Room, 1 King Bed, Non Smoking (LEISURE)
from $100
Holiday Inn Garland
3.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 17 reviews
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Recent guest reviews
Had a great experience at this hotel! Staff was friendly and prompt. Rooms were clean and comfy. My favorite part of our stay was the breakfast. Food was great - we ate in the restaurant area and got room service.
Pretty good for the suburbs. Nice front office staff. Nice if they included breakfast
Sink and shower drains very slow, sink fills quickly and you have to wait for it to drain during shaving etc. Shower is disgusting it drains very slowly and your stuck wading through a couple inches of water while showering,, yuck.
The staff and rooms were great. The air conditioner in the room was a little noisy. Bit besides that when we come that way we will stay there.
Great staff and very clean. Food has some to be desired.
Hotel was very busy but the room was clean and fairly quiet. Having to pay for breakfast in a hotel of this price range was OK and it was nice to have a waitress service.
Great hotel. The staff was very friendly and there are lots of great dining places in the area. I would definitely stay here again.
Wonderful hotel! Excellent Staff! Upbeat, personable, and friendly. Goes above and beyond. A place I will return to and have no hesitancy. Cleanliness, quiet, and centrally located.
Great location for visiting my son in Garland. Hotel was clean and comfortable.
Very clean and modern. Great location right next to several restaurants. Across the street from target and Wal-Mart. We requsted late checkout and they were great. Pool is large.
The people at the desk and restaurant were great. I can't wait to stay there again !
We had a great experience here except for the strange odor coming from the bathroom. My husband thought it might be coming from the traps but after running water in them, the smell was still there. Otherwise the room was nice, colors a little loud, and the staff was extremely helpful. We will stay there again.
We just wanted to get out of the house during the Memorial Day holiday and this Holiday Inn was a hit for us. It is on the George Bush toll road just east of downtown Plano near a large shopping complex. The are several of the mainstream chain restaurants in walking distance plus a water park, an IMAX theater for less than a 5-min drive.
This Holiday Inn had a great rate for a new, clean hotel. Very few guests, so quiet and private. Near restaurants, malls, the usual Dallas stuff, and right on the freeway for good access to everything aroound Garland and Richardson.
The rooms were nice and clean and quite large, however the bathrooms were very small for a room that size. The beds and pillows were very comfortable. We did call for an extra cot and pillows. They did eventually bring them to us but the service was slow and required more than one call. The bottom line: there are so many other choices in the same location as this hotel, I would try another one before I would go back to this one. This hotel will need to step it up to be able to compete with others in the area. We tried the breakfast on a Sunday. All they had was the buffet and it was NOT good. The eggs and meats were cold. The cereal and pastries were stale and there were not very many choices of each. Worst of all, it was way overpriced and because were had to get the buffet, the kids' food cost the same as the adults. Essentially, my child drank 1 glass of juice (which was NOT included with the buffet) and ate 1 bowl of cereal and half a stale pastry for $13. The buffet was hidden behind a wall where you couldn't see it when you walked in. If I had seen it first, I would not have eaten in their restaurant at all. The service in the restaurant was poor, as well.
We stayed one night in Holiday Inn, Garland,TX The room was good as in 4* hotel. Clean , comfortable. Comfortable bed
There are two Comfort Inns right next to each other - a little confusing. There are stairs down to some of the rooms. Otherwise, fine basic accommodation, a little pricey, but the room was large enough for three people (two beds).
Guest reviews for Holiday Inn Garland
great hotel - excellent breakfast!
Everyone
Had a great experience at this hotel! Staff was friendly and prompt. Rooms were clean and comfy. My favorite part of our stay was the breakfast. Food was great - we ate in the restaurant area and got room service.
Everyone
Pretty good for the suburbs. Nice front office staff. Nice if they included breakfast
Review comment
Bret U responded on Apr 26, 2017
Dear Anonymous, Thank you for staying at the Holiday Inn Garland North and for taking the time to share your recent experience with us. We appreciate your feedback. We would like to apologize to you for not cleaning your room one day. The housekeeping staff is very thorough when cleaning their assigned rooms. Sometimes guests leave a "do not disturb" on their door and the housekeeper will not clean that room on that day. Your issue with the room has been reported to the Housekeeping Manager to research as to what happened. We wanted to let you know that as a full service hotel, we do offer package rates that include breakfast and we encourage you to check our website the next time you have plans to travel to Garland. Again, thank you for the survey and for the kind comments about the staff and hotel.
sink & shower drainage.
Everyone
Sink and shower drains very slow, sink fills quickly and you have to wait for it to drain during shaving etc. Shower is disgusting it drains very slowly and your stuck wading through a couple inches of water while showering,, yuck.
Review comment
Bret U responded on Oct 17, 2016
Dear Guest, Thank you very much for staying at the Holiday Inn Garland and thank you very much for sharing your experience with the hotel staff. We want to let you know that we have addressed our concerns and want to apologize for any inconvenience we may have caused you while a valued guest at the Holiday Inn Garland. We hope this one time issue will not deter you from staying with us again when travel brings you back to the Garland area.
hotel close to relative's we were visiting.
Everyone
The staff and rooms were great. The air conditioner in the room was a little noisy. Bit besides that when we come that way we will stay there.
Review comment
Amjad A responded on Mar 21, 2016
Thank you for staying with us at the Holiday Inn Garland North, we appreciate your business and we would love to serve you on your next visit. Sincerely, Amjad Asaad General Manager
trip
Couples
Great staff and very clean. Food has some to be desired.
business tip
BusinessTravelers
Hotel was very busy but the room was clean and fairly quiet. Having to pay for breakfast in a hotel of this price range was OK and it was nice to have a waitress service.
great hotel
BusinessTravelers
Great hotel. The staff was very friendly and there are lots of great dining places in the area. I would definitely stay here again.
much needed staycation
Singles
Wonderful hotel! Excellent Staff! Upbeat, personable, and friendly. Goes above and beyond. A place I will return to and have no hesitancy. Cleanliness, quiet, and centrally located.
meeting the grandkids
Couples
Great location for visiting my son in Garland. Hotel was clean and comfortable.
great hotel
Families
Very clean and modern. Great location right next to several restaurants. Across the street from target and Wal-Mart. We requsted late checkout and they were great. Pool is large.
Dear valued guest, Thank you for taking the time to share your recent experience at the Holiday Inn Garland North. We appreciate your feedback. Thank you for the 5 star rating and for the generous comments about the friendly staff, your room and the food. The staff takes great pride in providing excellent service, clean rooms and great food. We will be sure to share your survey with them as we know they will enjoy your comments. Again, thank you for the survey and for your business.