HoteLumiere at the Arch4.0 out of 5.0
Recent guest reviews
I went to check in a little after 4:00. The line to check in was wrapped around the lobby. There was three workers checking in guests. Behind those workers were three other employees watching them check in and then the manager was walking from each station watching. We were told at check in they were sold out and overbooked. We made our way to our room and noticed how dirty the walls were and were in need of cleaning or some paint. The room was spacious and used to be an old Embassy Suites. However it was not clean to standard. Hair, dirty walls, bloody boogers on the white curtains. Very obvious if the staff paid attention a little scrubbing in the room would have taken care of it. The sheets were not completely tucked in and nasty kinky black hairs in the bathroom and sink. The towels had a yellow cast and appeared to sanitized. I went to the front desk a few hours later and waited in line again. I watched them turn away a couple who had reservations and did not have a room for them because of being overbooked. We went to the pool area. The pool was clean I went out to look at the outdoor hot tub there were food wrappers in the water and the bubbles were dirt brown. The pool towels were were the white floor mats for the bathroom. When checking out again had to wait in line. The only words said was what room number and do you need a receipt. They did not ask how your stay was, good morning or anything.
This is my 4th time here and the 2nd with the new remodel. Not impressed. Come on Tropicana. Millions of dollars and you can't even get a room clean. Had to call the front desk..3 times...finally at 2 am got what I asked for at 7 pm.
I usually always try and stay at this casino when I travel for work or play. You can get to any sporting event quickly. Also rooms are very roomy and they were just remodeled. Hotel Staff is always very very friendly.
Just had my first experience with this hotel and I will be more than happy to return. I had a beautiful view of the Mississippi River. There are no rooms that aren't suites so we had plenty of room. I could tell there had been several renovations made to the hotel and, while I could see that maybe there needs to be a few more, everything was clean, no hallway noise, and a beautiful lobby. It was a very short walk across the skywalk to get to the casino, and all staff were friendly. I can't wait to go back.There was a walk-in shower, no tub which I liked. I do wish my bed had been a little more comfortable but the second bed in the room was fine. Not sure what was up with that.
This hotel was very clean and close to everything in downtown St Louis. Price was fair and staff was friendly. IIt was right at the casino and they even offered a shuttle to Busch Stadium which came in handy because it was raining while we were there
I stayed at HoteLumiere and used Hotwire to book my stay. Customers should beware that HoteLumiere is not a 4-star hotel. The elevators are too few or too slow and the smell of urine in the staircases is so strong you will gag or have to hold your breath. I had to plunge my hand into the toilet water tank to fix the toilet with each flush. There is no glassware and the hotel will not allow you to borrow a glass from the bar. There is no restaurant in the hotel. The casino and offers an expensive buffet starting at 9:00 a.m. This is a 2-star hotel. I hope Hotwire listens and stops overcharging customers to stay in this hotel.
this place is total remodeled and nice but it has lost it touch under present ownership it is just generic and they are ready to resell this property the bar has very few clients now and there is no room service what so ever ... I could go on and on but it isn't worth it
If I could give this place 0 stars I would. Worst hotel experience ever!!! Only stayed here because of a wedding I was attending and the guests were secured a block of rooms (at a discount). Called a week ahead of my reservation to ask for early check in. I was told to call the morning of my reservation and request my room be ready early. The woman that answered the phone was very short with me- said to be there around 1:30 and she should have a room available and that the hotel was full and hung up the phone. No time for me to explain my circumstances. So we arrived around 1 to see what the status was. As I approached the desk a rude young lady immediately said they had no rooms. I didn't even get to ask if my room was ready. She just said "we have no rooms". I said well I have a reservation and I called earlier about early check in-she immediately cut me off and asked rudely who I talked to. (Why does that matter?). I finally said I have a reservation and she took my name and looked at her computer and said my room isn't ready and to come back at 4pm. Well the wedding starts at 3 so we need a room. She then proceeds to tell me they have a waiting list and I will be behind those people. I asked why I wasn't offered a waiting list option this morning. She said she JUST started this policy. (Doesn't seem fair). I put my name and number on this list and proceeded to sit in the lobby. About 30 minutes passed as people came and went, even observed a large group of men get turned away because the woman "could not find a reservation" for them even when he showed her his confirmation email. She was quick to give him a list of area hotels to find another place to go. Then another couple approached the desk and a different front desk person checked them in and sent them right upstairs! No waiting for them! I immediately approached this clerk and asked why my room isn't available but theirs was. She looked at my reservation and said "oh your room is available". What! Why wasn't I called then? Then she scans my debit card for $200-mind you, my rate for the room was $129 because of the group discount. That's another argument for the business office. As she handed me the cards for the door she never apologized or expressed any type of customer service. Just handed me the cards turned and walked away. Nothing about explaining where to go, where to park, nothing! RUDE!! The room was filthy. Hair in the shower, the mirrors were smudged hard to see in them, the fridge is something out of a 70's motel 6. Just gross. Luckily we only slept in there and spent no time in there. My friend went to get ice two floors away and housekeeping was rude to her too. All in all I would have stayed elsewhere if I had the chance. I hope management takes serious concern with who they have at front desk representing their business.
We enjoyed our stay. Room was spacious and clean. Everyone in my group really liked the room. Only knock is they say the fridge didn't stay cool so we just put our beer on ice. Would stay here again for sure.
I would not recommend staying at this hotel. The customer service was not good. The shower was dirty. The room was not cleaned while we were there. Evidently you have to request room cleaning. You have to request additional toilet paper and towels. There is no ice or anywhere to get ice for your room. The sheets are not fitted and come off of of the bed. There is no coffee available in the hotel unless you make it in your room and the coffee makers in the room don't work. You have to leave the hotel to get coffee. There are a lot of restaurants around the hotel but none in the hotel. The air conditioner in the hotel room does not work well. The bathrooms are very small. Two people can't be in there at once. The rooms should only be about $75 a night at most. There is a bar in the hotel. The only thing it has going for it is that it is connected to the casino. It is located in a fun area of town. It is walking distance to several restaurants, the St. Louis Arch and Busch Stadium. I would stay in another hotel if I wanted to go to the casino. There are several within walking distance of the casino.
- Walking distance to Gateway Arch and Dome at America’s Center
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Downtown St. Louis, HoteLumiere at the Arch is a leisurely stroll from popular sights such as Gateway Arch and Dome at America’s Center. This 294-room, 4-star hotel welcomes guests with 4 restaurants, a casino, and an indoor pool. Also close to this St. Louis hotel are Busch Stadium and City Museum.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café.
The 294 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.
Guests staying at HoteLumiere at the Arch enjoy access to a casino, an indoor pool, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 41 reviews