The staff was very rude and the room was not clean. The staff were not friendly and unhelpful
The Room was very nice, and the front desk was very attentive. Because of COVID there was no maid service cleaning the rooms during our stay but they were very accommodating in spite of.
Location was perfect! Room was very comfortable. Breakfast was the one thing that could improve.
Location to restaurants and attractions was fine. Parking garage was too close to hotel entry. This made checking in difficult. No free parking. No free internet. No complimentary breakfast. Other hotels offer all these amenities free! Also bathroom door and toilet seat were broken when arrived. Toilet seat was a cheap plastic one and kept breaking!
No safes in the room. The toilet seat was wobbly needed repair. Door to bathroom was glass and your couldn’t leave the light on at night to see where you were going. Should put a night light somewhere.
Great location. Our room wasn’t very cool no matter how we adjusted the thermostat. Staff - from front desk, valet, to housekeeping- were all very friendly.
We had a wonderful stay, great service, great staff and beautiful room!
It is a nice hotel and AMAZING staff. Everyone was the BEST I have experienced recently. The only thing missing was a safe in the room. A safe is usually standard in a hotel this size and price range.
Clean, quiet, comfortable. Great downtown location.
Brett at the front desk made a great first impression on our family during our check-in and that made a world of difference in setting us up for a great experience during our stay. Sadly, having to pay for parking was a big turnoff that would affect our decision in returning.
Room was just average and renovation going on across the hall with constant banging. Pool closed due to renovation. Should really let people know about this before booking. Coffee maker in room, but no coffee, sugar or cups. Expected more out of Marriott.
Staff was attentive, personal and professional. Will return!
Overall good experience. Hotel food was not the best, but staff very helpful.
Car was robbed while in valet care. Several expensive items taken.
i've stayed this hotel first time for me. Here is middle of downtown and it's easy to accesss amywhere.
Stayed here for a convention. The convention center was attached to the hotel which made it convenient. Great staff, good facilities, rooms good, but are in need of updating. No room safes, or refrigerators.
Located in Downtown Chattanooga, Chattanooga Marriott Downtown is a short distance from popular attractions such as Chattanooga Convention Center and Creative Discovery Museum. This 3.5-star hotel has 341 guestrooms and offers an indoor pool, a 24-hour fitness center, and a 24-hour business center. It's in central Chattanooga and also close to AT&T Field and Tennessee Aquarium.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.
The 341 rooms are individually decorated and have an array of amenities, including coffee makers, phones, and ironing boards. 55-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Beds sport down comforters and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Desks and wardrobes or closets are other standard amenities. Change of towels is available on request.
Guests staying at Chattanooga Marriott Downtown enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 12 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-in.
The staff was very rude and the room was not clean. The staff were not friendly and unhelpful
I am very sorry you did not have an excellent experience with us during your stay. We have talked to our staff to prevent anything of the sorts in the future Thank you for the feedback.
The Room was very nice, and the front desk was very attentive. Because of COVID there was no maid service cleaning the rooms during our stay but they were very accommodating in spite of.
Thank you for your patronage. We greatly appreciate your feedback, as well as your understanding during this time. We hope to welcome you back to Chattanooga and make your stay Brilliant again!
Location was perfect! Room was very comfortable. Breakfast was the one thing that could improve.
Location to restaurants and attractions was fine. Parking garage was too close to hotel entry. This made checking in difficult. No free parking. No free internet. No complimentary breakfast. Other hotels offer all these amenities free! Also bathroom door and toilet seat were broken when arrived. Toilet seat was a cheap plastic one and kept breaking!
We are sorry to hear you did not enjoy your experience with us. Unfortunately, at a full service hotel extra amenities usually are not included. We will take you comments into consideration and pass your recommendations to the necessary staff.
No safes in the room. The toilet seat was wobbly needed repair. Door to bathroom was glass and your couldn’t leave the light on at night to see where you were going. Should put a night light somewhere.
I sincerely apologize that your stay with us had some less than perfect issues. I will bring this to the attention of the necessary department so we can stop these issues from happening in the future.
Great location. Our room wasn’t very cool no matter how we adjusted the thermostat. Staff - from front desk, valet, to housekeeping- were all very friendly.
We apologize the temperature in the room was not satisfactory for you. We will look into the issue so it does not continue, but we are happy to hear out staff made you feel welcome and comfortable. If you find yourself back in Chattanooga we would love to host you again!
Thank you so much for the great feedback, we are glad you enjoyed your stay with us!
Good day! Thank you for your kind rating of your recent experience at the Chattanooga Marriott Downtown! We hope to have the opportunity to host you again soon!
Good Afternoon, Thank you for your response!