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Embassy Suites by Hilton Dallas DFW Airport North

3.5 out of 5.0

Recent guest reviews

I was placed in an insect infeasted room. I showed pictures to management and the gave me a new room and $50 gift card to their in house restaurant.

Breakfast and happy hour was a nice surprise. The room was very clean and hotel was muxh nicer than expected. Especially for the price

At check in, I found the agent to be short, rude and indifferent. I arrived at 4:15 pm. The agent said that my room was not ready. When I told him that according to my reservation check in time was at 4:00, he told me in a terse and unprofessional manner that "Since you booked through Orbitz, none of those time commitments were valid. And other people who booked directly would have priority. Didn't you read the terms when you booked?" I had never seen such a disclaimer on Orbtz before. He kept letting people behind me to cut in front of me and attend to them. I had a conference call at 5:00 and needed to be in my room. At 4:45, another agent, who seemed to be a supervisor, seeing me standing there helpless, invited me to his desk and offered to assist. He said for him to let me have a room now, he had to downgrade my room. I told him I didn't care I just needed a room now. He quickly put me in a lower room and handed me the keys. What the first agent could have readily done.

The hotel stay was great but we had our vehicle broken into during the night.

Breakfast, on Sunday in order to have bacon or sausage you must go through the breakfast to order line. Why was it not provided in the buffet? On Monday the two coffee machines were not setup and operating, the canister coffee was bitter and tasted terrible. The justification for staying at embassy suites and the night room rate is the breakfast and happy hour.

Nice place. Staff could be more customer oriented

I checked in at around 3:30 PM and had some work to do before a meeting I had that evening. I was placed in the room next to a meeting room and apparently the meeting had just ended. There was a lot of noise and banging coming from the room next to me so I called the front desk and they informed me that the staff was breaking the meeting room down and would be done shortly. I was good with this and continued working. Then the staff decided to have a very loud conversation right outside my room that included quite a few F bombs, I stepped outside to ask them to please lower the noise at which they replied they were working and it would be a bit. So I asked if they could stop cussing outside of my room. This did not elicit an apology but defensiveness and retribution. Every other trip to that room ended with a slamming door. I have never had this level of treatment at this level of hotel. We will never return. Also a Hilton Honors member like that mattered.

Hotel is very clean, up to date and spacious. We had a group of 15 and never had any difficulty getting a table in the dining area.

This visit was the worst and I have stayed here numerous times! The AC would not cool! Had to call numerous times to get maintenance to come and inspect just to be told "well your room is above the pool room and your room will never be cool!" Didn't get offered a new room until midnight on out last night stay! Happy hour bartender was very unfriendly and rude! Finally there was s big leak in the ceiling above our toilet that left us drying of the seat before it could be used!! Very disappointing stay!!

good... hotel was under renovations and there was a big party going on...but room was quiet and clean... and very very comfortable.... staff was great didn't´t get to have breakfast but it didn't´ matter

Remodeling noise & decreased lobby space. Great breakfast!

Very disappointed in this hotel! Got there late and had to deal with clogged sink and lack of sufficient towels. The temperature in one room was cold and hot in the other and the sofa bed was one of the worst I have ever slept on. There was no counter space around the sink in the bathroom which was very uncomfortable. Definitely needs the remodel in progress!

Very nice facility with lots of free perks included. Would have been nice if they had told me about them. I was in the corner room and there was no wifi on the far bed.

Dirty towels in our room, closet floor. Asked for extra blanket and it was dirty. Breakfast was a nightmare.. had to wait 40 min in line. the pool and hot tub were absolutely disgusting! The stench coming from the hot tub was almost unbearable. Not even close to the most pleasant hotel stay I've had.

to be rated a 4.5 star hotel,...it was nothing what we thought it would be.

Great pool and hot tub. Biggest gym I've ever seen in a motel. Absolutely best breakfast buffet....I mean, I would go there to have breakfast any day! Also, they have happy hour for thier guests every night with free cocktails! The room was clean and very nice. The bed was comfortable!

Good facility that is in need of a room update. Very expensive for level however common areas are acceptable. Food service was average but fresh. Room for improvement

The experience was great staff awesome breakfast and happy hour great. Whenever I travel now I will only book Embassy suites. Thank you for the best trip ever.

2401 Bass Pro Dr Grapevine TX

Hotel highlights

  • Close to Grapevine Mills Mall and SEA LIFE Grapevine Aquarium
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking

Embassy Suites by Hilton Dallas DFW Airport North places you within a mile (2 km) of popular attractions like Grapevine Mills Mall and SEA LIFE Grapevine Aquarium. This 3.5-star hotel welcomes guests with 329 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free self parking.


Dining

Start your day off right with a free cooked-to-order breakfast offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

A 55-inch Smart TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a living room.


