Elevator not working. Had to carry luggage up or down a flight of stairs. Parking lot poorly plowed. Lobby very cold Coffee not tended to very well.
in room fireplace was nice.
Very disappointing stay. When you book a Holiday Inn you expect it to be a decent stay. This is a very poorly managed facility. We went in the summer when it was 85 degrees each day. The AC wasn't working and the staff said that all the rooms are hot without working AC on the 4th floor "because the AC can't blow cold air that far up". We had a room with 1 king sized bed and were told that those rooms are only on the 4th floor, so, we were without AC (along with the rest of the 4th floor) for our entire stay. The staff is very unhappy and all seem like they want to be somewhere else. The elevator, hallways and room were all very worn and dirty. We stayed for 3 nights and our room was never cleaned and we never received any fresh towels. When I asked about it a very salty receptionist told me if we didn't specifically ask to have the room cleaned or specifically asked for fresh towels - we don't get it. Overall, not a good place and I won't be back. The problems they have are management problems and until they fix it, this place will be sub standard.
Good-Great
The property and room itself were clean and comfortable. What upset me, is paying a little more for a room with a balcony, then being put on the first floor. When I told them at the front desk I paid for a room with a balcony, they told me there was nothing they could do, no rooms were available. I’d understand that if they were busy, but seeing the amount of cars in the parking lots compared to the vast amount of rooms on the top floors. There should have been an available room or, they should have limit the amount of rooms with balconies available to reserve. Overall I just sucked it up because we were staying one night and the room itself was nice and location of hotel was great.
Very close to village, walkable and easily accessible to restaurants and cafes. Didnt like that there was a tremendous amount of bird poo around entrance to rooms and our TV was stuck on only 1 channel. If you're not an IHG member then you get the parking lot views.
Central location in Big Bear City, close to the lake and the Village shopping area; cute lodge style; gas fireplace in the room
Had to wait for one full hour just to get to check in for my reservation which was confirmed. They did provide us free breakfast for 2 people but our reservation was for 3. The first floor elevator and the main lounge are on a split level and you still have to go down some stairs just to get to the elevator. So if you have some heavy luggage you will have your work cut out for you. They also double charged me for the room which I had to call my bank to challenge the double charge which was corrected the next day.
We love staying here whenever we go to Big Bear, close to shopping and restaurants, and the hotel itself is very pleasing. Too bad the person who checked me in had no personality, like she didn’t want to be there. When I was checking out I had to wait for the staff to finish their phone call, I asked them to print my bill, they said the printer is jammed, I said fine just send it to me by email, which I still haven’t got yet. Overall, it was a pleasant stay. Loved the room with a fireplace.
Property was walking distance from shops. It is a very convenient location and highly recommend it.
When we arrived, the desk clerk informed us that our dog was an additional $150 - I don't know if they meant a night or for 2 nights. They claimed "those 3rd party services don't let people know". That was over my limit, so we didn't stay
The room and the facility is clean and well maintained. The TV was not working when we arrived but the hotel sent someone to fix it right away. It's located within walking distance to the village.
Within walking distance to stores and activities. Restaurant
Located within a 5-minute walk of The Village, Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel is within a 15-minute stroll of Bowling Barn. This 3-star hotel has 148 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and safes are also standard.
At Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel, guests have access to a gym, a sauna, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this ski hotel include meeting rooms, a conference center, and a 24-hour business center.
Elevator not working. Had to carry luggage up or down a flight of stairs. Parking lot poorly plowed. Lobby very cold Coffee not tended to very well.
in room fireplace was nice.
Very disappointing stay. When you book a Holiday Inn you expect it to be a decent stay. This is a very poorly managed facility. We went in the summer when it was 85 degrees each day. The AC wasn't working and the staff said that all the rooms are hot without working AC on the 4th floor "because the AC can't blow cold air that far up". We had a room with 1 king sized bed and were told that those rooms are only on the 4th floor, so, we were without AC (along with the rest of the 4th floor) for our entire stay. The staff is very unhappy and all seem like they want to be somewhere else. The elevator, hallways and room were all very worn and dirty. We stayed for 3 nights and our room was never cleaned and we never received any fresh towels. When I asked about it a very salty receptionist told me if we didn't specifically ask to have the room cleaned or specifically asked for fresh towels - we don't get it. Overall, not a good place and I won't be back. The problems they have are management problems and until they fix it, this place will be sub standard.
We appreciate your feedback and will absolutely share it with each relevant department. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception
Good-Great
Thank you so much for staying with us!!
The property and room itself were clean and comfortable. What upset me, is paying a little more for a room with a balcony, then being put on the first floor. When I told them at the front desk I paid for a room with a balcony, they told me there was nothing they could do, no rooms were available. I’d understand that if they were busy, but seeing the amount of cars in the parking lots compared to the vast amount of rooms on the top floors. There should have been an available room or, they should have limit the amount of rooms with balconies available to reserve. Overall I just sucked it up because we were staying one night and the room itself was nice and location of hotel was great.
We do apologize for any confusion; this information can be confusing when you book through a 3rd party site like Orbitz. The room you booked will have a balcony or patio with rooms on the first floor having patios that allow you to walk right out to the pool area. There is no way to book a balcony specifically other than calling the hotel directly and asking this preference to be noted on your reservation. This is something you may want to consider for your next stay with us!
Very close to village, walkable and easily accessible to restaurants and cafes. Didnt like that there was a tremendous amount of bird poo around entrance to rooms and our TV was stuck on only 1 channel. If you're not an IHG member then you get the parking lot views.
Thank you so much for staying with us! Just to be clear, your room location is based on what type of room you have booked at the time of reservation; it does not have anything to do with being an IHG member as such. With that said, if we do have complimentary upgrades available, they are first assigned to our IHG Loyalty Members to thank them for their loyalty to our brands.
Central location in Big Bear City, close to the lake and the Village shopping area; cute lodge style; gas fireplace in the room
Thank you so much for staying with us! We look forward to having you return to the hotel in the very near future!
We are delighted you enjoyed your stay with us!