The Cumberland Hotel4.0 out of 5.0
Recent guest reviews
We stayed here for two nights on a Travelzoo deal which included bed, breakfast, 2-course evening meal and a cream tea. The hotel was easy to locate and parking was straightforward. Reception staff were helpful and provided us with a local map and indicated points of interest. Our room was at the back on the third floor and was quite hot. We kept the window open which meant there we could hear a constant drone, possibly from a generator, below. The room was quite compact but absolutely fine for two nights. The quality of the food was excellent. The breakfast selection of cooked and cold dishes and juices was the best I've seen for a long time. The scones served with afternoon tea were wonderful and the menu for the evening meal was varied and the food plentiful. A highlight of the hotel is the quality of its staff. Each person we spoke to was courteous and helpful, quick to respond and nothing was too much trouble.
Stayed at the Cumberland in October in room 310(seaview+Balcony) that has been refurbished to a high standard and is a very spacious room(24m²). The breakfast buffet is the best i have seen and all the staff are friendly.
Been to Bounemouth for this weekend and we had the luck to stay in The Cumberland hotel right on the seafront! Historic Art Deco hotel recently refurbished with nice rooms and delicious food. Creative cocktails in reasonable prices. But the extra points for sure are going to the staff! Will come back again!
We had our wedding in the Cumberland Hotel on 8th October in the Oceana Room. The staff were magnificent and nothing was too much trouble. They were all very polite and courteous. A number of guest were disabled and they made sure that all the rooms and areas were accessible. The food was fantastic, piping hot when it arrived and beautifully cooked. A number of our guests commented on this. We stayed the night in room 411 with a balcony overlooking the seafront, which was clean and very comfortable, from the chairs in the room to the bed. We will certainly be eating and staying there again in the future and recommending them to any of our friends and relatives who are looking for a friendly comfortable hotel or who are wanting somewhere to get married or looking for a venue for an event.
The Cumberland Hotel is an old building but it has been refurbished to the highest standard. It's art deco design is beautiful and the mirrors and chandeliers are amazing. The couches in the lounge were a bit low and soft but not a real problem. We had a delicious cream tea on arrival at 3 pm. and although the lift was extremely small (3 people only) the standard room was very acceptable, with all amenities although the beds were a bit soft if you are used to a harder variety. We had booked separately for the dinner and dance event in the evening and although our package included dinner they very kindly seated us for dinner in the event room instead of us having to just go in there at 9.pm. Food excellent on both nights and breakfast of a very high standard. Staff were extremely helpful and professional. I would recommend this hotel to anyone for a short stay but to upgrade their room if staying longer.
We have been going to the Cumberland for many years and have had many enjoyable meals there. Sadly, our experience last Sunday was disappointing to say the least. After we had been served with the meat, the veg dishes which had been placed on a trolley, collapsed and went onto the floor. Accidents happen but nobody took the trouble and come over and explain what had happened and steps being taken to remedy the situation. We waited some 15 minutes before replacement dishes were bought. By this time our meat portions were cold and we had to request they be replaced-warm. This was done but the meat returned had been microwaved and in consequence was tough. It also proved extremely difficult to get any drinks service. There were plenty of staff around. By the desk near the entrance door, two members stood talking the entire time. It would not have taken much effort for either one of them to walk over and explain things.Disappointed to say the least.Philip Bamborough
Arrival was ok, paid up front because the lobby was nice and i didnt think there would be anything wrong with the rooms, i personally would never do this again before seeing the rooms. We had afternoon sunday lunch and was seated in the red room (very hot as there are no blinds and the sun was beaming in- and in peoples faces), the food was lovely however. We then went to our rooms to unpack and settle in. Room 103 (first floor)had broken draws which wouldnt open and were literally hanging off, so i had to report this and ask for hangers as had nowhere else to put clothes (they didnt offer to fix it just arranged for hangers to go to the room), the next morning it was found that there were no sockets for tongs, etc the only socket was the tv which had to be unplugged and was no where near the mirror, this was reported and the maintenance man bought up an extension lead,he was apologetic and said it needs refurbishment, and when we mentioned the draws he went off to fix them. (but this room should never have been let out in the state it was in, WHY AREN'T ROOMS CHECKED PROPERLY BEFORE CUSTOMERS ARRIVE?? SHOULDN'T BE UP TO THE CUSTOMER TO KEEP REPORTING BITS - IT'S SUPPOSED TO BE A HOLIDAY AFTER ALL) room 118 (first floor) had a window that doesnt shut(it didn't bother me but paperwork in room said even though area is safe shut windows 😕) ,old electricals using up top cupboard in wardrobe, and a tv