No issues. Everything was good. Will use the hotel in the future.
The property was ok so was the service. Bed was poorly made with sheets that were too small. Covers had a cluster of hair on them which was shocking!
The hotel had no reservation from Orbitz because they just send itinerary numbers. After an hour and half on the phone and getting hung up on twice fro orbitz agents. The man was very patient with me, also he contacted the manager over text an offered me a better rate, but it was non-refundable from orbitz of course.
Well first of all the guy at the front desk was very nice when we check in to our room and he was nice even help ys finding a place to eat but when we got to our room was where the problem start we unpacked went out to eat got back started to get ready for bed pull coverd back and there you have it the sheets were pop they were owb the wrong side hair in the beds with spots and when we call the front desk act as if it wasn't a problem we had to repack load up go down the hall to another room and the night auditor decided to finally brings us the keys to keep us from coming down stairs and when i tried to show him the problem he said he would make a note to the manager never look at the problem period it so after the move the next morning i went to front desk told the lady the problem sbow her the pictures and she said manager would love to see them she comes out and introduced my self to her told her my other room numbet show her the pictures and she said she apologized but the manager or district manager had pass and she just got over there and thats wasnt and exuse but she apologized and said she would do something with the room which she took 20 dollars off each night really so i have pictures and i call corporate and i call Orbitz this should not have happened and all the housekeeper name was ashley she left a nice note saying thanks and she hope we enjoy the stay as if she really clean the room your decision to go here but never again for me
Located 1.1 mi (1.8 km) from Hamilton Place Mall, Tru By Hilton Chattanooga Hamilton Place is within a 15-minute drive of other popular attractions like Chattanooga Convention Center. This 90-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
All 90 individually decorated rooms provide refrigerators, free newspapers, and free local calls. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also available.
Built in 2019, the brand new Tru By Hilton Chattanooga Hamilton Place features a health club, a business center, and coffee in a common area. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has express check-in.
No issues. Everything was good. Will use the hotel in the future.
The property was ok so was the service. Bed was poorly made with sheets that were too small. Covers had a cluster of hair on them which was shocking!
The hotel had no reservation from Orbitz because they just send itinerary numbers. After an hour and half on the phone and getting hung up on twice fro orbitz agents. The man was very patient with me, also he contacted the manager over text an offered me a better rate, but it was non-refundable from orbitz of course.
Well first of all the guy at the front desk was very nice when we check in to our room and he was nice even help ys finding a place to eat but when we got to our room was where the problem start we unpacked went out to eat got back started to get ready for bed pull coverd back and there you have it the sheets were pop they were owb the wrong side hair in the beds with spots and when we call the front desk act as if it wasn't a problem we had to repack load up go down the hall to another room and the night auditor decided to finally brings us the keys to keep us from coming down stairs and when i tried to show him the problem he said he would make a note to the manager never look at the problem period it so after the move the next morning i went to front desk told the lady the problem sbow her the pictures and she said manager would love to see them she comes out and introduced my self to her told her my other room numbet show her the pictures and she said she apologized but the manager or district manager had pass and she just got over there and thats wasnt and exuse but she apologized and said she would do something with the room which she took 20 dollars off each night really so i have pictures and i call corporate and i call Orbitz this should not have happened and all the housekeeper name was ashley she left a nice note saying thanks and she hope we enjoy the stay as if she really clean the room your decision to go here but never again for me
Thank you so much for taking the time to give us an awesome rating! We hope to see you again here at Tru, and we look forward to providing you with an another amazing stay.
We are glad that here at Tru Chattanooga we could provide you with a room and service that met your standards and liking! We hope to see you sooner than later, so that we can provide you with another awesome stay. Thank you for taking the time to give us feedback.
Thank you for taking the time to let us know about your experience, and we will work on correcting this and making sure everything is clean and measuring up to Tru and Hilton standards moving forward! Stay safe, and thanks again.