Property features

Guests of Embassy Suites by Hilton Dallas DFW Airport North have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (USD 15 per night)—also useful is a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite One King and One Sofa Bed Non-Smoking

King 1 | Sleeps 4

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Full 2 | Sleeps 6

One King Balcony Corner Suite

King 1 | Sleeps 4

1 King Balcony Premium Suite

King 1 | Sleeps 4

Guest reviews for Embassy Suites by Hilton Dallas DFW Airport North

Everyone (21) Couples (7) Business (9) Family (15)
4
Everyone

By on Jul 9, 2019

Review comment responded on Jul 11, 2019

Dear Guest, Thank you for your review. I am happy to hear that you enjoyed your recent stay with us. We hope to have another opportunity to serve you, the next time you are in the Grapevine area. - Kyle M. Assistant General Manager

3
Family with small children

I was placed in an insect infeasted room. I showed pictures to management and the gave me a new room and $50 gift card to their in house restaurant.

By on Jun 17, 2019

Review comment responded on Jun 18, 2019

Dear Guest, Thank you for your review. I am sorry about the experience you had with us. I am sorry about the pests in your first room. We have treated any pest problem, and will continue to work on preventing them from continuing to be a problem. We hope to have another opportunity to serve you. - Kyle M. Assistant General Manager

5
Family with small children Families

Breakfast and happy hour was a nice surprise. The room was very clean and hotel was muxh nicer than expected. Especially for the price

By on Jun 15, 2019

Review comment responded on Jun 18, 2019

Dear Guest, Thank you for your review. I am happy to hear that you enjoyed your recent stay with us. I am glad that you enjoyed the complimentary breakfast and happy hour. We hope to see you back again soon. - Kyle M. Assistant General Manager

2
Business Business Travelers

At check in, I found the agent to be short, rude and indifferent. I arrived at 4:15 pm. The agent said that my room was not ready. When I told him that according to my reservation check in time was at 4:00, he told me in a terse and unprofessional manner that "Since you booked through Orbitz, none of those time commitments were valid. And other people who booked directly would have priority. Didn't you read the terms when you booked?" I had never seen such a disclaimer on Orbtz before. He kept letting people behind me to cut in front of me and attend to them. I had a conference call at 5:00 and needed to be in my room. At 4:45, another agent, who seemed to be a supervisor, seeing me standing there helpless, invited me to his desk and offered to assist. He said for him to let me have a room now, he had to downgrade my room. I told him I didn't care I just needed a room now. He quickly put me in a lower room and handed me the keys. What the first agent could have readily done.

By on Feb 22, 2019

1
Everyone

By on Oct 17, 2018

5
Everyone

The hotel stay was great but we had our vehicle broken into during the night.

By on Jun 21, 2018

3
Everyone

Breakfast, on Sunday in order to have bacon or sausage you must go through the breakfast to order line. Why was it not provided in the buffet? On Monday the two coffee machines were not setup and operating, the canister coffee was bitter and tasted terrible. The justification for staying at embassy suites and the night room rate is the breakfast and happy hour.

By , from Gilroy, CA on Jun 6, 2018

5
Everyone

Nice place. Staff could be more customer oriented

By , from st. louis on Feb 2, 2018

Review comment responded on Feb 6, 2018

Thank you for taking the time to review your stay. I am glad the property was to your liking but very sorry we fell short in the area of customer service. We will continue to learn and grow as team in efforts to exhibit exceptional service to our guest. Thank you,

2

inconsiderate staff

Everyone

I checked in at around 3:30 PM and had some work to do before a meeting I had that evening. I was placed in the room next to a meeting room and apparently the meeting had just ended. There was a lot of noise and banging coming from the room next to me so I called the front desk and they informed me that the staff was breaking the meeting room down and would be done shortly. I was good with this and continued working. Then the staff decided to have a very loud conversation right outside my room that included quite a few F bombs, I stepped outside to ask them to please lower the noise at which they replied they were working and it would be a bit. So I asked if they could stop cussing outside of my room. This did not elicit an apology but defensiveness and retribution. Every other trip to that room ended with a slamming door. I have never had this level of treatment at this level of hotel. We will never return. Also a Hilton Honors member like that mattered.

By on Dec 15, 2017

Review comment responded on Dec 18, 2017

Thank you for taking the time to express your concerns about your stay. I apologize for the noise and inappropriate language used outside your room. This situation could have been handled better and in a more professional manner. We certainly appreciate your continued loyalty to Hilton Honors and hope we get the chance to redeem ourselves in the not so distant future. Thank you,

5
Everyone

Hotel is very clean, up to date and spacious. We had a group of 15 and never had any difficulty getting a table in the dining area.

By on Nov 27, 2017

Review comment responded on Dec 4, 2017

Thank you so much for your kind review. We are glad we were able to meet or exceed your expectations. We look forward to your next stay. Thank you,

Embassy Suites by Hilton Dallas DFW Airport North

2401 Bass Pro Dr, Grapevine, TX 76051
url importing https://www.orbitz.com/Dallas-Hotels-Embassy-Suites-by-Hilton-Dallas-DFW-Airport-North.h281026-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.