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Recent guest reviews

I liked the location and the surrounding area was kind of quiet

Moved rooms twice. Staff didn’t want to help. Will not be back!!!

The housekeepers were very understanding during my ten days of medical visits, and sick days when I could not leave the room due to migraines and vertigo. Very nice staff. And there is a nice tree at the back of the property to park your rental car under to protect it from the infamous hail storms in the area.

Were not able to check in until 4 - no rooms ready. One particular person at the front desk was VERY disagreeable, gave TERRIBLE customer service; others were better at customer service.

Hotel was very clean and convenient location and close to everything like shopping and restaurant

Convenient to restaurants, highway, downtown Plano.

Amazing staff the breakfast ladies were the sweetest

The staff was wonderful. I enjoyed my stay. They help me out while I was in distress. I had a very disappointment with another hotel. I thank Julie for helping me . Her patience was wonderful. Thank you again.🙂😁

Heater was not working the first night, it was extremely cold, they replaced the unit next day.

We chose this location, because we have stayed at other comfort inn in the past. We figured we would have a good experience. Well the front desk people were very nice, especially the young black woman she went out of her way to try and find my husband a recliner to use in our room due to him having back surgery on the Tueday and needed something more comfortable. She was unable to find one and expressed her apologies to us. The bed we were told were new, but these beds made my back hurt from being stiff as a board. I had to literally sleep on the extra pillows from the other beds. The bathroom was not the cleanest. There were ants all over the sink area. We were on the second floor! There were also lady bugs all over the room. We would kill some and the next day there would be more. On the third day we were there I tried to make coffee for my husband, but the coffee machine was broken. Asked for a new one and did not check it before the guy left. When I went to make my husband some coffee there was no filter tray to put the coffee in! My husband and I just did not even bother calling down. On a positive note the breakfast each day was very enjoyable.

not a hotel designed for the business traveler. no - and I mean zero internet service. elevators are in need of repair. A/C labors unnecessarily.

Easy check in. Spotless brst area. great protein selection and friendly staff

I've styed at this hotel on more than one occasion, it truly is the perfect place to stay. The rooms are clean, the staff is very helpful. Can't beat the price either.

Pleasant staff and good hotel. Quick check in and good breakfast.

Night one failed to notice no smoke alarm on wall. Told front desk next day..no big deal to her. Got back that night no smoke alarm. Called front desk "that person doesn't work until tomorrow". No apology or different rm. I said need new room. Room 2 by elevators loud and smoke alarm no green light. Room 3 finally working smoke alarm. Talked to manager next day. One night comped.

Nice clean room. Nice tv with many channels. AC worked great, shower was excellent, bed was very comfortable. Breakfast was as expected.

We have stayed at this facility twice in the past month for a total of 8 days. We had a great time, close to everything and the staff is great.

The rooms are old and out of date. Carpet needs replaced in the worst way. Room had great space, but hotel rooms need updated. They are doing common areas. When I arrived there was a bulb broke on the floor that was about 30 min before being cleaned up.

After fighting Dallas traffic it was so nice to come to a great hotel room! And the bkfst choices were awesome! When I visit family in Dallas again I'm definitely coming back here :)

E Central Pkwy Plano TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Comfort Inn & Suites Plano East is located within a mile (2 km) of Interurban Railway Museum and ArtCentre of Plano. This hotel has 137 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast.


Rooms

The 137 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests of Comfort Inn & Suites Plano East have access to an outdoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Inn & Suites Plano East

Everyone (11) Business (7) Couples (3) Family (6) Other (2)
4
Family

I liked the location and the surrounding area was kind of quiet

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

Dear Guest, Thank you so much for your stay at our hotel. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

1
Family with small children Business Business

Moved rooms twice. Staff didn’t want to help. Will not be back!!!

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Dear Guest Thank you for your candid review. I'm terribly sorry that our staff's behavior was not helpful. The staff received additional training in the courteous manner in which our valued guests are to be treated. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not completely satisfy you. Please visit us again. Sincerely Hotel Manager

4
Everyone

The housekeepers were very understanding during my ten days of medical visits, and sick days when I could not leave the room due to migraines and vertigo. Very nice staff. And there is a nice tree at the back of the property to park your rental car under to protect it from the infamous hail storms in the area.

By on Jul 2, 2019

Review comment responded on Jul 30, 2019

Hello Guest, We thank you for the stay at our hotel. It is so kind of you to note your kind appreciation for our staff members for their dedicated hospitality. They have done promptly what is expected from them to satisfy an esteemed guest like you. It is our privilege to welcome guests like you and look forward to your next visit. Sincerely, Hotel Manager.

3
Family

Were not able to check in until 4 - no rooms ready. One particular person at the front desk was VERY disagreeable, gave TERRIBLE customer service; others were better at customer service.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Dear Guest Thank you for your candid review. I’m sorry for the front desk staff behavior not helpful. The staff received additional training in the courteous manner in which our valued guests are to be treated. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not completely satisfy you. Please visit us again. Sincerely Hotel Manager

4
Family

Hotel was very clean and convenient location and close to everything like shopping and restaurant

By , from Round Rock on Feb 11, 2019

Review comment responded on Feb 13, 2019

Dear Guest, Thank you for choosing our hotel for your hotel. We are really very overwhelmed by the wonderful feedback for our hotel. Glad it served your purpose of the stay, as our hotel is close to your areas of attractions. Please visit us again. Sincerely, Hotel Manager

4
Everyone

Convenient to restaurants, highway, downtown Plano.

By on Jan 2, 2019

Review comment responded on Jan 5, 2019

Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that liked everything about our hotel and convenient location, which was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

5
Everyone

Amazing staff the breakfast ladies were the sweetest

By on Dec 3, 2018

Review comment responded on Dec 5, 2018

Dear guest Thanks for staying with us. I am glad that you liked our staff services and breakfast. Certainly, a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcoming you again at the earliest, Sincerely, Hotel Manager

5
Everyone

By on Oct 25, 2018

Review comment responded on Oct 26, 2018

Dear Guest, Thanks for your kind comments. I’m glad we could satisfy you, as we do so many others each day. Thanks again for giving 5-star rating. Sincerely, Hotel Manager

4
Everyone

The staff was wonderful. I enjoyed my stay. They help me out while I was in distress. I had a very disappointment with another hotel. I thank Julie for helping me . Her patience was wonderful. Thank you again.🙂😁

By , from Memphis TN on Jun 6, 2018

Review comment responded on Jun 13, 2018

Dear Valued Guest, Thanks for staying with us and the encouraging review. It is our privilege to have guests like you. We are glad to know that you liked our hospitality and also thank you for appreciating Julie. It is nice to note that you found the place, room features and the price great. We look forward to see you back here soon!!! Best Regards, Hotel Manager.

3
Everyone

Heater was not working the first night, it was extremely cold, they replaced the unit next day.

By on Feb 17, 2018

Review comment responded on Feb 19, 2018

Dear Valued Guest, Thanks for your stay at the Comfort Inn & Suites. Its nice that you liked everything about the hotel but for the check out mess. We are sorry and apologize for the inconvenience. We shall definitely inquire and take necessary actions so that it is redressed and never repeated. Please do visit us again and we shall ensure a seamless and comfortable stay. Best Regards, Hotel Manager.

Comfort Inn & Suites Plano East

700 E Central Pkwy, Plano, TX 75074
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