Extended Stay America - Dallas - Plano2.5 out of 5.0
Recent guest reviews
Please stay away from this property. The carpet stinks, keys dont work, internet does not work, no utensil in the kitchen, dryer does not work, unproffessional stuff.Some are almost rude or indifferent. Only positives are the price and the location.
Like an earlier review stated, things in the room are a bit worn looking, plus the evening desk staff would be away for long periods of time. I had to ask several times for kitchen items. After the first call, I went down and there was no one there. I called again later and was told they would be up shortly. After another hour, I called again and was told I told them I didn't need anything (guessing they went to the wrong room). Overall, reasonably clean and comfortable, but could use updating and more attentive employees.
While the room was smaller than others in the same chain I've stayed in the room was clean and quite, even with the room facing the highway. The furniture was a bit shop-worn. The light over the sink could be brighter. Overall an OK place to stay with get amenities nearby.
Overall not a bad hotel. Front desk personnel are friendly. However, the office personnel at night can be absent for extended periods or asleep at the desk. Despite the construction to the lobby, the general appearance of the hotel is good. The queen sized beds are comfortable and rooms are fairly clean. I’ve spent many nights at this hotel as a temporary home. My one real complaint is the odors that are emitted from every room. Pets are allowed in this hotel leading to the he overall smell. Please take a can of air freshener to mask the smell. Bathroom and shower is ok and fairly modern. Occasionally not as clean as it should be with old towels left behind the door and commode not spic and span.Breakfast consist of muffins or breakfast bars and coffee. You can request dishes and cookware for your room. Just call the front desk. Parking is ample and restaurants are very nearby. On a scale of 1 to 10, I would rate this hotel a 7. This score is better than some of the other ESA hotels in the in the North Dallas area.
awesome room good price great friendly staff awesome i enjoyed my stay here and would recommend to all of anyone nice place peaceful and felt safe and was very comfortable here as if i were right at home safe no problems at all with any thing very laid back and clean everywhere nice place
The front desk staff are very nice people. The district manager “Tammy” the most unprofessional person I have seen. I would describe her as ghetto and unprofessional, I would even call her a racist. The housekeepers don’t do the best job cleaning the rooms. They will tidy the room but make your bed with the same dirty sheets so I would say clean your own room if you want it clean. It’s a safe building and it’s in a great location. Would I recommend it not after my interaction with the thing they hired as the district manager “Tammy”.
I had a great stay. The hotel was spotless clean & tidy. No trash or smelly hallways and room was just perfect. Audrey was the best, she did a great job with a smile at all times. Will visit again. CNG
This is a very nice place to stay. Cooperative staff, amenities and facilities provided by the hotel makes you feel at home. Other good thing is they provide free shuttle service for corporates ( pick and drop facility), free grab and go breakfast and free unlimited wifi. I had a wonderful stay at this place and would definitely recommend to others.
The atmosphere at the Plano ESA is upbeat and lively. The staff is first class. Kudos to Audrey K. for her outstanding service and positive attitide. Enjoying my stay immensely. Will highly recommend!
I sincerely enjoy this hotel but things have to change as I have written. thank you for being there. I had lived in plano for 36 years with my business and I saw this hotel built so I understand what I'm talking about.
- Close to Shops at Willow Bend
- Free on-the-go breakfast on weekdays
- Free WiFi in rooms and public areas
- Free parking
Shops at Willow Bend is within a mile (2 km) of Extended Stay America - Dallas - Plano, and other popular sites like Arbor Hills Nature Preserve are within a couple of miles (3 km). This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. The Shops at Legacy is also 2.8 mi (4.6 km) away.
Free on-the-go breakfast is included with your stay and awaits you on weekdays from 6:00 AM to 9:30 AM.
The 123 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Guests of Extended Stay America - Dallas - Plano enjoy a fitness center, free WiFi in public areas, and a meeting room. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Reviews from Trip Advisor
46.0% of guests recommend this hotelTotal of 36 reviews