Elevator broken, its was ok at best. Not what we expected from a Casino hotel.
Nice place. We slept very comfortably the beds are wonderful and the hotel is quiet.
I like the hotel overall I think the room was just it was clean but it was a bit smelly like wet carpet and it may be un easy to Sleep no microwave a coffee maker no coffee pot
I liked the access to the casino. The manager, kitty, did everything she could to make the stay better. The hot tub was not working. The first room I stayed in had a used wash cloth and an open soap. The second room had a huge hand print on one of the mirrors.
Overall everything was cool. We had a beautiful nice size room. The hotel was nice. And the food was great. 💋💋💋
It was nice you could walk directly into the casino and had a living room, but it’s a bit run down and the added $20 a night fee you pay there above what you pay through Orbitz was a bit annoying.
While the staff was very nice and helpful we had to move rooms because of the pot smell was so strong. We noticed it first when we got back from site seeing and called down to the desk to let them know it smelled but it wasn't us. Then we went to dinner and got back and I about threw up it was so strong. They moved us to a different floor but the overall up keep of the hotel needs some major attention. It's pretty bad when your telling one of the staff what happened and they say "I'm so sorry. Unfortunately it was probably someone on staff went into your room to smoke up."
The vent in the bathroom had a thick layer of dust on it. There was mildew in the tub. The overall look of the property needs to be updated and was not beautiful or welcoming. There were no movie channels that offered movies without commercials.
The room that were designated as non-smoking still smelled of smoke. We had the room sprayed, which was good for a monent, but it really did not work. My husband noticed that the vents were filthy. He called the front desk and they sent maintenance, who cleaned/changed the filters. They looked as if they weren't changed for months. The bed sheets/pillowcase had stains on them when we checked in. The bath room was nasty. The shower had hair on the walls and mildew along the bottom of the shower walls. The The entire time spent in this hotel was bad.
The reason that we chose this hotel was the pool for our kids. When we arrived we were informed that the pool would be closed all of March. The entire hotel reeked of cigarette smoke including our non smoking room. We called for extra towels and never received them. Our tv didn’t work. We paid a lot of money to stay there and we were completely disappointed.
Close to everything downtown. Huge room! Comfortable and classy.
The rooms really need a good cleaning and updating
Pros - The hotel was ideally located for our purposes. The staff was very friendly and professional. Cons - The room was clean but the main corridor and the gym needs attention. For the one and a half weeks that we were there the first floor carpet approaching the back elevator had some white chalk like material on the ground that is probably still there, indicating no vacuuming for over a week. The WiFi is horrible throughout the property, which impacted my ability to do work on my laptop. The one printer that is available for customers does not work and the folks who work there are aware but seem to have no plans to change it. The gym machines and floor need to be wiped with a mop to get up sweat and other stains. All this and more at a hotel property that charges an additional $20 per night for a “resort fee”. Even with all this because of the ideal location and really very nice staff I would probably stay here again to see if any of these issues are eventually addressed.
Property needs an upgrade. Getting old and warn. Casino seems to be dying. Limited food options now
Bed was super comfy! Close to The Dome at America's Center.
Located in Downtown St. Louis, Lumiere Place Casino Hotel is adjacent to Lumiere Place Casino and within a 5-minute walk of other popular sights like World Aquarium. This 294-room, 4-star hotel has 4 restaurants along with conveniences like a casino and a fitness center.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 294 accommodations afford space to spread out with a separate bedroom and living rooms. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.
Guests staying at Lumiere Place Casino Hotel enjoy access to a casino, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 10 per night, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a business center, a computer station, and express check-out.
Elevator broken, its was ok at best. Not what we expected from a Casino hotel.
Nice place. We slept very comfortably the beds are wonderful and the hotel is quiet.
Dear Michael, thank you for choosing HoteLumiere during your visit in St. Louis and for sharing with us and other travelers your kind opinion about our hotel and our staff. It will be a pleasure to host you again in the future. Kind regards.
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know
I like the hotel overall I think the room was just it was clean but it was a bit smelly like wet carpet and it may be un easy to Sleep no microwave a coffee maker no coffee pot
We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.
I liked the access to the casino. The manager, kitty, did everything she could to make the stay better. The hot tub was not working. The first room I stayed in had a used wash cloth and an open soap. The second room had a huge hand print on one of the mirrors.
We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.
Overall everything was cool. We had a beautiful nice size room. The hotel was nice. And the food was great. 💋💋💋
Thanks for the rating - we're happy you enjoyed your time with us!
Thanks for the rating - we're happy you enjoyed your stay!
It was nice you could walk directly into the casino and had a living room, but it’s a bit run down and the added $20 a night fee you pay there above what you pay through Orbitz was a bit annoying.
While the staff was very nice and helpful we had to move rooms because of the pot smell was so strong. We noticed it first when we got back from site seeing and called down to the desk to let them know it smelled but it wasn't us. Then we went to dinner and got back and I about threw up it was so strong. They moved us to a different floor but the overall up keep of the hotel needs some major attention. It's pretty bad when your telling one of the staff what happened and they say "I'm so sorry. Unfortunately it was probably someone on staff went into your room to smoke up."
Dear Nikki, Thank you so much for staying with us and sharing your experience. I am sorry to hear that we were not able to meet your expectations and the challenges you experienced due to one of the elevators being out of order. This is not the level of guest services we proud ourselves to provide at our property and will certainly review as a team and address the necessary improvements. Yours in hospitality