The hotel is listed as a pet friendly, what is not said is the 75.00 non refundable charge for each pet or the 10.00 parking fee. Total rip-off
Room was not as clean as we would have liked.
We received an email allowing us to check in on line, and received a confirmation that our room was ready, get our keys at the desk. When we arrived, the clerk told us that they were overbooked and did not have the suite we had reserved, that they could give us a king size. We were three adults, and this was not acceptable. They offered to give us a refund - on a rainy Friday night when both Courtyards were full. Ultimately after about an hour and much discussion, they gave us two rooms. How do you have a reservation AND a confirmation and then NOT have a room!
Overall, it was a good stay. Please do a quick check of the room for any issues. I found an area where it had some kind of warping from the baseboard. It caused the wallpaper directly above it to tear and dangle. Other than that, the room was clean.
The room was very comfortable and clean. The bathroom was nice and large. The pool was not functional while we were there. We were charged $10 to park in their standard parking lot which was cramped. The sidewalks were not adequately shoveled when we were there.
For an older property it was clean and well maintained.
The property is very dated and has a smell to it. Bed sheets were king on queen and looked like they had been slept in. Towel rack was broken in bathroom.
The website said the bar was open, which was why we chose it. Unfortunately, when we got there we discovered it was not.
The staff was friendly however the upholstery on the small coach was badly stained and there was no blanket on the bed just a sheet and a thin covering.
We stayed here on a cold February night. there was only a thin bedspread with no blankets. We turned up the heat to compensate and every time it came on is sounded like a skidding semi about to run me over. The combination made for a horrible night's sleep. The one thing a hotel of this cost should at least be able to provide. The only compensation we were offered was a free bottled water. No thanks.
This property is a bit dated, which is surprising for this chain. When we came in, the stairs looked like they had not been cleaned for sometime. The biggest surprise was the $10 charge for self parking. The parking lot is no different than any other hotel, not sure why the charge. It just seems like a money grab that was hidden in the fine print on the listing.
Location was perfect. Close to many dining areas. Parking was great & we could see our truck from our room window, which was great due to large crate we were bringing home in the truck bed.
Standard Courtyard Marriott, but needs to be updated and staff more attentive to details. Long line at check in because the "one of our (two) computers is down". Severe odor in the room. In the early morning, I needed to work in the lobby so my wife could sleep, but the staff had radio playing loudly from the kitchen area. It was - very annoying. And, I was on the far side of the lobby. I suppose I expect more from Marriott.
Located in Soncy, Courtyard by Marriott Amarillo West/Medical Center is within a mile (2 km) of sights such as Vibra Hospital of Amarillo and Westgate Mall. This 3-star hotel welcomes guests with 89 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a continental breakfast is available for a fee.
Guests can expect free WiFi and Smart TVs with cable channels and Netflix. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and ironing boards.
Guests of Courtyard by Marriott Amarillo West/Medical Center have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 10.00 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a business center, and a meeting room.
The hotel is listed as a pet friendly, what is not said is the 75.00 non refundable charge for each pet or the 10.00 parking fee. Total rip-off
Room was not as clean as we would have liked.
We received an email allowing us to check in on line, and received a confirmation that our room was ready, get our keys at the desk. When we arrived, the clerk told us that they were overbooked and did not have the suite we had reserved, that they could give us a king size. We were three adults, and this was not acceptable. They offered to give us a refund - on a rainy Friday night when both Courtyards were full. Ultimately after about an hour and much discussion, they gave us two rooms. How do you have a reservation AND a confirmation and then NOT have a room!
Overall, it was a good stay. Please do a quick check of the room for any issues. I found an area where it had some kind of warping from the baseboard. It caused the wallpaper directly above it to tear and dangle. Other than that, the room was clean.
The room was very comfortable and clean. The bathroom was nice and large. The pool was not functional while we were there. We were charged $10 to park in their standard parking lot which was cramped. The sidewalks were not adequately shoveled when we were there.
Rebecca, thank you so much for taking the time to leave a review about your experience at our hotel! We apologize for the inconveniences you experienced during your stay with us. We do have a $10 parking fee that is listed on all of our websites. We were not expecting much snow during your stay, but unfortunately the Texas Panhandle did have a little blizzard on its hands. We hope you consider staying at our hotel on your future trips through Amarillo!
For an older property it was clean and well maintained.
Thank you for taking the time to leave a review, Travis! We appreciate your feedback and will pass this information along to the appropriate channels.
The property is very dated and has a smell to it. Bed sheets were king on queen and looked like they had been slept in. Towel rack was broken in bathroom.
HelloOur site does state we have a non refundable pet fee. It is a one time fee for up to 2 pets. We also state our parking fee of 10.00 per night. We thank you for staying with us.