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Recent guest reviews

This hotel was okay for a one night stay. Definitely in need of updates. Our shower fixtures were practically falling apart and rigged. More water coming out of tub faucet that the shower head. Sheets wore worn and had holes. Towels were old and worn thin, as well. TV picture was fuzzy. Lobby smelled of mildew and carpets could use updating. They ran out of food at breakfast, and it took a long time for server to check the trays. She took the tray and never came back before we decided to leave. Breakfast was sufficient.

Nice landscaping, very short staffed, staff over worked, absolutely no room cleaning during 5 night stay!

Toilet had trouble flushing. The ice machines on the second and third floors were broken. The carpets looked dirty and outdated.

Carpet is dirty. Bed is old. Customer service at front desk needs improvement

This was horrible, the room was deplorable. I have nothing positive to say. Don’t take your shoes off and best to sleep on top of the sheets. Don’t even think about opening the pull out couch, you will regret it with all the stains. I’m outraged I paid the money I did to stay at the horrible place. Couldn’t get out fast enough.

Our room was clean. I'll start with that. The 'remodeling' that was done looked like middle school students did it. When repainting, nothing was taped off. There was paint on electrical plates, door handles, hinges, you name it. One bi-fold closet door wouldn't close. The plumbing in the bathroom was interesting. The valve/handle was so far out of the wall that every time you turned the shower off and on, everything moved including the showerhead. Let's just say the hotel was not luxiously appointed.

Not much around it. Had to go about 1 mile to get to anything.

Nasty nasty place staff not friendly bed hard tub dirty just bad place to stay

Do yourself a favor and book somewhere else. This place is dirty beyond any expectations. Black mold on curtains, dirty and sticky carpets, clogged toilets, no housekeeping. Even thought, it says it includes breakfast; they just give a bag with an apple, water, and granola bar. I don't know what was worst: the common area carpet or inside the room. The AC didn't work very well and it was so loud we tought the room was flooding. The staff was friendly enough to listen to complaints but not as much to fix any issues. WILL NOT GO BACK NOR RECOMMEND IT.

This property is just ok. It needs renovations of the rooms. There was no spare umbrella to use to walk to my car and the breakfast stops too early on the weekends. The price was good and the location was good.

Rooms and bathrooms need to be updated. AC was very loud, it was not possible to sleep.

The hotel was dirty and provided no room service. The hotel advertises breakfast but only provided an apple, granola bar and coffee. Horrible stay!

Friendly staff. Accommodations are dated but well maintain an clean. Sadly because of pandemua, breakfast is a bag with few items, no issues many restaurants are near by get what you want.

Toilet issues both nights. Outdated carpeting. No sitting chair in room. Needed updates overall. Hotel staff was not at desk several times when needed. Prepackaged breakfast was water, muffin, granola bar, and apple. Will not be staying again.

We enjoyed the fact that it was a quiet area but the carpet was dirty, the shower faucet was falling apart and tbere was something on yhe bathroom floor like a film of some sort that you could see and slip on

this hotel needs to be upgraded. The bathroom floor was not clean, the bathtub water has issues going down. the tv would only change channels if you got next to the tv, and used the remote. The table that was in the room clearly was not cleaned. and the telephone in the room did not function. And to top it off the lock on the door, needs oiling, it was very difficult to open the door. the check out people never asked did I have any problems.

Nothing the property was an absolute dump. There were holes punched in the rooms walls, the tub didnt drain, the front counter rep was rude, and the property had walls so thin when they neighboring room shut their door it shook ours like it was being slammed.

The pros are that youre very close to downtown St. Augustine. They also provide you with service to take you to the trolley tour. Too many cons. Rooms had a weird smell. Sheets on the bed had holes in them ...both beds. A/c would not cool. Matresses were old & worn. Pillows were worn. Hotel is outdated. Bathrooms were not property cleaned...the toilet still had a ring in it. Very disappointing. Definitely not worth the cost to stay there.

San Marco Ave St. Augustine FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL places you within a 5-minute walk of Old Florida Museum and Tolomato River. This hotel has 54 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.


Property features

Guests of Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL

Everyone (24) Couples (14) Family (16)
3
Partner Couples

This hotel was okay for a one night stay. Definitely in need of updates. Our shower fixtures were practically falling apart and rigged. More water coming out of tub faucet that the shower head. Sheets wore worn and had holes. Towels were old and worn thin, as well. TV picture was fuzzy. Lobby smelled of mildew and carpets could use updating. They ran out of food at breakfast, and it took a long time for server to check the trays. She took the tray and never came back before we decided to leave. Breakfast was sufficient.

By on Sep 20, 2022

Review comment responded on Sep 22, 2022

we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2
Family

Nice landscaping, very short staffed, staff over worked, absolutely no room cleaning during 5 night stay!

By on Jun 26, 2022

Review comment responded on Jun 28, 2022

we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

3
Partner Couples

Toilet had trouble flushing. The ice machines on the second and third floors were broken. The carpets looked dirty and outdated.

By on Jun 7, 2022

Review comment responded on Jun 11, 2022

we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

5
Everyone

By on Apr 17, 2022

2
Family

Carpet is dirty. Bed is old. Customer service at front desk needs improvement

By on Feb 26, 2022

Review comment responded on Mar 2, 2022

We apologize you were not satisfied during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

1
Family with small children

This was horrible, the room was deplorable. I have nothing positive to say. Don’t take your shoes off and best to sleep on top of the sheets. Don’t even think about opening the pull out couch, you will regret it with all the stains. I’m outraged I paid the money I did to stay at the horrible place. Couldn’t get out fast enough.

By , from maitland on Feb 7, 2022

Review comment responded on Feb 15, 2022

We apologize you were not satisfied during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

3
Family Partner Couples

Our room was clean. I'll start with that. The 'remodeling' that was done looked like middle school students did it. When repainting, nothing was taped off. There was paint on electrical plates, door handles, hinges, you name it. One bi-fold closet door wouldn't close. The plumbing in the bathroom was interesting. The valve/handle was so far out of the wall that every time you turned the shower off and on, everything moved including the showerhead. Let's just say the hotel was not luxiously appointed.

By , from Saint Johns on Nov 24, 2021

Review comment responded on Nov 25, 2021

We apologize you were not satisfied during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

3
Partner Couples

Not much around it. Had to go about 1 mile to get to anything.

By on Oct 18, 2021

Review comment responded on Oct 18, 2021

We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

1
Partner Couples

Nasty nasty place staff not friendly bed hard tub dirty just bad place to stay

By on Sep 28, 2021

Review comment responded on Sep 28, 2021

We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2
Family Family with small children

Do yourself a favor and book somewhere else. This place is dirty beyond any expectations. Black mold on curtains, dirty and sticky carpets, clogged toilets, no housekeeping. Even thought, it says it includes breakfast; they just give a bag with an apple, water, and granola bar. I don't know what was worst: the common area carpet or inside the room. The AC didn't work very well and it was so loud we tought the room was flooding. The staff was friendly enough to listen to complaints but not as much to fix any issues. WILL NOT GO BACK NOR RECOMMEND IT.

By on Sep 7, 2021

Review comment responded on Sep 9, 2021

We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL

231 San Marco Ave, St. Augustine, FL 32084
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