Nothing in particular, the double chocolate cup cake was nice
They put us in a room that accepts pets, the tv remote was chewed up, the room smelled, the floor was sticky... I've stayed in this hotel before in non-pet room and it was ok. Just make sure they don't give you a pet room if you don't have pets with you.
Easy access to 2 major highways which makes it convenient to get anywhere fast.
Hotel was cheap and in a good location. The hotel was accurately described online and we had a very positive experience. I would stay at this hotel again for sure.
Nothing too impressive about this hotel but staff was nice and was ok for price/location. Check in was at 3 pm but when we arrived at 6:45pm we were told the room we booked was not ready and to come back in an hour and a half. The guy at the desk was very apologetic but this was disappointing after being on the road all day. The next day when leaving the room we discovered our door did not lock and the front desk said we could just leave our stuff in an unlocked room and they would fix it while we were gone- uh, no! The next morning we were greeted by a big roach in the kitchette area of our room! We did not swim because the pool was a greenish hazy color. This hotel is definately not a 3 star by any means!
From out of town. Room fairly clean. A/C squealed all night and didn't seem to work well. Room next to exit, so lots of noise.
I stayed at this hotel for 3 nights. Not only did I not get fresh towels or housekeeping service, I could not even get the trash in my rom emptied.
This was an average stay, Well for the most part. Pros: full kitchen Cons: Fire alarm went off at 1am 2 of the 4 nights The TV SUCKED it didn't have any inputs to hook up anything If your looking for a good cheap place to stay with no frills this is it.
2nd floor hallway smelled like urine. Windows were open to air it out. My room's carpet was badly stained. Put towels down to walk on. Desk chair missing wheels.
The location was great, but the rooms were small with broken closet doors, ants, and the front desk service was lacking. (had to make 3-4 calls/and go down to the front desk to get assistance).
Located within a mile (2 km) of Shops at Willow Bend, Extended Stay America - Dallas - Plano is within 2 miles (3 km) of Arbor Hills Nature Preserve. This 123-room hotel has free in-room WiFi, free self parking, and a fitness center.
The 123 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America - Dallas - Plano, guests have access to a fitness center, free WiFi in public areas, and a meeting room. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Nothing in particular, the double chocolate cup cake was nice
They put us in a room that accepts pets, the tv remote was chewed up, the room smelled, the floor was sticky... I've stayed in this hotel before in non-pet room and it was ok. Just make sure they don't give you a pet room if you don't have pets with you.
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Easy access to 2 major highways which makes it convenient to get anywhere fast.
Jill, thank you for choosing Extended Stay America. We are delighted to know you were so impressed with our location nearby the highways and that you had a perfect stay here. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Hotel was cheap and in a good location. The hotel was accurately described online and we had a very positive experience. I would stay at this hotel again for sure.
Nothing too impressive about this hotel but staff was nice and was ok for price/location. Check in was at 3 pm but when we arrived at 6:45pm we were told the room we booked was not ready and to come back in an hour and a half. The guy at the desk was very apologetic but this was disappointing after being on the road all day. The next day when leaving the room we discovered our door did not lock and the front desk said we could just leave our stuff in an unlocked room and they would fix it while we were gone- uh, no! The next morning we were greeted by a big roach in the kitchette area of our room! We did not swim because the pool was a greenish hazy color. This hotel is definately not a 3 star by any means!
From out of town. Room fairly clean. A/C squealed all night and didn't seem to work well. Room next to exit, so lots of noise.
I stayed at this hotel for 3 nights. Not only did I not get fresh towels or housekeeping service, I could not even get the trash in my rom emptied.
This was an average stay, Well for the most part. Pros: full kitchen Cons: Fire alarm went off at 1am 2 of the 4 nights The TV SUCKED it didn't have any inputs to hook up anything If your looking for a good cheap place to stay with no frills this is it.
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management