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Recent guest reviews

Comfortable

Beautiful hotel, had everything I needed and helpful staff

We were VERY surprised at how nice this hotel turned out to be. An outstanding value.

The property is well located and had an excellent appearance. My only 'complaint' is that the multi-gym in the exercise room had broken parts and was not really usable. Otherwise, excellent!

Fireplaces in the rooms

We really liked this hotel. Only spend one night though, but it was great. We had an easy check-in, free breakfast in the morning and went snowboarding after that. The room was clean, and I really liked the hotel atmosphere.

All good

Property was beautiful.

Very friendly staff, clean, nice ambience, good breakfast, quiet.

The exterior of this hotel is pretty giving a good first impression. The interior is old, dark and gloomy. The room had old, dark-brown, ugly, used-up furniture that has not been cleaned. Lots of noise from neighboring rooms and the whirlpool bathtubs. I do not recommend this hotel.

Very comfortable. Breakfast was cooked by order, very nice. Lighting needs to be improved. We couldn’t find a place with adequate lighting for reading.

Good location and good breakfast as part of our stay.

The bed creaks. The mattress hurts my back. The wall is so thin I can here distinct words from conversation of guests next door. The elevator does not go directly to the floor; you’d still need to carry heavy luggage half flight of stairs. The room is always too hot even with the thermostat is off position. The TV is off to one side of the bed, small and far away, making it hard to watch from bed. The bathroom fan is loud. Complimentary breakfast is good and plenty though.

Nice place for the price. There was a slight dingy smell and the beds were a little hard but overall good. Free breakfast was great even during the pandemic. Only other complaint was the jacuzzi was a little on the dirty side but the pool was clean and heated.

Overall ok experience. Rooms are on the tiny side. I keep having to go back to front desk and have them reprogram or give me a new set of key everyday which was annoying. Food is ok.

overall hotel is very clean and pretty. breakfast not worth it. parking is far from room.

Property was fine and the staff were nice. Orbitz was the problem. Orbitz listed the hotel as pet friendly, hotel has limited pet rooms. All of which were booked. Vacation had to be cancelled, THANKS ORBITZ!!!

The staff were all very friendly and helpful. Rooms very clean, spa was perfect. Will stay here again.

Moon Ridge Rd Big Bear Lake CA

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Located in Winter Park, Best Western Big Bear Chateau is a leisurely stroll from sights such as Bear Valley Community Hospital and Eagle Point. This 80-room, 3.5-star hotel has free breakfast along with conveniences like free self parking and a gym.


Dining

Free cooked-to-order breakfast is included with your stay. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

At Best Western Big Bear Chateau, guests have access to a gym, free WiFi in public areas, and a spa tub. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this ski hotel include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Larger Room)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Big Bear Chateau

Everyone (18) Couples (6) Family (9)
5
Family with small children

Comfortable

By on Sep 15, 2022

Review comment responded on Sep 16, 2022

Thank you for sharing your thoughts regarding your recent stay with us.

5
Everyone

Beautiful hotel, had everything I needed and helpful staff

By on Aug 14, 2022

Review comment responded on Aug 16, 2022

Thank you for sharing your lovely thoughts regarding your recent stay with us. We appreciate your feedback.

5
Partner Couples

We were VERY surprised at how nice this hotel turned out to be. An outstanding value.

By on May 2, 2022

Review comment responded on May 3, 2022

Thank you for giving us a great rating and sharing our positive review. We appreciate you!

5
Family

The property is well located and had an excellent appearance. My only 'complaint' is that the multi-gym in the exercise room had broken parts and was not really usable. Otherwise, excellent!

By on Feb 18, 2022

Review comment responded on Feb 18, 2022

Thank you for providing us with your feedback. We are pleased to hear that you enjoyed most of your stay with us! Your thoughts are invaluable as we aim to improve our guests' satisfaction.

5
Family with small children

Fireplaces in the rooms

By on Jan 22, 2022

Review comment responded on Jan 25, 2022

thank you for your review so glad you enjoyed your stay with us and look forward to seeing you again in the future

5
Family with small children

We really liked this hotel. Only spend one night though, but it was great. We had an easy check-in, free breakfast in the morning and went snowboarding after that. The room was clean, and I really liked the hotel atmosphere.

By on Jan 8, 2022

Review comment responded on Jan 10, 2022

We are happy to hear that you enjoyed your most recent stay with us! Thank you for your feedback!

5
Friends Business Business

All good

By on Sep 15, 2021

Review comment responded on Sep 20, 2021

Thank you for choosing to stay with us! We value your feedback!

5
Family

Property was beautiful.

By on Aug 15, 2021

Review comment responded on Aug 16, 2021

Thank you for your review. We value your feedback.

5
Family

Very friendly staff, clean, nice ambience, good breakfast, quiet.

By on Jun 25, 2021

Review comment responded on Jun 27, 2021

Thank you for the recent review of our hotel.

2
Everyone

The exterior of this hotel is pretty giving a good first impression. The interior is old, dark and gloomy. The room had old, dark-brown, ugly, used-up furniture that has not been cleaned. Lots of noise from neighboring rooms and the whirlpool bathtubs. I do not recommend this hotel.

By on May 29, 2021

Review comment responded on May 31, 2021

Thank you for the recent review of our hotel.

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