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Recent guest reviews

We only stayed one night coming and returning from our drive to Florida. The staff was very helpful and friendly. The food in the bar was good. The beds were incredibly comfortable.

Very friendly staff, very clean, very comfortable room. Amenities were nice.

Like the service and surroundings. We also enjoyed the pool and the rooftop bar. The smoked agave was incredible!!

It was a pleasant experience and the front desk was accommodating.

The floor to ceiling windows and the shower is definitely a plus!

Very pleasant I enjoyed my stay the staff was always helpful

Location is great. Service is efficient. Only knock is their primary bar and restaurant on the roof is closed on Sunday.

My husband and I arrived at the Westin at midnight. Earlier that day we called to confirm a late check-in, and the Westin confirmed it was okay and a room would be available for us when we arrived. But unfortunately for us that did not happen and they gave our room away. On top of that, they also denied that there was ever a reservation for us there when we already prepaid for the room a month in advance. So, we contacted Orbitz to confirm that we did purchase that hotel room. They contacted the Westin, but the Westin still denied that they had a reserved room for us. They just didn't want to admit that they gave away our room. So, when we arrived there the hotel was fully booked at midnight and we were stranded without a room even though they were aware that our flight was coming in late. This is the worst customer service experience we've ever had at out of all the times that we've travelled. I suggest for anyone who is thinking about staying at a Westin not to stay there if you want excellent customer service. There are equally if not better hotels out there that value their customers and would've gone out of their way to help someone in a similar situation instead of leaving them stranded with no place to stay at midnight.

Nice and so convenient . We always get a room there when going to a show at the Tivoli

I enjoyed my stay at the Westin. I had booked a room with "Mountain view" but instead got a room that faced the building (the building is L-shaped), but thanks to the gold reflective windows, I got to see the sunrise through the reflection instead. I did not bring this issue up to the front desk because I was there for business and not really for the view, so it was not a big deal for me. I ordered room service and it was great! They brought it to me hot and had all the condiments you could ever need. They were prompt on picking up the tray, without me even having to call them to pick it up! The view from Alchemy (upstairs bar/restaurant) was outstanding. The fitness center is awesome! They have all the equipment a regular gym would have, but added the special touch of water and fresh sweat towels. The pool was the cherry on top. It's on the second floor, so you get a good view. The pool itself has ankle-deep water level for lounging, but also had a deep center for swimming. The little cabanas were awesome and perfect for hanging by the pool. I used the robe in my room and it was comfortable, the towels were ultra soft, and the toiletries smell amazing. The Westin has really thought of everything!

Our stay at this hotel was exceptional. The staff were the kindest, most warm and friendly people!!! They were wonderful. Our favorite area was the outside patio- lovely in the evenings as well as mornings. You can order drinks or food- we really could have stayed there all night! The rooms were outstanding; clean and comfortable. We stay at Westin hotels a lot, and noted that this is our favorite one! We had a amazing night's rest. There are wonderful food choices downstairs in glass cases; we ordered those and they tasted like they had been sitting in glass cases for some time- but we knew that when we ordered, so it was expected. We would stay here again in a second!

Be aware. $15 a day for parking. Ac that wont get cold enough and food subpar and over priced

Very friendly greeting upon arrival. No self park. Everyone must valet. Lobby is beautiful and so are elevators. Did find hair in bathroom and on bedspread - not mine.

I would recommend this to anyone. It was a very nice hotel.

My wife and I were very pleased with our stay at the new Westin in downtown Chattanooga. Everything was well-appointed and top-notch. The staff was very friendly and helpful. We look forward to staying again sometime.

Everything was great, except for the restaurants. It's brand new, so maybe they have some kinks to get worked out.

Pine Street Chattanooga TN

Hotel highlights

  • Walking distance to Tivoli Theatre and Tennessee Aquarium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Chattanooga, The Westin Chattanooga is within a 5-minute walk of Tivoli Theatre and within 15 minutes of other popular attractions like Tennessee Aquarium. This 259-room, 4-star hotel welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

All 259 rooms feature refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and 49-inch LED TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of The Westin Chattanooga have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is available for USD 17 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for The Westin Chattanooga

Everyone (13) Couples (4) Family (2)
5
Partner Couples

We only stayed one night coming and returning from our drive to Florida. The staff was very helpful and friendly. The food in the bar was good. The beds were incredibly comfortable.

By on Mar 11, 2021

Review comment responded on Mar 14, 2021

Hi Thank you for your feedback and for staying with us. We hope to see you again soon. Tom Underwood General Manager

5
Everyone

By on Mar 1, 2021

Review comment responded on Mar 15, 2021

Thank you so much for staying with us! We appreciate and value your feedback.

5
Everyone

By on Dec 29, 2020

5
Everyone

By on Dec 24, 2020

5
Partner Couples

Very friendly staff, very clean, very comfortable room. Amenities were nice.

By , from TN on Oct 12, 2020

5
Friends

Like the service and surroundings. We also enjoyed the pool and the rooftop bar. The smoked agave was incredible!!

By , from Tennessee on Aug 20, 2020

4
Family

It was a pleasant experience and the front desk was accommodating.

By on Aug 3, 2020

4
Everyone

The floor to ceiling windows and the shower is definitely a plus!

By on Apr 18, 2020

5
Friends

Very pleasant I enjoyed my stay the staff was always helpful

By on Jul 7, 2019

5
Partner Couples

Location is great. Service is efficient. Only knock is their primary bar and restaurant on the roof is closed on Sunday.

By on Jun 24, 2019

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