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Extended Stay America Amarillo - West

2.5 out of 5.0

Recent guest reviews

Decent and convenient to the highway. Pretty good hotel for the money especially if you need a kitchen

The room and the facilities are OK. There was fire alarm activated in the morning and all the guests were evacuated for 20 mins. After the firemen have checked the hotel we were allowed to return back to the rooms. Because of this a bit nervous morning I’ve forgotten a small bag with shaving kit in the bathroom. Next day I called the hotel asking for my lost bag but the receptionist told me that the item was not found. It is not a big trouble but it demonstrates that the level of the hotel is not high.

Close to the movie theater and most major restaurants. Hotel staff exceptional and helpful

The location of this hotel is nice. It is close to the highway and mall. However this is a very basic hotel. I have stayed at other locations of this chain and this location was comparatively basic and to some extent rundown. Breakfast is coffee and cereal bar. That's it!

I made reservations for a queen bed and when I arrived none were available. was given 2 double beds. That did not put a bright light on the stay.

The location was really nice and the exterior looked like a nice place but it was obviously old and smelly inside, especially the halls and rooms! I have to admit that I was late arriving and they only had two smoking rooms available even though I asked for non-smoking. The refrigerators (3 different rooms looked so bad I just expected to see roaches although I didn't.) The rooms were clean but just old and smelly. The staff tried so hard to get me a non-smoking room that they accidentally gave me a currently occupied. That could have been a disaster if the person had been in their room or if I had wanted to steal something ... not very comforting. Anyway, the overall experience of the facility was really disappointing ... BUT ... what should one expect for less than $100/night?

It was convient for my work location. I could have had a little bit better room service. I have been here for 5 weeks already and my roomed has been cleaned twice. Guess if u stay long periods of time you don't get even weekly clean bedding/towels

The hotel was easy to find. They were ready do our arrival. A clean hotel. Breakfast to go was a bit bleak, but overall a good experience.

Convenient to my work location. Multiple week stay so amenities of the kitchen were helpful.

Nice hotel convenient to the 40. Room was nice and clean with a full size fridge. However, the refrigerator was not cold at all(the freezer was fine) and I didn't notice until the next morning when I went to leave and all my perishables were warm.

This hotel is very barebones. Rooms are not inviting. Ac worked really well.

a bit of an older hotel, NO SWIMMING POOL! Friendly staff. For a short, cheap stay, I would recommend.

The location was fine. The hotel is disgusting. We went through 3 rooms just to find one without an odor. Had to leave for 2 hours to give them time to clean it. Mind you, we checked in at 4:45. Gross gross gross! I would have gone somewhere else but I would not have gotten a refund. There were also no amenities.

Hotel was nice, had a good location. Hotel staff were very friendly and very helpful. Room was nice very comfortable. Only downside, there was trash on the floor in the room, trash under the bed, and the toilet paper had not been replentished.

This is the first time we used [...]and extended stay hotels. The website was easy to navigate through and the price range was fair. The hotel was clean and nice. We will be back again!!!

It was nice having the kitchenette. The room is spacious and comfortable. Some maintanance is needed in the rooms. A lamp shade was torn up and peeling and the drain stop was broken in the bath tub. Overall it was still a nice stay.

It did not smell well. Seemed under-kept. Looked clean but it did not smell clean. It was too worn down for as new as the building is.

I was traveling with my kid and she loved that there was a mini kitchen! She called it a little house. It was great to be able to store our drinks and food for our next day of traveling and I used the ice from the ice trays for our cooler. It would have been nice if they had a complimentary breakfast or even a better stocked vending machine, but food was only a short drive away.

Made the reservation online, was there 20 minutes later. 35 minutes later the desk clerk still had not shown up. Left. [...] And still no one had shown up at the front desk.

NICE PEOPLE - THE NON-SMOKING ROOM ASSIGNED TO ME HAD HEAVY SMOKE SMELL WITH ROOM DEODORIZER. . . THE NICE LADY AR THE DESK ([...]) MOVED ME TO ANOTHER ROOM WHICH WAS FINE. . . CLEAN . . . BUT THE TV RECEPTION WAS TERRIBLE. . . THE TV SYSTEM OR THE TV NEEDS TO BE REPLACE D IN ROOM 105. . .

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Amarillo - West

Everyone (4) Couples (5) Business (6) Family (10) Other (5)
3
Everyone

Decent and convenient to the highway. Pretty good hotel for the money especially if you need a kitchen

By on Jun 4, 2017

Review comment responded on Jun 6, 2017

Thank you for the feedback about your stay at our hotel. We are glad that you liked our convenient location and the great value we offer for the price. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager

4

inexpensive hotel

Everyone

The room and the facilities are OK. There was fire alarm activated in the morning and all the guests were evacuated for 20 mins. After the firemen have checked the hotel we were allowed to return back to the rooms. Because of this a bit nervous morning I’ve forgotten a small bag with shaving kit in the bathroom. Next day I called the hotel asking for my lost bag but the receptionist told me that the item was not found. It is not a big trouble but it demonstrates that the level of the hotel is not high.

By , from Denton, TX on Mar 21, 2017

4

comfort and convenience

Everyone

Close to the movie theater and most major restaurants. Hotel staff exceptional and helpful

By , from W on Feb 2, 2017

2

dated hotel- no real breakfast

Everyone

The location of this hotel is nice. It is close to the highway and mall. However this is a very basic hotel. I have stayed at other locations of this chain and this location was comparatively basic and to some extent rundown. Breakfast is coffee and cereal bar. That's it!

By on Dec 28, 2016

3

reserved a queen bed/not available

Couples

I made reservations for a queen bed and when I arrived none were available. was given 2 double beds. That did not put a bright light on the stay.

By on Sep 29, 2015

1

extremely disappointed

Singles

The location was really nice and the exterior looked like a nice place but it was obviously old and smelly inside, especially the halls and rooms! I have to admit that I was late arriving and they only had two smoking rooms available even though I asked for non-smoking. The refrigerators (3 different rooms looked so bad I just expected to see roaches although I didn't.) The rooms were clean but just old and smelly. The staff tried so hard to get me a non-smoking room that they accidentally gave me a currently occupied. That could have been a disaster if the person had been in their room or if I had wanted to steal something ... not very comforting. Anyway, the overall experience of the facility was really disappointing ... BUT ... what should one expect for less than $100/night?

By on Jun 13, 2015

3

business trip

BusinessTravelers

It was convient for my work location. I could have had a little bit better room service. I have been here for 5 weeks already and my roomed has been cleaned twice. Guess if u stay long periods of time you don't get even weekly clean bedding/towels

By on Jun 2, 2015

4

good middle point stop for road trip

Families

The hotel was easy to find. They were ready do our arrival. A clean hotel. Breakfast to go was a bit bleak, but overall a good experience.

By on May 25, 2015

4

business trip

BusinessTravelers

Convenient to my work location. Multiple week stay so amenities of the kitchen were helpful.

By on May 5, 2015

4

just passing through

Singles

Nice hotel convenient to the 40. Room was nice and clean with a full size fridge. However, the refrigerator was not cold at all(the freezer was fine) and I didn't notice until the next morning when I went to leave and all my perishables were warm.

By on Jul 14, 2013