HoteLumiere at the Arch4.0 out of 5.0
Recent guest reviews
We enjoyed our stay here in a double queen suite. It was a nice size room, although the bathroom was really small. There didn't seem to be a lot of lighting when trying to get ready. The free wifi was pretty bad. It showed a connection but wouldn't work. Easy access to the casino and walking distance to Laclede's Landing.
The Ladies in our Family get together every year for a evening of fun and relaxation. This year we chose The Lumiere Hotel and Casino..We had a wonderful overnight stay.. I would recommend this hotel if you are looking for fun as well as comfort..
Good hotel. Connected to the lumiere casino so you don't have to go outside. They were renovating while we were there so the lobby wasn't the best. The fire sprinkler in our room leaked, someone from the front desk came immediately and moved us to an upgraded suite! Friendly staff all around.
We are a family of 5 so we try to book suites so we have extra room. Our first mistake was assuming that like all other suites we've stayed in the couch would pull out into a bed. Not only did it not pull out into a bed, it was a tiny loveseat that was hard as a rock so nobody could sleep in it or even want to sit on it. They get a two star mainly because the staff is friendly, the beds were comfy, and the lounge is elegant. However, the lack of a pullout bed, no HD programimng on TVs and weak WiFi means we will not stay here again.
We've stayed at the Lumière for years and have never been disappointed. All suite hotel offers a nice sized living room with wet bar, refrigerator, love seat, table & chairs and flat screen TV. Separate bedroom is spacious with very comfortable bed(s) and a second TV. The recent remodel included replacing the bathtubs with a large walk-in shower. Very clean and comfortable with fluffy, plush linens.
Working for an OTA, I've become pretty familiar with how hotel rates, inventory, connectivity systems, etc. work - with that being said, it has also made me a very paranoid person when it comes down to booking a room and getting to the hotel just to be turned away due to an overbooking... I walked right into my worst fear last night when we arrived at the Lumiere. I was stupid enough to book so late in the night and when I got to the hotel they said they hadn't received the reservation yet. As she went to the back I noticed a paper saying that there was currently a 2 night minimum. We had only booked one. Sure enough, they come back saying the hotel was oversold. Luckily they were nice enough to walk us to a different hotel but we went from a King Suite to 2 Queens. My boyfriend asked for at least some casino credits. Only after he said that he would call the website we booked through to get a relocation to a different property, she agreed to give us $20 in credits. There's plenty of choices for hotels in downtown St. Louis so I won't be booking again...
Nice improvements, I like the rooms with separate seating area, coffee in the room and the view. We love St. Louis.
Until this past week, I had only been a (albeit frequent) visitor to the Lumiere Place (casino) and finally got to make my first stay at the Hotel Lumiere. This property sits to the south of the casino and is easily accessible from many different avenues. I was in town for a large volleyball tournament and this property was my housing assignment from the organizers. This property is great if you are doing things in the immediate downtown area. They offer free parking outside in the hotel/casino lot, and the Lumiere Link takes you right outside the America's Center (large convention center attached to the Dome). It's pretty obvious that this is a casino property, as getting to the casino might be the easiest thing to do while staying here. During my visit, I had zero problems with the renovation, even though the fitness center was closed due to it (renovation). Room was clean from top to bottom; no odors which is always a plus. The WiFi was pretty slow but it's a wide open unsecured network, so I'm sure everyone is on it. Personally, I had no problems with anything while at the hotel, which made for a good weekend while working 20 matches. Would I stay there again, probably. I'm pretty loyal to a particular brand which has a few properties in the Saint Louis area, but this location is not bad at all and might be worth your time if you want to have a really good time!
Their website boasts, "The brand-new design includes a color palette of calming blues and greens, new furniture, lighting, floor coverings and refreshed bathrooms with high-end fixtures. Enhanced in-room technology, including more outlets, will appeal to modern-day travelers." Well, that's one way to spin it I guess. We have stayed at this property many times, this is the first time since the renovation, which sure seems like a downgrade to us. The curtain tracks covering the windows by the door aren't long enough so that the curtain can block anyone that is walking down the hall from seeing into your room. Their "upgraded" furniture in the living room is a TINY love seat with 44" of sitting room that does NOT pull out into a bed (but don't worry, they will "offer" you a rollaway for $25!). There is no longer a comfy chair in the living room, just the tiny love seat. No coffee table either. They no longer have the actual glassware, only super thin paper cups. The only thing we noticed in the bathroom was new flooring, everything else still seemed very used and the lighting over the vanity is still very lacking, although the shower is lit up like a landing strip now. The HVAC was very noisy, rattled all night, not upgraded. The ice machine on the 5th floor was out of service, but no notice of this until you got all the way to it. There were no extra blankets or pillows. Good luck trying to reach housekeeping or the front desk, be prepared to let the phone ring on and on before anyone will answer no matter what time you call. There was only one door on the closet. If you book here, you'll get to pay the highest price of any of the other area casino hotels, plus a $15 resort fee which includes very sketchy wi-fi. I am completely disappointed!
I have to say I had the most horrible costumer service ever. I asked that morning at check in if my husband and I can both check in at the same time for two separate reservations and was told yes to have the check in person say no and waste a trip there. Next during this confusion they cancelled our second reservation. The front desk staff was no help finding our reservation telling us to call the 1 800 number. I asked to speak to a manager and was only talking to another employee. I know this because the real manager called me later. The real manager I thought it was, was suppose to send me something in the mail as apology please try us again and never did.I'm guessing that wasn't the real manager either??? I tried talking the the GM and I received another manager? Other than than not not competent staff.... The hotel was supposedly getting an upgrade but the walls outside the rooms looked old and missing paint. The pool and work out area was closed. There were quite a few hotel parties for Little kids. The rooms that were just upgraded had no casino luxury feel. The list could go on and on....
Located in Downtown St. Louis, HoteLumiere at the Arch is a leisurely stroll from popular sights such as Gateway Arch and Dome at America’s Center. This 294-room, 4-star hotel welcomes guests with 4 restaurants, a casino, and an indoor pool. Also close to this St. Louis hotel are Busch Stadium and City Museum.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café.
The 294 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.
Guests staying at HoteLumiere at the Arch enjoy access to a casino, an indoor pool, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 14 reviews