Do not be fooled by the branding of 11 Howard — the reality is far from the “luxury” it advertises. My stay was plagued by repeated maintenance and quality issues, made worse by dismissive and unprofessional management.
Our first room was unlivable: extreme humidity, a thermostat and AC that didn’t work, and outlets and lights that failed. After pushing to be moved (with a baby and a large amount of luggage), we were finally relocated late at night. The new room was larger, but had the same humidity issue — hardly an upgrade. On the fourth night a dehumidifier was purchased for us and the reading was 85%.
The most frustrating part was the hotel’s response. The general manager never bothered to reply, and the front desk manager sent a curt, careless email off his phone that made me feel like I was the problem for pointing out legitimate failures. Instead of accountability, I was dismissed as having “high standards”.
At this price point in New York, guests deserve far better. There are countless hotels in this city that actually deliver on comfort, service, and professionalism. I would strongly advise looking elsewhere.