HoteLumiere at the Arch4.0 out of 5.0
Recent guest reviews
The only complaint I have is the kids running in the hallways and having too many kids in the pool without wrist bands. You should bring back the pool attendant. The rooms A/C worked great , TVs too with HD cables channels and the shower was hot.
For the money and the location, this is a great deal. I hosted a 40th birthday weekend there with about 20 friends and it worked out perfect. Some could gamble in the casino, some could go to the landing just across the street, and the spa next door at the Four Seasons. The rooms were just remodeled, were spacious and had everything we needed... except the cable/tv quality was very very poor! The staff was friendly, check in was a breeze. I would recommend.
This Hotel is beautiful! All rooms are only accessible from the interior via see through elevators! Looks like a resort inside with beautiful water fall and several balconies! Rooms are spacious though bathroom are small and a separate lounge area/bar is a nice bonus! Only stayed one night but could definitely stay a lot longer! Cery close to the arch and downtown! Well worth staying gere! Enjoy!
Surprised at some of these reviews. My experience was fine. Easy/fast/courteous/early check-in (although there was not a long line). Bed was comfortable, room was clean, quiet surroundings, air conditioning was fine. Did not use any of the restaurants at the casino, but have eaten as Ozzie's before and it was good. A couple of minor room conditions, but I don't generally let these things bother me. One remote didn't work, but there were two so just used one. I'm sure they would have sent me a new one if I had asked. Toilet seat was loose. Bedroom closet was a little wobbly in it's track, but just had to be careful opening/closing. All in all, a good stay.
Lumiere Place is located in downtown St. Louis, Missouri. It is a complex of two hotels,a casino, and a large parking deck. There is a tunnel that connects the casino to an area that is close to the Edwards Jones building. The HoteLumiere at the Arch is across the street from the casino and is connected by the third floor walkway. The Four Seasons Hotel sits next to Lumiere Place. There has been a lot of remodeling go on at the Lumiere. The casino is large and has slot games, table games, and poker. There are several bars in the casino and free soft drink and coffee kiosks. Five restaurants/cafes surround the casino floor: The Kitchen Buffet and Bistro, Ozzie’s Sports Bar & Grill, Sucre (Cafe), Wet Willie’s (a daiquiri bar), and The Wok (Asian fusion). The Kitchen Buffet is usually pretty good. Ozzie’s usually has very slow service and the food is not very good. There are also shops, a ball room, The HoteLumiere is a lovely hotel. There is an elegant, airy lounge with group seating, plants, water features, and the Cascade Bar. There is two glass elevators from which you can view the lounge. We had king suite. The rooms now have a modern decor in a very pretty blue and green. The front of the suite had a living room with a love seat, end tables, chairs, lamps, and phone. There was a table with two chairs. An HDTV was mounted over the table. There was a wet bar with a small sink, mirror, mini fridge, and coffee maker. A short hallway leads to the bedroom. The bathroom is in the middle opposite yo a full length mirror. It is very tiny and far. There is a tub/ shower combination, toilet, and sink with hair dryer and amenities. Towels and wash cloths were very plush. The bedroom has a large window with room darkening drapes. There is a closet with iron and ironing board and luggage rack. There is a dresser and a desk and a second HDTV. The bed is very plush and comfortable. The linens are clean an smooth. There were nightstands on each side of the bed with lamps, plugin receptacles and USB ports. Wifi is free.The hotel also has an indoor pool, spa, spa hot tub, convenience market, and business center. The room feels very new but seems to be bare.
Overnight stay. Downstairs area was beautiful and reminded me of Embassy Suites. Elevator was very slow. Room was clean. It was a suite with a very small loveseat type couch and table in front area which left lots of empty space. Bathroom is tiny. King size bed was comfortable. Now for the problems. 1. Sliding mirror doors on closet. Both were off tract, one leaning against closet making it impossible to open either door. 2. Commode seat on one side was not attached. Had to b careful not to fall off. 3. We had a dead bolt but the additional security latch was missing the piece in the door so it was useless. We pushed a small chair against the door so if someone opened it we would at least hear it. 4. Large torn hole in shower curtain so water got on floor. 5. Never got the room the temperature we wanted. I did stop at the front desk to let them know our concerns but they didn't act surprised and certainly didn't make any effort to apologize or give us a break. Would never stay here again very disappointed.
Our family booked 3 rooms for 2 nights while we were in town to attend Cardinals games. The price was cheap compared to other hotels near the ballpark and the rooms were large with plenty of space for us to all get together. Most of our interactions with the staff ended up being unpleasant. Customer service isn't a priority. The hotel offers a shuttle bus to Busch Stadium, which works well for getting to the game, but is a poor option for getting back to the hotel after the game. With the casino being open 24 x 7, guests are in the hallways at all hours, with no consideration for guests who might be trying to sleep.
$15 a night hotel fee? What is THAT?? The staff was not helpful. There is NO restaurant or room service. If you call housekeeping the phone just rings endlessly. There are some weird characters staying here... We saw a guy passed out on a chair in the lounge at 8am, and another guy walking around with a gun in his pants waistband. About the best things I can say is the bed was comfortable and there was direct access to the casino. Basically it's a big overpriced motel. And it was very noisy.
The Lumiere was a great place to stay clean rooms view from the window was awesome I could see the Mississippi River and Arch and downtown St Louis all-in-one viewing would recommend
Stayed 3 nights (booked through Groupon). Our room was a spacious 2 Queen suite. Pros: Beds were comfortable enough, but mine needed to be rotated as it felt like I would fall off the edge anytime I got close. Updated bathroom with spacious walk-in shower and nice shower head. Two flat screen tv's. Table with two chairs to eat at. Cons: Room was only moderately clean. Not dirty enough to disgust me, but not up to our standards. Only 2 pillows per bed. No extra blankets. Only 1 set of towels, had to call for more. No way to lock sliding bathroom door. A.C. didn't work well, ran constantly and was loud. No microwave in a suite?! Fridge was a tiny joke. Barely kept anything cool, the front was bashed in and barely held even water bottles. Lightbulb burned out in lamps. Down comforters without duvet covers - yuck. How often do you think they wash those? Phone did not work correctly. No tv channel list, poor tv reception. Wi-Fi is terrible, barely got a signal in the front of the suit. Got zero signal in the bedroom. Pool hours are ridiculous! They boot the kids out at 8pm even tho the pool closes at 10 pm. And doesn't open until 10 am, so no swimming in the morning before leaving for the day. Plus pool room smells strongly of chlorine, needs balancing. Staff wasn't very friendly. They definitely do not go out of their way to make you feel welcome. Had to go hunting for the ice machine, not convenient. Parking lot attendant got snippy with my husband. Overall, we were disappointed in our stay at this hotel. We will not be returning with our family of 5.
- Walking distance to Gateway Arch and Dome at America’s Center
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Downtown St. Louis, HoteLumiere at the Arch is a leisurely stroll from popular sights such as Gateway Arch and Dome at America’s Center. This 294-room, 4-star hotel welcomes guests with 4 restaurants, a casino, and an indoor pool. Also close to this St. Louis hotel are Busch Stadium and City Museum.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café.
The 294 air-conditioned accommodations afford space to spread out with separate bedrooms and living rooms. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and safes are other standard amenities.
Guests staying at HoteLumiere at the Arch enjoy access to a casino, an indoor pool, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 52 reviews