that came on at odd times I. E 6.03am the first morning, i reported this and maintenance came in and did what he could(wasnt sleep timer etc baffling!! ), but on my birthday at 5.05am it happened again(found it frightening as thought someone had come in my room- so much for having a break from my normal work routine, i was shattered :-()I reported it again but rather than have people coming and going throughout my whole stay, i decided to unplug it at night (have since found out by googling it, it could have been any of 10 simple things). We had the day out and when we got back found that housekeeping had removed a towel (when a note had been put on them to keep them) -they took the note and a towel?? but did nothing else, the cup was still dirty, no loo roll, no tea, no milk. I went to report this, and was fuming i had paid upfront as room 103 was not worth the money, even the cleaner didn't want to go in 😧and it was one thing after the other. Marco arranged for the room to be swapped so the new room was 126, this was a lot better standard- however we did have the inconvenience of packing everything and unpacking again(2 days of reporting stuff to start holiday properly on day 3-only there for 5), the only drawback on this room was no blind in the bathroom, just a net over patterned glass, so if you had a shower at night you could be seen (made worse by stairs directly outside the window and a man walking the roof-so not much privacy, we fixed a bath towel up there). The plusses were the mirabelle restaurant- breakfast-buffet style with everything from cereal, pastries, fruit, yoghurt, full english etc and dinners were excellent. Romane was a lovely lady, friendly to everyone with great hospitality, feel she needs to train other staff, as one evening I was buying drinks and the man serving me walked off to answer his phone, no apology nothing, and just plain rude, I openly said 'and then he was gone' the proper barman took over and had to correct what the man had poured, he'd done merlot when I asked for cabernet savignon. The del Mar lounge had seating that was far to soft and very low-people struggled(it looked lovely but so not practical or comfortable) , it was also very dark, so hard if you wanted to read, and the bar had leather seats with sloping backs, where you slid down and almost layed there, so there was no real place comfortable to sit out of your room, which was hard, it also lacked atmosphere. Near the pool under shelter it said no smoking yet ash trays were placed in that area, so people smoked there, the designated smoking area opposite wasn't used. Rooms 103,& 118 are painted grey so quite drab, painted white would make it feel lighter like 126. Feel the 2 lost days could have been made up to us somehow(was led to believe this would happen, and would have helped correct your mistakes) so feel let down as this was our first visit to an oceana hotel, and has put us off now. We stayed at the hallmark East cliff last year which was an amazing holiday,loads of atmosphere and friendly staff, and is a shame they didn't have the rooms available for us this time, they cared 100%, and everywhere was useable,with great seating around the hotel. Having paid good money for the cumberland we feel our holiday was ruined for the first 2 days by you not providing a good standard of room.
We visited the Cumberland hotel for a Masonic ladies weekend and it was very enjoyable, the hotel is retro 50’s and has a glitzy, glamorous feel, we had lovely cocktails on the Friday night, 2 for £12.00, delicious in the Ventana Bar, most enjoyable and then dinner, food was average nothing special but acceptable for the price, excellent breakfast both mornings, festival meal on the Saturday night was most enjoyable, nice setting, excellent band and again good food, most enjoyable weekend, we didn’t use the spa facilities in their sister hotel but the beauty treatments were at a very reasonable price.
A lovely hotel where the meals were excellent, the room was spacious and spotless and the staff were friendly. Our room was on the second floor and looked out on the sea the view was great. We will be coming back !
Had a really lovely stay at the Cumberland. I had booked when the offer was on in the New Year book a room receive a free cream tea while you stay. My room didn't over look the sea which was a little disappointing it over looked the apartments to the right hand side. I had a booked a double room just for myself, the room was cosy and clean the bed was comfy. The breakfast which I had on the Saturday was very nice too. The staff were very friendly at all times and very helpful. My only complaint is the walls are very thin and you can hear everything in the rooms adjoining your room. I got back late from doing the HM and paid the £10 for a late check out all good.
- Walking distance to Bournemouth Beach
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Bournemouth Beach is a short stroll from The Cumberland Hotel, and other popular attractions like Bournemouth International Centre are within a mile (2 km). This 4-star hotel has 108 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool. It's in central Bournemouth and also a short walk from Russell-Cotes Art Gallery and Museum and Bournemouth Natural Science Society.
Enjoy a bite to eat at Mirabelle, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 108 rooms have coffee makers and phones. Plasma TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Guests staying at The Cumberland Hotel enjoy an indoor pool, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 3568 reviews