The hotel is in a great location, easily accessible by public transport from the airport and convenient for getting around on foot. When choosing a hotel, we had two main criteria: location and breakfast. While the location met our expectations, we were extremely disappointed by the breakfast and by how the staff handled problems or tried to find solutions.
Upon arrival, we found out that the breakfast room was no longer in use, probably due to ongoing renovations, and the hotel had arranged an alternative with Pret a Manger, which consisted of a yogurt with granola, a banana, and an orange juice. We had paid for a continental breakfast and were given something we didn’t even like.
When I mentioned my severe lactose intolerance, the receptionist on duty told me that he also suffered from it and that I could just eat the banana and drink the juice. When I asked two other receptionists if it was possible to get something else, they told me it was a fixed menu. I work in the tourism industry as well, and this is unacceptable!
Not to mention that we were only given two paper bags for a six-day stay, which we had to remember to hang on our door handle if we wanted breakfast — otherwise, we wouldn’t get it, even though we had already paid for it. On top of that, the setup meant we were stuck waiting around for breakfast rather than being free to eat whenever suited us.
To be fair, they did provide tea, coffee, and milk on the 15th floor until 10 a.m.
The final straw came on Sunday