We love staying here whenever we go to Big Bear, close to shopping and restaurants, and the hotel itself is very pleasing. Too bad the person who checked me in had no personality, like she didn’t want to be there. When I was checking out I had to wait for the staff to finish their phone call, I asked them to print my bill, they said the printer is jammed, I said fine just send it to me by email, which I still haven’t got yet. Overall, it was a pleasant stay. Loved the room with a fireplace.
Property was walking distance from shops. It is a very convenient location and highly recommend it.
When we arrived, the desk clerk informed us that our dog was an additional $150 - I don't know if they meant a night or for 2 nights. They claimed "those 3rd party services don't let people know". That was over my limit, so we didn't stay
The room and the facility is clean and well maintained. The TV was not working when we arrived but the hotel sent someone to fix it right away. It's located within walking distance to the village.
Within walking distance to stores and activities. Restaurant
In general the property seemed ok, we only stayed one night, the room was nice and large. Upon check in, there was only an older man at the desk, on the phone with a client who seemed to be complaining about the room. It took over 30 minutes to check in since there were two other people in front of us. He seemed very frustrated, as the phone kept ringing. When it was our turn, I asked for a very accessible room as my daughter is in a wheelchair, and he gave us a room which wasn’t, no hand bar by the toilet and with a bath tub, no shower chair. Since it was just one night and we were tired we just stayed in the room .
Most amenities were not available due to the pandemic. This was understandable but should have been communicated to customers before booking. Great place to stay and great location.
This is the nicest Holiday Inn I have ever stayed at. Rooms are a decent size, hotel staff is very helpful, and location the can’t be beat.
A lot of money for an average hotel. Extreme bad weather arriving would not refund even half for leaving early because we didn’t want to be stranded up there. We won’t stay there again!
Great value / clean property / helpful staff / I recommend booking this property
Nice Lake View. You didn’t really get much for the resort fee. No fitness center but pool and free coffee/tea.
Beautiful, clean and absolutely luxurious for the price! We thoroughly enjoyed our stay and wished we could've stayed longer.
Hotel was very nice. Fireplace was nice. Rooms were cozy.
Located in The Village, Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel is within a 10-minute stroll of sights such as Big Bear Visitor Center and Big Bear Marina. This 3-star hotel has 148 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
All 148 air-conditioned rooms feature coffee makers, free weekday newspapers, and safes. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.
At Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel, guests have access to a gym, a sauna, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this ski hotel include a conference center, a 24-hour business center, and a seasonal outdoor pool.
We love staying here whenever we go to Big Bear, close to shopping and restaurants, and the hotel itself is very pleasing. Too bad the person who checked me in had no personality, like she didn’t want to be there. When I was checking out I had to wait for the staff to finish their phone call, I asked them to print my bill, they said the printer is jammed, I said fine just send it to me by email, which I still haven’t got yet. Overall, it was a pleasant stay. Loved the room with a fireplace.
Thank you so much for your feedback!
Property was walking distance from shops. It is a very convenient location and highly recommend it.
We are delighted that you enjoyed your stay with us! Please come back and see us again whenever you can...
When we arrived, the desk clerk informed us that our dog was an additional $150 - I don't know if they meant a night or for 2 nights. They claimed "those 3rd party services don't let people know". That was over my limit, so we didn't stay
We are so sorry that you were unaware of the pet fee prior to your arrival. It is outlined in the Policies section on Orbitz and does include the amount but it can be missed if you are not specifically looking for it. We appreciate your feedback.
The room and the facility is clean and well maintained. The TV was not working when we arrived but the hotel sent someone to fix it right away. It's located within walking distance to the village.
Thank you so much for staying with us!
Within walking distance to stores and activities. Restaurant
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
In general the property seemed ok, we only stayed one night, the room was nice and large. Upon check in, there was only an older man at the desk, on the phone with a client who seemed to be complaining about the room. It took over 30 minutes to check in since there were two other people in front of us. He seemed very frustrated, as the phone kept ringing. When it was our turn, I asked for a very accessible room as my daughter is in a wheelchair, and he gave us a room which wasn’t, no hand bar by the toilet and with a bath tub, no shower chair. Since it was just one night and we were tired we just stayed in the room .
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
We are delighted to hear that you enjoyed your stay. It is our goal to see to it that we "exceed our guests expectations" during their stay, and it appears that we accomplished our goal during your stay. We look forward to a return visit with us.
Most amenities were not available due to the pandemic. This was understandable but should have been communicated to customers before booking. Great place to stay and great location.
Thank you for taking the time to tell us about your experience at Holiday Inn THE LODGE AT BIG BEAR LAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort.
Thank you for staying with us!