Extended Stay America - Dallas - Plano2.5 out of 5.0
Recent guest reviews
The front desk staff are very nice people. The district manager “Tammy” the most unprofessional person I have seen. I would describe her as ghetto and unprofessional, I would even call her a racist. The housekeepers don’t do the best job cleaning the rooms. They will tidy the room but make your bed with the same dirty sheets so I would say clean your own room if you want it clean. It’s a safe building and it’s in a great location. Would I recommend it not after my interaction with the thing they hired as the district manager “Tammy”.
I had a great stay. The hotel was spotless clean & tidy. No trash or smelly hallways and room was just perfect. Audrey was the best, she did a great job with a smile at all times. Will visit again. CNG
This is a very nice place to stay. Cooperative staff, amenities and facilities provided by the hotel makes you feel at home. Other good thing is they provide free shuttle service for corporates ( pick and drop facility), free grab and go breakfast and free unlimited wifi. I had a wonderful stay at this place and would definitely recommend to others.
The atmosphere at the Plano ESA is upbeat and lively. The staff is first class. Kudos to Audrey K. for her outstanding service and positive attitide. Enjoying my stay immensely. Will highly recommend!
I sincerely enjoy this hotel but things have to change as I have written. thank you for being there. I had lived in plano for 36 years with my business and I saw this hotel built so I understand what I'm talking about.
Clean rooms friendly staff and right next to a Saltgrass. I have a yearly conference in that area. The hotel is very accessible. Good price and quality stay. Plenty of places to eat. Not noisy. I would recommend this place to stay.
Staff was amazing, so was the room. I had to call the desk because a dog defecated in the hall and they had it clean in seconds. Wish wifi and breakfast wasn't as bad as they are, but everything else was amazing
Not impressed - staff was very nice but cleanliness was not impressive. Would have moved to another hotel if I hadn't already paid for the length of my stay. Would recommend keeping the place cleaner.
Had and amazing stay and they treated us like family. I felt at home there. I would definitely come back to this hotel if I ever have to travel again. I couldn't thank the staff enough for being amazing.
This hotel is a great option to stay in Plano especially for those who have come to work at Plano. It is one of the most economical, I could find in Plano. The location is awesome- you can find a lot of eating and daily shopping options within 10 minutes walk. The rooms are clean and adequate in size for 1 person. They also provide free pick and drop to nearby offices. They do provide a "grab-and-go" breakfast that is limited to coffee, tea, muffins and oats. You can also cook you own food as they provide induction stove, microwave oven and refrigerator. The utensils and cutlery is availble from reception.
- Close to Shops at Willow Bend
- Free on-the-go breakfast on weekdays
- Free WiFi in rooms and public areas
- Free parking
Shops at Willow Bend is within a mile (2 km) of Extended Stay America - Dallas - Plano, and other popular sites like Arbor Hills Nature Preserve are within a couple of miles (3 km). This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Prestonwood Baptist Church and St. Andrew Methodist Church are also nearby.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM.
The 123 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Guests of Extended Stay America - Dallas - Plano enjoy a fitness center, free WiFi in public areas, and a meeting room. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 31 reviews