Extended Stay America - Dallas - Plano2.5 out of 5.0
Recent guest reviews
This is a very nice place to stay. Cooperative staff, amenities and facilities provided by the hotel makes you feel at home. Other good thing is they provide free shuttle service for corporates ( pick and drop facility), free grab and go breakfast and free unlimited wifi. I had a wonderful stay at this place and would definitely recommend to others.
The atmosphere at the Plano ESA is upbeat and lively. The staff is first class. Kudos to Audrey K. for her outstanding service and positive attitide. Enjoying my stay immensely. Will highly recommend!
I sincerely enjoy this hotel but things have to change as I have written. thank you for being there. I had lived in plano for 36 years with my business and I saw this hotel built so I understand what I'm talking about.
Clean rooms friendly staff and right next to a Saltgrass. I have a yearly conference in that area. The hotel is very accessible. Good price and quality stay. Plenty of places to eat. Not noisy. I would recommend this place to stay.
Staff was amazing, so was the room. I had to call the desk because a dog defecated in the hall and they had it clean in seconds. Wish wifi and breakfast wasn't as bad as they are, but everything else was amazing
Not impressed - staff was very nice but cleanliness was not impressive. Would have moved to another hotel if I hadn't already paid for the length of my stay. Would recommend keeping the place cleaner.
Had and amazing stay and they treated us like family. I felt at home there. I would definitely come back to this hotel if I ever have to travel again. I couldn't thank the staff enough for being amazing.
This hotel is a great option to stay in Plano especially for those who have come to work at Plano. It is one of the most economical, I could find in Plano. The location is awesome- you can find a lot of eating and daily shopping options within 10 minutes walk. The rooms are clean and adequate in size for 1 person. They also provide free pick and drop to nearby offices. They do provide a "grab-and-go" breakfast that is limited to coffee, tea, muffins and oats. You can also cook you own food as they provide induction stove, microwave oven and refrigerator. The utensils and cutlery is availble from reception.
This is my new Favorite place to stay. It is by far the gem of all Extended Stay Hotels I have visited. Having a really great staff on ALL shifts really impressed me even more. I stayed for two months and am about to sign up for another two months. The rooms are fantastic and I would rather stay here than most hotels for several reasons. I am a tall person and I'm also over 50 so I have traveled around enough to know a really great deal when I get one. This place is at the top of my charts. Karen in particular was always ready at a moments notice with all the information I needed but the entire staff seems to be so competent and helpful. From extra towels, billing questions or a bar of soap. They always had me covered. The manager Luisa seems like she can do anything by taking care of requests for information, billing or anything else efficiently and effortlessly because she knows here job. Very competent and pleasant which is what travelers like me really appreciate. They also have a customer relations department that you can go to for other questions or accommodations. They communicate well and follow up like clock work. Thanks to the district manager (Steven) who has made my Christmas away from home a little better. It's impressive to see a company that has such good people at every level. They are certainly doing several things right!
I believed this "extended stay" type of hotel to be one that has all of the amenities already in the room. But I get there to find out that they have taken out ALL of the pots, pans, coffee maker, plates and silverware. WHAT? That's right. If you want them, you have to ask for them. THAT was the whole reason for staying at an extended stay hotel. So that I could have my own coffee every morning that I make, and so that I could cook whenever I want without having to go to a restaurant. They have what they call a Grab and Go breakfast. It's not what you think. Either they have you choose from prepackaged muffins, a granola bar or oatmeal that you make for yourself in a coffee cup. But I will never, ever stay at an Extended Stay America again. No coffee makers, plates, pots and pans, etc. AND if you want your room cleaned, you HAVE TO PAY another $10 a day. No thanks. It was so not what I expected. Especially for that part of town.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 91 reviews