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HoteLumiere at the Arch

4.0 out of 5.0

Recent guest reviews

Location and parking were good. Check in lady was nice, room was updated w a new trendy barn door style shower. Beds were nice. If this place had better housekeeping and cleanliness it would be able to give the four seasons that also connects to the casino a run for its money. We would totally stay again.

My stay was short and sweet! Checked in $50 dollar deposit was given back to me after I checked out!

The hotel itself is gorgeous, and it's in the great location. The downside is, people are in and out from the casino from and to the hotel all night and you can hear them. We have to get up at 5am the next day and drive 6 hours. We we're exhausted coz we couldn't get any sleep from all the noise.

I had booked for a non smoking room only to be put in a room which reeked of smoke the moment we got in. 30 mins into the room one of my chidten who happens to be asthmatic started mildly wheezing to which I called the front desk to enquire about changing rooms. They said they would send someone to come and spray the room and make it smell nice and fresh. Almost an hour passed by and no one came by to which my daughter had to go to the bathroom to get better air. I went downstairs to the front desk to ask then to please switch rooms for us to a non smoking and the front desk person said that they will first clean the room which we were currently in and out an oxidizer to make it fresh and if that failed then they will move us. At this time I was livid at the lack of concern with which they didn't show us. I kept insisting for a switch to another room stating that I was traveling to California and cannot afford to have any emergencies far away from home if my daughters condition got worse. Finally they grudgingly agreed to move us to an in smoking room. We got an Accesible room which we didn't request by the way but at this time I was too exhausted and frustrated to ask why we got an accessible room, we just stayed in the room. Horrible experience.

Poor staffing. Room equipment in poor shape............................ ................

Close to arch and ball park. Casino is large, but buffet is just another buffet and no other choice Mon - Tues - or Wed. Rooms are nice, would stay here again if in the area.

Good hotel and friendly staff behind the front desk. This is an old Embassy Suites that has been converted. They worked on the main lobby and atrium area but the rooms could use work. This is especially true if the bathrooms and kitchenette sink.

They gave me a wrong address and we got terribly lost. The hotel staff at the front and at the bar was not very helpful or nice. Are room had tissue on the floor, the tub was dirty and the outlets wouldn't charge r phones, so we lost out on a day of photos bc we had no phones to use. The buffet was the only open restaurant and it was extremely overly priced.

Very nice hotel in a good location if you want to gamble. We stayed Monday-Thursday and it was very quiet until Wednesday night, then we heard what sounded like a few room parties, but it wasn't enough to keep us up. The room was nice and big and the beds were comfortable. I wish there was a restaurant in the hotel or at least a coffee shop.

Took 45 min. to check in on a Tuesday! Everything was dirty, elevator, room and grounds. No breakfast until 9:00 am and then it was the worst thing I ever saw! I have been to St. Louis many times but will never go back, it has totally fallen apart. Lacledes Landing is empty and very suspect. This hotel is just that.

room smelled, pool and workout room closed, little water pressure in sinks. closet door broken.

Our go to stl getaway hotel :-) Casino connected to hotel, and several restaurants to choose from.

999 N. 2nd St. St. Louis MO

Hotel highlights

  • Walking distance to Gateway Arch and Dome at America’s Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown St. Louis, HoteLumiere at the Arch is a leisurely stroll from popular sights such as Gateway Arch and Dome at America’s Center. This 294-room, 4-star hotel welcomes guests with 4 restaurants, a casino, and an indoor pool. Also close to this St. Louis hotel are Busch Stadium and City Museum.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café.


Rooms

The 294 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.


Property features

Guests staying at HoteLumiere at the Arch enjoy access to a casino, an indoor pool, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.

