Skip to main content
Beginning of main content

Holiday Inn Garland

3.0 out of 5.0

Recent guest reviews

Had a great experience at this hotel! Staff was friendly and prompt. Rooms were clean and comfy. My favorite part of our stay was the breakfast. Food was great - we ate in the restaurant area and got room service.

Pretty good for the suburbs. Nice front office staff. Nice if they included breakfast

Sink and shower drains very slow, sink fills quickly and you have to wait for it to drain during shaving etc. Shower is disgusting it drains very slowly and your stuck wading through a couple inches of water while showering,, yuck.

The staff and rooms were great. The air conditioner in the room was a little noisy. Bit besides that when we come that way we will stay there.

Great staff and very clean. Food has some to be desired.

Hotel was very busy but the room was clean and fairly quiet. Having to pay for breakfast in a hotel of this price range was OK and it was nice to have a waitress service.

Great hotel. The staff was very friendly and there are lots of great dining places in the area. I would definitely stay here again.

Wonderful hotel! Excellent Staff! Upbeat, personable, and friendly. Goes above and beyond. A place I will return to and have no hesitancy. Cleanliness, quiet, and centrally located.

Great location for visiting my son in Garland. Hotel was clean and comfortable.

Very clean and modern. Great location right next to several restaurants. Across the street from target and Wal-Mart. We requsted late checkout and they were great. Pool is large.

The people at the desk and restaurant were great. I can't wait to stay there again !

We had a great experience here except for the strange odor coming from the bathroom. My husband thought it might be coming from the traps but after running water in them, the smell was still there. Otherwise the room was nice, colors a little loud, and the staff was extremely helpful. We will stay there again.

We just wanted to get out of the house during the Memorial Day holiday and this Holiday Inn was a hit for us. It is on the George Bush toll road just east of downtown Plano near a large shopping complex. The are several of the mainstream chain restaurants in walking distance plus a water park, an IMAX theater for less than a 5-min drive.

This Holiday Inn had a great rate for a new, clean hotel. Very few guests, so quiet and private. Near restaurants, malls, the usual Dallas stuff, and right on the freeway for good access to everything aroound Garland and Richardson.

The rooms were nice and clean and quite large, however the bathrooms were very small for a room that size. The beds and pillows were very comfortable. We did call for an extra cot and pillows. They did eventually bring them to us but the service was slow and required more than one call. The bottom line: there are so many other choices in the same location as this hotel, I would try another one before I would go back to this one. This hotel will need to step it up to be able to compete with others in the area. We tried the breakfast on a Sunday. All they had was the buffet and it was NOT good. The eggs and meats were cold. The cereal and pastries were stale and there were not very many choices of each. Worst of all, it was way overpriced and because were had to get the buffet, the kids' food cost the same as the adults. Essentially, my child drank 1 glass of juice (which was NOT included with the buffet) and ate 1 bowl of cereal and half a stale pastry for $13. The buffet was hidden behind a wall where you couldn't see it when you walked in. If I had seen it first, I would not have eaten in their restaurant at all. The service in the restaurant was poor, as well.

We stayed one night in Holiday Inn, Garland,TX The room was good as in 4* hotel. Clean , comfortable. Comfortable bed

There are two Comfort Inns right next to each other - a little confusing. There are stairs down to some of the rooms. Otherwise, fine basic accommodation, a little pricey, but the room was large enough for three people (two beds).

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Holiday Inn Garland

Everyone (4) Couples (5) Business (2) Family (4) Other (2)
5

great hotel - excellent breakfast!

Everyone

Had a great experience at this hotel! Staff was friendly and prompt. Rooms were clean and comfy. My favorite part of our stay was the breakfast. Food was great - we ate in the restaurant area and got room service.

By on Jun 5, 2017

Review comment responded on Jun 7, 2017

Dear valued guest, Thank you for taking the time to share your recent experience at the Holiday Inn Garland North. We appreciate your feedback. Thank you for the 5 star rating and for the generous comments about the friendly staff, your room and the food. The staff takes great pride in providing excellent service, clean rooms and great food. We will be sure to share your survey with them as we know they will enjoy your comments. Again, thank you for the survey and for your business.

3
Everyone

Pretty good for the suburbs. Nice front office staff. Nice if they included breakfast

By on Apr 24, 2017

Review comment responded on Apr 26, 2017

Dear Anonymous, Thank you for staying at the Holiday Inn Garland North and for taking the time to share your recent experience with us. We appreciate your feedback. We would like to apologize to you for not cleaning your room one day. The housekeeping staff is very thorough when cleaning their assigned rooms. Sometimes guests leave a "do not disturb" on their door and the housekeeper will not clean that room on that day. Your issue with the room has been reported to the Housekeeping Manager to research as to what happened. We wanted to let you know that as a full service hotel, we do offer package rates that include breakfast and we encourage you to check our website the next time you have plans to travel to Garland. Again, thank you for the survey and for the kind comments about the staff and hotel.

2

sink & shower drainage.

Everyone

Sink and shower drains very slow, sink fills quickly and you have to wait for it to drain during shaving etc. Shower is disgusting it drains very slowly and your stuck wading through a couple inches of water while showering,, yuck.

By on Oct 14, 2016

Review comment responded on Oct 17, 2016

Dear Guest, Thank you very much for staying at the Holiday Inn Garland and thank you very much for sharing your experience with the hotel staff. We want to let you know that we have addressed our concerns and want to apologize for any inconvenience we may have caused you while a valued guest at the Holiday Inn Garland. We hope this one time issue will not deter you from staying with us again when travel brings you back to the Garland area.

5

hotel close to relative's we were visiting.

Everyone

The staff and rooms were great. The air conditioner in the room was a little noisy. Bit besides that when we come that way we will stay there.

By on Feb 23, 2016

Review comment responded on Mar 21, 2016

Thank you for staying with us at the Holiday Inn Garland North, we appreciate your business and we would love to serve you on your next visit. Sincerely, Amjad Asaad General Manager

4

trip

Couples

Great staff and very clean. Food has some to be desired.

By on Oct 28, 2015

4

business tip

BusinessTravelers

Hotel was very busy but the room was clean and fairly quiet. Having to pay for breakfast in a hotel of this price range was OK and it was nice to have a waitress service.

By on Oct 17, 2015

4

great hotel

BusinessTravelers

Great hotel. The staff was very friendly and there are lots of great dining places in the area. I would definitely stay here again.

By on Aug 27, 2015

5

much needed staycation

Singles

Wonderful hotel! Excellent Staff! Upbeat, personable, and friendly. Goes above and beyond. A place I will return to and have no hesitancy. Cleanliness, quiet, and centrally located.

By on Jul 21, 2014

3

meeting the grandkids

Couples

Great location for visiting my son in Garland. Hotel was clean and comfortable.

By on Nov 24, 2013

4

great hotel

Families

Very clean and modern. Great location right next to several restaurants. Across the street from target and Wal-Mart. We requsted late checkout and they were great. Pool is large.

By on Aug 5, 2013