Great hotel, but tight spot in downtown. Would think parking would be included for hotel guests.
Great for families
Our room was not ready at check in time - we had to wait over 30 mins. Stayed 2 nights with no cleaning or towel refresh. I expected more for $300/nt
We chose this hotel as a middle ground from Colorado to Dallas. It was perfect. It was clean and spacious rooms for our larger family. The modern look was pleasing. Beds were comfortable. The city itself seemed quiet and not much to do. The restaurant was convenient on property and had a nice range in price points. I felt the staff were pleasant.
Great suite for
Like the facility, didn’t like the parking charge
It was very nice. Parking was terrible and trying to park to check in was worse
The water features were very pleasing. Parking was ok
The Embassy is a great place to stay. The rooms were large, clean and well thought out. The staff was pleasant and taking appropriate COVID precautions.
Arrived to find that the hotel was overbooked and was turned away at 1am. Told I couldn’t get a refund and would need to work directly with Orbitz since I booked through a 3rd party ... so got to make a fun phone call while driving around Amarillo looking for a new hotel, just got get my money back. Not ideal.
The room was very clean which is comforting during these times. It was a god sized room with a living area on the opposite side of the room. Things to note: The thermostat is in the living area. The sleeping area stayed very cold as the thermostat never really hit the desire temp to shut off. The remote for the tv was missing its back plate and there should be a light over the sink in the bathroom. The staff was pleasant. Due to COVID, room service was the only way to get a meal. This was a smart execution on social ditancing.
Great spot to stay on our way to Colorado. We will come back! The breakfast buffet was a little less impressive than the last time we stayed, where there were eggs or omelettes cooked to order and lots of fresh options. This time only an omelette station which was OK, just not as good. Nonetheless, I'll stay here again!
Embassy Suites by Hilton Amarillo Downtown places you next to Globe-News Center and Amarillo City Hall. This 226-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free cooked-to-order breakfast is served each morning from 6:00 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Refrigerators, microwaves, and coffee makers are also available. Weekly housekeeping is available.
Built in 2017, the brand new Embassy Suites by Hilton Amarillo Downtown offers an indoor pool, a 24-hour gym, and a sauna. Valet parking is offered for USD 30.00 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Great hotel, but tight spot in downtown. Would think parking would be included for hotel guests.
Great for families
Thank you for the fantastic rating, Kendal! We endeavor to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Amarillo Downtown! We can't wait to see you again soon.
Our room was not ready at check in time - we had to wait over 30 mins. Stayed 2 nights with no cleaning or towel refresh. I expected more for $300/nt
Thank you for your feedback, Jennifer. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. Our COVID protocol is to only clean stayover roooms upon request. We apologize the team did nto make you aware of this procedure. We do hope you wil give us another opportunity to serve you and deomonstrate It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
We chose this hotel as a middle ground from Colorado to Dallas. It was perfect. It was clean and spacious rooms for our larger family. The modern look was pleasing. Beds were comfortable. The city itself seemed quiet and not much to do. The restaurant was convenient on property and had a nice range in price points. I felt the staff were pleasant.
Thanks for the 4/5 rating, Nicole! We're thrilled you enjoyed your time at Embassy Suites by Hilton Amarillo Downtown so much! We look forward to sharing an even better experience with you soon.
Great suite for
thank you Toni! So happy you enjoyed your visit
Thank you for staying with us!
thank you for taking the time to post your feedback
Like the facility, didn’t like the parking charge
glad you enjoyed the hotel. I understand the parking charge can be frustrating. As the garage is owned by the city we do need to charge. I do hope this will not deter you from staying with us again!
So happy you enjoyed your time with us!
thank you for posting your rating
Thank you for taking the time to share your 4/5 review with us, Maria.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again.