The walls are not noise insulated. You can hear everything from the adjacent room. The heater is good and quiet, but the plastic thermostat cover has fallen off, exposing metal coils and wire--needs to be replaced. Beds and pillows are comfortable. The carpet in the lobby looks way too old and needs to be replaced.
This hotel is in poor condition. Nothing nice about it. I would not stay here again.
I already did this now I need Orbitz to review all conversations already in place and dio something, we checked out and moved to a nice, polite and safe place near by. This unprofessional individual that manages the hotel should be send to a basis customer service school.
Front desk employees were very nice, welcoming and accommodating. It’s a little confusing if you don’t stay in the same building where you check in and it’s very busy on the weekend. (No biggie) the hotel seems very outdated, smells dusty, looks scary at night but it was actually very quiet. Inside the room there was 2 queen beds (very firm and comfortable so 5 stars for that!) Linen could be better, the comforter was rough so I’d bring a spare light blanket, NO A/C!! But the hottest it got in Big bear was 89 when I went, you can feel the breeze, a fan was provided and we just put it in the window and turned the ceiling fan on. GOOD tv channels, NO fridge however there is a microwave. Overall big spacious room space. Bathroom was a NO for my party, the shower was spacious but the water from the shower barely came out and the water didn’t get hot it was luke warm then turned to cold out of no where. Toilet wasn’t a big issue the handle to flush kept falling off. The sink worked well it was definitely a lot strong than the shower head. Lol towels were pretty rough but I usually bring my own towels when I travel. I also brought Lysol spray and Clorox wipes due to COVID 19. Would I stay here again? Yes! But now I know what to bring for the next trip!
The location was ok the hotel was in HORRIBLE condition my room had a broken window dirty towels and bedding the staff had very limited English i couldn't even let my family stay there we ended up getting another room elsewhere i couldn't even bring myself to go back and talk to them about the conditions it was a family suite supposedly the best available
This property should be condemned. It doesn’t even appear to be up to code. Absolutely awful, the owners should be extremely ashamed of themselves.
Buena Atención del personal, el precio es muy bueno no se puede pedir mas por el precio que se paga, la ubicación es muy buena
Located in The Village, Big Bear Inn is adjacent to Big Bear Marina and within a 10-minute stroll of Pine Knot Marina. This 64-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Big Bear Inn's 64 heated rooms provide ceiling fans and phones. Guests can expect to find free WiFi and TVs with cable channels. Free toiletries are also standard. Housekeeping is available once per stay.
Big Bear Inn features free WiFi in public areas, conference space, and a business center. You can put free parking to good use if you drive. This hotel also has coffee/tea in a common area.
The walls are not noise insulated. You can hear everything from the adjacent room. The heater is good and quiet, but the plastic thermostat cover has fallen off, exposing metal coils and wire--needs to be replaced. Beds and pillows are comfortable. The carpet in the lobby looks way too old and needs to be replaced.
This hotel is in poor condition. Nothing nice about it. I would not stay here again.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
I already did this now I need Orbitz to review all conversations already in place and dio something, we checked out and moved to a nice, polite and safe place near by. This unprofessional individual that manages the hotel should be send to a basis customer service school.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for your feedback. We will be addressing your concerns.
Front desk employees were very nice, welcoming and accommodating. It’s a little confusing if you don’t stay in the same building where you check in and it’s very busy on the weekend. (No biggie) the hotel seems very outdated, smells dusty, looks scary at night but it was actually very quiet. Inside the room there was 2 queen beds (very firm and comfortable so 5 stars for that!) Linen could be better, the comforter was rough so I’d bring a spare light blanket, NO A/C!! But the hottest it got in Big bear was 89 when I went, you can feel the breeze, a fan was provided and we just put it in the window and turned the ceiling fan on. GOOD tv channels, NO fridge however there is a microwave. Overall big spacious room space. Bathroom was a NO for my party, the shower was spacious but the water from the shower barely came out and the water didn’t get hot it was luke warm then turned to cold out of no where. Toilet wasn’t a big issue the handle to flush kept falling off. The sink worked well it was definitely a lot strong than the shower head. Lol towels were pretty rough but I usually bring my own towels when I travel. I also brought Lysol spray and Clorox wipes due to COVID 19. Would I stay here again? Yes! But now I know what to bring for the next trip!
Thank you for taking the time to review us. Hope you are visit here again. We appreciate your feedback. Thank you for your kind words.
The location was ok the hotel was in HORRIBLE condition my room had a broken window dirty towels and bedding the staff had very limited English i couldn't even let my family stay there we ended up getting another room elsewhere i couldn't even bring myself to go back and talk to them about the conditions it was a family suite supposedly the best available
Sorry for inconvenience and Thank you for taking your valuable time to review our property. we will try our best to improve our services.
This property should be condemned. It doesn’t even appear to be up to code. Absolutely awful, the owners should be extremely ashamed of themselves.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Buena Atención del personal, el precio es muy bueno no se puede pedir mas por el precio que se paga, la ubicación es muy buena
Thank you for taking the time to review us. Hope you are visit here again. We appreciate your feedback. Thank you for your kind words.
Thank you so much for staying with us. We appreciate your feedback