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Comfort Inn & Suites Plano East

2.5 out of 5.0

Recent guest reviews

Heater was not working the first night, it was extremely cold, they replaced the unit next day.

We chose this location, because we have stayed at other comfort inn in the past. We figured we would have a good experience. Well the front desk people were very nice, especially the young black woman she went out of her way to try and find my husband a recliner to use in our room due to him having back surgery on the Tueday and needed something more comfortable. She was unable to find one and expressed her apologies to us. The bed we were told were new, but these beds made my back hurt from being stiff as a board. I had to literally sleep on the extra pillows from the other beds. The bathroom was not the cleanest. There were ants all over the sink area. We were on the second floor! There were also lady bugs all over the room. We would kill some and the next day there would be more. On the third day we were there I tried to make coffee for my husband, but the coffee machine was broken. Asked for a new one and did not check it before the guy left. When I went to make my husband some coffee there was no filter tray to put the coffee in! My husband and I just did not even bother calling down. On a positive note the breakfast each day was very enjoyable.

not a hotel designed for the business traveler. no - and I mean zero internet service. elevators are in need of repair. A/C labors unnecessarily.

Easy check in. Spotless brst area. great protein selection and friendly staff

I've styed at this hotel on more than one occasion, it truly is the perfect place to stay. The rooms are clean, the staff is very helpful. Can't beat the price either.

Pleasant staff and good hotel. Quick check in and good breakfast.

Night one failed to notice no smoke alarm on wall. Told front desk next day..no big deal to her. Got back that night no smoke alarm. Called front desk "that person doesn't work until tomorrow". No apology or different rm. I said need new room. Room 2 by elevators loud and smoke alarm no green light. Room 3 finally working smoke alarm. Talked to manager next day. One night comped.

Nice clean room. Nice tv with many channels. AC worked great, shower was excellent, bed was very comfortable. Breakfast was as expected.

We have stayed at this facility twice in the past month for a total of 8 days. We had a great time, close to everything and the staff is great.

The rooms are old and out of date. Carpet needs replaced in the worst way. Room had great space, but hotel rooms need updated. They are doing common areas. When I arrived there was a bulb broke on the floor that was about 30 min before being cleaned up.

After fighting Dallas traffic it was so nice to come to a great hotel room! And the bkfst choices were awesome! When I visit family in Dallas again I'm definitely coming back here :)

Holiday Inn has always maintained a good reputation for fine accomidations at reasonable cost. But what we found at their Plano site was a staff who were so pleasent and so accomidating . It makes a difference to us travelers, and my wife and I would like to thank all of them

My room was clean, the breakfast was pretty good, staff was very pleasant. It was an average hotel and I found nothing that was spectacular about it, but I found nothing horribly wrong either. I would stay there again.

Very courteous and helpful. Went above and beyond to make my stay enjoyable. Nice selection on continental breakfast.

The staff was very friendly. The hotel was clean and nice. They could use to update the TV's. The breakfast was good. The room were clean and nice.

Clean and comfortable. Staff was very accomadating and friendly

Wifi is HORIBLE, so is the Plug In Ethernet - Unable to get any thing done with timeouts, frequent log-ins, and slower than dialup speeds. TV is old, tired... whole room felt "old"

Close to malls, restaurants, senior center, good buffet breakfast variety; friendly housekkeeper; friendly hostess at breakfast bar; near interstate; fitness center; big rooms; suggested to spray rooms with deodorizer; utilized computer at business center; was able to watch television while eating breakfast. wish the pool were inside for cooler days. hairdryer and coffee service in room, as well as microwave and frig.

This has to be my worst experience staying in a hotel. The room was so dirty that we all kept sneezing because of the dust. The elevator was smelly. The water in the swimming pool was dirty, had cigratte buds in it, and mold on the walls.

fantastic experience all around

700 E Central Pkwy Plano TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of ArtCentre of Plano, Comfort Inn & Suites Plano East is within 2 miles (3 km) of Collin Creek Mall. This 137-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Plano Convention Center is also 3 mi (4.8 km) away.


Dining

Free buffet breakfast is included with your stay.


Rooms

The 137 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are also available.


Property features

Guests staying at Comfort Inn & Suites Plano East enjoy an outdoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Comfort Inn & Suites Plano East

Everyone (6) Business (7) Couples (3) Family (3) Other (2)
3
Everyone

Heater was not working the first night, it was extremely cold, they replaced the unit next day.

By on Feb 17, 2018

Review comment responded on Feb 19, 2018

Dear Valued Guest, Thanks for your stay at the Comfort Inn & Suites. Its nice that you liked everything about the hotel but for the check out mess. We are sorry and apologize for the inconvenience. We shall definitely inquire and take necessary actions so that it is redressed and never repeated. Please do visit us again and we shall ensure a seamless and comfortable stay. Best Regards, Hotel Manager.

3

left wanting more...

Everyone

We chose this location, because we have stayed at other comfort inn in the past. We figured we would have a good experience. Well the front desk people were very nice, especially the young black woman she went out of her way to try and find my husband a recliner to use in our room due to him having back surgery on the Tueday and needed something more comfortable. She was unable to find one and expressed her apologies to us. The bed we were told were new, but these beds made my back hurt from being stiff as a board. I had to literally sleep on the extra pillows from the other beds. The bathroom was not the cleanest. There were ants all over the sink area. We were on the second floor! There were also lady bugs all over the room. We would kill some and the next day there would be more. On the third day we were there I tried to make coffee for my husband, but the coffee machine was broken. Asked for a new one and did not check it before the guy left. When I went to make my husband some coffee there was no filter tray to put the coffee in! My husband and I just did not even bother calling down. On a positive note the breakfast each day was very enjoyable.

By , from California, Missouri on Dec 18, 2017

Review comment responded on Dec 21, 2017

Dear Guest, Thanks for staying at the Comfort Inn & Suites Plano during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

3

say no to business travelers

BusinessTravelers

not a hotel designed for the business traveler. no - and I mean zero internet service. elevators are in need of repair. A/C labors unnecessarily.

By , from OK on Jul 17, 2017

5

smelled brand new

Everyone

Easy check in. Spotless brst area. great protein selection and friendly staff

By , from Louisiana on Jul 28, 2016

5

great stay

Everyone

I've styed at this hotel on more than one occasion, it truly is the perfect place to stay. The rooms are clean, the staff is very helpful. Can't beat the price either.

By , from Lawton, Ok on Jun 9, 2016

4

good location in plano

Everyone

Pleasant staff and good hotel. Quick check in and good breakfast.

By , from Ft Lauderdale on May 2, 2016

1

failure on smoke alarms

Everyone

Night one failed to notice no smoke alarm on wall. Told front desk next day..no big deal to her. Got back that night no smoke alarm. Called front desk "that person doesn't work until tomorrow". No apology or different rm. I said need new room. Room 2 by elevators loud and smoke alarm no green light. Room 3 finally working smoke alarm. Talked to manager next day. One night comped.

By , from OK on Mar 17, 2016

5

great business hotel

BusinessTravelers

Nice clean room. Nice tv with many channels. AC worked great, shower was excellent, bed was very comfortable. Breakfast was as expected.

By on Oct 22, 2015

5

house huntinf trip

Couples

We have stayed at this facility twice in the past month for a total of 8 days. We had a great time, close to everything and the staff is great.

By on Mar 20, 2015

3

needs tlc

BusinessTravelers

The rooms are old and out of date. Carpet needs replaced in the worst way. Room had great space, but hotel rooms need updated. They are doing common areas. When I arrived there was a bulb broke on the floor that was about 30 min before being cleaned up.

By on Feb 21, 2015