Great rooms, great service, heated pool, and hot tub.
They placed a sticker on the door stating it was clean. The bathroom was clearly not. there was a significant amount of the previous guests hair in the tub, sink, and the floor. I requested service to clean another person's pubic hair out the shower and they made it difficult to obtain service. Once the cleaning was performed I would give it a D on effort and cleanliness. Unfortunately the front desk staff was condescending and rude as well. Do not recommend.
Everything was clean and well taken care of! Nice lobby!
Great staff, beautiful updated lobby and rooms. The beds were comfortable, pool was very nice and Starbucks on site was a nice plus.
I didn’t like that there was no complimentary breakfast.
The room was nice, 1 of the 2 people I encountered upon check in was good. the first person was aggressive. I stepped out and when I came back so walked away so the second person helped me. I have not had any issues with the other DoubleTrees I've stayed at.
The whole building was very clean and the staff was pleasant and helpful. The warm cookie was the best!!
Clean friendly staff....close to restaurants and shopping
The service was great! We had asked for a roll-away bed and it was delivered almost immediately. Classy-looking hotel but the layout is spread out and slightly confusing. Would have been helpful to have more signage throughout the building as to where things were located. Also would have liked to have had a refrigerator in the room.
Nice hotel. Service restairant and was okay. I would return.
We liked the location, close to Cheyenne Mountain Zoo!
The room was amazing for the price we paid. The bathroom was very modern and clean.
The hotel did a great job with the renovation and had this been 1 month sooner or later my issue likely would have been a non issue, but the building is on a boiler chill system which means you only get cold or hot in the rooms from an AC stand point and in my opinion they flicked the switch too early bc my family and kids were sweating all night with the AC on 60 degrees not realizing the real issue. When I spoke to the lady at the front desk and told her it was very uncomfortable bc we thought the AC was broke, she explained the situation then went on telling me about my bill and the charges. I expressed my desire for some reduction bc it was a very uncomfortable night of sleep and she basically said there was nothing that she could do because this room was booked through Orbitz and offered some bottles of water.....are you kidding me! I then began to explain to her why that shouldn’t matter bc she (the hotel) was going to get one way or another and she again kept refusing to do anything so rather than starting off day 1 of vacation requesting to speak to the hotel manager I walked away and told her I would be writing a review.
Located in Southwest Colorado Springs within a short stroll of Broadmoor World Arena, DoubleTree by Hilton Colorado Springs is within a 10-minute drive United States Olympic Complex. This 4-star hotel has 299 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Colorado Springs, and a short drive from Cheyenne Mountain Zoo and Pikes Peak Center.
In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:00 AM.
All 299 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include laptop-compatible safes, phones, and ironing boards. Housekeeping is available once per stay.
DoubleTree by Hilton Colorado Springs features an indoor pool, a children's pool, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.
Great rooms, great service, heated pool, and hot tub.
They placed a sticker on the door stating it was clean. The bathroom was clearly not. there was a significant amount of the previous guests hair in the tub, sink, and the floor. I requested service to clean another person's pubic hair out the shower and they made it difficult to obtain service. Once the cleaning was performed I would give it a D on effort and cleanliness. Unfortunately the front desk staff was condescending and rude as well. Do not recommend.
I am so sorry your stay was anything less than perfect! Please allow me to make this right for you.
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.
Everything was clean and well taken care of! Nice lobby!
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.
Great staff, beautiful updated lobby and rooms. The beds were comfortable, pool was very nice and Starbucks on site was a nice plus.
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.
I didn’t like that there was no complimentary breakfast.
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.
The room was nice, 1 of the 2 people I encountered upon check in was good. the first person was aggressive. I stepped out and when I came back so walked away so the second person helped me. I have not had any issues with the other DoubleTrees I've stayed at.
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.
Thank you for your review.
The whole building was very clean and the staff was pleasant and helpful. The warm cookie was the best!!
Thank you for your feedback.
Thank you for taking the time to review our hotel.
Thank you for the great review!