I checked into the property to rest for the night after traveling the entire day. I booked 2 rooms and was told that they were rooms that had previously had dogs in them and if they smelled too bad that other arrangements could be made. While they did smell like dog, we were only sleeping there so we didn’t see it being a problem. Our party divided into the 2 rooms and that is when we found out that the room my husband, myself, our 8 year old and our 9 month old baby was sleeping in had a faulty AC unit and the temperature was in the low 80’s and rising. I went down to the lobby and spoke with the lady at the front desk. She was wonderful and immediately called the manager and he instructed her to give us a fan and for her to tell us he’d arrange to have it fixed and that they would give us a discount for the inconvenience. It got all the way up to 86° and after 5 hours of struggling to sleep we finally just packed up and got ready to leave. I stopped by the front desk on my way out and when I found the lady who was working the front desk I told her what I had been told the night before and she told me she was leaving a note for the manager. Two days later I received an invoice for each of my rooms showing a discount given however I was charged the full amount for both rooms. I contacted Orbitz (who I booked the rooms through) and they told me that the hotel charged me the full rate for the rooms. No one responds when trying to contact for a resolution. I’d avoid this hotel.
Located in Lookout Valley Neighborhood Association, Super 8 by Wyndham Chattanooga Lookout Mountain TN is within a few miles (5 km) of sights such as Ruby Falls and Raccoon Mountain Caverns. This 70-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is offered each morning.
42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include refrigerators, microwaves, and coffee makers.
Renovated in 2019, Super 8 by Wyndham Chattanooga Lookout Mountain TN offers free WiFi in public areas, a seasonal outdoor pool, and express check-out. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This hotel also has a vending machine.
I checked into the property to rest for the night after traveling the entire day. I booked 2 rooms and was told that they were rooms that had previously had dogs in them and if they smelled too bad that other arrangements could be made. While they did smell like dog, we were only sleeping there so we didn’t see it being a problem. Our party divided into the 2 rooms and that is when we found out that the room my husband, myself, our 8 year old and our 9 month old baby was sleeping in had a faulty AC unit and the temperature was in the low 80’s and rising. I went down to the lobby and spoke with the lady at the front desk. She was wonderful and immediately called the manager and he instructed her to give us a fan and for her to tell us he’d arrange to have it fixed and that they would give us a discount for the inconvenience. It got all the way up to 86° and after 5 hours of struggling to sleep we finally just packed up and got ready to leave. I stopped by the front desk on my way out and when I found the lady who was working the front desk I told her what I had been told the night before and she told me she was leaving a note for the manager. Two days later I received an invoice for each of my rooms showing a discount given however I was charged the full amount for both rooms. I contacted Orbitz (who I booked the rooms through) and they told me that the hotel charged me the full rate for the rooms. No one responds when trying to contact for a resolution. I’d avoid this hotel.
Dear Guest, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Chattanooga Lookout Mountain TN. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.