Holiday Inn Bristol City Centre4.0 out of 5.0
Recent guest reviews
Stayed here one night for our visit to Bath and Stonehenge. This hotel is located the city center, and is very confusing on how to get to the parking lot. There is not free parking, but the hotel does provide a discount rate. The room are nice, but dated. A morning breakfast buffet was provided and was of acceptable quality.
Me and my wife stayed one night in the hotel, and I just wanted to say that the staff were really nice and helpful. The whole setting of the hotel is nice, as you have the bar and restaurant, just behind the reception. The breakfast was really nice and the staff were all with a big smile on their faces, kept asking us if we needed anything. The room was very clean and friendly user
Hotel is central to all that Bristol has to offer. Rooms are clean, beds are comfy. Fridge and tea/coffee facilities in the room as are complimentary toiletries. Bar area is great, food is lovely and fair priced. But the biggest thing is the staff, from reception to bar staff to waitresses all had a smile on their faces, all polite and a pleasure toe served by such well mannered staff. I was there for the Bristol half marathon so even when they were busy which they were they still kept that smile going and attended their public with courtesy and respect. Well done. One minus a very very small one......check your water in the Kilner jar in reception, it has an awful smell to it. I saw several people do the same as me and went for a glass and then immediately put it down! Not sure if it's the jar or the glasses but something wasn't quite right! Great hotel though
Staff very helpful and friendly hotel clean and just ten minutes walk from the night life. Rooms are a good size beds are very comfy with all the amenities on offer for this type of hotel. Would recommend and stay again. Parking in ncp car park next to hotel at a reduced price if your staying.
Stayed several nights over Easter due to my 9 month old being transferred up to the BRI from cornwall. 3 nights all booked on the day as we were unsure how long our son would be in, it turns out that even though the hotel was pretty empty the reception staff couldn't book rooms and couldn't offer any sort of discount on the online rate. The hotel was clean and tidy and the staff generally friendly, I didn't stay for breakfast as needed to be up and gone early. The parking is the ncp carpark and is a very expensive place to park even with the hotels discount. Food wise, it was quite a disappointment, considering the hotel was quiet the food took for ever to come and when it did was cold and totally inedible resulting in it being taken off the bill. The hotel could also do with recognising IHG rewards elites a little more as its not much for the hotel to move Platinums to exec rooms etc but sadly not the case. At the end of the day I needed a bed and a meal, what I got was a clean room, friendly staff and a sandwich from the Tesco up the road, hey ho, the bed was comfy
Had a very pleasant stay. Feels very modern and if you are looking for a location close to the city centre then this is the place for you. Staff very friendly, rooms very comfortable and not an exhibit ant rate either. Would recommend for the business or tourist alike.
Excellent hotel near to Bristol City centre. The rooms were excellent with air conditioning , large showers , comfortable beds and tea and coffee making facilities. The hotel food was very good and the Breakfasts in particular of the highest standard . The staff are always helpful and friendly. It is only a 10 minute walk from Bristols harbour and entertainment areas . There is also an NCP car park adjacent to the hotel. Overall my choice if I stop in Bristol again !
I visited Holiday Inn Bristol City Centre in August with May husband for the hot air balloon fiesta. Stayed 3 nights Thurs-Sun. The room: The room was a good size double with a comfy bed. Everything was clean and fresh. The decor was plain but nice. Very large bathroom with a 'disabled' shower which had rail by the entrance but the step into the shower was very tall and no further rails by the shower head. The bathroom was large enough for a wheelchair access but the shower was far from accessible. There was a wardrobe with an iron and an ironing board and complimentary tea and coffee making facilities. Also free wifi! There were only 2 plug sockets in the room. One by the bed and one by the desk. Location: The location of this hotel was great for us as it was right opposite the train and bus station where we caught the shuttle bus to the balloon fiesta. Super convenient. However if you are visiting Bristol to sight see, the walk to the city centre is probably about 20 minutes. There are other affordable hotels much closer to the city centre. Breakfast: Very disappointing I am affraid. There was a better selection of flavoured teas then of food choices. Some cereals but only muesli, special K or plain cornflakes. Cooked breakfast was fairly standard and they advertised having fresh croissants and muffins, however every time we went, there were none left and they were not replenished. If you're staying just for a couple of nights it's not a big problem but if your stay was any longer, you would be very bored of the food selection. Service: When we checked in, the lady who served us was very nice and she was the manager that evening. However when we got to our room the card key was not working so we went to reception and the receptionist who assisted us then was unprofessional and clearly did not want to be there. Unfortunately this wasn't the only unpleasant experience from the receprionists. We waited 10 mins for someone to appear on the front desk to check us out and when we brought it to their attention, they just ignored it and didn't even apologise. Overall, unfortunately the customer service and the small selection for breakfast made the stay not great. Good location but there are other hotels nearer to the city centre. Unfortunately, I would not recommend this hotel.
Another delightful stay in Bristol, entirely due to the efficiency and friendliness of the staff. Balancing succinctly both professionalism and personality, there are rarely any problems staying in this hotel which lies right beside the heart of the City. Though it was a short stay, the staff helped me with any requirements I had and made the experience very enjoyable due to their general camaraderie which exuded a relaxed though productive atmosphere. I only wish I could have stayed longer!
My Boyfriend and I stayed here recently and Wow, we could not fault it. The staff were friendly, informative and accommodating. Our room was lovely, clean and spacious. My Boyfriend is an IHG member. We weren't sure if breakfast was included with our stay as we had forgot to double check on arrival. When we went to check out in the morning, the receptionist Jamie was so helpful. He went out of his way to get us some breakfast from the kitchen and engaged in a lovely conversation between myself and my boyfriend making us feel even more welcoming that the previous evening :-) The bar staff were friendly and brought us a little bag of breakfast goodies and allowed us to get some coffee. We both thoroughly enjoyed our stay and if we are ever in the area again we will not hesitate to stay here again. Thank you to all the staff here, especially Jamie, you were brilliant! :-)
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1320 reviews