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Chattanooga Marriott Downtown

3.5 out of 5.0
Overview Reviews Amenities & Policies
2 Carter Plaza, Chattanooga, TN
1-844-663-2269
4.0
out of 5
"Good!"
See all 43 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Location to restaurants and attractions was fine. Parking garage was too close to hotel entry. This made checking in difficult. No free parking. No free internet. No complimentary breakfast. Other hotels offer all these amenities free! Also bathroom door and toilet seat were broken when arrived. Toilet seat was a cheap plastic one and kept breaking!

No safes in the room. The toilet seat was wobbly needed repair. Door to bathroom was glass and your couldn’t leave the light on at night to see where you were going. Should put a night light somewhere.

Great location. Our room wasn’t very cool no matter how we adjusted the thermostat. Staff - from front desk, valet, to housekeeping- were all very friendly.

We had a wonderful stay, great service, great staff and beautiful room!

It is a nice hotel and AMAZING staff. Everyone was the BEST I have experienced recently. The only thing missing was a safe in the room. A safe is usually standard in a hotel this size and price range.

Clean, quiet, comfortable. Great downtown location.

Brett at the front desk made a great first impression on our family during our check-in and that made a world of difference in setting us up for a great experience during our stay. Sadly, having to pay for parking was a big turnoff that would affect our decision in returning.

Room was just average and renovation going on across the hall with constant banging. Pool closed due to renovation. Should really let people know about this before booking. Coffee maker in room, but no coffee, sugar or cups. Expected more out of Marriott.

Staff was attentive, personal and professional. Will return!

Overall good experience. Hotel food was not the best, but staff very helpful.

Car was robbed while in valet care. Several expensive items taken.

i've stayed this hotel first time for me. Here is middle of downtown and it's easy to accesss amywhere.

Stayed here for a convention. The convention center was attached to the hotel which made it convenient. Great staff, good facilities, rooms good, but are in need of updating. No room safes, or refrigerators.

This hotel is downtown and it is pretty easy to get around in Chattanooga with the free shuttle running about every 15 minutes. The valets at the hotel were excellent - very polite and one of them gave us excellent directions the morning we checked out. I asked the same question to a member of the desk staff when we checked out and her answer made absolutely no sense at all. Our room was hot and the air conditioner never worked properly during our stay. They sent the maintenance guy to check it out. He said it was cooling, but it took hours for the room to get cool and we had to keep the curtains completely closed the entire time (2 days). The maid knocked on the door way too early, and when we asked her to come back later, she said she couldn't. I then asked her just to leave some clean towels and she pretended that she didn't understand English (although she understood perfectly just minutes before when I asked her to come back later). We could hear talking and the tv from the next room, and lots of noise from the halls. If you sat on the edge of the bed, you were in danger of sliding off. The bed was way too soft.

Everything was great from the check in process to the customer care, the room and amenities.

From the time we pulled up to the hotel until we left, the staff was friendly and helpful. They offered to park our vehicle, handle our luggage, and the lady that checked us in even offered to make us dinner reservations. When we got to our room, it was clean and inviting. After being on the road for several days, this was a refreshing stop.

Loved the hotel but they did not clean the room one day and I had to call down to the desk and it did not get cleaned until 8 pm. Breakfast in the hotel was not good. Do not waste money. Staff was very friendly but housekeepers did not speak English so could not communicate with them.

Carter Plaza Chattanooga TN

Hotel highlights

  • Walking distance to Chattanooga Convention Center and Tivoli Theatre
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Chattanooga, Chattanooga Marriott Downtown is a short distance from popular attractions such as Chattanooga Convention Center and Creative Discovery Museum. This 3.5-star hotel welcomes guests with 341 rooms and conveniences like an indoor pool, a 24-hour fitness center, and a 24-hour business center. It's in central Chattanooga and also close to AT&T Field and Tennessee Aquarium.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 341 air-conditioned rooms feature coffee makers, phones, and ironing boards. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

Guests staying at Chattanooga Marriott Downtown enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is USD 11 per day (USD 15 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for USD 15 per person roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3
$91* Per night/room Dec 20 - Dec 21

Room, 1 King Bed with Sofa bed, City View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 2 Double Beds

2 Double Beds | Sleeps 5

Room, 2 Double Beds

2 Double Beds | Sleeps 5

Concierge Room, Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Chattanooga Marriott Downtown

Everyone (12) Business (7) Couples (10) Family (11) Other (1) Friends (2)
5
Everyone

By on Nov 24, 2019

3
Partner Couples

Location to restaurants and attractions was fine. Parking garage was too close to hotel entry. This made checking in difficult. No free parking. No free internet. No complimentary breakfast. Other hotels offer all these amenities free! Also bathroom door and toilet seat were broken when arrived. Toilet seat was a cheap plastic one and kept breaking!

By on Aug 13, 2019

Review comment responded on Aug 14, 2019

We are sorry to hear you did not enjoy your experience with us. Unfortunately, at a full service hotel extra amenities usually are not included. We will take you comments into consideration and pass your recommendations to the necessary staff.

4
Families

No safes in the room. The toilet seat was wobbly needed repair. Door to bathroom was glass and your couldn’t leave the light on at night to see where you were going. Should put a night light somewhere.

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

I sincerely apologize that your stay with us had some less than perfect issues. I will bring this to the attention of the necessary department so we can stop these issues from happening in the future.

4
Partner Couples Business Business Travelers

Great location. Our room wasn’t very cool no matter how we adjusted the thermostat. Staff - from front desk, valet, to housekeeping- were all very friendly.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

We apologize the temperature in the room was not satisfactory for you. We will look into the issue so it does not continue, but we are happy to hear out staff made you feel welcome and comfortable. If you find yourself back in Chattanooga we would love to host you again!

5
Everyone

By on Jul 3, 2019

Review comment responded on Jul 5, 2019

Thank you so much for the great feedback, we are glad you enjoyed your stay with us!

5
Everyone

By on Apr 27, 2019

Review comment responded on Apr 27, 2019

Good day! Thank you for your kind rating of your recent experience at the Chattanooga Marriott Downtown! We hope to have the opportunity to host you again soon!

5
Partner Couples

We had a wonderful stay, great service, great staff and beautiful room!

By on Apr 1, 2019

Review comment responded on Apr 2, 2019

So glad to hear you had a great time with us!

5
Everyone

It is a nice hotel and AMAZING staff. Everyone was the BEST I have experienced recently. The only thing missing was a safe in the room. A safe is usually standard in a hotel this size and price range.

By on Jan 2, 2019

Review comment responded on Jan 3, 2019

So happy to see such positive feedback from you stay. Our staff really strives to be the best and it is great when that is recognized. I understand the want for a safe in the room, while we don't have any in the room we do have them in the front office for guest use. We hope to be able to host you again if you find yourself in Chattanooga.

5
Everyone

Clean, quiet, comfortable. Great downtown location.

By , from Atlanta, GA on Nov 12, 2018

Review comment responded on Nov 14, 2018

We are so happy to hear you enjoyed your stay with us, we hope to see you again soon!

5
Everyone

Brett at the front desk made a great first impression on our family during our check-in and that made a world of difference in setting us up for a great experience during our stay. Sadly, having to pay for parking was a big turnoff that would affect our decision in returning.

By , from Roswell, GA on Jul 18, 2018

Chattanooga Marriott Downtown

2 Carter Plaza, Chattanooga, TN 37402
url importing https://www.orbitz.com/Chattanooga-Hotels-Chattanooga-Marriott-Downtown.h3119-p2.Hotel-Reviews