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Holiday Inn Resort The Lodge At Big Bear Lake

3.5 out of 5.0

Recent guest reviews

I'm sure the prior owners let the maintenance slide a little, A/C was marginal w/ the day time heat & the shower control wasn't working properly. I'm sure Holiday Inn will correct their issues. I would recommend it to others & we would stay again if we're out there. Not 5 star yet, but I'm sure it will be in time.

The heat didn't work in winter. I set the thermostat to heat on, temperature 72, The air duct blew only cold air for over an hour. I had to open the door to the hallway to warm the room up. A hotel staff person came, he entered the settings to the thermostat and got the same results, he didn't know what else to do.

The room was very clean and comfortable and even had a cozy fireplace. We had a great little balcony with a view and the bed was cozy as well. Best part is it's right in the village where all the shops and restaurants are within walking distance!

Inside the hotel it was nice. But the floor close to window was little moist, might be due to snow pile next to window. They did terrible job of maintaining their parking lot during snow. It was very hard to even drive and park. Many cars were just left wherever they got stuck in the snow. The management did not even had bothered to clean snow from previous weeks. I realized it after the plow went through the lot. About 3 to 4 feet of snow had accumulated over weeks (It did not snow 3 feet overnight). Even though they had a tractor to plow snow, it was also parked in the lot. The manager was recommending to stay one more night because they could not get machine to plow and the roads were closed. As per CalTrans at least one road was open all the time and I did drive out of the city after it was dark on the same day. I believe the whole idea of the management was to make more money by making guest's cars stuck in the parking lot and lying about road conditions. This is bad. People go to Big Bear for enjoying out doors. If their cars get stuck by bad hotel the whole plan is a disaster. Whole day people were trying to shovel the snow by themselves to get out of the place, until plow machine came by end of the day. Whole day was ruined and I had to drive out of the city in dark snow-storm night without enjoying the day out there doing what I wanted to do.

A good experience is one that is uneventful and you get your rest. The only thing good about this hotel is its location. The staff is young and immature and although try, it is clear they lack sufficient leadership and guidance from those in charge. The moment we walked through the doors for check in all we could hear was loud Mexican circus style music coming from the open banquet room doors immediately to our left. When I made a comment about it, the staff made horrified looks and did not know how to respond. Their Older female white boss said nothing either and just shot me dirty looks. You know all they probably needed to do was shut the doors to the room so we could at least hear enough to check in. When we went to our room 320 and subsequently left the room to go find a nice place for dinner, the hallway directly outside our room was filled with pot smell. We complained on our way out and the staff sent someone to deal with it. We were offered another room down on the first floor - so really what is worse pot smell or dealing with mariachi music through the thin doors? Obviously we were not interested in changing rooms. The same wedding mariachi group apparently had tons of children overrun the game room so when my son went to go use it to relax and play some games, the hotel had shut down the room entirely so obviously we were unable to use that amenity when we most needed to. Then they deactivated our room cards saying that someone claiming to be me had checked out.

Check in was real fast, very friendly staff, room was super clean, walking distance to shops and restaurants, I was very please!!

Love the restaurant and staff Jennifer was fun at Stillwells

Overall, we had a great experience. Hotel is clean, staff is very nice and beds are comfortable. The fireplace in the room is a plus. It is walking distance away from the "Village". Plenty of parking available.

Staff in the cafeteria were cold in attitudes. Code mechine in the room didn't work.

Water leak sound from the wall and too many ants. And bad customer service desk.

Pool and spa closed without warning. Whole reason for this choice. Very disappointed.

Not good staff - rude staffs. Waiting for breakfast for a long time - limited resources!

Hotel just referbished completely! Have stay here the last 5 years and now it's a great stay! Right in the middle of the Village! Walk to everything! Delight!

40650 Village Drive Big Bear Lake CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located within a 5-minute walk of Big Bear Visitor Center, Holiday Inn Resort The Lodge At Big Bear Lake is within a 15-minute stroll of Big Bear Marina. This 148-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's in the mountains and also a short walk from Pine Knot Park and Pine Knot Marina.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

Holiday Inn Resort The Lodge At Big Bear Lake's 148 rooms are air-conditioned and provide coffee makers, free weekday newspapers, and ironing boards. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include desks.


Property features

At Holiday Inn Resort The Lodge At Big Bear Lake, guests have access to a fitness center, a spa tub, and a sauna. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this ski hotel include free WiFi in public areas, 11 meeting rooms, and a conference center.

Guest reviews for Holiday Inn Resort The Lodge At Big Bear Lake

Everyone (13)
4
Everyone

I'm sure the prior owners let the maintenance slide a little, A/C was marginal w/ the day time heat & the shower control wasn't working properly. I'm sure Holiday Inn will correct their issues. I would recommend it to others & we would stay again if we're out there. Not 5 star yet, but I'm sure it will be in time.

By on Jul 7, 2017

2

the heat didn't work in winter

Everyone

The heat didn't work in winter. I set the thermostat to heat on, temperature 72, The air duct blew only cold air for over an hour. I had to open the door to the hallway to warm the room up. A hotel staff person came, he entered the settings to the thermostat and got the same results, he didn't know what else to do.

