Extended Stay America - Dallas - Plano2.5 out of 5.0
Recent guest reviews
Hotel was cheap and in a good location. The hotel was accurately described online and we had a very positive experience. I would stay at this hotel again for sure.
Nothing too impressive about this hotel but staff was nice and was ok for price/location. Check in was at 3 pm but when we arrived at 6:45pm we were told the room we booked was not ready and to come back in an hour and a half. The guy at the desk was very apologetic but this was disappointing after being on the road all day. The next day when leaving the room we discovered our door did not lock and the front desk said we could just leave our stuff in an unlocked room and they would fix it while we were gone- uh, no! The next morning we were greeted by a big roach in the kitchette area of our room! We did not swim because the pool was a greenish hazy color. This hotel is definately not a 3 star by any means!
From out of town. Room fairly clean. A/C squealed all night and didn't seem to work well. Room next to exit, so lots of noise.
I stayed at this hotel for 3 nights. Not only did I not get fresh towels or housekeeping service, I could not even get the trash in my rom emptied.
This was an average stay, Well for the most part. Pros: full kitchen Cons: Fire alarm went off at 1am 2 of the 4 nights The TV SUCKED it didn't have any inputs to hook up anything If your looking for a good cheap place to stay with no frills this is it.
2nd floor hallway smelled like urine. Windows were open to air it out. My room's carpet was badly stained. Put towels down to walk on. Desk chair missing wheels.
The location was great, but the rooms were small with broken closet doors, ants, and the front desk service was lacking. (had to make 3-4 calls/and go down to the front desk to get assistance).
Shops at Willow Bend is within a mile (2 km) of Extended Stay America - Dallas - Plano, and other popular sites like Arbor Hills Nature Preserve are within a couple of miles (3 km). This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. The Shops at Legacy is also 2.8 mi (4.6 km) away.
Free continental breakfast is included with your stay and awaits you on weekdays from 6 AM to 9:30 AM.
The 123 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Guests of Extended Stay America - Dallas - Plano enjoy a fitness center, free WiFi in public areas, and a meeting room. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.