In general the property seemed ok, we only stayed one night, the room was nice and large. Upon check in, there was only an older man at the desk, on the phone with a client who seemed to be complaining about the room. It took over 30 minutes to check in since there were two other people in front of us. He seemed very frustrated, as the phone kept ringing. When it was our turn, I asked for a very accessible room as my daughter is in a wheelchair, and he gave us a room which wasn’t, no hand bar by the toilet and with a bath tub, no shower chair. Since it was just one night and we were tired we just stayed in the room .
Most amenities were not available due to the pandemic. This was understandable but should have been communicated to customers before booking. Great place to stay and great location.
This is the nicest Holiday Inn I have ever stayed at. Rooms are a decent size, hotel staff is very helpful, and location the can’t be beat.
A lot of money for an average hotel. Extreme bad weather arriving would not refund even half for leaving early because we didn’t want to be stranded up there. We won’t stay there again!
Great value / clean property / helpful staff / I recommend booking this property
Nice Lake View. You didn’t really get much for the resort fee. No fitness center but pool and free coffee/tea.
Beautiful, clean and absolutely luxurious for the price! We thoroughly enjoyed our stay and wished we could've stayed longer.
Hotel was very nice. Fireplace was nice. Rooms were cozy.
My room was very clean. Clean bathroom and clean bed! Those are always my 2 concerns when booking a hotel. I recommend this hotel and will definitely come back if we come back to Big Bear. It is at the end of the Village and within walking distance to shops and restaurants.
Comfortable, spacious room with nice gas fireplace. This is not 5 stars, but met all of our needs.
Close to the Village in big bear and comfortable. The room was cute and
It was tough to turn on the shower. Sounds like many showers have issues in this hotel. Front desk staff grumpy. Would not stay there again.
Hotel location is very good. Hotel staff was good. The beds and pillows were comfortable, but did not like the lack of a room (room 124) window. Also, the toilet required holding down the handle for quite some time to ensure proper flushing. Jonathan was a good server at the hotel's restaurant, Stillwells kids-eat-free policy is deceiving since you end up paying quite a bit for adult entrees.
Located in The Village, Holiday Inn Resort The Lodge At Big Bear Lake is within a 10-minute stroll of sights such as Big Bear Visitor Center and Big Bear Marina. This 3.5-star hotel has 148 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 148 air-conditioned rooms feature coffee makers, free weekday newspapers, and safes. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.
Guests of Holiday Inn Resort The Lodge At Big Bear Lake enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this ski hotel include a seasonal outdoor pool, a computer station, and an arcade/game room.
In general the property seemed ok, we only stayed one night, the room was nice and large. Upon check in, there was only an older man at the desk, on the phone with a client who seemed to be complaining about the room. It took over 30 minutes to check in since there were two other people in front of us. He seemed very frustrated, as the phone kept ringing. When it was our turn, I asked for a very accessible room as my daughter is in a wheelchair, and he gave us a room which wasn’t, no hand bar by the toilet and with a bath tub, no shower chair. Since it was just one night and we were tired we just stayed in the room .
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
We are delighted to hear that you enjoyed your stay. It is our goal to see to it that we "exceed our guests expectations" during their stay, and it appears that we accomplished our goal during your stay. We look forward to a return visit with us.
Most amenities were not available due to the pandemic. This was understandable but should have been communicated to customers before booking. Great place to stay and great location.
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
We are delighted to hear that you enjoyed your stay. It is our goal to see to it that we "exceed our guests expectations" during their stay, and it appears that we accomplished our goal during your stay. We look forward to a return visit with us.
This is the nicest Holiday Inn I have ever stayed at. Rooms are a decent size, hotel staff is very helpful, and location the can’t be beat.
We are delighted to hear that you enjoyed your stay. It is our goal to see to it that we "exceed our guests expectations" during their stay, and it appears that we accomplished our goal during your stay. We look forward to a return visit with us.
A lot of money for an average hotel. Extreme bad weather arriving would not refund even half for leaving early because we didn’t want to be stranded up there. We won’t stay there again!
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Great value / clean property / helpful staff / I recommend booking this property
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback, and will be sharing it with our staff in hopes to continue to improve. We hope you will visit us again.
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.