By on Feb 3, 2017

Review comment responded on Feb 18, 2017

Dear guest, First and foremost, I'd like to thank you for being our guest. This said, I'm extremely sorry to hear that your heater was malfunctioning. I'm honestly very surprised and disconcerted that this happened to you— our maintenance team is generally very good at resolving such issues. If you wish to visit again, please reach out to me. I'll ensure you're taken care of.

4

perfect location!

Everyone

The room was very clean and comfortable and even had a cozy fireplace. We had a great little balcony with a view and the bed was cozy as well. Best part is it's right in the village where all the shops and restaurants are within walking distance!

By , from los angeles, ca on Feb 1, 2017

Review comment responded on Feb 18, 2017

Dear guest, Wow! Glad to hear you had so many positive aspects toward your stay— both with the room itself, as well as the location. Thank you so much for the kind words, we hope you'll return again.

1

nice hotel. bad parking in snow

Everyone

Inside the hotel it was nice. But the floor close to window was little moist, might be due to snow pile next to window. They did terrible job of maintaining their parking lot during snow. It was very hard to even drive and park. Many cars were just left wherever they got stuck in the snow. The management did not even had bothered to clean snow from previous weeks. I realized it after the plow went through the lot. About 3 to 4 feet of snow had accumulated over weeks (It did not snow 3 feet overnight). Even though they had a tractor to plow snow, it was also parked in the lot. The manager was recommending to stay one more night because they could not get machine to plow and the roads were closed. As per CalTrans at least one road was open all the time and I did drive out of the city after it was dark on the same day. I believe the whole idea of the management was to make more money by making guest's cars stuck in the parking lot and lying about road conditions. This is bad. People go to Big Bear for enjoying out doors. If their cars get stuck by bad hotel the whole plan is a disaster. Whole day people were trying to shovel the snow by themselves to get out of the place, until plow machine came by end of the day. Whole day was ruined and I had to drive out of the city in dark snow-storm night without enjoying the day out there doing what I wanted to do.

By on Jan 25, 2017

1

not staying here again

Everyone

A good experience is one that is uneventful and you get your rest. The only thing good about this hotel is its location. The staff is young and immature and although try, it is clear they lack sufficient leadership and guidance from those in charge. The moment we walked through the doors for check in all we could hear was loud Mexican circus style music coming from the open banquet room doors immediately to our left. When I made a comment about it, the staff made horrified looks and did not know how to respond. Their Older female white boss said nothing either and just shot me dirty looks. You know all they probably needed to do was shut the doors to the room so we could at least hear enough to check in. When we went to our room 320 and subsequently left the room to go find a nice place for dinner, the hallway directly outside our room was filled with pot smell. We complained on our way out and the staff sent someone to deal with it. We were offered another room down on the first floor - so really what is worse pot smell or dealing with mariachi music through the thin doors? Obviously we were not interested in changing rooms. The same wedding mariachi group apparently had tons of children overrun the game room so when my son went to go use it to relax and play some games, the hotel had shut down the room entirely so obviously we were unable to use that amenity when we most needed to. Then they deactivated our room cards saying that someone claiming to be me had checked out.

By , from Ontario, Ca on Aug 29, 2016

5

great hotel

Everyone

Check in was real fast, very friendly staff, room was super clean, walking distance to shops and restaurants, I was very please!!

By , from los angeles CA on Aug 16, 2016

4

great location

Everyone

Love the restaurant and staff Jennifer was fun at Stillwells

By on Jul 13, 2016

Review comment responded on Jul 20, 2016

Dear guest, Thanks for joining us in Stillwells, Jennifer will be commended accordingly for your kind comment. Visit again!

4

lil r & r

Everyone
View outside of room

Overall, we had a great experience. Hotel is clean, staff is very nice and beds are comfortable. The fireplace in the room is a plus. It is walking distance away from the "Village". Plenty of parking available.

By , from San Fernando, Ca on Jul 13, 2016

Review comment responded on Jul 19, 2016

Dear guest, I'm happy to hear you were able to have some R&R while in town. I'm not sure when you stayed with us, but the renovation is complete, so it's a bit disconcerting to me that there was no artwork on the walls. I hope this was communicated to the front desk staff and adjustments made accordingly. Thank you for taking the time to leave a review, come back in the near future.

3

everage

Everyone

Staff in the cafeteria were cold in attitudes. Code mechine in the room didn't work.

By on Jul 8, 2016

Review comment responded on Jul 14, 2016

Dear guest, I'm sorry to hear you had a bad experience in our restaurant and that the vending machine was not working properly. Thanks for staying with us!

2

bad maintenance and customer service

Everyone

Water leak sound from the wall and too many ants. And bad customer service desk.

By on Apr 7, 2016

Review comment responded on Apr 13, 2016

Dear guest, I'm very sorry to see that you have a negative experience at our resort. We genuinely value feedback from our customers, and I'll be discussing yours with my management staff. Thank you for staying with us.