Skip to main content
Beginning of main content

Recent guest reviews

Great hotel, but tight spot in downtown. Would think parking would be included for hotel guests.

Great for families

Our room was not ready at check in time - we had to wait over 30 mins. Stayed 2 nights with no cleaning or towel refresh. I expected more for $300/nt

We chose this hotel as a middle ground from Colorado to Dallas. It was perfect. It was clean and spacious rooms for our larger family. The modern look was pleasing. Beds were comfortable. The city itself seemed quiet and not much to do. The restaurant was convenient on property and had a nice range in price points. I felt the staff were pleasant.

Great suite for

Like the facility, didn’t like the parking charge

It was very nice. Parking was terrible and trying to park to check in was worse

The water features were very pleasing. Parking was ok

The Embassy is a great place to stay. The rooms were large, clean and well thought out. The staff was pleasant and taking appropriate COVID precautions.

Arrived to find that the hotel was overbooked and was turned away at 1am. Told I couldn’t get a refund and would need to work directly with Orbitz since I booked through a 3rd party ... so got to make a fun phone call while driving around Amarillo looking for a new hotel, just got get my money back. Not ideal.

The room was very clean which is comforting during these times. It was a god sized room with a living area on the opposite side of the room. Things to note: The thermostat is in the living area. The sleeping area stayed very cold as the thermostat never really hit the desire temp to shut off. The remote for the tv was missing its back plate and there should be a light over the sink in the bathroom. The staff was pleasant. Due to COVID, room service was the only way to get a meal. This was a smart execution on social ditancing.

Great spot to stay on our way to Colorado. We will come back! The breakfast buffet was a little less impressive than the last time we stayed, where there were eggs or omelettes cooked to order and lots of fresh options. This time only an omelette station which was OK, just not as good. Nonetheless, I'll stay here again!

South Buchanan Street Amarillo TX

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Onsite dining
  • Indoor pool

Embassy Suites by Hilton Amarillo Downtown places you next to Globe-News Center and Amarillo City Hall. This 226-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Free cooked-to-order breakfast is served each morning from 6:00 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Refrigerators, microwaves, and coffee makers are also available. Weekly housekeeping is available.


Property features

Built in 2017, the brand new Embassy Suites by Hilton Amarillo Downtown offers an indoor pool, a 24-hour gym, and a sauna. Valet parking is offered for USD 30.00 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Premium Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

2 Queen Beds | Sleeps 6

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 6

Suite, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

2 Queen Beds | Sleeps 6

Guest reviews for Embassy Suites by Hilton Amarillo Downtown

Everyone (17) Couples (1) Family (9)
4
Family with small children

Great hotel, but tight spot in downtown. Would think parking would be included for hotel guests.

By on Oct 28, 2022

Review comment responded on Oct 30, 2022

Thank you for taking the time to share your 4/5 review with us, Maria.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again.

5
Family

Great for families

By , from Dallas on Aug 8, 2022

Review comment responded on Aug 9, 2022

Thank you for the fantastic rating, Kendal! We endeavor to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Amarillo Downtown! We can't wait to see you again soon.

3
Family

Our room was not ready at check in time - we had to wait over 30 mins. Stayed 2 nights with no cleaning or towel refresh. I expected more for $300/nt

By on May 23, 2022

Review comment responded on Jun 10, 2022

Thank you for your feedback, Jennifer. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. Our COVID protocol is to only clean stayover roooms upon request. We apologize the team did nto make you aware of this procedure. We do hope you wil give us another opportunity to serve you and deomonstrate It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.

4
Family

We chose this hotel as a middle ground from Colorado to Dallas. It was perfect. It was clean and spacious rooms for our larger family. The modern look was pleasing. Beds were comfortable. The city itself seemed quiet and not much to do. The restaurant was convenient on property and had a nice range in price points. I felt the staff were pleasant.

By on Mar 12, 2022

Review comment responded on Mar 13, 2022

Thanks for the 4/5 rating, Nicole! We're thrilled you enjoyed your time at Embassy Suites by Hilton Amarillo Downtown so much! We look forward to sharing an even better experience with you soon.

5
Everyone

Great suite for

By on Oct 8, 2021

Review comment responded on Oct 8, 2021

thank you Toni! So happy you enjoyed your visit

5
Everyone

By on Jul 3, 2021

Review comment responded on Jul 19, 2021

Thank you for staying with us!

5
Everyone

By on Jun 10, 2021

Review comment responded on Jun 21, 2021

thank you for taking the time to post your feedback

5
Business Business

Like the facility, didn’t like the parking charge

By on May 12, 2021

Review comment responded on May 12, 2021

glad you enjoyed the hotel. I understand the parking charge can be frustrating. As the garage is owned by the city we do need to charge. I do hope this will not deter you from staying with us again!

5
Everyone

By on Mar 24, 2021

Review comment responded on Apr 6, 2021

So happy you enjoyed your time with us!

4
Everyone

By on Mar 6, 2021

Review comment responded on Mar 16, 2021

thank you for posting your rating

Embassy Suites Amarillo Downtown

550 South Buchanan Street, Amarillo, TX 79101
url importing http://www.orbitz.com/Amarillo-Hotels-Embassy-Suites-by-Hilton-Amarillo-Downtown.h16272130-p2.Hotel-Reviews
There was an error importing /Amarillo-Hotels-Embassy-Suites-by-Hilton-Amarillo-Downtown.h16272130-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Amarillo-Hotels-Embassy-Suites-by-Hilton-Amarillo-Downtown.h16272130-p2.Hotel-Reviews

Frequently asked questions