Nice location, disappointed with the water view room we had. It was over a courtyard distant from the river.
I liked the free parking and the area
Room was very clean, modern. Lots of restaurants around, will stay again
No
Room size was good. Love that it was on the water. Parking rates are crazy for guest. It should be a flat rate for guest
Breakfast staff and cleaning Staff were very friendly, helpful, and curtious. However, some of the front desk staff were very slow during checkin and not helpful during a potentially serious situation. I accidentally locked my 15 month old in the bedroom of our suite. The bedroom door was very easy to lock accidentally. She was taking a nap, when I realized and ran down to the lobby to get some help. She had croup, so sometimes coughed so hard she would throw up. I was afraid she'd wake up like that and be scared in an unfamiliar environment. The front desk staff appeared disinterested in my situation and his response with very nonplused. It was as if I asked him for more towels.he just said he would send the engineer up to the room. So I'm anxiously waiting at the room but no one comes. So I took a kitchen knife and jimmied the lock open. The engineer came to the room 30 minutes later. This was a best case scenario - baby was contained and asleep. If she wasn't contained she could have hurt herself multiple ways (not to mention panicking bc she can't find her parents). I wonder what the staff would have done in a more urgent situation - because when it's your child stuck in somewhere that you can't get to, it all feels urgent.
Located in the whaf district, for $15 - $20 more a night. We could stayed in Hilton or Intercontinental Hotel. Which is better.
Great location and a great hotel! I would come back!
The property was great, it's not far from the metro, and it's very close to several nice restaurants.
Hotel is situated on the wharf with plenty of fine dining, and close proximity to the National mall. The staff were extremely helpful, personable and friendly. Ease of access to the free shuttle that takes you to the national mall and surrounding attractions. Would highly recommend this hotel to friends and family.
The location on the river, breathtaking views, proximity to major sites, availability of restaurants and public transportation
I was close to all the museums and restaurants and water taxi.
The property is very nice with a great location on the Wharf. There’s a rooftop deck right on the water, free breakfast and a legit bar.
The property was beautiful! It was clean and the staff was great!
I loved the location. I loved being able to walk on the wharf.
Located in District Wharf, Hyatt House Washington DC/The Wharf is within a 10-minute walk of popular sights such as International Spy Museum and L'Enfant Plaza. This 237-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The 237 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Microwaves, refrigerators, and coffee makers are other standard amenities.
At Hyatt House Washington DC/The Wharf, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. Self parking is available for USD 38.00 per day. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.
Nice location, disappointed with the water view room we had. It was over a courtyard distant from the river.
I liked the free parking and the area
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Sincerely, Michael Anderson General Manager
Dear Anonymous, We are thrilled you had a perfect stay! Thank you for the review and please visit us again. Best, Michael Anderson General Manager
Room was very clean, modern. Lots of restaurants around, will stay again
Dear Anonymous, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our accommodations and location pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Michael Anderson General Manager
No
Thank you for giving us a perfect score regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your positive feedback. We look forward to being of service to you in the near future. Best regards, Sery Chesson
Dear Anonymous, I'm glad that all facets of your stay exceeded your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Michael Anderson General Manager
Room size was good. Love that it was on the water. Parking rates are crazy for guest. It should be a flat rate for guest
Good Morning Mr. Shawn, Thank you for your positive feedback. I’m happy to hear that you find our hotel to your liking. We’re looking forward to your next visit. Sery Chesson Front Office Supervisor
Dear Anonymous, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michael Anderson General Manager
Thank you for given us perfect score. Happy New Year! Sery Chesson Front Desk Supervisor
Breakfast staff and cleaning Staff were very friendly, helpful, and curtious. However, some of the front desk staff were very slow during checkin and not helpful during a potentially serious situation. I accidentally locked my 15 month old in the bedroom of our suite. The bedroom door was very easy to lock accidentally. She was taking a nap, when I realized and ran down to the lobby to get some help. She had croup, so sometimes coughed so hard she would throw up. I was afraid she'd wake up like that and be scared in an unfamiliar environment. The front desk staff appeared disinterested in my situation and his response with very nonplused. It was as if I asked him for more towels.he just said he would send the engineer up to the room. So I'm anxiously waiting at the room but no one comes. So I took a kitchen knife and jimmied the lock open. The engineer came to the room 30 minutes later. This was a best case scenario - baby was contained and asleep. If she wasn't contained she could have hurt herself multiple ways (not to mention panicking bc she can't find her parents). I wonder what the staff would have done in a more urgent situation - because when it's your child stuck in somewhere that you can't get to, it all feels urgent.
Dear Anonymous, Thank you for taking the time to share this feedback. I'm sure that this was alarming for you and we are glad that your child is well. We have reviewed your remarks as a team to encourage improvements and hope to host your family again. Sincerely, Michael Anderson General Manager
Dear Anonymous, Thank you for choosing our Hyatt House during your visit to Washington D.C. I am glad to hear you enjoyed our location event though we disappointed you with the view from your room. We would never want to leave you with a bad impression. Your feedback is much appreciated as is your business. We hope to better serve you in the future. Sincerely, Michael Anderson General Manager