2025

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. We were able to check in early. The breakfast was very good.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay. The whole place was nice and clean. The staff were wonderful
Stayed 2 nights in Aug 2025

4/10 Poor

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I checked into the property front desk. There are signs everywhere saying you have to pay for parking and it does not say that when you’re booking this hotel, I told the front desk lady I said it doesn’t say that, and she started to belittle me in front of everybody. There was about 10 people stand behind me plus my son that was with me. I’ve never been so humiliated in my life that somebody would talk to me like this. The art of customer service is just doesn’t exist. Unfortunately when you book a hotel you can’t just cancel it or change it. I’m locked into this hotel for two nights where I don’t wanna be you wanna talk about unhappy
Stayed 2 nights in Aug 2025

4/10 Poor

Marisol

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
My hotel room was not very clean. The bathroom had hair on the floor and in the shower.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lashanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice I love the property
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families who need extra space! We were jetlagged after flying in from Spain so my toddler and I went to bed super early. It was nice having a living room space separate from the bedroom so my husband could stay up later and watch tv. Staff were all friendly, breakfast was great, and we were even surprised to get free happy hour drinks upon arrival. Will definitely make this our go-to hotel when we travel through Dallas!
Stayed 1 night in Aug 2025

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Restaurant on site. Great breakfast!
Stayed 4 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel when we stay in grapevine YX
Stayed 1 night in Aug 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Aug 2025

Hotels