Room options

Suite, 1 King Bed

King 1 | Sleeps 3

Presidential Suite, 1 Bedroom, River View

King 1 | Sleeps 3

Premium Suite, 1 King Bed

King 1 | Sleeps 3

Superior Suite, 1 King Bed (Corner)

King 1 | Sleeps 3

Guest reviews for HoteLumiere at the Arch

Everyone (12)
5

cool hotel

Everyone

Location and parking were good. Check in lady was nice, room was updated w a new trendy barn door style shower. Beds were nice. If this place had better housekeeping and cleanliness it would be able to give the four seasons that also connects to the casino a run for its money. We would totally stay again.

By on Dec 7, 2017

5

view of the bridge

Everyone

My stay was short and sweet! Checked in $50 dollar deposit was given back to me after I checked out!

By on Nov 26, 2017

5

great hotel

Everyone

The hotel itself is gorgeous, and it's in the great location. The downside is, people are in and out from the casino from and to the hotel all night and you can hear them. We have to get up at 5am the next day and drive 6 hours. We we're exhausted coz we couldn't get any sleep from all the noise.

By , from illinois on Oct 8, 2017

1

i had a horrible experience at the hotel

Everyone

I had booked for a non smoking room only to be put in a room which reeked of smoke the moment we got in. 30 mins into the room one of my chidten who happens to be asthmatic started mildly wheezing to which I called the front desk to enquire about changing rooms. They said they would send someone to come and spray the room and make it smell nice and fresh. Almost an hour passed by and no one came by to which my daughter had to go to the bathroom to get better air. I went downstairs to the front desk to ask then to please switch rooms for us to a non smoking and the front desk person said that they will first clean the room which we were currently in and out an oxidizer to make it fresh and if that failed then they will move us. At this time I was livid at the lack of concern with which they didn't show us. I kept insisting for a switch to another room stating that I was traveling to California and cannot afford to have any emergencies far away from home if my daughters condition got worse. Finally they grudgingly agreed to move us to an in smoking room. We got an Accesible room which we didn't request by the way but at this time I was too exhausted and frustrated to ask why we got an accessible room, we just stayed in the room. Horrible experience.

By on Jul 11, 2017

2

choose a different place

Everyone

Poor staffing. Room equipment in poor shape............................ ................

By on May 26, 2017

4

nice place to stay

Everyone

Close to arch and ball park. Casino is large, but buffet is just another buffet and no other choice Mon - Tues - or Wed. Rooms are nice, would stay here again if in the area.

By on May 22, 2017

3

nice hotel but the rooms could be cleaner

Everyone

Good hotel and friendly staff behind the front desk. This is an old Embassy Suites that has been converted. They worked on the main lobby and atrium area but the rooms could use work. This is especially true if the bathrooms and kitchenette sink.

By on May 6, 2017

3

big hotel with lots of options

Everyone

They gave me a wrong address and we got terribly lost. The hotel staff at the front and at the bar was not very helpful or nice. Are room had tissue on the floor, the tub was dirty and the outlets wouldn't charge r phones, so we lost out on a day of photos bc we had no phones to use. The buffet was the only open restaurant and it was extremely overly priced.

By on Apr 13, 2017

4

girl's week

Everyone

Very nice hotel in a good location if you want to gamble. We stayed Monday-Thursday and it was very quiet until Wednesday night, then we heard what sounded like a few room parties, but it wasn't enough to keep us up. The room was nice and big and the beds were comfortable. I wish there was a restaurant in the hotel or at least a coffee shop.

By on Mar 28, 2017

Review comment responded on Apr 20, 2017

Thank you for taking the time to rate and review our property. We are thrilled you had such a great time and hope you come back and stay with us for your next girls week! Also, we do have a 24-hour coffee shop called Sucre on the casino side of the property.

1

close to arch

Everyone

Took 45 min. to check in on a Tuesday! Everything was dirty, elevator, room and grounds. No breakfast until 9:00 am and then it was the worst thing I ever saw! I have been to St. Louis many times but will never go back, it has totally fallen apart. Lacledes Landing is empty and very suspect. This hotel is just that.

By on Mar 28, 2017