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Recent guest reviews

All good

Property was beautiful.

Very friendly staff, clean, nice ambience, good breakfast, quiet.

The exterior of this hotel is pretty giving a good first impression. The interior is old, dark and gloomy. The room had old, dark-brown, ugly, used-up furniture that has not been cleaned. Lots of noise from neighboring rooms and the whirlpool bathtubs. I do not recommend this hotel.

Very comfortable. Breakfast was cooked by order, very nice. Lighting needs to be improved. We couldn’t find a place with adequate lighting for reading.

Good location and good breakfast as part of our stay.

The bed creaks. The mattress hurts my back. The wall is so thin I can here distinct words from conversation of guests next door. The elevator does not go directly to the floor; you’d still need to carry heavy luggage half flight of stairs. The room is always too hot even with the thermostat is off position. The TV is off to one side of the bed, small and far away, making it hard to watch from bed. The bathroom fan is loud. Complimentary breakfast is good and plenty though.

Nice place for the price. There was a slight dingy smell and the beds were a little hard but overall good. Free breakfast was great even during the pandemic. Only other complaint was the jacuzzi was a little on the dirty side but the pool was clean and heated.

Overall ok experience. Rooms are on the tiny side. I keep having to go back to front desk and have them reprogram or give me a new set of key everyday which was annoying. Food is ok.

overall hotel is very clean and pretty. breakfast not worth it. parking is far from room.

Property was fine and the staff were nice. Orbitz was the problem. Orbitz listed the hotel as pet friendly, hotel has limited pet rooms. All of which were booked. Vacation had to be cancelled, THANKS ORBITZ!!!

The staff were all very friendly and helpful. Rooms very clean, spa was perfect. Will stay here again.

Jacuzzi was closed. There was no notice before we checked in that this was an issue. The staff was amazingly friendly!

Convenient location to downtown and ski resorts. Several great restaurants nearby.

Having stayed many times, it remains consistant. The property is tucked away, off the beaten path. The pool area is relaxed and inviting. They provide free breakfast that saves you from being wait listed for an hour on the weekends. Pet friendly rooms are available. When in Big Bear, this is the only place we stay.

The jacuzzi tub had too much chlorine in it. I couldn’t stand being in there for more then 5 minutes. Also, my room had to be changed 3 times. The first one was missing amenities in it that I had booked. The 2nd one, someone was already in the room as the blankets and sheets had been turned over and used. The 3rd one was considered an upgrade, but was still missing a balcony as originally booked.

Moon Ridge Rd Big Bear Lake CA

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Located in Winter Park, Best Western Big Bear Chateau is a leisurely stroll from sights such as Bear Valley Community Hospital and Eagle Point. This 80-room, 3.5-star hotel has free breakfast along with conveniences like free self parking and a fitness center.


Dining

Free cooked-to-order breakfast is included with your stay. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 80 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

At Best Western Big Bear Chateau, guests have access to a fitness center, a spa tub, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this ski hotel include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Double Beds, Non Smoking, Fireplace

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Fireplace

2 Double Beds | Sleeps 4

Guest reviews for Best Western Big Bear Chateau

Everyone (23) Couples (5) Family (8)
5
Friends Business Business

All good

By on Sep 15, 2021

5
Family

Property was beautiful.

By on Aug 15, 2021

Review comment responded on Aug 16, 2021

Thank you for your review. We value your feedback.

5
Family

Very friendly staff, clean, nice ambience, good breakfast, quiet.

By on Jun 25, 2021

Review comment responded on Jun 27, 2021

Thank you for the recent review of our hotel.

2
Everyone

The exterior of this hotel is pretty giving a good first impression. The interior is old, dark and gloomy. The room had old, dark-brown, ugly, used-up furniture that has not been cleaned. Lots of noise from neighboring rooms and the whirlpool bathtubs. I do not recommend this hotel.

By on May 29, 2021

Review comment responded on May 31, 2021

Thank you for the recent review of our hotel.

4
Partner Couples

Very comfortable. Breakfast was cooked by order, very nice. Lighting needs to be improved. We couldn’t find a place with adequate lighting for reading.

By on Mar 30, 2021

Review comment responded on Mar 30, 2021

Thank you for the recent review of our hotel.

5
Friends

Good location and good breakfast as part of our stay.

By on Feb 1, 2021

Review comment responded on Feb 2, 2021

Thank you for the recent review of our hotel.

2
Partner Couples

The bed creaks. The mattress hurts my back. The wall is so thin I can here distinct words from conversation of guests next door. The elevator does not go directly to the floor; you’d still need to carry heavy luggage half flight of stairs. The room is always too hot even with the thermostat is off position. The TV is off to one side of the bed, small and far away, making it hard to watch from bed. The bathroom fan is loud. Complimentary breakfast is good and plenty though.

By , from San Diego, CA on Jan 23, 2021

Review comment responded on Jan 25, 2021

Thank you for the recent review of our hotel.

5
Everyone

By on Dec 12, 2020

Review comment responded on Dec 14, 2020

Thank you for your recent review of our hotel.

4
Family with small children

Nice place for the price. There was a slight dingy smell and the beds were a little hard but overall good. Free breakfast was great even during the pandemic. Only other complaint was the jacuzzi was a little on the dirty side but the pool was clean and heated.

By , from Palm Springs on Oct 5, 2020

Review comment responded on Oct 6, 2020

Thank you for the recent review of our hotel.

3
Family with small children Family

Overall ok experience. Rooms are on the tiny side. I keep having to go back to front desk and have them reprogram or give me a new set of key everyday which was annoying. Food is ok.

By , from Las Vegas, NV on Sep 7, 2020

Review comment responded on Sep 8, 2020

Thank you for the recent review of our hotel.

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